Bank Mobile Vibe
Reviews and Complaints

I have been a bank mobile customer for about a year and a half. Recently I disputed a transaction with them for someone else linking my debit card to their personal CashApp account, they ultimately denied my claim and refuse to help me with disputing the issue with CashApp. They since have cancelled my card over this and charged me $10 for a replacement card and gave me a virtual card to use which is fine except for the fact that Bank Mobile is blocking any transaction I am attempting to make. I have been hung up on by their representatives multiple times and have been lied to and told just whatever to attempt to end the phone call. They have been no help at all to me. I have spent well over 100 hours on the phone with these people.

OK my school says my money to BankMobile so I was able to use my account one time then it was locked for supposedly unusual activity which there was no transactions made so I don’t know where they got the information from. Then it was reinstated and not even two minutes later, it was relocked again for unusual activity. They said once again, there was no transactions made. This is my money and I’m fed up. It has been going on for seven days now and I need

My account was compromised 8/21/23, I called bank mobile and informed them they told me to wait until the transaction clears and it should be reversed..come to find out it wasn't and my account was overdrawn $11,000 I allowed them 90 days to "investigate" here it is at the 90 day mark and my account is still locked and they can't give me no date or anything when my account will be unlocked, they told me 5 business days but can't tell me 5 business days from when, now they are saying that it can be 5 business days or significantly longer like come on you have over $1,000 of mines as refuse to give me my money...like this has to be against the law or something.

Used bankmobile as a school funds bank first. First week of November 2023 I called explaining that I wanted to dispute charges on a company I haven’t used in 5 months. They informed me that I has to call back assured the funds had came out in 5 business days. Two weeks later I am out of state and go to use my card to pay for gas and am informed my card declined. Knowing I had more than enough I called bank mobile at which time they informed me that my card had been cancelled. I called bankmobile support And they asked me did I want a new card even though I never asked for my card to be cancelled and if you were going to cancel it on your own why wouldn’t u send me a new one. Needless to say I’m not stranded with no money food or gas and living in the street thanks to bankmobile. I’ve lost my job and everything because I can’t get back and they changed my password so I can’t get in my account

I wasn’t able to pay my bills on time due to the money processing so slow I asked if I could stop the bill pay so I can try another payment method and was to I could and it would also be back on my card the following day around 3pm. Never happened I called back multiple times and was not helped and told different things. This is a bad refund company poor communication and no understanding to the customers needs. Wouldn’t recommend to anyone!

Tried to call customer care but no one Ever answer idk what they be doing but it can’t possibly be that busy from 8am-11pm Monday-Saturday i don’t get it…all I need is my account unsuspended and a new password like how hard could that be to just pick up the darn phone people come on now. And bankmobile vibe y’all need to have real people working for y’all not automated machines repeatedly telling me to do something I can’t if my account suspended like somebody anybody answer the darn phone.

After being on hold for nearly an hour between sept 17-18 to get the funds from student aide. I have been unable to transfer the money to a US bank. I was told a intermidary bank was needed. US banks do not use interediary banks. After multiple attempts I am locked out of my account and on hold AGAIN. At the writiing for over 30min.

The customer service is extremely poor. Do not have anything into this bank if you wish to have access to the money.

Have your student aide directly into an outside account at another bank.

I have gone to the website to select the refund account and have not been successful. I ahve not been succesfful at have automatic payments withgrawn. At this poiint it is much like having the student aide refund held hostage. The entire process has been frustrating and terrible

My card has been locked and I have tried for three days to get through to customer service to get my card taken care of and no one have ever come to the phone. I have sat on the phone for over an hour every time I call and still no one has come to the phone. This is unacceptable and I need it fixed because I will be getting my refund and I need to be able to use my card.

On 9/12/2023, I received an email that my account was frozen and I could no longer receive access to my account due to a security issue. When I tried to call, I was on hold for 50 minutes and they told me they had no information as to why my account was frozen just that their security team would be in contact with me in five business days. I said transfer me to your "security" team and they said they did not even have the number its so secret! What?!

I am supposed to be receiving my school refund and now my account is frozen conveniently! I then spoke to a supervisor who also told me the same thing the previous guy said, mind you its already shady as you know the people you are talking to are in India or a foreign county. Livid with this process, the school I attend needs to find another method of disbursement as now, I do not know when my security freeze will be released.

I called the phone line. I finally got someone. I told him about two charges charged on my card I didn't authorize. I gave him all my information. He wouldn't say if those charges would go off my account. He was worried more about getting a new card. He told me to give it five days and check my balance. I got a another message saying my inquiry was closed. Iv messaged them four time no response. When you try to call it just keep repeating the same line. It took me two hours to get this man on the line. He wasn't much help.

I have been a bankmobile customer for over 10 years without a problem. I have money in my account meant to go towards first months rent in a new apartment. I couldn’t access it or get anyone on the phone when I first ran into the issue. Today I finally got somebody on the phone and explained the problem to which she told me it was solved. Now my card is being declined by every service it’s linked to as if it is locked. My apartment is on the line and it’s Bankmobile’s fault.

I was told my account is flagged for identity theft although I’ve never used this account set up by my school. They restricted my access, even though when I call in I authenticate my credentials. I’ve been calling every other day since July 28 to regain access to my account and to receive my refund. It’s now August 28th, still no response from their investigation team, I’m now in Fall semester and due another refund September 8th. All they tell me is that someone will reach out to me. I’ve informed my school and they said it’s nothing they can do because bankmobile handles the refund. This is an absolute nightmare I have bills, need school supplies etc! I want action! I don’t even know how my account was flagged for identity theft, and don’t even have a card they said they mailed to me,

They froze my account saying it was fraud on the account and now doing an investigation. So now my school can’t send my refund because of their fake investigation they got going on. I called and they transferred me 6 times to the 2 different departments saying the samething. Now my school just holding my disbursement because of BankMobile and their investigation. Terrible bank

On August 11th received an email that Bank Mobile suspended access to my account due to “suspicious activity” and I cannot get any assistance. I have emailed. Called numerous times and was told I would have to wait up to 60 days. In the meantime my paycheck which is direct deposit is denied and any electronic bill payments. I have never been subjected to such foolery and you are at their mercy over your money. I have verified all of my info on the account and I am still locked out. Customer service will not provide any contact information on how to contact this alleged security team and when I reached out on social media they blocked me from messenger.

On July 24 I received three emails in a row from this bank telling me my account had been restricted with no explanation as to why other than that the "security team is investigating suspicious activity on your account". It is now August 1. I have called up there twice. Both times I have been told sorry but the security team will give you an update in five business days.

This bank will give me zero information about why the account is restricted, what the suspicious activity was, when I can expect a resolution, or anything of the sort. I did try to transfer my paycheck to this bank and entered the account number wrong, so thank God the transfer didn't go through, or I would have lost access to my paycheck and been unable to pay bills! I have also explained that my ex-husband used to do a lot of fraudulent financial things and I am worried that this may have something to do with him...still no information. My refund from my school is due to post in a couple of weeks. I am worried I won't have access to it. The customer service is horrible and they should be required to give some kind of explanation for why this is happening. I would not recommend this bank to anyone.

If I could leave 0 stars I would! BankMobile froze my account for no reason and I have been locked out of my account with no access to my refund! They told me to contact my school..I contacted my school and they told me to ask Bank Mobile to simply close the account completely so they can issue my refund and BankMoblie have yet to follow up! They even has the audacity to tell me it would take 15 business days or more to get finish the fake investigation! DO NOT USE THIS BANK THEY ARE HORRIBLE!