CB Banks First Gulf Bank [FGB] charging of financial charges

First Gulf Bank [FGB] review: charging of financial charges 24

Roy K C of AE

Jan 14, 2014 8:07 am EST

Resolved

Featured review

I have applied a personal loan for 20, 000 AED and on Dec.05, 2013 the FGB had credited 19, 500 AED to my bank account. But form their (bank) side didn't send any mail or letter showing the A/C no., installment amount or due due date on each month, so I have contacted the customer service center on 28th Dec. asked the payment details of my credit card and also the loan installment, but they told me not showing any thing about this loan. But on 12th Jan.2014 morning around 9:50, one madam called me from FGB and was asking why you delayed 2 installments? Your installments started from Dec.08, 2013 and you have missed Dec.& Jan.payments. i have replied her I didn't receive any information regarding the installments, then she given me the loan A/C no. and asked me to pay 100 AED additional as finance charges for each month. So for avoiding any kind of problems I have paid my first two installments along with the financial charges. This is clearly the mistake of bank side, so i have asked them to return my 200 AED which I paid extra. The customer service executive told me you can take any action it is not our mistake, then who's mistake? he was telling that you should contact our bank to get the details, when I contacted they told there is no any details, he was telling that sent mail on 1st week of Dec. I asked him to forward the same he was got mum. So requesting you to take action on them and take action for the refund of 200 AED. Thanking you

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

24 comments

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VijayNagarrajan

1 comments

VijayNagarrajan of AE

Oct 26, 2014 10:20 am EDT

same problem I am also faced, How we solve this?

muralishu

1 comments

muralishu of AE

Aug 14, 2018 10:51 am EDT

Dear sir,

This is inform to you my credit card will be expired on 08/18 i want new credit card. And also my old registration mobile number was last. want to update my new number

Please contact my new number - [protected]

my registered mail id : muralidevadoss@yahoo.com

alexix

1 comments

alexix of AE

Aug 20, 2018 6:22 am EDT

Verified customer

i cancelled my job in UAE and i am in my home country so I want to know if my account is still valid

gladys amor

1 comments

gladys amor of US

Aug 20, 2018 2:08 pm EDT

I took i loan and one year later i settled it with other bank the agents onformend me that if the loans is settled in cash it will be 1 % interest only but if its settled in other bank it will be differentbstory.
Ive been mislead bybthe bank agents and i am not receiving proper answers from there customer care personnel

Georgio Laz

1 comments

Georgio Laz of US

Aug 20, 2018 2:59 pm EDT

I am trying to get a settlement amount for my credit card. I have been a loyal long term customer . I am not willing to pay 39 months future interest on a loan against the credit card, this is unacceptable and not fair practice. I would like someone reasonable to phone me back preferably someone senior as your customer service is unhelpful.

Shwettu

1 comments

Shwettu of AE

Aug 20, 2018 4:10 pm EDT

Verified customer

Hye my name is shwetali shinde my card nos is [protected] .my card is blocked and can't receive my payment .please it's a humble request if you all can help me on this

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Naga vattikuti

1 comments

Naga vattikuti of US

Aug 20, 2018 4:56 pm EDT

Verified customer

I was using fgb credit card. Now am going to close tge card. I was paid all the amount which is there in statement and called them to close my card. But still they didn't close my card and again they charging me extra amount without my concent. They didn't give proper explanation also. Without using the card also how can i have to pay the money.

Neldz Ni

1 complaint

1 comments

Neldz Ni of US

Aug 20, 2018 9:00 pm EDT

Whatever you do never bank with FGB or NBAD. On june 15 i gave the check to them to close my credit credit cards up to now my credit cards are open. 2months. This is katchara bank, incompetent staff. Please solve this FGB AL TOUBA AND NBAD!

babarro

1 comments

babarro of US

Aug 21, 2018 1:22 am EDT

hi im babar ali nubile number ([protected]) i hve got a credit card from FGB first i have been told this is free for life but now when i checks there is membership fee until now i didn't activate my card at all i already make complain tio wave the fee but still they are calling me and said we will get back to you

Mohamad89

1 comments

Mohamad89 of US

Sep 09, 2018 6:45 pm EDT

I recommend that no one deals with this bank, truly disappointing service and lengthy producers. To sum up, just try to give them a call and you will see yourself. It takes around 20 mintues to have the call answered and the line is not free! yes yo will end up paying around 20 dhs for a call! way to go!

worse bank ever!

jay0526

1 comments

jay0526 of AE

Sep 09, 2018 11:16 pm EDT

September 4, 2018 8:30am

Dear FAB Senior Management I would like to inform you to train your Employees well in dealing with clients. Mr. Jason from the collections dept. was so arrogant w/ the follow up of Due payment. Instead of being polite, he was so rude and even threatening me. Is this how FGB deal with their customers?

