Menu
For Business Write a review File a complaint
Flixster Customer Service Phone, Email, Contacts

Flixster
Reviews and Complaints

www.flixster.com

Learn how the rating is calculated

1.6 3 Reviews 7 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Flixster Reviews 10

ComplaintsBoard
E
12:00 am EDT

Flixster Mixed Feelings About Flixster Inc

As someone deeply invested in the world of movies and entertainment, I have mixed feelings about Flixster Inc. While the platform offers a wide range of movie-related content, including reviews and showtimes, the overall user experience seems to be lacking. Many customers have expressed frustration with issues such as poor picture quality, unresponsive customer service, and difficulties in accessing digital copies. It's disheartening to see a once-beloved app struggle to meet the evolving needs of its users. As a movie enthusiast, I understand the importance of a seamless and enjoyable movie-watching experience, and it seems like Flixster has some work to do in order to regain the trust and satisfaction of its audience.

Read full review of Flixster
Hide full review
ComplaintsBoard
M
5:42 am EDT
Verified customer This review was posted by a verified customer. Learn more

Flixster I like the layout of flixster but the part where you

I like the layout of flixster but the part where you can watch movies, etc online for free is a waste of time because you cant watch older movies.

Read full review of Flixster
Hide full review
ComplaintsBoard
A
4:28 am EDT
Verified customer This review was posted by a verified customer. Learn more

Flixster My favorite movie community

My favorite movie community - I used to have Netflix, and one of my favorite features was Netflix.com where I could write little movie reviews and share them with my friends. But I got too busy and canceled my Netflix account, so I nowhere to write reviews. Then I got spammed by one of my friends on Facebook by some app called Flixster. But I'm a sucker for movies, so I clicked on it, and now I'm hooked. All my movie addicted friends joined too, and now we all share reviews and pictures. It's great. I also like their movie quizzes. My only complaint is that I waste way too much time on this... I think I need help!

Read full review of Flixster
Hide full review
  1. Pros
    1. Comprehensive movie database
    2. User-friendly interface
    3. Reliable critic and user reviews
    4. Free movie streaming options
    5. Integration with Rotten Tomatoes
  1. Cons
    1. Limited content compared to rivals
    2. No original programming or exclusives
    3. Outshined by Netflix, Amazon Prime
    4. User interface less intuitive

Flixster Complaints 7

ComplaintsBoard
M
9:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flixster my downloads

Hi My login details are mmj.[protected]@ntlworld.com.
I have redeemed quite a few movies over the last few years. I have not logged on for a while and I cannot find the films that I previously redeemed. I have a ultraviolet account a flixster and a warnerbros account all using the same email address.
I hope that you can help me in this matter.
Thank you
Michael

Read full review of Flixster
Hide full review
ComplaintsBoard
B
4:11 am EST

Flixster so long, flixster

Why don't companies understand that new things are not always good. No need to improve your service if it's fine, no need to try new things if the previous ones are cool. Why did you update? What's the point of this? It didn't get better, it's only worse.
Why did you do it? Ask your customers, whether they want to use your app or not, and most of them will say: not anymore. I am one of them. What you did is appalling. So long.

Read full review of Flixster
Hide full review
ComplaintsBoard
E
4:38 am EST

Flixster don't reinstall the app

I wish I had read the reviews before doing what I did.
All of a sudden my movies stopped playing. Now knowing what to do I called customer service and asked for their advice. They said I had to delete and install their app again. So I did and you know what happened? All of the movies I had there were deleted. You will say: not a big deal. Just download them again.
And I tried. But when I found a definite movie the app asked me to pay for this.
I informed their customer service yesterday, they have been working on this. But I am not sure they will help...

Read full review of Flixster
Hide full review

Is Flixster Legit?

Flixster earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Flixster to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Flixster is known for their high standards and safety. If you're thinking about dealing with Flixster, it's wise to check how they handle complaints.

