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Dear Fly Dubai colleague:
This is Muhammad Israr a frequent traveler on Emirates and Fly Dubai. I traveled on Emirates and Flydubai on date 6 May 2018, booking reference EK/LEMD86 from Islamabad to Juba. while check in we did a group check in with the name of my colleagues Mansoor Anwar, reaching Juba, I found one baggage missing comprised of sports item. I filled the form upon request of Fly Dubai airport staff (attached). So far I have submitted all of the requested documents and am attaching again. Doing too many follow ups, I am still failing to receive any positive news from Fly Dubai and causing too much inconvenience. I have never been suffered from such sort of situation while travelling on other air companies. Once Flydubai offered me 40 USD and the lost baggage cost was 20 times more than the offer. It is now more than 50 days, the baggage is lost. Fly Dubai staff want to procure the item and share the receipt. I bought item in another country, how I can travel to country for only that item to procure and what is the guarantee again that Fly Dubai will pay after too much trouble they caused to me.
I am attaching all the document and all email trails, if you can assist. I am also thinking to share my case with my organization and here with concerned authorities in South Sudan soon.
Thanks, Israr
+211 [protected]
Dear Fly Dubai colleague:
This is Muhammad Israr a frequent traveler on Emirates and Fly Dubai. I traveled on Emirates and Flydubai on date 6 May 2018, booking reference EK/LEMD86 from Islamabad to Juba. while check in we did a group check in with the name of my colleagues Mansoor Anwar, reaching Juba, I found one baggage missing comprised of sports item. I filled the form upon request of Fly Dubai airport staff (attached). So far I have submitted all of the requested documents and am attaching again. Doing too many follow ups, I am still failing to receive any positive news from Fly Dubai and causing too much inconvenience. I have never been suffered from such sort of situation while travelling on other air companies. Once Flydubai offered me 40 USD and the lost baggage cost was 20 times more than the offer. It is now more than 50 days, the baggage is lost. Fly Dubai staff want to procure the item and share the receipt. I bought item in another country, how I can travel to country for only that item to procure and what is the guarantee again that Fly Dubai will pay after too much trouble they caused to me.
I am attaching all the document and all email trails, if you can assist. I am also thinking to share my case with my organization and here with concerned authorities in South Sudan soon.
Thanks, Israr
+211 [protected]
