Famvibe
Reviews and Complaints

I recently had an unpleasant experience with Famvibe, an online store that sells personalized products. Unfortunately, their customer service left a lot to be desired. I was left feeling disappointed and frustrated with the overall service.

My initial inquiry was about an order that I had placed and was eager to receive. I had some confusion around the tracking, as it seemed to divert to a Chinese company before reaching its destination. The representative who assisted me was Angela. She seemed pleasant enough, but it was hard to tell if she was genuinely interested in helping me. We were in the midst of our conversation when the chat suddenly disconnected. I was forced to log back in and start all over again.

The following day, I had to reach out to Famvibe once more. I was now interested in receiving a refund, given the less than efficient customer service I had received earlier. I was able to connect with Angela again and she was able to start the process. However, before we were able to complete the transaction, the chat cut out again! I was left reeling, especially given that this was now the second time that this had happened.

I must say that what disappointed me the most was the way this company seemed to operate. Everything appeared to be confused, unorganized, or both. I was told that my order would arrive before Christmas, and yet here it was, the 18th of December, and there was still no sign of it. It was clear that the item wasn't even in the United States yet, let alone on its way to me.

Thankfully, I knew that I could rely on my bank (navy federal) to assist me in the event of fraud. I was also able to receive my money back, which granted, was a small consolation given the stress that I had experienced. However, my main concern was for anyone else who might fall victim to the same situation. It's clear that this is not a company that can be trusted, at least not based on my experience.

After several exchanges of emails, I finally received the second T-shirt from Famvibe.com in mid-February 2021. While the timing was a little late for a Christmas gift, I must say that both T-shirts were a hit with my parents. The designs were unique and eye-catching.

What also impressed me was that the company sent the missing T-shirt without charging me for a second shipping fee. I appreciate the gesture because I was worried about additional costs and delays. It did take longer than expected, but the company remained communicative throughout the process, which reassured me.

It's not often that companies go out of their way to rectify an issue; however, Famvibe.com exceeded my expectations, and as a result, I am a happy and satisfied customer.

That being said, I did experience an initial problem with only receiving one T-shirt for a two-shirt order. I reached out to the company to let them know, and they kept sending me the tracking email that indicated the parcel was delivered to my house. After several attempts to explain that I had received the package but only one shirt, the company requested an additional $14.93USD to ship me the lost shirt.

In hindsight, this was frustrating, and I would have preferred the issue to be resolved sooner. Despite this, I would order from Famvibe.com again because their designs and quality of the T-shirts are excellent. I would also recommend that they review their customer service experience to ensure that they can be more helpful in resolving issues speedily.

Overall, I'm satisfied with my purchase, and I'm sure other customers will have an excellent experience ordering from Famvibe.com.

When I ordered a premium T-SHIRT from Famvibe for $36.98 US ($52 Australian dollars), I was excited to receive a high-quality product. Unfortunately, when the T-SHIRT arrived, I noticed a hole under the armpit where the stitching had come undone. The hole was around 6cm long, which was disappointing given the price I paid for the item.

I reached out to Famvibe to request a refund for the faulty T-SHIRT and was informed that I would need to pay to ship the item back to them. I was surprised by this response since it was clearly their mistake. I obtained an estimate from Australia Post, and it was going to cost me $24 for a 500gm satchel to send the T-SHIRT back to them. I paid for the T-SHIRT to be shipped to me, so I felt it was only fair for Famvibe to cover the return shipping costs.

Overall, I was very disappointed with the experience and felt that Famvibe lacked ethics. Although I was able to obtain a refund through PayPal, I would never purchase anything from this company again. If you're considering buying from Famvibe, I would advise you to keep your money in your pocket and steer clear of this company.

I had a very unpleasant experience using Famvibe (famvibe.com) recently. I had purchased 4 pillows from their website and spent over $100. However, when I received my order, I only received 1 pillow! Upon contacting their chatline, I was assisted by a representative named Phil who informed me that my order was sent in one package. I sent him a picture of the package I received but he then suddenly changed his story and said that my order was sent in 2 separate packages and they had only arrived separately.

