ConsCallHome
Reviews and Complaints

Since October 8th 2024, my son was transferred from FCI Fesup to FCI Memphis. I talked to your customer support and he is unable to get a Memphis number for me. He says the delay is with the support team. I am continuing to pay for this service and do not have a number that my son can use
Could you please help me with getting that new number so my son can make calls home?
Thank you for your help,
[protected]@gmail.com
[protected]

These people called me every week to take money out of my account and I kept telling them my son was in the shu that to hold the service and they still took money from my account and they do not want to refund me. I do not recommend this service they are total rip off! They are obviously about taking the money and not customer service and treating people fairly! And the reps attitude was terrible he had a too bad attitude which pissed me off even more!

I just see they give people the run around on a refund for the money that they can do quickly take but not so quickly give back you have to call for months keep asking it comes to s point you hav to take a loss on your hard earned money if I knew that I wouldn't but have dealt with cons call home they're a rip offf. Don't use if you don't wanna loose money it doesn't grow on trees

In September 2015 I subscribed for their services and discovered 15 minutes later they didn't support my son's facility. I called customer service immediately to request a refund. Was told out could be 4- 6wks! I have called almost every month since and gotten nothing but the run around! There's NO supervisor or higher up to talk to!?!? Really?!?! Was told 8-12wks at one point as well...9 MONTHS LATER...STILL NO REFUND!

I set up this account in November. I was charged a ridiculous amount and had to go through several different services and had to aptly each of them to work with cons call home. It cost me$ 120.00 to set the Damn account up, and it took several hours to do th o s and get all the connections lined up to ensure I could receive my calls from my friend in prison. I set up the account, and knew I would not be using their services after the money I applied ran out. My friend was transferred the beginning of January and we stayed in contact via mail. I was reviewing my bank card statement, and was pissed to say 're leaf when I saw that cons call home had been debiting my account or $30.50 for the past three months, and I hadn't even been using the Damn account. Then, I April, they get real greedy and charge an extra $5.00 out of nowhere for who knows what. Now. I get to drain several more hours, and days to try and get my $130.00 back from these crooks. True that...crooks...crooks and more crooked than I could have imagined. They went into my personal account and continually drew out money that was mine to pay my bills, and they straight up robbed me, and when they saw they were getting away with it, these greedy bast***s tax an additional 5 bucks, I'm so irritated. Don't use this outfit. They say it costs a small, amount to set up...###, it cost me over $100.00 just to set up. And then they stole $130.00 after that first ridiculous amount. Don't use these a**holes

I have been using this service for over a year and have been over more then 100 mins. and never have you turned off my service for 72 mins. When I asked to talk to a supervisor I was told there are none I have paid for my min this month 300 and you mean to tell me that they can't take the 72 min that I'm over from the 300 min I have unused. What kind of company has no supervisors on duty ther has to be some one in charge I'm dissappointed with the whole service and your operators talking to me like I'm a child I'm probably older then all of them

It sounded too good to be true ! If you live In Florida or Texas the doc require the inmate to show phone records show that the phone number is on contract once they see that they determine to approve it if they do then you need to make an account with secures and add funs ! I spoke to Ty ext 523 he said he was going to send me an email with 2 numbers and after that we were going to all secures to setup an an account lol how about secures is the one who told me about the papers required .. I hope I get my money back I just made an account let's see the lie they are going to use ! I already contacted my credit card I filed a complaint ! They will fool you ! The website looks great but do your research people ! Let's shut them down !

This company needs to be shut down! I went through the internet and set up an account with this company for my sons father to be able to call and speak with him. It took my credit card number and sent me to a blank screen. So I found a number to contact the company and have been gettin the run around all day. First they said someone would be contacting me within a couple of hours. Well someone did but it wasn't with a number to use, it was them trying to get me to sign up for a yearly package! When I told the guy there's no way I would gi ve them more money he hung up on me. Also, the computer said it was charging my card $24.99 and they charged $30. Each person I talk too tells me something different and they refuse to refund my money. They said I agreed to terms and conditions which I did NOT. Never even got to a screen for that! Don't fall for this! Its a total scam!

Contacted cons call home to get a phone number for my son to call who is an inmate at Waymart correctional Institution. I was given a number for him to call. He submitted it to the institution for an approval and was refused to call this number. I called cons call home and spoke to a Mwata and he told me he would give me another number that would work with a different prefix. He stalled and told me to wait 5 days for him to call with this number and that if I didn't hear from him to call back. Well I didn't hear from him and I called back.. I spoke to someone else and was told they would call back with another number. I then called the institution and was told that this company was run by released inmates and that they were an illegal outfit. They also told me they were in the process of stopping this company from this practice. I waited several more days and I knew they were stalling probably because of a time limit to get your money back and I was right. Finally I got a call back after about another week and was given another number with the same prefix that I knew wouldn't work. I explained that this number wouldn't work and that if I wanted another number I would have to pay another 5.00. I told them I wasn't paying them any more money and that I wanted my money back. I was refused because of the time limit they told me. I explained to them that the phone numbers they had given me never worked and that I wanted my money back, They refused. I told them I would contact the BBB. I would like you to get my$ 37.45 back. Thank You in advance for your help. My information is Eugene Lepore [protected] or [protected]@aol.com. My address is 100 Parkway Blvd. Apt. 10, Kingston, Pa. 18704

