Figi's
Reviews and Complaints

Good Day

Trust that this email finds you well.

I bought a FIGI note 1 in November last year. I was very excited for my new phone. It has hardly been six months and the device started giving me endless problems.

It is not charging – the battery decreases while charging and I battle to even get the device on. What am I suppose to do as the phone is virtually brand new and I am actually enjoying the features of this device.

Please advise.

Kind regards

Sharifa Julius

[protected]

Ordered gold guardian angel necklace on may 3rd I'm being bill for it but I haven't received the necklace

What's going on or is this a scam

I ordered the Holiday Feast, which I do enjoy. My catalog had free gift of 3 boxes of chocolate using Promo Code Gift 41A. There was no expiration indicated. My customer number is 22-[protected]. Order number [protected]. All emails indicated the 3 boxes of chocolate but when the order arrived there were no boxes of chocolate. I would like the Free Gift indicated in the catalog.

Yes getting credit for this company is like pulling teeth and I am deaf with an implant and I am trying my best to enjoy my life my order number is 17-70278 and I ordered a personalized celebration birthday tin two of them cause it said it had a small cake but that is not what I received it was snacks and I gave it to my family members but I could tell they were not very happy with it. I also order a 10k necklace they did not send me and a 19 inch color tv I didn't receive ither. And I order NFL football night light two of them for the patriots but they sent me the saints and golden rum cake order three but only got one. So I would not reamited this company they are extra which is not cause for.

I have ordered gifts for 10 years. I typically spend $3-$400. Up till now no problem. This year nothing but trouble. The website did not work. The nice lady on the phone order made a bunch of mistakes. The phone order lady said I'll call you back after she had her own trouble with the company website. She did, leaving me a message that my order was confirmed. Problem was that the order was wrong. I called back only to be told that the order could not be fixed. then it was a struggle to cancel the order and then I got a bill for $12.99. Now I called to question the bill and was told that the computer system is down and that they can't help till tomorrow. This company went from good to a disaster.

I am so upset with this company...I spent over $100 in a large basket with next day delivery, that cost a pretty penny. "Next day" took four days to arrive. So don't expect this company to ship promptly.

Upon delivery, the items were all melted. They were delivered to an area that was not very hot. The cheeses and chocolates were like soup. It went straight to the trash.

The company refunded me my money, which was the minimum I expected, as they sold me a faulty product. But this company also wasted my time by not delivering a good product in good condition within a prompt timeline. When asked, they categorically, and rudely, would not consider a small discount on a new order, even 5%, on a new order as they "had done enough" in refunding me my money. (Which they had to do, with a faulty product that went straight to the trash.)

Ridiculous.

Do no waste your time and money with this company. Buy from someone reputable and who stands behind their products and services.

I placed an on-line order with Figi's for a smoked pheasant to be delivered as a Christmas gift on 11/21/15. Shipping expenses are crazy, but I placed the order anyway. On 12/02/2015 I called to cancel the order, and spoke to a customer service rep. who first asked for my phone number, then my address, and said she couldn't find my order. I gave her the order number and said I wanted it cancelled. She asked why and I said because of the shipping expense and I found another company where I could get the same item for a lower cost (Burger's Smokehouse). After approximately 30 minutes on the phone with her, I was told all had been cancelled. I asked it the charges that were made to my credit card would be reversed and was told yes, all had been cancelled and taken care of. On 12/12/2015 I received a email saying my order had shipped! I again called customer service and spoke to someone else who said there was nothing in the system showing my order had been cancelled, and there was nothing they could do because the pheasant comes from another place and Figi's just has drop shipment from that place. He said he would "try" to see if he could stop it, as the order had not yet been sent, only the shipment notification was sent to the USPS. The order was never cancelled, even though I was told it was, and I had to pay full price for Figi's poor customer service and failure to do what they told me was completed and done. I will NEVER order from this company again.

