Fairfield Inn and Suites
Reviews and Complaints

I had resverstion for October 6th though October 8th.for my grandson wedding Sunday. Saturday night was awful. We couldn't get any rest people running up and down the hall making all kind of noise. I call the front desk and the clerk that I had a complaint about what was happening. He didn't try to move us to another room.he was a forge I talk with.and then some drunk woman got on the phone and said that she was sorry. That same woman cane to my room knocking on my door said she was my friend and wanted to make a peace offering.i don't know this woman. And I didn't open the door. Later I went to get some ice there were some chips and a candy bar in front of the door. This wall a hell of a night. Then we check out Monday I remember leaving my pink Micheal kor watch on the bed as I got home I call the front desk and told them I had left my watch in the room. The lady I had talk to a first said let me check and said I don't see anything that had been turn in. And that she will tell the morning shift to call me.i haven't heard anybody. I know I left it in the room. I knew I wasn't going to get my watch back.that watch was centermenal to for breast cancer. It's just not any honest people anymore. I hope that I will never use this hote again.

Below is the information about our stay at the Fairfield Inn, 475 E. Margaret Dr., Terre Haute, IN 47802 for one night October 5, 2018.

The room rate was ridiculous to say the least, but we elected to stay there anyway because it was late, we were tired and we are senior citizens and cannot drive at night.
The problem was the air conditioning did not work. On cool, it was blowing hot air! We called down to the desk and Isaiah was kind enough to come and check it and bring us a fan however it did not help and we had a miserable, sleepless night. Management was already aware of the problem with the air conditioning but elected not to have it repaired because it was the end of the season. The temperatures were still in the nineties! That is too hot and humid to not have a working air conditioner in the room.
The assistant manager, Rose Scarbrough sent me an email and offered a $20.00 reduction on our bill. To me that was not appropriate. I think there should be more compensation than that. I think we should be given a free night voucher to be used at another Marriott or Fairfield Inn in the future.
If Ms. Scarbrough cannot accommodate guests better than that, she needs to be retrained in customer service!
Thank you for your attention to this matter.

Congratulations Nancy, you are on your way! Your hotel room reservation at Fairfield Inn & Suites Terre Haute is confirmed.
Your reservation details are below.
Guest Details
Name: Nancy Stewart
Contact Email: [protected]@comcast.net
Reservation Details
Booking Status: CONFIRMED
Reservation Number: R145984162
Itinerary Number: [protected]
Check-in Date: Friday, October 5, 2018
Check-out Date: Saturday, October 6, 2018
Hotel Details
Fairfield Inn & Suites Terre Haute
475 E Margaret Dr
Terre Haute IN 47802
US
Room Details
Room 1:
Room Type: Executive Suite, 1 King Bed with Sofa bed
Guests: 2 Adult(s), 0 Children

Please note: Preferences and special requests cannot be guaranteed. Special requests are subject to availability upon check-in and may incur additional charges.
Payment Details
Room Sub Total:USD 189 (excluding taxes and fees)
Taxes & Fees:USD 45.83
Sub Total:USD 234.83
Service Fee:USD 14.99
Total:USD 249.82 (including taxes and fees)

We have charged your credit card for the total amount of this reservation. All prices are displayed in USD . The charges to your credit card were made by Travelscape LLC & Reservations.com
By confirming your booking you have agreed to Reservations.com Terms of Service.
Hotel Cancellation Policy
This rate is non-refundable. If you choose to change or cancel this booking you will not be refunded any of the payment. The USD 14.99 fee from Reservations.com included in the total is non-refundable. The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. Any partial hotel stays is subject to be charged for the full reservations amount.
Check-in Instructions

To view or cancel your reservation or if you need help regarding your booking, please visit http://support.reservations.com or call [protected]

Thank you,
Reservations.com Support Team
BENJAMIN & BROTHERS LLC DBA: RESERVATION.COM is registered with the State of Florida as a Seller of Travel. Registration No. ST41363.
Fla. Seller of Travel Ref. No. ST41363.