Srinivasan Ananthachari

1 comments

Srinivasan Ananthachari of US

Oct 15, 2018 1:07 pm EDT

i request customer service by phone for renewal of my car insurance on 27-07-2017. They told with in 2 days personal will contact me. Till now nobody contact me. during this period two times i contact customer service and same reply that i will get call.

REFERENCE LEAD ID 1-[protected]

Rami Boussarsar

1 comments

Rami Boussarsar of US

Oct 15, 2018 6:27 pm EDT

Fab bank it's give you stickiness and stress it's horrible till you can't imagine the worst Costumer services ever . So long time to get the paper you want and you pay for every single paper you want . And if you have credit card fgb will f**** hard to get from you every single tils you have . I hate it so much

RobinLuke3011

1 comments

RobinLuke3011 of US

Oct 16, 2018 5:55 am EDT

Since i am taking a loan from NBAD. FGB card is buying out by NBAD. Settlement was done by NBAD. But the canecellation storty continuing for last 15 days. Credit card ; [protected]. My Entire fund is blocked because this cancellation is pending. Please do the needful...

0971 (0)[protected]

Abhilash Appunjan

1 comments

Abhilash Appunjan of US

Oct 22, 2018 11:21 pm EDT

Hi I am Abhilash Appunjan I have applied for credit sheild due to job loss but no response from Fgb. Customer service replied no entry in system.

[protected]

Rabeen Mohamed

1 comments

Rabeen Mohamed of US

Oct 23, 2018 1:02 am EDT

My name is Mohammed Ibrahm Rabeen, I didn't ask any insurance but costomer service send some messages and they charge every month 142aed I ask them to cancel. They are not accept . they told me they send email but my email address is wrong. I want cancel this insurance please help

Mark Edison Pascual

1 comments

Mark Edison Pascual of AE

Oct 31, 2018 8:54 am EDT

Dear Customer Service,
Kindly block my card as soon as possible as it was lost today. And provide the replacement. Kindly let me know by sending your reply to my email

Ani25521

2 comments

Ani25521 of US

Oct 31, 2018 10:51 pm EDT

Verified customer

Complaint review 856618... somebody has published my mobile in your website with out my concent please remove immediately my otherwise I am gonna sue this website as well as that person

I want a immediate action as such a nonsense happening who the hell put my number

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Andy Catindig

1 comments

Andy Catindig of US

Nov 11, 2018 2:14 pm EST

My fgb credit card expired on Oct.30, 2018. Its been a week but I have not received notifications from FGB or assigned courier where to collect my new card. Last time the bank's courier sent me SMS that my new card is ready for collection and to which I did on the specified location.

rajura

1 comments

rajura of US

Nov 12, 2018 5:27 am EST

Verified customer

Please close this policy note not possible to pay .
Rajendra Shinde
[protected]- card number

Amol Baviskar

1 comments

Amol Baviskar of US

Nov 12, 2018 5:47 am EST

I make payments on 2-2-2017 to expert binary option & i realise its scam site can you Stop this payment I need some help to know how can I refund this payments
Can you refer somebody to helping me

Regards
Amol Baviskar
+[protected]

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Hessalmarri

1 comments

Hessalmarri of US

Nov 12, 2018 8:22 am EST

It's been more than 3 weeks since I submitted my request! Got approval on 1/2/2017! No funds transferred yet because the person who entered my data miss-spelled my last name! The same mistake happenned twice! No clear explanation from the bank!
Contact me urgently!

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sidheeque c

1 comments

sidheeque c of AE

Nov 12, 2018 1:42 pm EST

Verified customer

Good Day Team...
I have one request from last saturday for reducing my credit card limit..but still there is no update..
VISA CARD: [protected]
Name: Sidheeque c

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Syed123meer

1 comments

Syed123meer of US

Nov 12, 2018 2:52 pm EST

Verified customer

Am not interested in insurance policy. Your collegue has confirmed its free. Now i dont know why u debit from my account.

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First Gulf Bank [FGB] emails

atyourservice@fgb.ae

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First Gulf Bank [FGB] address

Khalifa Street, FAB One tower, 14 Floor, Abu Dhabi, United Arab Emirates

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