First National Bank [FNB] South Africa
Reviews and Complaints

My name is Glen Anthony Macdonald ID Number [protected].
I have been trying since the 20th March to access my online banking profile which was closed due to fraudulent activities on my credit card.
I am told that I need to go into an FNB branch to reactivate the profile however I am on a three month contract, working in a remote area (Olara Orok) in Kenya so this is not physically possible.
I have supplied contact details ([protected]@gmail.com or [protected]@mhalimzuri.virgin.com) or +[protected] or +[protected] but these not helped in resolving the situation. The only proactive action I have received has been from the credit card fraud division but they advise me that they are unable to reinstate my online bank profile.
Obviously, being in a remote area and having fraudulent activities on my card, I need to check my bank accounts on a regular basis to ensure no fraud occurs.
Please can you ensure that my online banking profile is activated .

Yours Sincerely,
Glen Anthony Macdonald

I've send a mail to if FNB has something similar that Forex on the 15th of March 2017. I also ask if we could have two cards to minimize our risks to loose the cards and are stranded without money in Europe. I requested this card to tried to limit my usage of my credit card.

I received a mail requesting documentation from me, which I send immediately.

I received on the same day a confirmation mail back from FX Travel confirming that they received my e-mail and it has been read. They promised in the mail that one of the team members will be in touch with me to confirm and finalize the transaction.

The following reference number was given to me in the same mail above: R017CQ2ZT0.

Ever since I keep on calling back and have to send up to 40 minutes waiting on the line just to get another promise. According to all the people I spoke to a lady with the name of Lushia (Lisa) hope the spelling is correct, is busy with my transaction.

I've make several calls this week and the 60 day period waiting period was a week ago. With every call I was promised that somebody will phone me back.

Till today NOBODY from FX Travel phoned me back to discuss this transaction and I am busy looking money due to the poor Rand and the Euro value increase by the day.

Good Day Our Valued Client

We confirm that your e-mail has been received and read. One of our team members will be in touch with you to confirm and finalise the transaction. .

Transaction reference number: R017CQ2ZT0

Thanks and Regards

FX Travel Team |Travel Desk| Foreign Exchange| Tel: [protected]
FNB Place, 30 Diagonal Street, Johannesburg 2000|
E-mail: [protected]@fnb.co.za | Web: www.fnb.co.za | Mobile: www.fnb.mobi

Find us on all major social media platforms.

FNB and RMB are divisions of FirstRand Bank Limited. Authorised Financial Services and Credit Providers (NCRCP20).

From: Ilna Kovacs [mailto:Ilna.[protected]@spar.co.za]
Sent: 15 March 2017 09:33 AM
To: FX Travel
Cc: '[protected]@gmail.com'
Subject: RE: FOREX

Good Morning

Attached the proof as requested.

I would like to split the Euro between my husband and myself. My funds will be available on Saturday. Please we need to split R40 000, 00 between the two of us.

Is there no way that FNB could provide us with Travelex, or something similar? I don’t want to have to much cash with us and trying to avoid to use my credit card as much as possible?

Could you also assist me perhaps or guide me to the correct people to upgrade my credit card? Nedbank make me an offer to upgrade to platinum and I rather making use of FNB as I am banking for years with you. I would like to make our trip as conformable as possible.

I am going 10h00 in a meeting until 15h00 this afternoon, and will therefore not be available, you more than welcome to communicate with my husband as well.

Please advise.

Kind Regards

Ilna Kovacs
[protected]
[protected]

Kalman Kovacs
[protected]

From: FX Travel [mailto:[protected]@fnb.co.za]
Sent: Wednesday, March 15, 2017 8:40 AM
To: Ilna Kovacs
Subject: FOREX

Good day Ilna

Thank you for your email.
Please forward copies of flight ticket and passport so that we can assist with the rate.

Thanks and Regards

FX Travel Team |Travel Desk| Foreign Exchange| Tel: [protected]
FNB Place, 30 Diagonal Street, Johannesburg 2000|
E-mail: [protected]@fnb.co.za | Web: www.fnb.co.za | Mobile: www.fnb.mobi

Find us on all major social media platforms.

