Menu
For Business Write a review File a complaint
Enjaz Bank Customer Service Phone, Email, Contacts

Enjaz Bank
Reviews and Complaints

enjaz.bankalbilad.com

Learn how the rating is calculated

1.1 66 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Enjaz Bank Complaints 66

ComplaintsBoard
M
4:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Enjaz Bank After more than 5 month payment not delivered to beneficiary

The payment has been reached in beneficiary account, but the bank authorities not ready to pay, the are saying that the remitter's bank should order to us to pay. When I go to branch many time to say like this, but the bank authorities not ready to listen any thing and saying we have send my money to beneficiary account already and we will not do anything.

Please take action soon.

Virendra sita ram

Confidential Information Hidden: This section contains confidential information visible to verified Enjaz Bank representatives only. If you are affiliated with Enjaz Bank, please claim your business to access these details.

Read full review of Enjaz Bank
View 0 more photos
Hide full review
ComplaintsBoard
V
3:45 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Enjaz Bank Remittance through enjaz app

Transferred 4500 sar into enjaz account in app. Troed transferring same to my indian account but everytime same error received from enjaz app 'service is not available now. Please try again later '. Have contacted customer service many times but no result. Everytime they ask to send screenshot to customercare email id. Urgently need money in indian account but this stupid app of stupid bank not resolving issue : (tried in branches also, there also they are not helping. Please help me to resolve this issue.

Thanks.

Vaibha jindal

Claimed loss: 4500 sar

Desired outcome: Return my money trapped in Enjaz app

Read full review of Enjaz Bank
View 0 more photos
Hide full review
ComplaintsBoard
N
5:30 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Enjaz Bank payment not received

The date was 24/08/2023

I was transferred Sar-1126.59 to A beneficiary that name is

BALADIN AMIN

SA97302000000000BD068494 .

But this money still holding somewhere.

Didn't transfer.

Please help me with this.

I am giving you my account statements.

It was my last transaction.

Please refund my money,otherwise transfer it to that beneficiary.

Read full review of Enjaz Bank
View 0 more photos
Hide full review

Is Enjaz Bank Legit?

Enjaz Bank earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Enjaz Bank to be a trustworthy company. Although there's a 3% resolution rate for customer complaints, which deserves attention, Enjaz Bank is known for their high standards and safety. If you're thinking about dealing with Enjaz Bank, it's wise to check how they handle complaints.

Enjaz.bankalbilad.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • While Enjaz Bank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 66 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Enjaz.bankalbilad.com is being iframed, Iframes can be used for legitimate, For example, iframes can be used to embed third-party content such as maps, videos, or advertisements, which can enhance the user experience.
  • Enjaz Bank protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Enjaz Bank has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
H
5:22 am EST

Enjaz Bank Online card

I have enjaz visa card i try to transfer money from my enjaz card to stc pay they showing me transaction not allowed what is this problem. Can you solve this as soon possible if i try to transfer money from another card can transfer but if i try from enjaz card i cant transfer they showing me transaction not allowed kindly please solve this problem

Desired outcome: Card problem

Read full review of Enjaz Bank
View 0 more photos
Hide full review
ComplaintsBoard
A
6:37 am EDT

Enjaz Bank Payment not received

On September 5, I transferred the money to my personal account in Pakistan, which is in Meezan bank. But the money has not been received yet, today is 12th September.

The reference is ; FT22248214562940

Read full review of Enjaz Bank
View 0 more photos
Hide full review
ComplaintsBoard
N
12:47 am EDT

Enjaz Bank Money transfer issues did not receive

I am Neil Carreon Villaflor, with iqama number [protected], I sent the money to a separate account for my family for Laika Kimura and Lea M. Madriaga on August 01, 2022 (see attached) and I had multiple calls for your office to assist with this problem, but until now nothing has happened please be

I am a long-time patron of your bank I hope you give good service to your customers.

Please I need immediate response and solutions. Thank you

Neil Villaflor

Read full review of Enjaz Bank and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
K
K
Kathlyn Onato
US
Sep 19, 2022 1:53 pm EDT

Same problem. Until now they didn't refund my money. Do i need to report in the police station. Or where can I report this?

ComplaintsBoard
I
9:42 am EDT

Enjaz Bank My transaction faid

Regard

Akbal Ahmad

Contect ,,, +[protected]

dear sir,,

I have sent money to State Bank of India on 29/06/2022

Till now the money has not been credited in my account and neither did I get the riyal here.