I submitted this complaint September 24 (with Fairfield Inn's)and have not received a response ! I made my original reservations for a handicap room at Fairfield Inn Kenneth Sq., Pennsylvania for two night's back during the day of July 17, 2018 . At check- in Sept 21 they said they were unable to give us a handicap room as reserved. This prevented my wife from showering but was acceptable and we did not make an issue of it. After staying there one night, the Front desk called and said we did not have reservations for the second night and made several attempts to get us to move out. I had firm reservations for two nights and refused to move out. They were very rude and disrespectful. I was part of a huge Cloud family reunion. Errors by big corporations do happen but rudeness and disrespect is unforgivable. In addition the front desk deactivated my room key so that we could not reenter the room early Sunday morning. They did reactivate the key after I went out to the front desk and complained.
Bruce M Cloud

Additional information; My wife and I were in room 216 and I also paid for my daughter's room 401 In resolving this problem I expect a sincere letter of apology to both my wife and I and receive full credit for the two nights(Sept. 21 & 22) my wife and I stayed in room 216.

Sincerely Bruce M Cloud
179 Warren Oaks Ln.
Waynesboro, VA 22980
Tel. What hello [protected]

My wife and I stayed at Fairfield Inn and Suites, 261 Essa Road, Barrie, Ontario, Canada for the night of September 22, 2018.
We checked out the following morning.
In the evening of September 23rd, we realized that we had left a garment in the room - a ladies nighty.
The next morning, September 24th, I called the hotel and learned that they had found the item, and had it ready to return.
I asked the gentleman on the phone to put the nighty in an envelope with my name on, and I would arrange a courier to pick it up the next day. Amazingly, he pushed back, unwilling to do this simple task. I persisted, and he finally agreed.
Two days later, after tracking my parcel with FedEx, I learned that their messenger had stopped twice at the hotel to pick up the parcel, and both times was offered an unpackaged piece of cloth, with no name, etc. Needless to say, the courier was powerless to collect the item, as it needs to be in an envelope with a name, and ideally address.
Learning of this travesty, I decided to write off the nighty, and resolved to never stay in a Marriott property again.
No resolution is requested. This is just for the record.

I submitted my friends and family discount form upon check in. My receipt shows no discount adjustment as I was paying $161 a night. The front counter person informed me that today, others are paying $131 a night without discount. how am I paying $30 more a night on top of supposedly having the discount included. This has to be wrong and makes me feel taken advantage of. Please help so I do not have to review this establishment as an Elite Yelper and to the BBB if they are associated with them. my name if Ryan Kwiek as on the reservation. Folio Number: 78710

I submitted this complaint September 24 and have not received a response ! I made my original reservations for a handicap room at Fairfield Inn Kenneth Sq., Pennsylvania for two night's back doing July 17, 2018 . At check in they said they were unable to give us a handicap room as reserved. This prevented my wife from showering but was acceptable and we did not make an issue of it. After staying there one night, the Front desk called and said we did not have reservations for the second night and made several attempts to get us to move out. I had firm reservations for two nights and refused to move out. They've a very rude and disrespectful. I was part of a huge Cloud family reunion. Errors by big corporations do happen but rudeness and disrespect is unforgivable. In addition the front desk deactivated my room key so that I could not reenter the room Sunday morning. They did reactivate the key after I went out to the front desk and complained.
Bruce M Cloud

Additional information; My wife and I were in room 216 and I also paid for my daughter's room 401 In resolving this problem I expect a sincere letter of apology to both my wife and I and receive full credit for the two nights my wife and I stayed in room 216

There are a lot of things that go on at Fairfield that needs to be addressed.The housekeepers are not being respected The rooms are nasty the head of housekeeping is never there. When she is there she leaves for hours at a time and still be on the clock. Housekeepers are clocking each other in and the individual is not at work. Totally unacceptable and this is fraud. Really hope this issue is addressed.

Indoor pool was nice; the hot tub/spa style next to it wasn't working, so it was a cold spa instead. I stayed in a Suite very nice spacious because I have 4 kids, 2 eight year old twins, a two year old and a one year old. For some odd reason, someone started complaining about noise (5:00pm) 1st complaint my daughters went to the hallway to say hello to a friend., about a minute later my phone ring, it was management reporting a noise complaint. Second complaint, at 6:30 pm, the manager came to me door to tell me someone was running and it was disturbing someone below us (not true, my girls were resting/laying down watching TV) my daughter was watching cartoon in the sofa using my IPAD. Even the manager notice how peaceful and quiet our room was and didn't want to disturbed us. Maybe they need to put the families with children away from the people that hate children. I believe someone might have been trying to get a discount or a free stayed.

