FirstBank’s earns a 4.1-star rating from 17 reviews, showing that the majority of customers are very satisfied with banking services.
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Disappointing Experience with FirstBank
As someone who values transparency and honesty in financial services, my recent encounter with FirstBank left me feeling utterly disappointed. The national advertising promising a 'Get Free Checking. Get a Flip UltraHD' offer with 'No requirements' seemed enticing, but the fine print revealed a different story. It turns out the offer was only valid for customers residing in specific trade areas, which were not clearly defined. This lack of clarity led to a frustrating experience of wasted time and personal information shared, only to be informed later that the offer did not apply to my state. This deceptive advertising tactic left me feeling misled and deceived. I strongly advise potential customers to be cautious and thoroughly research before engaging with FirstBank to avoid similar disappointments.
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Pros
- Robust mobile banking app
- Wide range of financial products
- Extensive ATM and branch network
- Competitive interest rates
- Strong community involvement
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Cons
- Limited geographic reach
- Fewer high-tech features
- Less competitive interest rates
- Narrower product range
FirstBank Complaints 5
The bank would not close my account online or over phone and is forcing me to send a written letter in mail with signatures
The bank would not close my account online or over phone and is forcing me to send a written letter in mail with signatures.
The bank would not close my account online or over phone and is forcing me to send a written letter in mail with signatures.
I received an email from First Bank stating that my savings account had changed. There was no action required on my part, however there was an incentive for account holder aged 25 an under. If you were an account holder 25 an under your atm card fees would be waived at the time they were due. When I called and spoke to a abnking representative on 6/2 and questioned this and said I felt this was age discrimination. She than said she would have someone call me back. On 6/3 I spoke with J told him how I felt he said this was set up for collge students. There is nothing on that email stating anything about college students. J also said he would reach out to the local branch where I hold 5 accounts and see if my atm fees could be waived. I then later spoke to Andrew she said the same thing about college students and said that no the fees will not be waived since they are already in place.
First Bank has denied me access to my account
First Bank has denied me access to my account. On two occasions they closed my online account without notice. First Bank changed their routing number without notice and caused me to bounce checks. First Bank requires me to take online statements but then denies me access to my online account so I cannot access my pension. The customer service line alwys has in excess of a 10 minute wait time. When I finally got a customer service rep"***" after 11 minutes he put me on hold for 41 minutes. I cannot access my funds in this bank. They have denied me access by closing my account and providing a customer service which is deliberately unavailable.
First Bank has denied me access to my account. On two occasions they closed my online account without notice. First Bank changed their routing number without notice and caused me to bounce checks. First Bank requires me to take online statements but then denies me access to my online account so I cannot access my pension. The customer service line alwys has in excess of a 10 minute wait time. When I finally got a customer service rep"***" after 11 minutes he put me on hold for 41 minutes. I cannot access my funds in this bank. They have denied me access by closing my account and providing a customer service which is deliberately unavailable.
I opened an account with the branch in December with a promotion of $300
I opened an account with the branch in December with a promotion of $300. I specifically asked the bank clerk to make sure I met all requirements to get the $300 award. I was told you were qualified before I left. However, after six months, I did not get the award and was told I did not meet the requirements. This bank used the confused words to mislead customers. When I called the bank again, the other clerk reviewed and conditions and thought I met all requirement. then She called the marketing department and came back with different explanation about the words. I am not a lawyer and do not want to play with the word game with them. I am going to close my account after COVID-19 is over.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is FirstBank Legit?
FirstBank earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for FirstBank. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Efirstbank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Efirstbank.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
FirstBank as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up FirstBank and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to FirstBank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
I received an email from First Bank stating that my savings account had changed
I received an email from First Bank stating that my savings account had changed. There was no action required on my part, however there was an incentive for account holder aged 25 an under. If you were an account holder 25 an under your atm card fees would be waived at the time they were due. When I called and spoke to a abnking representative on 6/2 and questioned this and said I felt this was age discrimination. She than said she would have someone call me back. On 6/3 I spoke with J told him how I felt he said this was set up for collge students. There is nothing on that email stating anything about college students. J also said he would reach out to the local branch where I hold 5 accounts and see if my atm fees could be waived. I then later spoke to Andrew she said the same thing about college students and said that no the fees will not be waived since they are already in place.
