Menu
For Business Write a review File a complaint
Family Tax Recovery Customer Service Phone, Email, Contacts

Family Tax Recovery
Reviews and Complaints

www.familytaxrecovery.ca

Learn how the rating is calculated

4.3 6 Reviews 7 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Family Tax Recovery Reviews 13

ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Family Tax Recovery replied to this review.

Family Tax Recovery ABSOLUTELY AMAZING!

ABSOLUTELY AMAZING! THESE GUYS Work SO HARD AND I CAN NOT THANK THEM ENOUGH FOR EVERYTHING THEY'VE DONE!

Read full review of Family Tax Recovery and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
P
P
P. Watsica
Verified customer This complaint was posted by a verified customer. Learn more

. Sure, they lured me in with the thought that i would get money back. And I did. But What they failed to do was be VERY clear up front that they collect 33 percent of whatever you get back, and make *** phone calls, emails and text messages at all hours of the day and night if you don't pay it back immediately.

When I was finally able to pay off my bill, their accounting was wrong. I had made payments in three amounts. They recorded the first and last payment but "LOST" the middle payment and continued to *** me - even though i had bank statements showing what i had paid.

All of this has been going on through the pandemic. ***. I talked to one agent in particular (Martha) and mentioned the issue in the world right now is affecting my income. She had no idea what i was talking about. Her exact reply was "what issue in the world right now? - there's no excuse".

Family Tax is also living under a rock.

I need to add that all of these countless emails was over 242 dollars.

ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Family Tax Recovery replied to this review.

Family Tax Recovery They were so proffessional and friendly

They were so proffessional and friendly. Answered all of my questions and always kept me informed.

Read full review of Family Tax Recovery
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Family Tax Recovery replied to this review.

Family Tax Recovery Excellent service and everyone must use them!

Excellent service and everyone must use them! Great to deal with and friendly staff

Read full review of Family Tax Recovery
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Family Tax Recovery replied to this review.

Family Tax Recovery The service was fast, efficient and professional

The service was fast, efficient and professional. I received a sizeable refund that was unexpected. I would not hesitate to use this service again.

Read full review of Family Tax Recovery
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Family Tax Recovery replied to this review.

Family Tax Recovery Very satisfied with the service they provided

Very satisfied with the service they provided. There were no hidden fees. They told me up front that if they recoved anything they would receive 33%. Thank you.

Read full review of Family Tax Recovery
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Family Tax Recovery A myriad of stars

They enticed me with a refund, and I received it, but they weren't clear about taking a 33% cut. They bombarded me with communications demanding immediate repayment. After settling my bill, they misplaced a payment but insisted I still owed, despite my bank evidence. During the pandemic, their lack of awareness was shocking. An agent, Martha, was oblivious to the global crisis, dismissing my financial struggles. Family Tax seemed ignorant of current events. All this hassle was over a mere $242.

Read full review of Family Tax Recovery
Hide full review

Family Tax Recovery Complaints 7

ComplaintsBoard
R
8:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Family Tax Recovery Taxes

I've replied to automatic emails from family tax recovery saying my refund has been approved and sent messages telling them I need my money directly deposited into my bank account and sent void check in emails for couple weeks now and now they saying it will be ready January 2nd but still no response about my bank info. Im starting to wonder if there are even real people there.

Desired outcome: I would like a reply and my refund directly deposited. I emailed a void check.

Confidential Information Hidden: This section contains confidential information visible to verified Family Tax Recovery representatives only. If you are affiliated with Family Tax Recovery, please claim your business to access these details.