Staying at this hotel was the worst hotel experience that I've had in 30 years. My siblings and I were in town for my brother's funeral, and our stay in this hotel added discomfort and inconvenience to our grief. We were in three separate rooms in one weekend. We each had separate, yet equally horrific experiences.
My husband and I were in 4 rooms during the weekend. When we went to the first room, we found that the door did not lock. When we opened the door to the 2nd room, a sickening, funky smell sent us running back into the hallway. Because we were preparing to meet family at the wake, we were thinking of enduring it, so we began to unpack to get changed. However, we soon realized that the smell was so sickening, it was impossible to endure. After switching keys again, we opened the door to the 3rd room. The smell was not as bad, but still nauseating. All three of these rooms were on the 3rd floor. We left the hotel to go to the wake, and on our way out, we requested another room. My husband advised the staff they should visit the rooms on the 3rd floor and not assign anyone else to those rooms until one of the staff had walked in. We later learned that what we smelled was mildew. Someone had cleaned the carpets without allowing them to dry properly. When we woke up on Saturday morning, preparing to get dressed for the funeral, I realized that I had left my make-up kit in the 2nd room, and my skirt in the 3rd room. So on the morning of the funeral, we were running around the hotel, trying to get someone to open the doors so that we could retrieve our items.
In my sister's room, when she tried to take a shower on the first night, she found that there was no water coming from the shower. They were moved to a 2nd room.
In my brother's room (a suite), on the first night we were there, the linen on the beds was wet. By the time he and my sister-in-law realized it, their children were already ready for bed. A staff member brought them new linen. However, by that time, the linen had been on the bed long enough that the top covers and mattress pad were also damp. On the second night, all of us were in my brother's suite when we saw a 3-inch cockroach scurrying across the floor. We are attaching a picture of the bug!
My advice to anyone coming to Emporia is to avoid this hotel. The other half of our family stayed at the Hampton Inn and had a wonderful stay.

I booked a hotel room at Fairfield Inn and Suites in Loveland on May 23rd for the night of September 7th. On the afternoon of September 6th, I received a message from Priceline that my reservation was cancelled by Fairfield Inn. Priceline contacted them for me and was told that my room was needing maintenance and that the reservation was cancelled. The DAY BEFORE I WAS TO BE THERE. After complaining, Fairfield went ahead and booked me into the Best Western across the street and Fairfield would pay for the room. I contact Best Western that afternoon and was told that they did have a reservation for me and Fairfield Inn was picking up the room rate. I thought everything was good. When I got to Best Western the next afternoon, they showed no reservation for me. After speaking with a manager, they were told that Fairfield Inn had called and cancelled my reservation that morning. I NEVER received anything on my phone or email regarding this cancellation. I was told that Fairfield had a room for me and I could go over there. I told them NO, I would stay at the Best Western and that would still pay for my room. How can your company do this? This was a surprise trip for my husband and everything went wrong. I need answers as to what went wrong, why I was not contacted etc. My email is [protected]@yahoo.com
Dell Martin
1401 South 9th Street
Canon City CO 81212

I was very disappointed with how the supervisor handled my request to check out a day early and cancel a room charge around 6pm. I know hotel policy and I have no right to demand this but I made the request as a Marriott Rewards member and frequent business traveller.
The only concession the supervisor would make is to reduce the rate. Upon reflecting on the offer for 10 minutes, I decided to check out and pay the extra room rate. Upon advising her that I was disappointed in how she handled this situation and asked for her name/business card, she reneged on her reduce room rate offer, just because I asked for her name. This infuriated me and I told her so. She had the nerve to tell me that she's doing this because she felt I was going to complain to the hotel manager. At this point I just wanted out of there. As she was checking me out, she reconsidered and applied the reduced rate. Is this how the Marriott wants to interact with customers. I'm not sure I want to book another stay at a Marriott...can't believe they would trade off 1 night for the many future nights I will booking.
Frank

I book the Fairfield in Monaca, PA regularly for traveling employees. Today, I called 8 times. Of those 8 times, I spoke with someone twice. I was put through to "reservations" where I sat on hold for a combined time of one hour and 23 minutes. The two times I managed to speak with someone, the line was disconnected before the reservation could be completed. We have a corporate account with a corporate rate so, to my knowledge, I am unable to simply book online. Thankfully there was vacancy so my guys were able to walk in and get rooms but given I had called 8 times in a 6 hour period, it's safe to say the level of uncertainty was rather high given these guys are several hours from home. I have never had this issue before so I don't know if there is a new system in place or what? Please look into this and correct it. Thank you.

