Fidelity Brokerage Services
Reviews and Complaints

Dear Fidelity team,
I called the support this morning as my account seemed to be compromised and a stock "sales" request was executed without my knowledge and permission. Based on my perception of Fidelity, I would have expected a great customer service. What I received was a very disappointing service by Lisa (Fraud Department), Sam (Fraud Department) and Fammi (Stock Plan Group) when I asked what to do in these situations.in fact, I would like to provide you the feedback that you hold the record on the most unprofessional service that I have received so far in over 20 years in business.
Your first agent, Fammi couldn't help and transferred me to Sam who explained me that we might have security issues. This call ended up that I had repeatedly ask him what to do next as there was general silence on his side, no guideline and no structured procedure that would have led to resolve this case potentially quickly. At one-point Sam asked me to download the Symantec Token service and then explained no further instructions. After asking what's next, he mentioned if I'm sitting in front of a web browser (and he didn't mention to go back to the PC as he wanted me to download a mobile app) to change the settings of the security configuration.
I then asked Sam how we deal with the stock sale request that was initiated and he mentioned "I don't know". You are probably able to image that this lack of professional customer support and guideline made me very upset and frustrated - I then asked for a supervisor as "I don't know" to my question of how we can get sure that my account is safe and how we stop the current processing transaction, wasn't extremely satisfying. I then got connected to Lisa who ensured me she will investigate this issue and recordings of the call with the previous 2 customer representatives. After you agent Lisa mentioned she would give me a call back, I waited approx. an hour to receive further communication. After a call that she gave me at about 12.15 pm PDT, she mentioned that she wanted to let me know that we are looking into other options. I asked what "other options" mean and how we can get sure we reverse or stop the current stock sell request transaction. Lisa answered "this can't be done" but I'm free to complain to the local police and file a request. And again, silence on the phone. I would like to share with you that I got extremely frustrated and asked what about next steps, a support case number, next steps after a police report would be filed and generally a bit more caring customer support and service. Lisa's answer was "she can't share any information with me" and I'm free to complain to the Fidelity customer support complain team.
Dear Fidelity - to summarize: you lost a customer today, not because of a potential security issue but because of your level of support and how you communicate and handle a long-term customer who has been investing with Fidelity for more than 15 years. Also, I find it extremely disturbing that you simply don't care about compliance and security and that not one of your agents even asked for changing the user name or password until I mentioned this as logical next step. I also find it frustrating that there is a stock sale request in process that you don't have any control off, even I haven't initiated this request. I also find it very disturbing that your customer support agent "Sam" mentioned that the request was done by one of the devices that "I usually use" but he wasn't able to identify the device or have any further information for me - of course that makes it impossible to narrow the risk or track a potential security risk.
I'm taking the time to share this feedback with you (that will certainly be shared with my large network of business contacts) as your customer support is concerning, unprofessional and seem to be simply not trained or engaged enough to really help customers. I'm also taking the time to stand up against your poor understanding how you should support customers and I will bring this case in front of your management, I certainly promise you that.
Until now I have no case number and didn't receive any notification via email - in my previous call with your agent I received the information that "she doesn't have the ability to send me an email with a case number or the contact information where I could send a police report to". As a result, I had to write it down on paper as your system hasn't enough capabilities to help customers.
I certainly lost a customer today and I will get sure that this frustrating experience is shared with other of your customers as well, even you might simply don't care about any response from your customer.
As per this hour, there is still no guarantee that I receive any further support, that my account is "safe" against any other attacks and I'm left to myself to think about my funds and investment with Fidelity because you simply don't take your customers seriously or important enough.

best regards, Daniel Valik

So I opened an account with Fidelity. I deposited a check through mobile deposit. The next day my account was froze. I was told I need a letter with a signature to be able to unfreeze my account. I got the letter submitted it and then they said that they needed more documentation something called signature guarantee. I tried get the person to do this signature guarantee and they thought I was joking because they already gave me a signed letter to give to Fidelity. I told them I wasn't joking and they thought I was doing some kind of fraud. The person wouldn't do the signature guarantee cause they had already wrote the letter. Now it's 2019 and now I have 1113.52 and the deposit was for 1110.94 in 2017. Fidelity won't let me close my account.

I sold my Tahoe to a women who paid me with a Fidelity check. I opened an Account and did a digital deposit. I called multiple times to make sure my account was in order and they assured me everything was legit. Days later I was blocked from my account, after hours on the phone I managed to have the block removed once I proved who I was and did a letter of instruction. After that I had access to my account but two days later I was blocked again and when I called to see why they would not tell me jack they have 3000 that they refuse to speak to me about they tell me to email their P.O BOX...they are crooks, if anyone knows what course of action I should take please leave a comment.

thx.