Your "Gift" of Fudge... the container it was place it was AWLFUL! I could not get the fudge out and it ruined one of my knives in trying to cut down the plastic rim of the fudge container. Please DO NOT EVER OFFER THIS KIND OF "GIFT" AGAIN. If you do... put it into a container that is easy to open... Thank you?!

My Husband filled out an order for products from Figi's catalog and received a call from their representatives they would not ship the products we requested listed in the catalog. Not out of items but refused to ship to Alaska residence. I told them to cancel the order and we would go to another company and they still are trying to bill us for partial order after telling them to cancel. This is wrong when their website and catalog both said products could be shipped to Alaska for additional charges which we were willing to pay. This company should be sued for bait and switch and barred from shipping to anyone if they are going to discriminate. We have to depend a lot on mail order service and are tired of business in lower 48 telling us Alaska is not a state when we have the same rights and privilege's as all other states in the UNION. I do not suggest ordering from them. find another company and know that Alaska residents are appreciated and respected.

I placed my order on the website www.figis.com, but it was real scam. I ordered candies and small present for my mum from them, but after 10 days it turned out that the seller cancelled my order. I got the cancellation email. I contacted the online chat agent, but he didn’t provide any explanations and simply stopped to reply. It was the worst services and attitude. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

Yesterday I placed large order on the website www.figis.com. I ordered food and Halloween sweets from them. I spent about $80 and was really upset, ‘coz they delivered only half of my ordered stuff. I sent them emails and asked about the remaining order, but they simply avoided me. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

