FerrellGas review: I am a new customer, No one has contacted me to schedule a tank delivery and propane. I believe I was over charged on my first fill.

Good afternoon,

The price breakdown for the service is:

$200 Tank set

$200 Tank rent

$10.99 Fuel Surcharge

$3.899/gal for First fill.

Thank you,

Customer Care

Digital Team

Ferrellgas

Customer Support

The price breakdown for the service is:

$200 Tank set

$200 Tank rent

$10.99 Fuel Surcharge

$3.899/gal for First fill. $3.899 X 96 gal = $374.304

I would like to speak to a supervisor about this. I was to get 50 gallons free at first fill and get a special price as a new customer. I asked for credit on the free 50 gallons and was told that would happen when they set my tank, I have no idea when that will be. I had a fuel charge, and I asked a rep what that was, and I have not received a reply.

200

200

$10.99

$374.30

------------

$785.29 I paid $838.10 difference of $52.81 where is the $52.81? Why was I overcharged?

Ken

Fri, Oct 13, 11:58 AM (9 days ago)

Hi, finding a quality propane provider shouldn’t be a hassle. You deserve a dependable supplier that puts you first and can fuel what matters to you. That’s why Ferrellgas is the right choice to meet all your propane needs.

Ken F.

Thu, Oct 19, 5:49 PM (3 days ago)

to Customer, me

Finding a quality propane provider shouldn’t be a hassle. You deserve a dependable supplier that puts you first and can fuel what matters to you.

Well, I have waited 7 days to meet the person who is going to put me first and can fuel what matters to me. I guess he or she isn't available so I will probably never get my tank. Is this how all your new customers get treated?

They advertise how great their company is at providing great customer service. Well, I have not received any great service. I am a very frustrated customer. I will check around to see if any other company can provide propane service to me.