My doctor says I need a simple surgery to fix a problem with my toes, otherwise I could get an infection and therefore lose my toe, my foot, or my leg. I don't have the money for this surgery and my insurance says they wont cover it unless I pay $1, 000 up front plus 20% of the bill.

I don't have that kind of goddamned money, I barely pay freeking rent as it is. It's bad enough they take money out of my pay for this idiotic 401k, and now that I need money for foot surgery, I can't even get any of my own goddamned money from my own goddamned account!

They want to give me a [censored]ing loan, which I can't afford, but they refuse to give me any of my own [censored]ing money!

Now i'm at risk of getting infection in my foot, losing my toe, my foot, or my leg!

Seems to me this set up is nothing but a scam!

They don't have any problem taking your money, but when you need it for a possible life-threatening medical problem, [censored] you! You can't have it!

I had a complaint about how rude this Mexican Female call taker was. This idiot so called supervisor Tony got on the line, he was also rude with me and started arguing with me on how rude I am. I was trying to do a trade before 4:00pm and wanted me to lose out on today's trade, and hung up on me. It sounds like to me there is a relationship between them two. I called back an idiot named Robert Parker got on the line and his first response was if you don't like the way your accounts are being handled or treated, you can take your accounts to a different investment company. If I were you I would think twice putting any of your hard earned money into Fidelity. I will be moving my investments into a different company where their customer service people actually care about their customers and not how much money they can screw out of hard working Americans. Fidelity totaly mismanages customers investments. Fidelity is for the birds.

To anyone considering investing with Fidelity, BEWARE!
I sent the below message to my financial institution.
The request of my bank statement, AFTER I had linked it to Fidelity and transferred funds! This is POST! I would have closed the account if this was a prequalification!
If you need further HORROR stories Google "complaints Fidelity investments"and open the consumer reports complaints! WOW! I WISH I could have read them before I enrolled!
If this helps one person it will have been worth it!

Subject: Fidelity Financial
Your Message 10/01/2018 :
I have had a most unpleasant day, it started when I attempted to log into my Fidelity acct.. Well without any notification to me, they locked me out. I spent the day on the phone with them and NFCU trying to satisfy the requirements to gain access to my acct.. Mind you as SOON as I do I am closing it! This saga is long and will reinvigorate a blood pressure level I would rather never visit again!
The purpose for my message is that I am requesting that NO MONIES be transferred OUT of ANY of my NFCU acct.'s . I am going to however be closing the Fidelity acct. as soon I gain access to it! Hopefully 10-2-18. Depending on the ACH delay NFCU should be receiving some funds from Fidelity.
I repeat I am not authorizing any transfers OUT!
These people have demanded a copy of my bank statement and as far as I'm concerned that is WAY to personal!
If you feel the same STAY AWAY FROM Fidelity!

Best regards,

James E.

I have invested with fidelity for over 20 years. I had a problem with my fidelity rewards credit card, told them I was unhappy with their customer service and told them I am considering switching to vanguard. On the very day they announced four funds to compete with vanguard (fnilx, fzipz, fzrox, and fzilx), they sent me a letter saying they are terminating all my accounts, citing:

"[fidelity can can close your account, or terminate any optional feature, at any time, for any reason, and without prior notice"

And
"my account may be terminated by me or fidelity at any time"

Buyer beware!

If thy ask too many security questions of you, and you are concerned about identity theft, don't let it show, or you will end up like me!

Where to begin. My father and mother had a IRAs with fidelity for decades, and she had four heirs listed on her account, with the distribution percentage for each. She passed away in 2014, and it should have been a simple matter for her ira to be divided amongst the heirs. It is September 2018, and I, as the executor of her estate, with letters of testamentary on file with F...delity still can't get them to get this done. They were sent paperwork in December to issue required minimum distributions to each heir by the Dec. 31st IRS deadline. They didn't do it. Now we are looking at a $20, 000 IRS penalty for failing to take the distributions. One heir got a check in January, another in April, another in August, and one still has gotten his. Every time I call to get their mistakes fixed, I get a different rep, and have to explain from the beginning what has happened. Every time they tell me they need something different than the last rep said they needed. I have sent in tons of requested documents and forms, to no avail. Once fidelity has your money, it becomes their money. I have never in my entire life seen this level of gross incompetence in an organization like this. We have investments with Vanguard and T. Rowe Price, and this would never happen there. Two weeks ago they pre-filled the form they said they still needed (to ensure there would be no more problems), and I printed it out and drove an hour into Atlanta to personally deliver it to one of their branches. Their employee reviewed it and said it was "good to go". Ten days later I open a packet from them, expecting it to be that December RMD check, and it's a letter saying they need more information. They include a return envelope, but never bother to say what I am to send them back. I call, sit on hold for over 20 minutes, wait another 10 minutes for yet another rep to review the file, only to be told they can't talk to me without the heir present. That heir is my severely autistic nephew, whose affairs I manage for him, in accordance with my parents will. In fact, one of the many documents that have been sent to them is their form that authorizes others to act on someone's behalf, which designates me. He signed that form in front of a fidelity rep. Don't make the mistake my family made in trusting this company to manage your money. As soon as I get this check for my nephew I am moving all four of our family's IRA's to T Rowe Price. I am done with F...delity.