EMERGENCY ATTN: PRESIDENT AND CEO *** DISCRIMINATION AGAINST A 65 YEAR 1ST BANK OF COLORADO BANK MEMBER FOR OVER 40 YEARS UNTIL MS
EMERGENCY ATTN: PRESIDENT AND CEO *** DISCRIMINATION AGAINST A 65 YEAR 1ST BANK OF COLORADO BANK MEMBER FOR OVER 40 YEARS UNTIL MS. UNILATERALLY AND WITHOUT MY PERMISSION THREATENING OF CLOSURE OF ALL 3 ACCOUNTS BY MS. IN RETALIATION FOR NOT PROPERLY PROCESSING 3 LEGITIMATE CREDIT CARD SERVICES. WITH YOUR AGREEMENT BY NO RESPONSE OR PHONE CALL TO ME BY YOUR OFFICE TO MY FORMER 3 EMAILS FROM A SSD CERTIFIED AMERICAN CITIZEN WITH A RENAL AORTIC ANEURYSM DIAGNOSIS. Dear President and CEO of 1st Bank of Colorado, I, ***, during the Coronavirus Era Pandemic as a health professional, member of several Nationwide Organizations, AKA SORORITY, APHA ASSOCIATION, WCCI INTERNATIONAL CHURCH, NBS, SSD FRAUD DEPARTMENT Officially Filed A Complaint With Your Office Against 3 Card Services Department Disputes And the Iliff and Havana1st bank of Colorado facilities. Not one employee from your executive office took the time to call me to explain these documents attached and why an unlock phone will not work on any Carrier such as the 1 they sold me at Best Buy, as a Lost Leader. Ms., wasn't aware not only is $500 a felony offense but failure to honor their Warranty is also. The access man is an attorney that attended DU law school that I was able to get your email address and I have communicated with the Attorney General of Colorado via online complaint. They want to try to work it with your Company first because this phone still isn't functioning properly. I would expect a phone call from someone other then Ms. HEAVILAND who also RETALIATED when I tried to explain I have life threatening disabilities, one being labile hypertension diagnosed by Kaiser of Colorado whereas by blood pressure spikes to 246/96 or 246/94 resulting in a second RENAL AORTIC ANEURYSM diagnosis recently. If all my accounts ending in 9521, 5989, 0757, are not reinstated by Monday, May 18. Your Company will be responsible by requesting I find new banks in the state of Colorado when they are no
The complaint has been investigated and resolved to the customer’s satisfaction.
About FirstBank
At FirstBank, customers can access a wide range of banking products and services to suit their needs. The bank offers personal banking services, including checking and savings accounts, loans, mortgages, credit cards, and mobile banking. Business banking services include merchant services, treasury management, commercial loans, and business credit cards. Additionally, FirstBank has an online banking platform that allows its customers to access their accounts, view transaction history, pay bills, and transfer funds at their convenience.
What sets FirstBank apart from other financial institutions is its commitment to customer satisfaction. The bank's customer service team is available 24/7 to answer questions and provide guidance. Moreover, FirstBank prioritizes innovation and uses cutting-edge technology to enhance its services continually. For instance, the bank has developed a mobile app that enables customers to deposit checks, pay bills, and transfer money using their mobile phones.
FirstBank has also demonstrated a strong commitment to giving back to the communities in which it operates. The bank supports a variety of community initiatives, including education, affordable housing, and economic development. With its employee volunteer program, FirstBank encourages its staff to get involved in community projects and make a positive impact in the areas the bank serves.
Overall, FirstBank is a trustworthy and reliable banking institution with a proven track record of providing exceptional financial services. The bank has a strong commitment to its customers and communities and is continually looking for ways to enhance its services through innovation and technology.
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4. Detailing the experience:
- Provide detailed information about your experience with FirstBank. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.
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Overview of FirstBank complaint handling
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FirstBank Contacts
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FirstBank emailsbanking@efirstbank.com100%Confidence score: 100%banking@efirstbank.com100%Confidence score: 100%
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FirstBank address12345 W Colfax Ave, Lakewood, Colorado, 80215-3742, United States
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FirstBank social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
Recent comments about FirstBank company
First Bank has denied me access to my accountOur Commitment
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