I am very upset for this money

I also asked Injaz Bank for refund

Till now talked to your Injaz Bank stap more than 50 times

But I am given 2 days 5 days time

But my problem is not solved

Sir what is my mistake in this

i am misskin man

please helf refund my money i will be thankful to you,

My request number

1-[protected]

Please help

Read full review of Enjaz Bank
Hide full review
ComplaintsBoard
M
3:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Enjaz Bank Im complaining about the Money that I sent to Philippines its been more than 24 hours now but still they have not receive the money yet..

Debit transfer international: Enjaz Easy

Country: Philippines

Receiver: RIZZA R FLORES

Sender: MAY

Bank Name: Metro Bank

Transfer No: FT22215436841603

Amount: 350 SAR

Fees: 14.00 SAR

Date: 2022/08/03 08:36

Read full review of Enjaz Bank
Hide full review
ComplaintsBoard
A
7:57 pm EDT

Enjaz Bank Unsuccessful transaction

Last june 19,2022 at 10:33 am i went to enjaz batha to send money, at first it was okay the money was deducted on my atm i received also message that it was already deducted but when my atm card went out it appears in the monitor of the machine and in the receipt that the transaction was unsuccessful, i went to the manager and he said it will take 10 mins and after tjat it takes 2hours waiting they didnt do anything, i called my bank and raised a claim for refund, and they said it will take 14 working days, the problem is i will go exit, i called the costumer service of enjaz and they said its from my bank. Is there any way to speed up the refund in my account and does the account closed once i left the kingdom?

Desired outcome: Please i need refund before i go exit

Read full review of Enjaz Bank and 1 comment
Hide full review
1 comment
Add a comment
R
R
Redira
2 Industrial, GB
Feb 09, 2024 8:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Angelito redira my ATM not received money machine

ComplaintsBoard
P
9:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Enjaz Bank Failure of money transfer through swift

I have Made Swift transfer 50 CAD through enjaz on-line on 27th May 2022 from Saudi Arabia to Canada, but not reached the beneficiary till now. My transaction reference Number given below.

FT [protected]

Please check and make the transfer complete

Read full review of Enjaz Bank and 3 comments
View 0 more photos
Hide full review
3 comments
Add a comment
K
K
Kathlyn Onato
US
Sep 19, 2022 1:56 pm EDT

Same problem.

P
P
Pradip majhi
Riydha, SA
Jul 08, 2022 10:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sir I send money Nepal but not coming money Nepal sir

View 0 more photos
P
P
Pradip majhi
Riydha, SA
Jul 08, 2022 10:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

good evening sir i send money sem problem sir

ComplaintsBoard
I
6:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Enjaz Bank Bad service

The team at Mushriff mall has been very unprofessional and unethical in their approach. They have no knowledge about the work and services they are providing to people with their services. They charges are high and they don’t provide proper feedback. I have been waiting patiently in the entire 2months for my for money back and for which the didn’t provide me a receipt copy and the managers deny me on checking their records. This is unacceptable from organization who is just their to eat people hard earn money and make difficult times more harder to get around with information.

Desired outcome: I need my money back to my account for which I have paid for no reason.

Read full review of Enjaz Bank
Hide full review
ComplaintsBoard
M
5:25 am EDT

Enjaz Bank payment cant done

i was able to pay my credits in tabby but it shows always payment failed.

Desired outcome: please fixed it. im over due now

Read full review of Enjaz Bank
Hide full review
ComplaintsBoard
S
3:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Enjaz Bank Updation of iqama

The staff is asking for money for the updation for filling up the form and they are not caring at all.location is Alula in madina

Read full review of Enjaz Bank
Hide full review
ComplaintsBoard
K
4:02 am EDT

Enjaz Bank Refund mouny

Please account is worng refund my money

Read full review of Enjaz Bank
View 0 more photos
Hide full review
ComplaintsBoard
T
3:53 am EDT

Enjaz Bank money transfer canceled

Dear,

I Transfer money to Pakistan my Pakistan Allied bank account from Albilad Bank App, the Pakistan allied account not correctly submitted, i cannot received money in Pakistan, I went to Albilad bank, but bilad customer service said to contact Enjaz service center. i request please cancel this transaction and return amount in Albilad account, thanks JazzakAllah khair

Name. Tajmmal Hussain Ali Muhammad

mobiles, [protected]

Iqama, [protected].