FNB and RMB are divisions of FirstRand Bank Limited. Authorised Financial Services and Credit Providers (NCRCP20).

From: Forex1
Sent: 15 March 2017 07:50 AM
To: FX Travel
Subject: FW:

From: Ilna Kovacs [mailto:Ilna.[protected]@spar.co.za]
Sent: 15 March 2017 07:43 AM
To: Forex1
Cc: '[protected]@gmail.com'
Subject:

Good Morning

Could somebody please contact me regarding exchanging our rand to another currency? At which branch in Centurion will I be able to do the exchange, or will I be able to get a card with the currency on to use in Europe?

Kind Regards

Ilna Kovacs
Salary Controller - North Rand
THE SPAR GROUP LTD|SOUTH AFRICA
Tel: [protected] | Fax: [protected] | ilna.[protected]@spar.co.za
[protected]
12 Spanner Road, Clayville, Olifantsfontein, 1665 | P.O. Box 528, Olifantsfontein, 1665

________________________________________

DISCLAIMER:
Please note: This email and its content are subject to the disclaimer as displayed at the following link http://www.spar.co.za/Disclaimer.aspx. Should you not have Web access, send an email to [protected]@spar.co.za and a copy will be sent to you.
To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser:
https://www.fnb.co.za/about-fnb/legal-matters/email-disclaimer.html

If you are unable to access the Disclaimer, send a blank e-mail to [protected]@fnb.co.za and we will send you a copy of the Disclaimer.

________________________________________

DISCLAIMER:
Please note: This email and its content are subject to the disclaimer as displayed at the following link http://www.spar.co.za/Disclaimer.aspx. Should you not have Web access, send an email to [protected]@spar.co.za and a copy will be sent to you.
To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser:
https://www.fnb.co.za/about-fnb/legal-matters/email-disclaimer.html

I really hope that somebody will come back to me as soon as possible, both my numbers are on one of the above mails send to FX Travel.

I'm from the Philippines. He said he was Mr steven marcus to help him to claim the money of Mr. sison..he send me his picture.I didn't know him.Why he knew my and email add.he says that he was branch manager in Slayton Minnesota branch.He wants to claim me the money of late Mr sison that I didn't know him.He wants to help him coz he was ty the branch manager he was the one who will approve my claim. tha's impossible coz it's very strict in documents to be presented and why me. Please be informed that he send me email and pictures.Im not interested of the money that I didn't know .Its obvious that's it's fake or scam. notify the Philippines to be aware. mga kababayan please b ware of this scam. first I was agree because he wanted to help his family when i make a research I was shock this is not a true. this person can't identify where he came from. if sending this message to let them everybody to aware this person. and take note he give you and information that make you believe.

I'm from the Philippines.He said he was Mr Blake to help him to claim the money of Mr.reyes.he send me his picture.I didn't know him.Why he knew my CP number and email add.he says that he was branch manager in Slayton Minnesota branch.He wants to claim me the money of late Mr Reyes that I didn't know him.He wants to help him coz he was ty the branch manager he was the one who will approve my claim.thats impossible coz it's very strict in documents to be presented and why me. Please be informed that he send me email and pictures.Im not interested of the money that I didn't know.Its obvious that's it's fake or scam.notify the Philippines to be aware.

So I have been complaining about fnb connect for the past 2 weeks hoping to get a response from someone who knows what they are doing but it has been hectic. Finally some lady called me today and told me that for the inconvenience of debiting my account with 399.00 they will compensate me with 100mb and 100mb (Am still shocked). Later in the day someone else called me and told me that even if I cancelled my unlimited contract with fnb on the 30th, it will take 30days for successful cancellation which means I will still be receiving my allocation of 44530 minutes and 100mb. She apologised and said "there is nothing she can do at the moment". I request to fnb again can someone who knows what they are doing please contact me and explain to me how you operate!