At this point, I asked to be transferred to a manager but Phil disconnected the chatline and blocked me from speaking with anyone else on their website’s chat feature. I was incredibly frustrated as I had tried to resolve the issue with the representative but was met with this kind of treatment. Additionally, I was unable to find any customer service phone number to call and address my concerns, which only added to the frustration I was experiencing.

I have since decided to dispute the charge with my credit card company since I felt like I did not receive the service that I was promised. I have also decided to file complaints with the commissioner and Better Business Bureau (BBB). Furthermore, their contact email for Maria seems to be fraudulent and is most likely run by the same person who blocked my chat on the website.

In light of my negative experience, I would advise customers to be cautious when making purchases from Famvibe and suggest that they contact their credit card companies if they ever feel like they have been scammed or mistreated by the company. It is unfortunate that I had to go through such a terrible experience but hopefully, by sharing it, I can help others avoid similar incidents.

I recently visited Famvibe (famvibe.com) and was absolutely thrilled with their collection of adorable Christmas ornaments featuring the charming little red truck. The range of designs and personalization options gave me the opportunity to create truly unique and meaningful gifts for my loved ones. I decided to order ornaments including images of my daughter's dogs, as well as one to mark my husband and I's first Christmas together. I was impressed by the company's clear communication and assurance that my order would be delivered on time for the holiday season.

Unfortunately, despite my high hopes and the company's initial assurances, the merchandise failed to arrive prior to the holidays. Following up with them multiple times only generated generic responses and promises that were not kept. After some persistence, I learned that the shipment was delayed due to a problem at USPS - which was beyond Famvibe's control, however I would have appreciated more honest and timely updates.

While I was disappointed with the delay in delivery, I still appreciate the quality of the merchandise and the care that went into creating it. I also appreciate the efforts made by the company to offer discounts and promotions, but felt that they were pushy in promoting additional orders when my original order wasn't fulfilled. Overall, I remain cautiously optimistic about Famvibe and hope they will learn from this experience and improve their customer service.

When searching for unique shirts to add to my collection, I stumbled upon Famvibe. Being an avid supporter of small businesses, I was excited to purchase a couple of shirts for my husband and myself. However, my experience with Famvibe was less than ideal.

I made the mistake of assuming that an extra large in the women's shirt option would be different from the men's size. To my disappointment, I found that the sizes run very large. When I contacted their customer care team to request a size exchange, I was met with sarcastic attitudes and a lack of care. Their response left me feeling frustrated and unheard.

In addition to the sizing issue, the quality of the shirt printing was extremely poor. The print appeared to be faded, giving it the appearance of a previously worn, heavily washed shirt. Needless to say, the quality did not meet my expectations.

Regrettably, I did not do enough research before making my purchase and ended up losing almost $70. I would strongly advise against purchasing from Famvibe. It's essential to research customer reviews to avoid similar disappointment.

When I initially placed my order on Famvibe's website, I was quite excited about getting a personalized Christmas ornament for my daughter and her fianc?. I had ordered the ornament in November so that I would have it well before Christmas. However, after weeks had passed, I grew concerned as the ornament had not arrived. I tried contacting the company several times through email and phone, but their response was unhelpful and unsatisfactory. They simply told me that they had shipped the ornament and that I should contact the USPS.

It wasn't long till I realized that my faith in Famvibe was misplaced. They seemed to have no concern about my predicament. After several failed attempts to receive a satisfactory response from the company, I got an email from them asking me how much I loved the product, even though the ornament had still not arrived. This left me feeling conned and frustrated as they had not even bothered to follow up on the issue in a professional manner.

Things got worse when I tried to get a refund or a replacement for the missing ornament. Famvibe was unwilling to offer either. They did not try to rectify the situation nor show any intention to make good on their promise. It seemed that their only concern was the sale and nothing else mattered. In the end, I had to dispute the charge with my credit card company.

What's even more disappointing is that the company never reached out to me to apologize or explain the situation. They didn't even follow up with me after I left a comment on their website, which frankly illustrates their lack of professionalism and care for their customers.

To sum it up, my experience with Famvibe was a total fiasco. I would recommend that you avoid them at all costs, as they do not uphold basic customer relations etiquette. Save yourself the time, energy, and money by doing business with companies that respect their customers and provide a high level of professionalism in their conduct.