Before Christmas on Dec 3rd I called Figis to ask questions before placing an order. I wanted to make sure that they could send the items I order before Christmas. I also wanted to make sure that they could deliver the items to businesses. Because 2 packages needed to go to 2 different businesses I was concerned about the delivery dates because these people where not going to be available after the 20th of Dec. I called everyone I wanted to send something to without them knowing what I was trying to do. Because these people are very special I wanted to do something nice that there whole family could enjoy. After getting the go a head from them that they all would be home or in there office on the 20th. I called to place the order on Dec 6th. I spoke to a rep who seemed to be very nice and knowledgeable in taking these orders. I explained to her how important it was to have these items delivered on the 20th. She told me no problem at all. I ordered 8 boxes of petite fours. I told her that 1 box needed to be sent after the New Year because the recipient would not be back from vacation until then. She advised me again no problem. I told her that 2 of these boxes where to be deliver to my home address for my family. Because they charge $25.00 for shipping plus and extra $2.50 per mailing address I was trying to save a little by having 2 sent to my home and I would give the box to my niece and her husband when they came over Christmas. I then gave her all the other names, addresses and zip codes for all the other deliveries. She advise me that they would be sent via UPS. Then she told me that I was all set. I then made payment in full. The total came to $113.00 total. After a few days I checked my account to see if the funds had been taken. They where not. I called Figis to ask why the money had not been taken and explained that I wanted to be deducted right away. The rep told me that the money would be taken when the order was processed. On the 16th I went out to take care of some things and when I returned there was a Figis box thrown on the front porch. I was so upset that my family saw the box. I called Figis and got a rep on the line I asked her what was going on? I asked her why was this box sent on the 16th instead of the 20th like I ordered? She told me that it takes time to get these items out before Christmas. I told her that this in crazy. I said I don't want these people to get there gift 9 days before Christmas and that these are perishable items if left out they will spoil. She said they will stay good for 9 days. I said the need to be refrigerated and the box does not even say that. I told her I could care a less these are not supposed to be delivered before the 20th that what they promised me. I told her if I knew this was going to happen I would have use Swiss Colony like the year before that they where great. I asked her about the items that went to the businesses and how did I know if anyone would even be there to get them? I asked her if they had been sent yet? She told me that they where to be sent on the 18th. I asked her but what if there is no one there to get them that these are businesses. I advised her that this is why I made sure I had a good date for everyone before placing the order. She apologized to me for the inconvenience. I told her I don't care this is so messed up that now if have to call these people and spoil the surprise. I explained to her that this is unacceptable customer service and that has really ruined my Christmas. I asked here what this was going to be like to have to call everyone and ask them if the will be there to get a gift that Figis sent early so it does not spoil. I asked her if she would want to buy a gift and have to call and tell people it was coming early? Then say your sorry, but the company messed up? I asked to speak to a supervisor to try and see if they could straight this mess out. When the supervisor got on the line I told him everything that was promised to me and that the whole order was fouled up. He said he was sorry for this and credited me back $25.00. I said well that is nice but it still does not mean that the people will even get the gifts at the 2 businesses. I told him that I was very upset. I asked him why don't the reps who take these orders just tell the customers they can't guaranty when the gifts will arrive. I asked him what was the point of me giving a date to the rep when I needed them to be delivered? He then said he was sorry again. After I got off the call I tried to call to see if the people at the businesses would be there on the 18th. But did not get through. On the 18th I called the businesses and asked if they received them? They both told me no. I called Figis again and spoke to a rep who told me that they where delivered. I told her that I just go off the phone with the people they where supposed to go to and they never got them. She placed me on hold. When she came back she told me that someone signed for them at both locations and gave me the names of the people who signed for the from UPS. I thought I was going to loose my mind because they gave them to people I did not even know. I asked the rep what if they keep them. How are you going to get these gifts back?Now my friends get nothing after I paid for it. I asked her if she was crazy? I said do you mean I paid for gifts that went to total strangers? I then hung up and called the businesses and told my friends that the gift was given by UPS to someone at the front door and gave them the names hoping they could track them down and recover the item. After a few hours I called them back an luckily they did get them back from the security guards that signed for them. Figis was instructed what floors and offices they where to be delivered to. I guess I can't really blame them this was UPS' s mistake. Even though the other gifts where sent early the people did get them. I called them all and told them how sorry I was and to make sure they went into the refrigerator until Christmas. When my family opened them they where still okay, But the quality of there petite fours are not as good as Swiss Colony's. I used them last year and they where great. After this was all over I received a call back from a supervisor a few days ago asking me if everything was okay I told him that the 2 boxes that where supposed to come to my house that I only received one on the 16th and that had no gift for my niece and her husband. I told him that when I called about that another rep told me that I would have to pay again for something I already paid for. I asked her also if she was crazy and told her I already paid for 8 boxes and only got 7. I told him I spoke to supervisor again about that and he gave me another credit fir $17.00. The supervisor said he would pass this information to his Human resource dept in hopes this does not happen again. I won't order again.

TO ALL PEOPLE CONSIDERING PLACING A HOLIDAY ORDER WITH

FIGIS CATALOG

3200 S CENTRAL AVE MARSHFIELD WI 54449

Although I live in Florida, I thought I'd throw a little business to my home State this Holiday Season and order from one of the many FIGIS catalogs I keep getting in the mail. Because I am diligent to keep my credit score over 700, all these catalogs I get offer interest free payments begining Feb 14th, pre-approved, of
course. Usually, I don't charge things but with family out-of-State, I thought it would be convenient.

So, I went online and started placing individual orders because you get $10 off for each order over $25. My orders totalled about $300. There was no bigger discount for one large order, so I did them separate. And that's the way they checked my credit with each order, over and over, with all three credit reporting agencies,
without my social security number and without my permission! Over 6 hard inquires were made! If I had known this, I would have never ordered. I only allow inquires if I'm buying a car!

Today, I received 4 individual letters from FIGIS. One, telling me they will ship my order (to be delivered by Christmas), the Second, that they will ship my order (again to be delivered by Christmas at my request), a third, telling me my order was rejected because my credit report showed too many recent inquires, and a
four, stating the same thing.