I contracted their Services in May 2012 and paid $105 for a year for 100 minutes per mounth. They gave me a local number and told me that when called by my son in Arizona called that number it would connect to my phone. It never happened. I reqquested my refund on June 6th and to this day I haven't receeived it. I have called their reps 7 times and about 8 E-Mails with only the excuse that it has been sent to the audit Dept. It's the same old excuse. Now it's been 11 weeks and no refund. The advertise 5-7 weeks. This is a rip-off.. If anyone is inthe same boat write to:

U.S Dept. of Justice
Fraud Section
Bond Bldg, 4th Floor
10th & Constitution Ave NW
Washington, DC [protected]

My son is in jail in Mississippi and I live in GA I found this cons call home and was desperate to talk to my son so I set up what they said would be as land line from Miss. so my son could call home.

That was $59.54 so I set this up on my Wall-Mart money card this past Saturday 7/14/12 it is know the 19th day of July and we still have not been able to use the number they have given me for a land line from Miss. The number they issued was [protected] on the 17th of July they charged me 37.00 for a call we have not even made it was a fee for a past due balance we never used the phone.

Know there charging me a 19.00 fee to set this up so so far I have lost 56.00 dollars. This is a scam and they they take your desperation and milk it for all the money they can. Please no one should go threw what we have been threw in the last 6 days…

Back on 10/21/11 they quickly credited my credit card for the amount of $33.60. When I called them within an hour to tell them that their service was useless and requested a refund they told me they would only give me a partial refund because there was a fee for setting up the account. I believe Colt knew the entire time that GTL would not accept the service they provided. I've called them several times asking where my refund was and they kept telling me it would be another week or two. It's been almost 3 months now and they still HAVEN'T refunded me one penny.
This place is definitely a scam company.

My son is in a Los Angeles county jail. Conscallhome advertised that they can provide phone service at a discounted rate. They can't. They provide a recycled phone number for my son to use. I still have to pay the phone provider of the jail - plus pay conscallhome. They even pop up on a google search when I searched for global tel link who is the provider of phone service for the jail. They will not refund me my sign up fee of almost 20 dollars. I feel they are taking advantage of people.

my complaint is the this company never informed me that if my son who is in prison could not get connected to me that i would not me refunded my funds. the whole time i have been calling them telling them that my child has been trying to call me and he is not getting through to me., they tried all things to get us connected but to no avail. now they say that they told me from the start that if i can not get connected to my child that i have so many days to be refunded, in the mean while they are calling me telling me that they are workin on the problem and i must be on the other end. my son called my the first day of the connection and never could connect with me again.

i contacted securus.com;which is a legitimate phone service that allows inmates to call home for a prepaid account they set up'however;when you are in their site this conscallhome pops up and advertizes they can save you money per minute if you set up 100 minutes for one year for $115.02 paid up front on your credit card.i, foolishly did this now when you call the #[protected] you do not get anyone from cons call home you insteed ;get securus.com .They inform me this is a bogus sight and i will not get any of the inmates calls for the money they have charged my credit card. My bank(Bank of America) because I have a platinum credit card with them will try to recoup my money. Ido, want to strenuously! recommend that anyone looking to do business with this 'SUPPOSED" discount phone service for inmates to call their loved ones it is BOGUS!

About an hour ago I was looking at the various companies that said they could save on long distance calls from the prisons. Colt from CCH called me almost as soon as I keyed in my phone number. All sounded good and they gave me a California phone number for my inmate and told me to call GTL (Global Tel Link) and set up an account with that number. But then he said NOT to mention CCH to GTL when I contacted them to set up the account. My warning flags went up, but by then he already had my money. WELLLL, when I spoke with GTL they said the phone number belonged to someone else and that I would have to fax a copy of the phone bill AND and electric bill. GTL specifically stated that the electric bill MUST have a California address to correspond with the area code on the phone bill, NOT FROM ANOTHER STATE. Since I don't live in California, I have no electric bill from there. When I called CCH back Colt said they would refund the initial monthly charge BUT NOTE the $19.50 set up fee. When I tried to argue the point he told me it was legal for them to keep the set up fee. I then used the angle that if the company was in business for years as he previously stated they should know that GTL would not permit me to set up an account with the California phone number. He still insisted that they have the right to keep the set up fee.