When I first stumbled upon the website of Famvibe, I was excited to find unique gifts that matched the personalities of my family members. However, upon placing my order, I realized that the company was based in China, which made me a bit anxious. As I anxiously awaited my package, it got delayed in Pennsylvania for five days, which left me even more worried, given that my sister's house was just two hours away. To ease my anxiety, I scoured through reviews online, only to stumble upon negative feedback.

The following four days were quite stressful, and I was convinced that I'd have to leave a scathing review. However, on Christmas Eve, my anxieties were quelled as the package finally arrived. I quickly asked my sister to open it so that I could see if everything was in order. I purchased five pillows- one for my sister and four for my nieces and nephews. Each pillow featured a graphic that represented the recipient's state, as well as mine.

I was thrilled to receive videos of my sister and her children recognizing their respective states and were so excited about the pillows. Even though I am not one to write reviews typically, I felt it was important to talk about my amazing experience with Famvibe amidst the negative ones I read. I had an excellent experience, and the product was precisely what I saw on the website.

However, I would recommend that you read both negative and positive reviews and make a decision that makes you feel comfortable. Additionally, note that delivery takes a while, so be sure to order well in advance- I made this mistake initially. Overall, I had a fantastic experience with Famvibe, and I am immensely pleased with their product, it was a Merry Christmas indeed.

I was excited to order a personalized metal sign from Famvibe and was pleased with the outcome. However, my experience with this company quickly turned sour after receiving an email from them that was misleading and caused some frustration.

The email I received after my order seemed to make a big deal about my purchase and offered me a 15% discount and free shipping on my next order. Excited about the offer, I decided to place another order with them. But to my dismay, I discovered that their definition of free shipping meant that orders had to total over $79, which was not stated in the offer I received.

Frustrated with this discrepancy, I attempted to contact their customer service multiple times, but received no response. Finally, I decided to try their text box, where I was informed that their customer service was outsourced and that there was no way for me to contact someone within the company that was family-owned. The representative confirmed that the email offer was for 15% off and free shipping, but stated that he was unable to do anything for me.

This experience has left me feeling disappointed and distrustful of Famvibe. If they are unable to honor their own offers and lack transparency in their customer service, how can I fully trust them in more significant customer service matters? As a grandparent, I was ready to place numerous orders for my grandchildren's upcoming events, but due to this experience, I have lost faith in their company and will take my business elsewhere.

Overall, my experience with Famvibe was a letdown, and I would advise others to be cautious of this issue with their customer service and be wary of any offers that may not accurately represent their policies.

I wanted to share my experience with Famvibe (famvibe.com) to help other potential customers make an informed decision. I ordered a beautiful ornament in early December, fully aware that there might be delays due to the ongoing pandemic. On December 19th, the tracking information showed that the package was at a USPS facility in Maryland, which gave me hope that it would arrive in time for Christmas. Unfortunately, it did not.

I tried to contact customer service, hoping they would provide me with more information or a solution, but all they did was redirect me to the tracking site. When I checked the tracking info again, it showed that my package was at a facility in Washington DC on January 1st. The only response I received from customer service was a standard reply, and they did not offer any help or explanation. After that, I decided to ask for a refund, but they completely ignored me since then.

I had some hope that my issue would finally be resolved, but the package was still on its way, and I had no idea when I would get it. The tracking information showed that it was "in transit to the next facility" on January 2nd. As you can see from the tracking history, my package was shipped all the way from China, and it went through many different facilities before arriving at the wrong one.

Based on my experience, I cannot recommend Famvibe (famvibe.com) to other customers. Even though their products are beautiful, their customer service is poor, and they do not seem to care about their customers' satisfaction. If you decide to order from them, be prepared for an unsatisfactory experience and a possible delay.

I recently ordered one of Famvibe's customised pillows for my boyfriend. I placed the order on 23rd of a month and received my delivery on the 4th of the following month. I was pleasantly surprised by what I saw - an adorable pillow that completely matched the specifications I had provided.

Naturally, I was quite apprehensive about my purchase because I had come across a few negative reviews of Famvibe on the internet. However, I was extremely relieved to find out that my experience was far from being disappointing. Not only did my pillow arrive on time, but there was no unpleasant smell that was reported in some reviews.