So, I called them to cancel everything as I'm more upset about the credit inquires and the damage done to my credit rating than anything else. I asked them, why would you run a request with a reporting agency not only once when I gave you no permission, but over and over? I asked them to cancel all the orders, placed
just the other night, and not to be delivered until Christmas, and, to remove the numerous inquires placed just minutes apart from each other.
The answer?
Hang-up.
The answer after I called a second time and explained all this again?
No, we started processing the order and we won't cancel it. I asked to speak to a Supervisor.
hang-up.
The third time, when I got a Supervisor on the phone. The answer, after I threatened to call the BBB?
"O.K. we'll cancel the orders" (which we had to go through individually) and with them refusing to give me a confirmation number. So one can only hope.

But my main issue, how can you run numerous credit inquiries (several to the same agency within minutes of eachother), without permission or a social? And I want these inquiries taken off my report. Kathy, the Supervisor, said: "We don't need your social, just a name and address. And no, we will not remove the inquiries. So, there you go, Merry Christmas from FIGIS!

Tomorrow, I will call the BBB. In the mean-time I will use the Internet, the great equalizer to let you know,

DON'T EVER ORDER FROM A FIGIS CATALOG! [protected]

Like · · Reshare · 16 hours ago

Last month, I received a Figi's Catalog by mail. The catalog showed a variety of what appeared to be tasty selections. Anyways, I ordered the A Plus Selection for a total of $26.99 (not to mention the additional $14.98 that I paid for the cost of shipping); however, when it arrived and I opened it, I nearly soiled myself. The portions were so small and it tasted awful. I contacted Figi's to no avail. I was offered a discount on my next order, but I have no intention of purchasing their products ever again! I can compare it to receiving a bad haircut. They won't refund your money, but you can receive a discount on your next visit. Why would I want something again that already sucked the first time? Basically, you're SOL when you order from Figi's.

On December 17th I placed an order for 5 Christmas gifts to be sent from Figis. On December 23rd after not hearing from any family members, extolling the praises of good joy for the excellent Petits Fours we sent, I called Figis to make sure that my orders were in fact mailed. I was told by a customer service representative that she could find no record of my order. She checked under both of my phone numbers on file and under my email address but still could find nothing. Since I did not have the order book with me I told her I would call that evening to check again. She said it really wouldnt make any difference since there was nothing out there.

When I got home from work the enclosed letter from Figis was waiting for me. I called Figis again and spoke with customer service to find out why no one called me and was told that my account was in collection. When I ask how that could be we were disconnected. I then decided to skip customer service and called the HR office that put me in touch with a manager named John.

Needless to say my account was not in collection nor had it ever been. John did suggest that if I had a complaint I should write to Figis, hence my letter to you.

Figis sent the 6 free items to Redlands CA address and the two items (main order)
back to me. I was alerted when I received a bill for the postage of the two items back
to me in GA. I called and talked to a woman, who never did admit that the error was
on their part. She suggested that I refuse the package when it came and to have it
returned to Figis. Since it was food stuff she also said they could not use (accept
?) it. The items came to me on a Saturday via post office at 5:30 pm (my mail
service is late). The Figis person also said they could not guarantee that the order
would get to CA in time for Christmas. I mailed the items on to CA myself at a cost
of $20.63. They got there in time for Christmas. I was also told they could refund
my money. (I did nto get my hopes up about this.) I received a letter from Christ
Letterman, Customer Relations Specialist, saying they would NOT return my money.
Big surprise. But what I am upset about is NO APOLOGY. I will not be using this
company again and will advise my family in CA not to use it (they have in the past).

Hello
Yesterday I receieved a Figis Rum Cake, ti witch I did not ordered. I sent it back today via the US Post Office. I do not want any more Rum Cake sent to me. This is not the first time this as happen. But I want it ti be the last. I truely do not want anything sent to me unless I ordered it or it is gift for being a good customer in good standing with Publishers Clearing House. I Have been a customer sinse 2004, and have placed alot of ordered from you. Please take time to clear up this matter.

Sincerely
Mr Gary Van Dee
[protected]@twcny.rr.com