Absolutely awful experience. Booked this hotel for the pool and could not use it because a large party came in and took it over with loud use of profanity and climbing and jumping on the equipment that is supposed to aid the disabled into the pool. I was disabled, fully paralyzed in fact, in January of this year and had to expend my own energies going inside to say something when last but not least, a 4 year old in their group nearly drowned because he was unsupervised. Nothing changed. I sat it out all night. Their behavior did not change and when I mentioned this in the morning I was told that their cameras DO NOT SEE THE POOL so I should have kept coming inside and complaining. Can't believe this was real but it was...

Good afternoon,
I am a rewards member and will always stay at a Marriott property when ever I can. I have stayed at a Fairfield in recently that I often have stayed at for many years. Fairfield Inn, 10231 North Kings Highway, Myrtle Beach SC. For many years the staff has been very friendly and courteous. Housekeeping has always left me a clean room with great service. These reasons keep me going back to this location when I am on business.
My last trip, July 30-Aug 3 (Folio # 69874) was none to pleasant. The staff was cold and unwelcoming, I passed daily thru the lobby and no greeting or acknowledgement, not even an hi, have a nice day. My first day I was out late with customers and came back to an in made room. I notified the front office and was told housekeeping was gone for the day. I also registered an notice to the front office via my Marriott app. Since it was so late I just let it go and took care of the room myself for what I needed .
The breakfast staff was also cold and seemed put out to do there tasks.
I know this establishment has recently changed ownership, but the change is not for the better or to what I know as Fairfield Inn & Marriott's standards.
Regards,
Steven. Bulsa
[protected]

I called to reserve a room at this hotel with my daughter's volleyball team (they had 6 rooms and then parents all booked) I called about the rate the guy said 79.00 is volleyball team rate I said ok I will take it 2 nights. Them he said no 139.00 a night. o said nevermind. The next day I called and booked and the price was 109 for Thursday and then 99 for Friday. So I ended up booking this room we stayed in Room 217 I asked for a room with a fridge and a microwave and they didn't have any but the lady told me they would be able to provide one for my room at no charge upon my arrival neither was in my room I had lights out in the room needed replaced. Pool was absolutely filthy a layer of dirt and film om top none of girls could swim and the customer service was horrible upon leaving we notice my son's medical equipment was left in the drawer I called right away and was told I would have to wait till the next day and call back for it to be put in the lost and found I called before check in for the next day so I call back the next day and was put on hold while she went and looked and then instead of answering whether they found it or not she then sends me to voicemail I leave a voicemail and still have heard nothing back I called again and talk to a girl and ask her she was going to check and then never got back on the line so once more I called and they never answered the phone this was horrible service all I wanted was for them to look for my son's medical equipment felt like all I did was get the run-around a horrible service

I am hoping that you can help me regarding a mix up that occurred this past week on Tuesday, Aug. 21. I had a family medical emergency that required me to travel to Austin, Texas. I logged on to Expedia and searched for a hotel that would be near St. Davids North Hospital on Burnet Rd. Because you have several locations in that area, I called two of your Fairfield Inns trying to look for the closest to the hospital. My daughter was in labor and it was a high risk pregnancy. After speaking with a couple of your locations, I booked two nights at the Fairfield Inn North on Parmer Lane.

Upon arrival in Austin, I realized that location was not the closest to the hospital. I called the hotel to see if I could change my reservation to your Domain area hotel and was told that the manager was not in and that I would have to speak to the manager.

I went to your Domain location and they had rooms still available for that night. I asked them for help to transfer me to their location. They said it would have to be handled by Edpedia. I called Expedia and they offered to try to transfer my reservation to the Domain location. After almost an hour of back and forth, Expedia said that the Parmer Lane location said that the manager was not in and that the issue could not be addressed till the following morning. By this time it was very late at night, my daughter's condition was critical and I was exhausted. Expedia booked me there at the Domain location. They said that they would appeal to the Fairfield at Parmer Lane, but that it was up to Fairfield to decide.
I paid to stay at the Fairfield Domain location so that I could be close to the hospital. They were very kind, but said that the call would be up to the Parmer location to transfer me.
The next morning, I received an e-mail from Expedia that the Parmer location refused my request to transfer and would charge me for the unused hotel room. I am very disappointed that a hotel chain would treat a customer this way. I made the mistake on my booking because I was given the wrong information by your Fairfield employees. I was hoping to change locations because of a serious situation, not for a trivial reason, but because I needed to be near the hospital. I am grateful that after three days in labor, my grandchild was born safety, weighing 3 1/2 pounds. His health condition will require numerous visits to Austin, and I am hoping I can continue using Fairfield hotels.