Dear Comrade,

I do not know you in person and I knew nothing about you until I started looking for a relative of late Mr. David Reyes. It was my quest to get someone that will help me get this fund for the benefit of both of us that brought me in contact with you. Put aside your little apprehension and do this with me, it is safe. I have made it clear that I will personally come to the Philippines for my own share of this fund any weekend following the day you receive the money. If there are questions you wish to ask me including how I got your number and why I chose you, then I will be free to answer them to your satisfaction when I come over.

This is an opportunity that we should not allow to slip through our hands. I want to reassure you that our success is certain and that the claim is also risk free for us. I am here to influence things in our favor as the the verification and approval of the claim you will make will be done by me as the operations manager. You will only have to follow my directives to avoid mistakes in the process of making the claim. Within 7 working days from today, the money will be in your bank account and I will come to your country for my own share of the money. The truth about is that our bank will turn this deposit to the government's bank account if no effort is made to immediately claim the money and it is important we are quick in applying for the claim.

Before I proceed, let me tell you a little about myself. I was born on the 14th day of October, 1958, I was originally from Montana but now live in Minnesota where I work. I am married and God blessed my marriage with two daughters, I love my family and that is the reason I am after this money as I want to use it to take care of my wife who is sick. If I am not sure of this transaction in terms of our safety and success, I would never be involved in it as I would not want to bring shame upon myself and that of my family. You have no cause to worry, you are safe, your reputation and that your of your family will be maintained as well.

You will make the claim while in your country and at the comfort of your home, you will not come to our bank in person for the claim to avoid being asked questions you cannot give the right answers to and thereby jeopardize our chances of getting the money. The next thing I will do is to send you an application letter of claim which you will have to send to our bank through the email. I will also attach some of the vital documents relating to the deposit which you will use to support the application you will send to our bank. To enable me write the application letter of claim for you, I will need your personal details. See the attached note and give me your details which I require.

I have also attached a copy of my own official ID card for your view. Please, our bank is not aware that I am behind you in making this claim and they are not to know hence the need to for you to keep this to yourself. Do cooperate with me as I will be here to guide you on how to deal with our bank until the claim is completely made. I am now waiting for your details to enable me write the application which you are to send to our bank. See the attachment and give me the required details. Thank you.

Yours sincerely,
Mr. Richard Blake., , , ...CONTINUE===================

Dear Jovanne Leyses Laquinta,

We are in receipt of your application letter of claim for the deposit made by late Mr. David Luis Reyes who you have told us is now dead. We are sincerely sorry for the loss, please do accept our condolences.

You are required to download the attached Deposit Claim Form, print it and fill it properly using pen. After filling the deposit claim form, you are to scan it and send it back to us through the email. We also require from you are a scanned copy of the death certificate of Mr. David Luis Reyes and a copy of your identity card in order to ascertain the death of the depositor and proof of your identity respectively. Once we receive the filled deposit claim form, the death certificate of the depositor and your identity proof, we shall have your application reviewed and take the necessary steps to make the money available to you if approved.

It is a good thing that you applied for the claim of the deposit at this time because the deposit is about to be forfeited. We therefore encourage you to immediately do what we have asked you to do as any delay could be to your own disadvantage. Do accept our condolences for the irreparable loss once again.

Yours sincerely,
Mr. Willard A. Jackson.
Accounts Officer.

So Mr. Blake i will make a death certificate of Mr. Reyes. here i can do that. but it is okay that, my personal identification not match to Mr. Reyes, its not make a complicated? Advice me I will do.
=================================================
In short they ask me a payment and I did sent the money
this name did I sent the money

Receiver's Name: Pawinee Aonchay
Address: 20/188 Moo 10 Pattaya Tai Road, Nongpru, Bang Lamung,
City: Chonburi
Country: Thailand.
Total Amount to receive: THB111, 600.

PLEASE ANYONE CAN HELP... HELP HELP HELP HELP

First national bank
2457 broadway avenue,
Slayton, mn 56172,
United states of america.
Staff direct phone: +[protected].