Moreover, I was satisfied with the quality of the fabric of the custom pillowcase, and the vibrant colors and neat print of the image that had been printed onto it. The only slight disappointment was with the pillow insert that was included - it could have been a bit firmer for better comfort. Nevertheless, the overall quality of the product made it worth the purchase.

Despite being initially wary of my purchase, I am more than glad that I did not become a victim of a scam and was indeed delighted with what I received. That being said, the anxiety I faced during the waiting period was not the most pleasant thing to go through. If given a choice, I would perhaps avoid ordering from Famvibe again just to skip the anxiety of a long wait.

In short, based on my experience, I would recommend Famvibe to anyone seeking affordable and fun customised goods. So, do not be easily swayed by what others say, and give Famvibe a chance to impress you too!

If you are looking for a gift for a loved one, or even to treat yourself, then you may have come across Famvibe. Unfortunately, my experience with this company has left me feeling extremely disappointed and, honestly, a little misled.

I had ordered two personalized pillows as Christmas gifts for two of my dear friends. When the package arrived, I was surprised to see that it was extremely small and vacuum packed. Upon opening it, I was even more surprised to find that what I had expected to be two pillows were, in fact, two very small coverings for a decorative pillow. To my dismay, it turned out that I had to provide my own pillow to insert into the coverings.

Needless to say, I was left feeling quite frustrated and taken aback by the whole ordeal. As a consumer, I believe that companies should be transparent and honest in their marketing and advertising. To advertise pillows and then provide only the coverings is misleading and disheartening.

I was hopeful that the personalized pillows I ordered would make for a meaningful and cherished gift for my friends, but instead I was left with an underwhelming product. In my opinion, the lack of clarity in Famvibe's advertising is unacceptable and I would caution anyone considering purchasing from this company to proceed with caution.

As a consumer, there's nothing more frustrating than dealing with an online retailer that lacks reliability and responsiveness. Sadly, Famvibe falls into this category, which means I felt compelled to share my cautionary tale.

I saw an ad for Famvibe's pillows online, and was really drawn to their unique designs. I placed my order, and was disappointed to learn that there would be a few days' wait until the product was shipped. However, given that their website alleged a 2-3 day turnaround time, I assumed that this was no big deal.

Cut to six days later, and I still hadn't heard anything about my order. I fired off countless emails to the company, but each time I was met with silence - not even an acknowledgement of my frustrating situation. At last, I received an email notification that my order had been shipped...with a China tracking number. This was confusing and unnerving, and to make matters worse, it quickly became clear that Famvibe was not actually based in the United States as I had assumed.

Overall, my experience with Famvibe was incredibly frustrating, and I'm not thrilled with the company's lack of urgency and communication. As a customer, I expect more from a business - especially when it comes to simple questions and concerns. I'm leaving this review as fair warning to others who may be considering purchasing from Famvibe - please do your research and be careful before handing over your hard-earned money.

I had high hopes for Famvibe, an online store that specializes in trendy fashion accessories, when I placed an order for a few items on their website. I was looking forward to free international shipping and a guaranteed delivery timeframe of no more than 45 days. However, after waiting for weeks with no update on my order status, I began to feel uneasy.

When I tried to reach out to their customer service department via their online platform, I received an error message. This was frustrating, as I had many questions about my order, including tracking information and shipping notifications. Despite their website promising a full refund in case of a delivery delay, I received no response from anyone at Famvibe, not even an apology or explanation for the service failure.

Even after reaching out to their staff through marketing emails, I never received any communication back. This is not the kind of experience I expected from an online store that claims to prioritize customer satisfaction. The lack of transparency and accountability displayed by Famvibe left me feeling disappointed and frustrated with my shopping experience.

All in all, my experience with Famvibe was lackluster at best. While their product range may be trendy and appealing, their customer service leaves much to be desired. I cannot recommend Famvibe to others based on my experience.

I had high hopes for Famvibe (famvibe.com) and their product offerings seemed quite promising. Unfortunately, my experience with them left much to be desired. I placed an order with them on December 5 and the 10, and only part of my order arrived. Even that part was disappointing since the ornaments I received were of poor quality - the writing on them was so small that it was impossible to read without a magnifying glass.

Despite being dissatisfied with my order, I patiently waited for the rest of my items to arrive. But as of December 30, 2021, I still had not received them. At this point, it became clear that I needed to reach out to Famvibe about my grievances. I informed them of my disappointment and requested a full refund, as per their advertised 100% satisfaction guarantee.