I am hoping that your company will honor the refund for the unused hotel and consider that I stayed at another Fairfield hotel, instead of going to another hotel chain.

My original Expedia Itinerary # is [protected]. I hope your company will reconsider the decision that was made by your Parmer Location.

Respectfully yours,
Clementina Valadez

I called to speak to front desk staff the night before I booked my room because I knew I would be very sore upon arrival, after driving for 5 hours. I have bad arthritis and my driving leg gets very sore. I asked the clerk specific questions and would base whether or not I book the room based on whether they had a working hot tub. I was laughed at and told not to worry that it worked and gets very hot, as well as has jets. It may seem minor to someone else but to me it is most important and the reason I decided to book the room. I again called to confirm my reservation the next day, late morning, as I was checking in this evening. I was told again the hot tub worked and is not under repair or any renovations etc. I was very specific with my questions. I arrive there about 4 hours later and go to check in. What do I see? A sign posted that says the hot tub is out of service and they don't know when it will be working. I was so mad! I asked the man why he told me it was working, when I specified to him that is the only reason I was booking the room, I knew it was him cause I remembered his name. He just looked at me and said oh sorry I didn't know. I said you reassured me not to worry that it was definitely working, and come to find out upon asking further, the hot tub had been out of service for several days! I was so upset but my booking was non refundable and I was so tired. I asked if there would atleast be a discount offered since I was lied to and this is a huge inconvenience. He could've cared less and his expression showed it. I go to my room and it smells awful in there. I find that it isn't a king size bed and also..theres all kinds of dirty hair in my bed! I tried to call front desk and the phone is broken. I felt so defeated. I then called front desk with my cell phone, no one would answer for the first three attempts after it ringing like 100 times. I finally got through and expressed my concern, get no response, ask for the manager and am told he is not there but will return tomorrow. I ask for him to call me and tried again next day, still not around and hes never called me. I tried to get clean sheets but no one would help so I got my own blanket from car and just slept on that. I was so tired. There were small dark hairs in the bathroom sink and tub as well, not mine or husbands, we both have blonde. I really thought Marriott was better than this and so disappointed in such poor staff service.

We stayed at the Fairfield Inn and Suites in Ames August August 4-5, 2018. The reservation was under Julie Tienter. We stayed in Room 103. Upon opening the door to enter the hotel room, the light fixture and light fell from the ceiling to floor right in front of me. Upon breaking it kind of exploded & glass was everywhere - even in my hair. This was dangerous and very inconvenient. This scared my elderly father and shook him up. I did report it to the front desk and they just said they would have someone fix it. Due to the inconvenience and glass everywhere, I am requesting a refund. Thank you.
Julie Tienter
[removed]

My boyfriend came to breakfast to fortify this morning. So far, he has been unable to find yogurt because you are out of it, and he cannot drink the juice because the machine is broken. His room went without service for a day because housekeeping is down to one on staff.

Please see if you can restock and repair. Your clientele depends on you for your hospitality. We know you can deliver! The Fairfield Inn near Sparta, NC does--and with flair: they fully stock breakfast daily and throughout each morning, waffle bar, eggs, meat included; serve cookies and coffee in the evening; they even decorate for every season. They give their customers that great feeling of satisfaction and pleasure, knowing the money is well spent.

Thank you so much for the ways you'll go above and beyond for your guests!

I made three reservation check in 7/17/18 check out 7/18/18 under the same name. When I checked in last night front desk only gave me two, he couldnt find the third one. some of my friends need to drive to different hotel for seeking vacate room. That is not a pleasant experience for us.
I called this morning to find out why my credit card being charged on the third room, the hotel manager(Danielle's manager) on duty said some one make a mistake on the check in date. that is why my credit card being charged and no room for us to check in last night.
I explained how frustrated hotel put me in that problem and ask for the solution, the manager hung up my phone twice, that is the most rudeness manner to customer. I won't stay in this hotel in my rest my life and I will try my best not to recommend this hotel to my friends too.