Dear
Fausto h. Tahud jr,

Since you opted to open a non-resident online bank account with us to enable us remit the amount standing in the credit balance of the bank account of late mr. Gilbert jose sison to you, you are to download and fill the attached account opening form and return it back to us through the email. The cost of opening a non-resident bank account is the sum of six hundred us dollars (Us$600). You will have to pay for the cost of opening the bank account since charges are not debited to a deceased customer's bank account as a policy of our bank.

You will have to send the non-resident online bank account opening fee through money gram transfer using the name of our fiduciary agent in asia over there in the philippines as given below. Go to any money gram transfer agent near you to send the money. The us$600 in your local currency will be around the sum of twenty nine thousand, one hundred philippine pesos (Php29, 773) , it is an approximation of the amount you will have to pay excluding charges, all you need to do is to inform the money gram transfer agent that you want the receiver to receive us$600.

Receiver's first name: marivic
Receiver's last name/surname: miranda
State / country: manila philippines
Amount to receive: us$600

After making the payment, you are to scan the western union money transfer sender's voucher/receipt and have it sent to us through this email. On receiving the vocher/receipt, we will open the online bank account for you and give you the login details to enable you access the funds and make transfer whenever you want to. We are waiting.

Yours sincerely,
Mr. Harrison a. Owen
Accounts officer.

Please help me about this.

Summary. FNB acted inconsistent with regards to my proof of address. The bank went further by not notifying me that there is an issue and made my account inactive, i.e. unable to transact meanwhile FNB still accepted deposits into the account. Eventually my debit orders failed. The relationship manager accepted the proof of address while someone else from FNB read the bank's guides differently. If I did not take up the issue the account would still be locked without any notice, etc.

Chronology of events:

24 Oct 2016. Applied for an FNB easy account and received an account number. All docs submitted, but I needed to fill in a form "Individual Confirming Another Individual's Residential Address" to accompany the proof of address.

28 Nov 2016.
FNB sent this email: Good day

We acknowledge your query and tried to contact you to no avail;
Kindly receive the above attached document as per your request to be completed by your father
Please note you need to take it to the nearest FNB branch with the id and proof of address not older than 3 months.
The branch will activate the account and issue you a card.

8 Nov 2016. At the Oudtshoorn branch where I waited over 40 minutes before I reached a consultant, Tertia's desk. She told me that is best if I did nothing online ito the application as it just complicates things at the branch, but we pushed on to wrap things up. SUBMITTED An ESKOM UTILITY BILL together with the mentioned form. My Easy account is active and ready to use.

Mid Nov 2016. I changed banking details to FNB for my insurance and medical aid.

2 Dec 2016. None of my debit orders has gone through. Calls to FNB brought me nowhere but it seems now that FNB had an issue with the utility bill as proof of address.

6 Dec 2016. Closed easy account 6265113**** at the Oudtshoorn FNB branch. Time to complete process was around 45 minutes.

Both debit orders moved to FNB failed - insurance and medical aid. For the latter my medical aid benefits were temporarily suspended. Luckily I could EFT them from another bank.

A judgement was passed incorrectly for a small amount while i was paying my account and i am an FNB client, which i found so so wrong. i cannot buy any house, my name is tannished, please assist to follow up with FNB to remove judgement against my name, i have paid in full.

Below is the email i got today (20.09.2016), after over 60 days of delay:
Good day Miss Pauline N Ngwenya,
Thank you for your email.
Kindly be advised that we sent a request to the relevant department and we are waiting for feedback. Please note that it may take up to 21 working days for the request to be processed.
We apologise for the delayed response and any inconvenience this may have caused.
Should you require any further information please do not hesitate to contact us again.
Kind Regards,
Lesego Malatse

I am getting charged each month for years now for a service i cancelled a long time ago - road side assistance. I had a platinum account where this was relevant. However i downgraded back to a gold card and was informed that this service was terminated. You even stopped billing me for 3 months, yet now for the past year almost you have deducted it continually R 5 each month for something i don't want. I would like this resolved and the money paid back to my account.

