FlightHub review: Cancelation fees

FlightHub Booking Confirmation Number: 251-924-761

April 3rd 6.18pm PDT booked a flight with China airlines refundable within 24 hours

April 4th 810am tickets still not issued and pending. Called but took 1 hour hung up. Chatted with agent told $75 x5 per ticket to cancel that the tickets are ok

Continued to call and chat and explain that because of loyalty and spending 15k with no issues and very happy with them in the past we used them again instead of China airlines directly. Told nothing can be done I have to pay $375.

While talking and chatting received a email

Unfortunately, we couldn't fulfill your booking request

We regret to inform you that an unexpected airline change has led to your booking being cancelled. Occasionally, airlines make unforeseen changes to their flight schedules that result in confirmed bookings being incomplete or unfulfilled. While we were unable to fulfill this particular booking request, searching for a new flight is a few clicks away!

Logged into account and it said

Unfortunately, we were unable to secure your tickets and had to cancel your booking as we were unable to receive payment within the airline’s booking time limit. We apologize for the inconvenience and invite you to make a new reservation here.

So now I log into my credit card and sure enough there is a charge for $375 charged for a service that was never delivered tickets were never issues and we cancelled way before the 24 hours. Please refund this the bank advised me to contact you first and I tried for the love of God I tried and wasted so much time. Your agents all need to be fired they lack any critical thinking skills or empathy, kindness all Robots and for what because I was loyal to you? Spent almost 15k with you in the last year. I have to go to the Philippines 3 times a year your going to poop on my loyalty and future business for a fraudulent $375 charge.

Life isn't all about money let's take a step back and respect the people the customers that make you money.

Thank you

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