Fashion Nova
Reviews and Complaints

I returned an item to Fashion Nova. I received a store credit code that can be supposedly applied to next purchase. Store credit code DOES NOT work. It is impossible to reach any type of customer service from this company. At this point I seriously believe this company maybe fraudulent. Will not shop here again. Business practice is very shady.

I have processed two very large returns through fashion nova, using their exact return process. Neither return was processed, resulting in a loss of over $500 worth of merchandise. I have the tracking numbers for both returns and tried multiple times to correspond with their non existent customer service. The same exact thing happens every time. Someone responds and says “oh we’re sorry! Send the tracking number!” I send the tracking number, which is received and literally no one ever responds again. I am beyond shocked a company so large can blatantly take advantage of customers. At this point, I believe they will eventually face another lawsuit because I have heard of this happening with very many other customers. I am very angry. And am looking at using a legal service for small claims to get my money back from this ridiculous situation.

I had an event on November 21, 2021, and so I placed an order on October 5 and received an email on October 7. Today is March 22, 2022, and I have YET to receive my order. I have tried many forms of contacting customer support, to no avail. I even went as far as messaging their Instagram page, and they gave me an email address. When I sent the email, I got an automated email saying that the account does *not* take incoming emails. I am at my wit's end, and I do not know what to do at this point. It has been 5 months.

My email is [protected]@yahoo.com.

I received a giftcard for returned items on 6/21/21

I never attempted to use it until an order i placed Tuesday 03/15/22 order number

I received the error that my giftcard is not valid, but when i check the balance it tells me the full amount of $42 is still on the card but if im unable to use it on the website it’s pointless. I’ve reached out to fashion nova support several times to no avail. Ive not had issues with the company until now but this kind of confusion will make you think twice when considering placing an order.

This company needs to be freaking sued! So sketchy that they don't even take phone calls. My 100$ needs to be returned NOW or I'm taking legal action. Enough is enough, such cowards. I'm never giving money to these greedy crap holes ever again. All of my emails went up responded and they said "ope well we already sent the refund on our end, it's your fault if you didn't receive " like quit being cowards and you'd make way more money actually making customers satisfied. Such panzies

Order number

[protected]

Was stated to be delivered Saturday to the front desk of my apartment building. The front desk person working as well as the supervisor confirmed nothing was recieved and they document any packages recieved. There seems to be no working customer service number. I have sent them a message through their website but got no response

I ordered some merchandise back in January the 20th. I got a message saying that the carrier was behind. And my money was kept still have not gotten the merchandise. Order number was [protected]. Amount spent was 186.03.

The same thing has happened to me again and the order number for this one is 9141311 ordered on March 6th. Can someone please send me my money back. My name is Rachel Gardner and I’m very disappointed I the service. I’ve been trying to call can’t do that. Then tried sending a message on the new horrible system and still nothing.

I placed an order on Feb 8/2022. The total cost of the order was €646,24 . That's a lot of money.

It arrived on 15/2 and greek customs e-mailed me that there was no invoice from Fashionnova's behalf and they couldn't process the clearance. According to DHL ,they asked fashionnova for a copy of the invoice but fashionnova refused so the order was sent back at 21/2/2022 . Fashionnova is supposed to refund orders that are sent back once they receive them so all I had to do was wait. But it's almost been a month. On 9/3 I contacted fashionnova's support on twitter since I never got a response from their support on their website, and all they said was that I had to wait. Today I asked DHL for a tracking number of the package that was sent back.

According to the tracking number the package was delivered at LONG BEACH, CA - USA on 3/3/22

So why haven't I received a refund yet?

I made an order with fashion nova which apart from not informing that it was coming that day. They marked it as delivered, which was not the case, I did not receive my package and they were not responsible for the loss of my package, therefore they did not return my money, much less replace my merchandise, which in this case is what matters most to me .They only downloaded saying that the shipping company delivered this mentioning how unreliable that shipping company is. Who tells me that it was not the same delivery that took my package after marking that it was brought? who is responsible for that? It is incredible how they play with the money of people who are very irresponsible, both fashion nova and the company that lasership, I am going to go to the last consequence

I shop at fashion nova all the time and have always been satisfied with them. However, I placed an order March 8th but I never received an email to confirm my order, I tried to contact them and they replied with an automated email which did not answer my question. They already charged my card with pay pal but I don't have any information regarding my order. I am very disappointed. I don't think I'll ever order from them.

Purchased Date: March 3, 2021

Order #[protected]

I bought two dresses on March 3, 2021 for an event on March 12, 2021 and paid for standard shipping (3-5 business days) and my package still doesn't have an estimated delivery date. I received an email from Fashion Nova on March 7, 2021 saying that there was a delay on receiving my package and that the carrier has my package. I waited 2 more days to see if the carrier would update the estimated delivery day but they didn't. So I reached out to LSO and asked them for an estimated delivery date and they were unable to give me that information at this time. We are literally 1 day before my event and I have absolutely NOTHING to wear!

hello I was pre-paid twice for the amount of 582€ one the day of the order and the other the day after the order, I would like a refund please.

Thank you

I order a package of 700$ waited for it the day it was marked as delivered but never received it. I sent the issue the to the company the second it was marked as delivered and they told me to contact the shipping company. The shipping company lasership has not done anything about it. Fashion nova won’t let me email them. I have security cameras that show it was never delivered. I have no way of contacting fashion nova because the website says they have no order with my order number [protected]. I also have security footage that shows it was never delivered and have no way of getting a refund through their app or website.

I ordered two orders the 10 February 2022 (number [protected] and number [protected]) and they have been canceled. That part is fine but the fact that I never received any refund from them for a little bit more of 130$. It has been a month since they canceled it and just kept the money. Never gonna order from them ever again. A real scam.

I placed an order with fashionnova over a week ago and I never got a confirmation email but my account has been charged. There's no way to reach them as there phone lines says closed; I'm not sure what to do at this time.

I placed an order over a week ago during February 25,2022 on fashion nova I don’t have the order # because I got a new phone and don’t have access to the email anymore the old email address is @[protected]@icloud.com I can be reached by my new email @[protected]@icloud.com

Purchased two thousand dollars worth of clothing around December 2021 shipping to Australia. Since until then and now still have not received my order. It’s been over 3 months . I have tried numerous times to get in touch with Fashion nova with no reply . I was hoping the company can take responsibility of the order and contact the shipping department to track what has happened to the order.

Fashion nova has the worst customer service. I placed a order [protected] on March 4th. I noticed at the end of the purchase their system deleted out my shipping address and filled it with my old address that was on file. However I couldn't change it. No one answers the emails and the customer service number states they are no longer taking calls. They got 111.00 dollars from and no one can help me.

To whom it concern

I have sent back my returns/exchanges well over two months now and haven't gotten any responses since. ( I very disappointed!)

At this point if the items will not be exchange, then I will like a refund of my money.

The order number is [protected], I sent the back 6th of December 2021 with the tracking number [protected] 70

Thank you.

Package stolen Felicia Kidd after pay was used been shopping here for years this is the poorest service ever received