Read full review of Family Tax Recovery
Hide full review
ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Family Tax Recovery So in February i took a leap of faith and applied to see if I was able to get a refund

So in February i took a leap of faith and applied to see if I was able to get a refund. After waiting and waiting I reached out left waiting and waiting to get a run around answer to wait again. I have now been waiting over 3 months and have given all my personal information and I'm still left sitting in the wind. I emailed again to check status in March 26 still haven't heard anything back after weeks. I'd like to know if you took all my sensitive info or your actually using it for a refund I'm still waiting to hear about

Read full review of Family Tax Recovery
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
Y
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Family Tax Recovery FamilyTaxRecovery has " reached out to me thru email , saying that I had possible tax refund owed to Me that I was never given

FamilyTaxRecovery has " reached out to me thru email , saying that I had possible tax refund owed to Me that I was never given. I filled out little info and checked boxes for FTR to check for Me. I was nervous because i wasn't sure if FTR was legit or a ***. 1 week later i was told thru email that their was $800 owed to Me. I was very rushed when clicking to boxes and lightly reading the info that says" FTR wants to help you so I just got a Invoice from FTR saying i have payment Due for $267.70 $34.80 Hst =$302.50 and that the $ is due thursday augest 9th 2021 . that i have to give them 33% of My own tax refund . Thats not helping if the $ is actually Mine in the 1st place , FTR contacts people with low income then takes 1/3 ?

Read full review of Family Tax Recovery
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Is Family Tax Recovery Legit?

Family Tax Recovery earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Family Tax Recovery stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Family Tax Recovery's reputation as a trustworthy leader in their field. Customers can rely on Family Tax Recovery's services, assured they're dealing with a highly reputable and fully legitimate company.

By resolving 85% of 7 negative reviews, Family Tax Recovery is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Family Tax Recovery has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Family Tax Recovery has claimed the domain name for familytaxrecovery.ca for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Familytaxrecovery.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Familytaxrecovery.ca regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Family Tax Recovery.

However ComplaintsBoard has detected that:

  • The website belonging to Family Tax Recovery has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to Family Tax Recovery. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Family Tax Recovery has left an official reply on this complaint.

Family Tax Recovery I saw an ad for this company promising to look through your tax history to see if you're eligible for a refund

I saw an ad for this company promising to look through your tax history to see if you're eligible for a refund. In the agreement it states they will provide you with a refund and you only need to pay an invoice if you receive a refund. They never once mention the refund will be from the CRA. Now they are *** me everyday saying that I need to pay my invoice even though I never received a refund. My direct deposit info with CRA is not correct and had I known the refund would come from the CRA I would have updated it beforehand but I was never even advised of this. I have told multiple employees of this company that I have not received any refund but they just insist that I pay my invoice and threaten further action if I don't.

Read full review of Family Tax Recovery
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Family Tax Recovery This company reassessed my taxes WITHOUT my permission

This company reassessed my taxes WITHOUT my permission. On October 21, this company confirmed that my application had been terminated by my request just 2 days after sending it in because I was nervous that FTR was a scam. Their representative called me on October 21, and confirmed it had been terminated, but now FIVE MONTHS LATER your company took it upon THEMSELVES to reassess my taxes WITHOUT MY PERMISSION in March . I have sent 2 emails to them in response to their request for payment of $341... I spoke directly with their representative *** - she told me to "go ahead and call the police" and hung up on me, and I have left 2 voice messages requesting that a manager call me back as soon as possible. This is my 5th attempt to get a professional response about this matter. This company must be stopped! I need a professional to reach out to me on how to handle this matter, as I am at a loss!

Read full review of Family Tax Recovery
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Family Tax Recovery Hello I would like to personally put in a formal complaint against this company

Hello I would like to personally put in a formal complaint against this company. I had contacted this company with hope of a refund.They quickly got back to me and said no refund issued. I have been receiving emails from a *** I assume he is my advocate to see if I qualify for a new refund. He mentioned that there is new updates on my file and to check refund status. There is nothing new on my file. I have contacted the company but only get a voice-mail. I have left several messages by someone named *** It does not let speak to someone. I have returned emails to Mr. explaining I do not see any changes. I've contact support on my personal page. No one replies defeats the purpose of support if they don't answer you. Im always given a new pin number to access my acct. There is no resolution to these problems and concerns. I contact the ComplaintsBoard.com in my city and was advised to place my complaint. I am very confused at the lack of support and information that has been provided.

