Financial Freedom Senior Funding
Reviews and Complaints

My mother has had a rm with ff since 2005. I got involved when they kept purchasing homeowner insurance. And said they paid the property taxes. So I started going through the paperwork and saw that they did pay some but not all. Asked to a payoff amount for the reimbursement. It had gotten to the point of forclosure. She applied to "save your home america" and it was approved. (even after being notified that the loan was approved) (to reimburse ff for property taxes and insurance that they claimed to have paid) the account was back in good standing.

I have her insurance company to send ff declaration of insurance (proof of coverage that we purchased) ff sends us a letter that they paid our insurance company and the funds was paid out of the "hhf" account (hardest hit fund)? I call to investigate and it is the excess money that "save your home america) paid to ff reimbursement. I call ff to tell them my insurance company was notify them of coverage... It was not a request for payment. I contact my insurance company and asked them if they recieved a check from ff in the amount that would cover the whole year, they said no payment had been received from ff. 4 weeks later I received another letter from ff that they paid my insurance company again different amount on my behalf from the"hhf"account. I spoke with someone again at ff. This person told me that I could ask for a refund and I would have to ask."syha"? but it would probaly not happen because the funds would expire if not used. So ff pocketed that money. That is fraud! and my insurance company has not received any payment from ff. That is fraud!

My mother had a reverse mortgage with Financial Freedom. She received $400+ a month and the interest was over $650 a month. She owed $52, 000 on her house when she signed up...Mom passed away in February 2017 and I just paid off the Financial Freedom loan for $215, 000! I received a letter indicating the loan was paid in full, but did not receive the "Membership Certificate" which I must have (her home is part of a co-op). The Membership Certificate is the collateral for the home. I have made several calls, sent emails, faxes, etc. to try to find out where the membership certificate is. There are no direct lines to anyone except "Customer Service" and they don't give you any help except to say your request will be dealt with in the order it was received. IF I CAN'T LOCATE THIS MEMBERSHIP CERTIFICATE, I HAVE TO GET A BOND WHICH WILL COST $5, 000! Financial Freedom is VERY difficult to work with. I had to get attorneys to help with the initial pay off and even they couldn't believe how difficult it was to get anything out of these people.

Do yourselves a favor...make certain NOT to do business with these thieves!

This company is as shady and tricky as they can possibly get. They really push the line of a legal grey area to keep your money. I got my roof replaced in June. It is now October and they will not endorse my insurance check that I got from my insurance company! I have filled out all kinds of forms, notarized, set up inspections and nobody calls or shows up. It is sad that this company is run this way and if I was the owner or an employee I would be ashamed to work for a place that takes advantage of the elderly with a process that is impossible.

My parents took out a reverse mortgage in 2006 - we now have to put them in assisted living and are trying to short sale the house - unfortunately, financial freedom has tacked on a exhorbant amount of fees and interest over the past 12 years and my parents are so upside down on this mortgage they could never pay it off (Which by the way, financial freedom was about to demand repayment of the entire amount from a 76-year old and his 88-year old wife who are both in poor health).

An "administrator" was assigned to the short sale but you cannot call that person because they don't have phones and the only way to contact them is by email and when they decide to check that, then you have communication. I have been dealing with the run around from the "call center" in houston trying to get them to move their collective [censor] and get an appraiser (Who by the way was bought and paid for by financial freedom and who spent 10 minutes at my parents home and appraised the house using comparative listings). After 4 weeks, financial freedom made any offer based on their appraiser's crappy report. They don't follow their own policies regarding short sale procedures and are evasive

This is a scam company preying on the elderly - do not get a reverse mortgage with this company, or any other reverse mortgage company for that matter. Your parents will suffer extreme mental anguish.

My parents decided to do a reverse mortgage with Financial Freedom. My dad passed and then 8 months later my mother passed. My sister and I cleaned out the house and turned in the paperwork in October to Financial Freedom, they will not take the house. They said we didn't have the authority to turn the house over to them. We are the beneficiaries of the estate and this is what our parents agreed to. We are now hundreds of dollars in debt with lawyers. Our parents were told we would have 90 days after the last one left the house to turn it over to Financial Freedom. It's been a year and they are still making us jump through hoops. If you or your parents are thinking about going through this company... Think again!