Good Day,

Yesterday the 01 September 2016 I bought electricity with online banking and I never received my token, I called your Online team but they couldn’t assist me, they told me the problem is not with FNB but with the municipality, but when I phone the municipality they also said it’s not from their side, they told me I should wait for 24 to 48 hours to receive my token the problem is the money I bought this electricity with was my last money, I asked the consultant since you have the problem why can’t you refund me my money the consultant just apologised and said he is really sorry for but this does not help me at all for me to wait for that long it’s really an inconvenience, I have no more money to buy electricity and all my food in the fridge is going to get spoilt, and what is my family going to eat, FNB you really suck I wish another switched from my bank to FNB

On 20 Apr 16 I placed an order to sell approx 600 shares, at 09:01 on 21 April 16 the order went though to the broker, it was a sell now request at the best price. I waited 2 hours and nothing happened, in that time the share price began to plummet. I desperately called you guys and was told that it must be system problem and that it would be rectified ASAP. I was also promised that I would get a call back at 12:00 to report back. I never received any calls. Instead the order status was later updated to "rejected" despite there being no reason. After the order was rejected the approx 600 shares were not returned to my portfolio, so now (with the price continuing in free fall) I could not try to sell them again. After 2 hours of being pushed around departments and having my call dropped a dozen times I began to get really pissed off. Eventually I was told by someone on the phone that I didn't have the shares I was claiming to have (this pushed me over the edge). Eventually I was able to convince the person at FNB that I did own the shares but that they were nowhere to be seen. Another hour later and eventually the shares returned to my portfolio, I then proceeded to sell them at a price which was well below where I had originally tried to sell them, essentially costing me approx 30% of all the gains I had made over many months. This level of incompetence is unacceptable and unless I receive an adequate apology I am afraid I will be taking my business elsewhere.

this bank has an account holder who has hacked into my wells fargo account using small deposits of .50 to then attempt to make a huge withdrawal of 2000 . The bank did nothing to stop it even though I gave them the account number that the money was transferred to . They allow thieves to use thier bank .

DEAR, Complain board, few years back I registered myself in western union.recently i have received and email saying that i have won $ 600.000.00 in Western union lottery .I am not sure if its true or not because i was told to transfer $220 to First National Bank of South Africa (FNB) immediately.so is there any other way through which i can get my money that i won in this lottery or its just fraud ...

I was called by FNB personnel offering me this so called ROADSIDE ASSISTANCE, to my surprise, when I need them the most to use the service, I was sent to pillar to post at no vial. At one department I was told that this is not an FNB - must be AA roadside assistance, on the other department I was told that they cant pick up nothing with my I.D. number and the worse, was that I had to pay for the towing myself and that FNB ONLY makes arrangements to have my vehicle towed for which I have to pay an amount of R2800 in advance.
I get deductions of #Roadside Assist Fee [protected] R5 and #Roadcover R30 for years... At the end, I was forced to have my car towed to a yard and having to pay storage and towing fees of over R4000 within a distance of less than 6km. WHY AM I PAYING FOR A SERVICE THAT I CANNOT USE?

I received a sms telling me to take my ID and proof of residence to my bank to collect my new card. After standing in line for 20 minutes I was told that the letter I had was not proof enough. Now I took time of from work drove to FNB and wasted my time and money. I asked FNB to deliver my card to me as I was not prepared to go back to the bank or I will close my account with them. It is 3 days later I have not received feedback from customer care till now. I have made several calls and sent several emails. I have been a customer of FNB for more than 20 years and this morning I get a call from the branch saying there's nothing that they can do and I am most welcome to close my account.

Its is really strange how FNB treats an existing client. They spend so much on advertising saying that they there to help but they couldn't get me my card but instead tell me I am most welcome to close this account?

Really bad customer service

I got offered a cheque account as well as a savings account without the notice of a hard hold on my savings account. No one contacted me and let me know. Also the day when i went to fetch my cards at the rooihuiskraal branch never asked me for proof of residence an therefor i am unable to use a r1300 in my account. I wanted to fill up my vehicle and could not pay eventhough the feul was already in my vehicle. This is completely unacceptable. I want this sorted out immediately! I went to fnb because i was referred there by a friend of mine because of the good service and all i get is this crap to deal with!