I have an account with Fidelity and after making several deposits with their app. My account was blocked. They requested me to fax a utility bill and drivers license. I did but the said license just looked like a black box.i have faxed it 4 times. I had it enlarged and lightened and the still have my account blocked. I need my money to live! Is there anything I can do? It's been 2 weeks of faxing and phone calls with no progress.

Both my mother and I have had individual and IRA accounts at Fidelity Investments for many years. My mother's account numbers are Z41-249955, 2AX-931276, and 2AX-931292. Earlier this year, my mother, who is 87 years old, set up a trust account for her assets, and granted me a power of attorney to manage her financial affairs. In early August, I set up an account with Fidelity in the name of the trust with the intention of transferring her mutual funds from the existing individual account into the new trust account. On August 9, I submitted to Fidelity a Durable Power of Attorney form with all the necessary paperwork. Fidelity, however, refused to transfer the assets, locked up my mother account, and gave no explanation regarding what steps needed to be taken to free up the funds. For more than 3 months now, my mother has not had access to her funds. She is an elderly woman, and needs to sell her mutual funds in order to pay her living expenses. I would like Fidelity to contact us in writing with detailed instructions about how to remove the block on my mother's account. Thank you.

I called early Monday morning 8/6/12 at 9:49am to have a withdrawal taken against my 401K. I was told it would be processed overnight and I would receive the funds Wednesday (today). I thought it was strange that I did not receive a tracking number. I am now told this transaction was NEVER PROCESSED! This colossal error was made by a Mr. TORRI JONES; Fidelity's 401K representative. I no longer have any trust in Fidelity, this has caused a major disruption for me being that these funds were expected today to take care of a dire family matter. I cannot STRESS HOW THIS HAS COMPLICATED MY SITUATION DUE TO THE NEGLIGENCE OF TORRI JONES!
Whether it be incompetence, inattentiveness, forgetfulness or just an oversight - this individual should not be in a position to "process" loan/withdrawals for Fidelity's customers. As a long-time customer, I rely on the representative to be efficient, capable and effective in processing requests. Anyone that requires a withdrawal or a loan is doing so for important matters. This huge screw-up made by Torri Jones has impacted my family situation GREATLY and now due to this enormous blunder, I am left without funds to take care of my family situation in which I am relied heavily on.

Torri Jones - Thank you FOR NOTHING! I will be passing this on and blog to alert others to this failure of a 401K representative.

Sonya George

from John Muller
reply-to [protected]@yahoo.cn
date Sun, Jan 13, 2008
subject JOB OFFER.

Am John Muller 47 years old .I am one of the directors of Fidelity Investment International.

I am the manager in charge of works and security / exchange. My department is like a employing people here in the premises.I want to inform you that a there is new Vacancy in our company and we need able bodied men and women who can work in the company.

We need capable hands that can feel up these positions as listed below and their salaries are very attractive:

Responsible computer Analyst/Technologist/Web Designers Medical office
Factory Manager / Assistant
Site maintenance Engineers
Maintenance manager / Assistant Admin Clerk
Head of Research / Assistant
Air conditioning / Refrigeration Engineers
Personnel Manager / Assistant
Accountant / Account officers
Ware house Manager / Supervisor / attendants

This is to inform all Interested Expatriates that Fidelity Investment International, is in need of expatriates that can work in various field. There is built apartments for the staffs and other contingency that is involve .

I will like you to know that I will be paying you 7, 900 BRITISH POUNDS for every month 500 BRITISH POUNDS per week for your weekly allowance .

If you are interested in the employment, then send an application and include the position you are seeking for and also include your data information in your application as stated. Must have international passport .

NB:.In need of expatriates that can work in various field, so all interested candidate should forward his/her CV / Resume and send it to through email Attachment.