My Mother, Ann Wiesemann passed away in January of 2011. She had taken out a reverse mortgage on our home which I was not aware of. As her daughter, they are holding me responsible and I am financially struggling myself. I had to file for bankruptcy just to stay here and keep a roof over my head. It is a small run-down house in Gary, Indiana and not worth anything to be quite honest, maybe $ 8000 at the most. It will be put up for sherriff's sale again, so I will have have to file again. They harass me and made my life a total living hell! I did not sign anything, so why I am I being punished? I am just trying to keep my head above water. She never received any large sums of money from these people so I just do not understand how they can do this to me. The "loan number" is 7054562.
Lisa Wiesemann

The elderly brother of my wife, received this incredible offer in the mail that Financial Freedom Reverse Mortgage would pay him cash upfront, for his house and he would never have to repay the loan. Obviously he did not understand that he was supposed to make monthly payments back to the mortgage company. When the statements started coming, the payment was over $500/mo, and he only had social security for income. Now, 5 years later, we find out that the mortgage company says that he owes over $115, 000 on a property value of $80, 000. Now they are send letters that say they are going to foreclose on the house, and he will have no place to go. Five years ago, he had a home paid for, and now nothing. This is clearly abuse to the elderly.

My husband had taken out a reverse mortgage (R. M.) through financil freedom. He died while i was seven months shy of the required age of 62. Once they found out he was dead, they sent notices to 'the estate of' wanting to know how this loan was going to be repaid. I hired an attorney who knew nothing of these loans, and wasted about 8 months of my time. Once i was the required age, i had hired an attorney i thought was going to help me get my own r. M. Under my name since the one my husband had was now null and void. There was a lot of worry and fretting since the company financil freedom makes themselves scarce, but finally they sent me the paper work to file for my own reverse mortgage. I waited, waited, waited for some kind of acknowledgement that they had granted it. After a long wait i called the attorney and she advised me not to pay the property taxes as it seemed financil freedom was now trying to back out of the reverse mortgage. An interesting thing was that when my husband died, there was a credit line of just over $1200. When i asked about that, financial freedom quickly used it to pay the taxes due, which were just about the same amount of money.
(In the meantime, financial freedom had started sending the monthly statements again, addressed to my dead husband, when by the earlier questioning of paying the loan stated 'the estate of'. I guess they resurrected him for their own strange reasons, but now the credit line showed just over $4000! How did a dead man get more credit line money?!)
It has been a few months since i sent in the paper work required for the mortgage. A week ago, the mail carrier rang my bell with letters for me to sign for. She had a bundle of 14 total, 7 of which needed signing. They were all the same notice. They were addressed to: (1) estate of ***** ***** (2) tenent (3) personal rep of the estate (4) heirs and devisees of ***** ****** (5) occupant (6) spouse of ***** ***** and (My deceased husband! There was a regular mailing of seven of these, along with seven of the certified mail i had to sign for. Along with that, there have been two attached to my door.
All these mailings have come from a third party financial freedom seems to have 'sold' the contract they had with my deceased husband.
There was never an explaination of why they were refusing to honor the papers i signed, nor a warning they were going to do this. The notices, by the way, let me know that on june of this year there will be an auction of my home to the highest bidder. . . I would suggest anyone looking for a r. M. Pass up financial freedom. They seem to have an underhanded way of doing business, and i think i can promise they will cause you or your heirs unlimited grief. I am trying to see if this was even done in a legal manner. Avoid financil freedom, they are not honest in their dealings with people. What makes it hard for me is that i live on $396 a month social security. It is going to take up to two years to get an apartment through low income housing.
Oh and in case anyone wonders who this third party that is holding the 'auction' is, they are regional trustee services corporation, 616 1st avenue, suite 500, seattle, wa, 98104. So if you get many, many mailings all at once and this address is on the front, (Rtsc) kiss your home and hopes goodbye. They are seemingly in cahoots with financial freedom. Jean