MY SON WAS IN LILLYTON NC AT HARNETT C I.I PAID FOR A LOCAL NUMBER SO WE CAN TALK.THEY TOOK THE MONEY OUT JUNE 6 AND MY SON WAS MOVED A COUPLE DAYS LATER SO WE NEVER GOT TO USE THE SERVICE.I CALLED JUNE 8TH OR 9TH TO GET A REFUND BUT HAVE BEEN PUT OFF.NOW IT IS OCTOBER AND I AM STILL WAITING.IT WAS TO MUCH TO LET GO.

In November 2010, I paid for a year of phone service for my son in prison. He was released and I made an initial request in January 2011 to have a refund for the remaining amount to be sent to my account. I was told that it would take 4 to 6 weeks for this refund to be processed. After several months, I contacted the company to find out why I had not received my refund. I was told that another request would be sent to their billing department for my refund. After another 4 to 6 weeks, I contact this company again. I spoke with a supervisor, Jason, who said he would check into it and call me back that afternoon. I never heard from Jason. I called again and spoke with Adam. He said he would put in another request and since I had spoken with Jason, that he would have Jason call me. When I had not heard from Jason by late afternoon, I called again. I spoke with Eric who told me Jason was off that day. I asked to speak with another supervisor. He said Jason and Tara were the only two supervisors and that Tara would be in the next morning and Jason would be in the next afternoon. Today I called to speak with Tara and was told she was off this morning. I was told, again, that Jason will be in this afternoon at 4:00 Eastern.

I will call again to speak with Jason. However, every time I call, I receive the same response. My request for a refund was made over 5 months ago and still, no one can tell me what the problem is. The only response I ever get is that another request to the billing department will be made and that i need to speak to a supervisor. I am getting nowhere with this company. I have paid for several years to have this service but now that I no longer need them, I am treated like this...it is shameful!

Automatic billing to my credit card withdrew pmt for Dec. and January, but the phone service had an interuption early on in December and could not be used in January at all. After calling the first time I was promised a refund for services not received. When nothing seemed to happen, I called several times (2-3x in Dec., Jan., Feb. and March) and, and was told that it was in progress or waiting for approval...everytime I called they kept telling me the same story over (on file) and that it would take time (6-8 wks). Last call (3/23/11) I was promised again a refund. Today, April 4th I still have not received a dime.

The rumors are true, they are fast to take your money, but forget getting your money back. Make sure you pay only per months, that way you are only out one months...or even better, look for another company with a better refund and customer satisfaction history!

I signed up with these people in December because they told me they were approved by TDCJ and could provide me a local number to receive calls from my incarcerated loved one. I immediately tried to register the number they assigned me, but it wasn't approved. After 8 weeks, I was told to do a manual registration and send a copy of my phone bill. I waited another 2 weeks, then called to see why I still was not approved to receive calls. I was told by the operator at the official telephone approval line [protected]) that it had not been approved and would not be approved because TDCJ no longer permitted use of that company. When I called to cancel the account, I requested a refund since I've paid for 3 months' worth of service that I cannot and would not ever get to use. I was told that I would not get a refund because I was "buying a line (sic) given me by someone who doesn't want to lose profits." In other words, the representative for ConsCall Home, Anthony x 511, told me that I was being lied to by the person from TDCJ's phone approval line. When I told him, "No, I was told that they NO LONGER allow use of that company;" he responded by saying, "Look, when you stop calling me a liar, since you're such an expert, maybe I can explain this to you." He was extremely rude and treated me like I'm stupid and when I got upset, he spent probably 20 minutes telling me about how I wasn't listening to him and if I would "just calm down" he might be able to help me. I was crying, but I was very calm until he continually talked over me and belittled me and essentially told me I was being played by TDC. I asked him to speak to a supervisor and he told me there were no supervisors available in the entire building until 4pm and I would have to call back. When I questioned that (because yes, I do believe he was lying about that), he said, "Look, since you're calling me a liar about everything I'm trying to tell you, I'm not goling to discuss this matter with you anymore. Is there anything ELSE I can assist you with (in an extremely rude, snotty tone of voice)?" I tried to get him to talk to me about my account and he kept repeating that same thing in the same snotty tone, so I finally lost my temper (I had been crying, but not angry up to that point) and said, "yes you can kiss my ### and go to hell." and I terminated the call.

I shouldn't have lost my temper, but after being told by TDC that they will never register my conscallhome number AND that I can't get my money back despite not getting any service for my money AND being treated in a rude and demeaning manner by the "customer service representative" AND being lied to about a supervisor being present? I was more than a little angry. I wasted my money for 3 months and received nothing for it but rudeness and grief; I feel like I've been victimized twice- once by ConsCallHome and once by TDC- the difference is that TDC didn't charge me $20.00/month to screw me and ConsCallHome did. I want my money back- I'm going to need it to pay the usurous phone fees charged by Embarq. And I haven't seen or spoken to my husband since December 8th, so yeah, I want my (long distance to the jail) phone registered like yesterday.