Desired outcome: please cancel this transaction and return amount in Albilad account

Read full review of Enjaz Bank
View 0 more photos
Hide full review
ComplaintsBoard
A
4:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Enjaz Bank Money Refund due to failed in transfering

On 1st of May I have transferred money to India through Enjaj mobile app on my by Non Resident bank account, on not receiving money till 7th I went to nearest branch of Enjaj in Riyadh, they informed me that your not transferred due issue related with their partner bank in India. On their suggestion they asked me request for refund the amount, but they at that time they didn't inform me how long it will take, after made the request they told me it will take 10 working day. Since from since from 17th I have been calling Enjaj every single day to chase my money refund, they just pushing the ball here and there. Since today on 25th they need another 2 working days to release the money.

The service of Enjaj is not transparent and some of the customer care agents do not respond well on the issue. I have failed to understand them that how its important to send the money to my family back in India.

In this current digital banking, why a customer have to wait for money transfer or if the bank failed why he need to wait for long to get the refund, is complete unacceptable.

Being new in Riyadh, Saudi Arabia, I am helpless and frustrated with banking services.

Desired outcome: I demand for immediate refund with the loss I have incurred in trusting Enjaj money transfer.

Read full review of Enjaz Bank
Hide full review
ComplaintsBoard
M
1:39 pm EDT

Enjaz Bank Money not transfer... Will pay money.. My account no transfer

Sir I had invested money from 15 deen bank. in my personal account and that money has not reached me yet. I had deposited money from my uncle's companion boy's account with the ID in his account and that money has not reached my account. 15:00 It's been 15 days please

Read full review of Enjaz Bank
View 0 more photos
Hide full review
ComplaintsBoard
A
12:49 pm EDT

Enjaz Bank Enjaz transfer

FT22139526781128

I sent the money yesterday through enjaz ATM. The recepient today checked through bank and bank said no transaction is done. My iqama number is [protected] and mobile is [protected]. Please try to resolve because I am embarrassed Infront of the recepient.

Sender cif [protected]

Read full review of Enjaz Bank
Hide full review
ComplaintsBoard
B
7:01 am EDT

Enjaz Bank Online transfer made not yet credit to my hbl account

Dear Sir,

I have made a transfer through Enjaz mobile app ref. FT22137602234691 at 11:13 AM today 17 May, 2022 but it is not yet transferred to the account.

Please do the needful

Read full review of Enjaz Bank
View 0 more photos
Hide full review
ComplaintsBoard
S
7:12 pm EDT

Enjaz Bank Suspended remittance

How can I get back my fund that wasnct claimed. I sent remittance to philippine account, amounting 306 riyals. Last april 28, 2022. 12:28 am thru enjaz app. With the tracking number ft22118004524090. I notice it was saying suspended transaction. Please help me back my funds. I need it to buy medicine. Thank you.

Desired outcome: Please refund my remittance. Thank you.

Read full review of Enjaz Bank
View 0 more photos
Update by sarah sheen canto
May 03, 2022 8:08 pm EDT

Please let me know why my remittance is suspended? And how long my money will be back to me? It was sent april 28, 2022 12:28am thru enjaz app. With the transaction number FT22118004524090 . My cif number is [protected]. Please notify me immidietly. I am sarah sheen canto. Thank you.

Hide full review

Enjaz Bank Reviews 0

Looks like Enjaz Bank has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Enjaz Bank, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Enjaz Bank complaint handling

Enjaz Bank reviews first appeared on Complaints Board on May 16, 2011. The latest review After more than 5 month payment not delivered to beneficiary was posted on Mar 10, 2024. The latest complaint very weak behaviour of the staffs was resolved on Jul 11, 2014. Enjaz Bank has an average consumer rating of 1 stars from 66 reviews. Enjaz Bank has resolved 2 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Enjaz Bank Contacts

  2. Enjaz Bank phone numbers
    +966 920 01​1 541
    +966 920 01​1 541
    Click up if you have successfully reached Enjaz Bank by calling +966 920 01​1 541 phone number 36 36 users reported that they have successfully reached Enjaz Bank by calling +966 920 01​1 541 phone number Click down if you have unsuccessfully reached Enjaz Bank by calling +966 920 01​1 541 phone number 18 18 users reported that they have UNsuccessfully reached Enjaz Bank by calling +966 920 01​1 541 phone number
  3. Enjaz Bank emails
  4. Enjaz Bank address
    P.O.Box 140, Riyadh, 11411, Saudi Arabia
  5. Enjaz Bank social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 23, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.