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I wanted to preponn my travel by cancelling the existing ticket by checking the new ticket fares first.
Called the customer service no, during the coversation itself they have cancelled the tickets, stating i`ll get full refund due to medical emergency and forced me to send the confirmation stating i`ll get full refund and they can book the tickets for 700£. Repeatedly i have asked to check the fares first, but he has cancelled by then without any written acknowledgement. I have also drafted an email before day to hold on my cancellation. When he started looking the new tickets, he offered high price tickets 1100£ due to my emergency i had to take them. After booking i dint receive any confirmation on the refund nor i was told on any baggage allowance. i have ended up in paying huge price without confirmation on refund and 0 baggage allowance. After that the sales team call me and said they can help me with baggage allowance by paying additional cost 230£.
Looks like they are cheating people by cancelling the low price tickets and then offering high price tickets with 0 baggage and not full refund.
Claimed loss: I would like to claim on full refund 514£ on each ticket atleast and provide free baggage allowance which is minimum facility provided by any airlines.
Desired outcome: I would like to claim on full refund 514£ on each ticket atleast and provide free baggage allowance which is minimum facility provided by any airlines.
Booking ref no - PG37F018
Booking ref no - PG37F018
******* Issue is not yet resolved.
1. As assured in the call full refund or max upto 800£ acknowledgement is not done
2.. Without proper confirmation, cancelled tickets of low prices and left no options to book high price tickets
3. Baggage allowance details are not provided during the call, and bullying to purchase it and also threatening that my card details are with him can charge more on baggage
4. Purchased the high price tickets on 31st oct. Till now unable to see the booking reference in the Virgin atlantic site. Amount 1900£ for two tickets got deducted on the same day from my account.
5. Customer care team - Aman called and challenging on not paying single pound on the refund. His conversation was very disrespectful and tone is very rude, trying to blame me and says that i`m telling lies on the conversations with Hasnain Anus, withoout listening to the full conversation of calls on 27th and 3oth of oct. not acceptable to speak to a lady like this.
No trust left on Flight catchers booking team or the customer care team. Playing with peoples emotions on emergency travels .
Still waiting for the confirmation on the full / £800 refund on the cancelled tickets from the customer care.
****
Booking ref no - PG37F018
Basing on call center team (Hasnain)`s assurance of full refund or £800 refund , i have prepared to cancel my ticket and book another ticket where he mentioned will be +200£ or +300£ on each extra. But i have paid £1900 for new tickets and cancelled ticket cost was 1028£only which was a low price ticket. Now i have received only 100 £ for cancellation and i had to book new tickets for 1900£ due to my emergency and believing the call center teams assurance on full refund or £800 refund.
Customer care center team now simply says apologies as it is a communication gap and typo graphical error by the call center team. The cost of their apologies worth 1900£ + 800£. I would have not cancelled my tickets and planned for an alternative if it was told to me clearly by the call center team. They played the business strategy of cancelling the low price tickets without full or maximum refunds, leaving the customer no options and create a situation to forcefully buy high price tickets as per the emergency or create a situation where customer herself trust them and get into their trap. I have been cheated by them by giving fake assurance and simply saying sorry and putting the complete blame on customers by passing statments on the customers without any respect saying you are a liar, we have not assured anything like that, you should`nt have bought tickets with high price, you should have bought the tickets with other agencies etc...,
I want this situation to be escalated with the legal boards, all the call recordings to be listened along with the emails. Call center team's irresponsibility cannot cost to me. This cannot be closed or without providing full refund to me as it is not my fault. and also cannot completely put the blame on call center team. If they have done a mistake it is company`s responsibility to repay for it. Not expecting an Apologies note which has no value added for me.
I demand all the costs incurred by me to Fightcatchers to be refunded.
Issue is not resolved and it has been closed. Is this complaint board checks the customer issues or is it also part of flight catchers
This complaint has been resolved automatically due to user's inactivity.