Read full review of Family Tax Recovery
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Family Tax Recovery I have not authorized this company to do my 2020 income tax return, although they were listed as an authorized representive from a previous year

I have not authorized this company to do my 2020 income tax return, although they were listed as an authorized representive from a previous year for an inquiry about possible refunds from previous tax years. I have secured a local accountant to do my income tax return on my behalf as of Feb 23 2021, and the work on my return was done March 03. I had received a refund for 2020 tax year, assuming that my local accountant had filed in my behalf as of March 11. This company had went ahead and filed on my behalf without signed authorization, nor did I request their services. I've since deleted this company as an authorized representive and put further security features on my CRA account. They have now billed me for $1108.50 for services rendered that I had not given authorization. Now they have been *** via email and phone for payment due, and are now sending threats to take it to a collection agency. I have alerted a credit bureau explaining what has happened, notified the police and CRA.

Read full review of Family Tax Recovery
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

About Family Tax Recovery

Screenshot Family Tax Recovery
Family Tax Recovery is a reputable Canadian-based tax recovery service provider that specializes in helping families and individuals recover overpaid taxes. The company has a team of experienced tax professionals who are highly skilled in identifying misapplied tax credits, deductions, and unused tax benefits that can result in substantial refunds for their clients.

Unlike many other tax recovery services, Family Tax Recovery is dedicated to serving the unique needs of families, including those who have children with special needs. The company provides compassionate and personalized service, making sure that each client understands the process and feels comfortable with the assistance they are receiving.

The team at Family Tax Recovery is committed to ensuring that their clients receive the maximum tax refund possible. They employ a thorough and meticulous approach to analyzing each client's situation, leaving no stone unturned. Their goal is to provide efficient and effective tax recovery services that are not only affordable but also yield a significant financial return for their clients.

Another advantage of working with Family Tax Recovery is that they offer a no-obligation consultation. This gives potential clients the opportunity to discuss their tax situation with a knowledgeable professional before engaging in any agreement. Furthermore, the company operates on a contingency basis, meaning that they only receive payment if they are successful in achieving tax recovery for their clients.

Overall, Family Tax Recovery is a reliable and trustworthy tax recovery service provider for families and individuals looking to recover overpaid taxes. Their focus on personalized service, expertise, and maximization of refunds sets them apart from other tax recovery services. If you believe that you have overpaid your taxes, contact Family Tax Recovery today to speak with a professional and to learn more about their services.

Overview of Family Tax Recovery complaint handling

Family Tax Recovery reviews first appeared on Complaints Board on May 10, 2023. The latest review Taxes was posted on Jan 1, 2024. The latest complaint ABSOLUTELY AMAZING! was resolved on May 20, 2023. Family Tax Recovery has an average consumer rating of 4 stars from 13 reviews. Family Tax Recovery has resolved 6 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.9
2 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Family Tax Recovery Contacts

  2. Family Tax Recovery phone numbers
    +1 (800) 409-3036
    +1 (800) 409-3036
    Click up if you have successfully reached Family Tax Recovery by calling +1 (800) 409-3036 phone number 0 0 users reported that they have successfully reached Family Tax Recovery by calling +1 (800) 409-3036 phone number Click down if you have unsuccessfully reached Family Tax Recovery by calling +1 (800) 409-3036 phone number 0 0 users reported that they have UNsuccessfully reached Family Tax Recovery by calling +1 (800) 409-3036 phone number
  3. Family Tax Recovery emails
  4. Family Tax Recovery address
    209 - 160 Tycos Dr, North York, Ontario, M6B 1W8, Canada
  5. Family Tax Recovery social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
  7. View all Family Tax Recovery contacts
Family Tax Recovery Category
Family Tax Recovery is ranked 53 among 102 companies in the Tax Services category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.