Unfortunately, their response was underwhelming - they offered me only a 50% refund. Given the substandard quality of the ornaments I had received, I felt this was inadequate and declined their offer. Consequently, I had to escalate the situation by involving my financial institution to retrieve my payment.

All in all, my experience with Famvibe was disappointing. I would caution others to be wary of their product quality and lackluster customer service.

The overall experience with Famvibe website is disappointing and has reinstated my concerns with online shopping. Despite the abundant negative reviews, I still made the mistake of placing an order with them, which only confirmed my suspicions of it being a scam.

What is worse, when my order finally arrived, it was incomplete! Upon contacting the support team, they promised to return my email the following day, which never happened. After days of waiting, I had to reach out to them again, only to be bamboozled further with their misleading and shady delivery timelines that changed every day.

The worst part is that when I requested for express shipping, they only kept stalling, providing no justification for their poor customer service.

I STRONGLY advise that you do not do business with Famvibe. Based on my experience with them, any purchase made on this site is almost assured to leave you disappointed. The subpar customer service and questionable business practices exhibited by them should suffice to steer clear of them. In essence, they do not deserve even a single star, and should be avoided at all costs.

I recently had an extremely disappointing shopping experience at Famvibe. I had placed an order for an item as a gift for someone and had wanted to include a personalized gift message, but unfortunately this feature wasn't available. Despite this, I proceeded to provide the shipping address and make a payment for the item. However, I never received a confirmation of my order and my card was charged nonetheless.

In an attempt to follow up on my order, I sent three separate messages to the "support" team but was met with complete silence. To make matters worse, I couldn't even find a phone number to call for assistance. It was only thanks to messaging the recipient of the gift and asking them to be on the lookout for a surprise that I eventually learned the item had been delivered.

Overall, I had absolutely no confidence in Famvibe as a company due to their lack of communication and disregard for customer service. This was by far the worst shopping experience I've had in this modern age and I would caution anyone against making a purchase from this site. The low level of service and complete absence of support are unacceptable. Needless to say, I will not be returning to Famvibe in the future.

Recently, I stumbled upon the website famvibe.com and decided to purchase two t-shirts in honor of my 30th wedding anniversary. Unfortunately, the quality of the ink on the shirts appeared as if they had already been washed - and this was on the day they were delivered!

I immediately emailed their customer service and was informed that they would investigate and get back to me. However, it took two days for me to receive a response, during which they requested for pictures of the shirt and even the delivery package.

Today, I finally received a message from them which stated that they would offer me only a 50% refund. This was quite unexpected, especially when I compared the picture on the left (of what I received) with the picture on the right (of what I had ordered and expected) as well as their return policy.

At this point, I must warn potential customers to be very careful of Famvibe and what they may or may not offer in terms of product quality and customer service.

I had an incredibly frustrating experience with Famvibe (famvibe.com) that has left me feeling scammed and upset. I had placed an order with them that was taking longer than expected to arrive, so I reached out via email to inquire about it. They did eventually respond, but only to let me know that it was on its way. However, when I went to check on the shipping status, I noticed that it had been flagged with an "insufficient address" issue. Naturally, I reached out to the company again to confirm that everything was in order and to make sure that my package would arrive without any further issues.

Unfortunately, it turns out that there was a massive problem with my address - I had accidentally omitted a letter without realizing it. By the time I realized my mistake, the package had already been returned to the sender and disposed of. I asked Famvibe if I could receive a refund, but they refused, claiming that I was at fault for providing the wrong address. I couldn't believe it - I had made a simple mistake, but it felt like they were punishing me for it by taking my money and not delivering my order.

What's more, when I tried to get in touch with customer service to express my frustration and see if there was any way to resolve the issue, I discovered that the number listed on their website was located in China. This made me even more suspicious about the legitimacy of the company - it felt like they were deliberately trying to make it difficult for customers to reach them.

Overall, I was extremely disappointed with my experience with Famvibe, and would caution other customers against doing business with them. It's incredibly frustrating to feel like you've been scammed out of your hard-earned money, and I hope that this review serves as a warning to others who might be considering making a purchase from this company.