Flixster has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Flixster.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Flixster as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Flixster and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Flixster has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Flixster. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
L
8:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flixster redeeming movies

I have got multiple movies in my collection but have had so many issues with a number of them... I have recently had 3 out of a 4 movie series not work ("code is invalid") with countless emails of various things I need to verify before I can get the movies in my collection. First it was that I needed to show the receipt and movies before having then added to my collection which was fair enough. I had taken a photo of the 3 movies together along with the receipt (which they were all bought together). After sending them, I then got told that 'I' had given them the wrong flixster account email (as they just assumed it was the email I used to be contacted on). I then was only given one of the 3 movies. I then had to email again stating that only one of the three were added to the collection and needed the other two that I originally had send seperate emails about. I was then given another one of the movies but twice instead of the two remaining... This has gone on for several days and I am absolutely outraged with the lack of communication, skill and care Flixster have for their customers and have been employeees. As I mentioned earlier, this has happened with countless other movies and I am absolutely sick of dealing with this company.

Read full review of Flixster
Hide full review
ComplaintsBoard
S
10:45 am EST

Flixster Cannot access my films on my account

Hi
IV been in contact with flixter on numerous occasions to try and resolve my problem I have been trying to access my films on my account IV got hold of ultraviolet they say its flixter problem so put me back in touch with you I'm going round and around I don't seem to be getting any where I have about at films in my account my facebook account won't let me in trued resetting password on advise from you didn't work I have lots of money worth of film just can't gain Access to can someone please help I certainly don't want to purchase them all again my email is [protected]@hotmail.co.uk my name is Luke Murphy DOB 5/1/1994 can someone reset my account with new passwords just try and help please I'm getting really frustrated your staff just don't seem to be resolving the problem please please can you help!
Many thanks
Luke

Read full review of Flixster
Hide full review
ComplaintsBoard
N
5:20 am EST

Flixster Can't log in

I had an account on www.flixster.com but now I cannot access my account. I'm sure I did not forget my password or something. I'm actually using one password for everything. I'm also sure that there is nothing wrong with my login name. I would like to know what is going on with my account and I need Flixster help, but for some reason they do not reply. It seems like they don't really care. Very poor service.

Read full review of Flixster
Hide full review
ComplaintsBoard
A
9:19 am EST

Flixster Fraud

The website www.flixster.com provides different movies and TV shows, which was possible to watch online and download for small fee. At the beginning I watched movies online, but it was really inconvenient for me, because the player worked slowly. Later I paid some membership fee and started to download movies. But recently I received the bill, which stated that I need to pay more, because I exceeded the limit. But they didn’t mention about it before, please leave comments if you had the same thing.

Read full review of Flixster and 1 comment
Hide full review
1 comment
Add a comment
C
C
Claire Robson
US
Oct 07, 2019 10:21 pm EDT

Hello when I click the link to migrate my collection the page just refreshes be no films show. Please can you assist me with this as I have several important films I don't want to lose. I tried to submit a request for support through the app but the form is broken.

About Flixster

Flixster is a digital platform for discovering movies, accessing showtimes, and viewing movie trailers. Users can read reviews, rate films, and share their movie experiences. The service integrates with Rotten Tomatoes ratings and offers a social networking aspect for film enthusiasts.
How to file a complaint about Flixster?

Here is a guide on how to file a complaint with Flixster on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Flixster in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Flixster. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps when filing a complaint with Flixster on ComplaintsBoard.com.

Overview of Flixster complaint handling

Flixster reviews first appeared on Complaints Board on Jan 8, 2014. The latest review Mixed Feelings About Flixster Inc was posted on Mar 27, 2024. Flixster has an average consumer rating of 1 stars from 10 reviews. Flixster has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.5
5 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Flixster Contacts

  2. Flixster emails
  3. Flixster address
    12200 West Olympic Blvd., Suite 400, Los Angeles, California, 90064, United States
  4. Flixster social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Flixster Category
Flixster is ranked 9 among 34 companies in the Movies category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.