FlyDubai
Reviews and Complaints

Dear Fly Dubai Management,

Good evening,

Last 20/01/2017, I was promised by one of your staff, Denise Pasarica, to assist me in securing a cheap ticket for a flight to Ukraine and Turkey with cargo for my extra weight 200KG, I gave her the money amounting of 1000 AED, but she never gave me any ticket as promised. I tried to contact her several times but NO response then blocked me from contacting her, until I purchased my own ticket and flew to Ukraine by myself and keep my cargo in UAE because i couldn't afford another amount to take my cargo with me,

I contacted her thru facebook ( Denise Catalina) and her phone number +[protected], but all blocked, except her whatsapp account, but she never answer.

Please note that she booked for me a cheap ticket under her name one year ago, Dubai To Istanbul, (( MHD Belal Al Najar )) and she did what she promised before

I think it was a trap, and she was waiting for me to need her assist again with a bigger amount to take the money and run away,

Kindly find the below attachment,

May I launch a formal complaint against her and further investigations to be done.

I want a full refund of the money I gave her.

Looking forward for your kind assistance in this matter.

Yurs sincerely,

MHD Belal Al Najar

HR Manager, Al Futtaim Group

This was our first and last flight for me and my freind on fly dubai, its so fostering that we missed A very important business meeting which effected on our creditability, in spite the fact that we where instructed to not fly via fly dubai for such issues that occur more often but your carrier had the best timings and price and we decided to fly through it.

Your mistake by delaying our flight and in spite the fact that it was a technical issue, however it effected on our business trip which was not accepted at all, we are a frequent flyers to dubai and neither us nor any of our colleagues will choose fly dubai any more.

Today 28 March 2017 I reach dubai air port terminal 2 before 2 hour flight depart for check-in baggage and boarding. When I show my ticket boarding staff ask me go to fly Dubai customer service. I go there after I reach there I shock they answer me flight is full of passengers no seat available but I book my ticket 6 days before and no one answer us how it's happend after I saw theire more then 10 passengers suffer same as me. Can some one answer this ticket reservation for air line or football stadium
Flight number FZ 323 from T2 to Faislabad.

My Name is Amin. referring to my payment reference number F14838F0 it I supposed that to fly to Muscat from Ahvaz on 25/03/2017 at 4:00 PM with FZ-8260 and FZ-047 total flight duration 4 hrs. because of weather condition with 4 hrs delay I arrive to Dubai airport terminal #2 and after 4 hrs waiting in queue a new boarding pass provided for next day 8:00 AM which actual done on 1:30 PM. during of staying in airport we have not received any services from Fly Dubai. no room provided for rest. finally they send my to muscat without baggage which still yet to receive. I have never seen this much poor management and costumer services.

Dear Sir, Madam,

I am making a formal complaint about my booking Nr. 2, 652, 267 from Dubai DXB to Bangkok on March 25 2017. Leaving Dubai at 01.40 and arriving Bangkok 10.50. Flight no. FZ523. The return flight is no. FZ522 returning Bangkok April 3rd 02.55 and arriving Dubai 07.05. My reservation number is UWQLBI.

I am extremely angry that I was not allowed on this flight. After receiving my eticket from kiwi.com, I presented it at check-in to FlyDubai who told me I was not booked on the flight!? Please also check my email correspondence regarding this issue.

My email is [protected]@hotmail.com

I called both FlyDubai and kiwi.com to confirm my flight was booked several times including the day before I was due to fly and even hours before flying. Each time I was reassured my booking was confirmed and I could fly. I just needed my passport and the 5 page document that kiwi.com had sent me as my eticket which included an ID card of Oliver Dlouhy and his bank card which I was told I may need to show at checkin because they use his credit card to purchase flights. I am very concerned as the FlyDubai desk at Dubai airport told me they had never heard of or seen this before. Although I questioned this the day before I was due to fly, I was told it was normal procedure. The money also came out of my account so I know I had paid. I was told by FlyDubai and kiwi.com I had booked and paid and was on the flight. At the airport they said my booking was cancelled the day before (I was not told this) by kiwi.com.

This was the first time I have used FlyDubai. I have many friends and family that use FlyDubai though and I thought it was safe. Friends, family and myself are very concerned at this incident and said they are going to help me take this further (including court and social media) if I do not have an acceptable solution from your company. I had to buy another ticket at the airport for the following day which was very upsetting because of my UAE visa issues (which I know isn't your concern) but also this wasn't really a holiday - but I am sick and needed to get to family in Thailand to recover and have treatment. This situation was so stressful and no doubt has made me sicker. I know these personal issues are not your concern though.

I obviously want a full refund of the ticket. However, I also want compensation for this utter stressful disaster which was caused to myself and my family who after this disaster do not want to use FlyDubai again. We are still awaiting an explanation as to what happened? Why wasn't I allowed on the flight after being told by FlyDubai and kiwi.com that I was booked and on the flight? Who is Oliver Dlouhy and does he have my money? The FlyDubai desk at the airport said they thought this was sure to be a scam of some sort but it has damaged FlyDubai's reputation which is also now at stake. I don't want to go further for example with social media about FlyDubai but will await to see your actions in this case regarding a full refund and compensation.

My details are below:
Name: Ms. Sally Garvey
email: [protected]@hotmail.com
Telephone: +[protected]

The FlyDubai desk at Dubai airport took photos of the 5 documents which they thought were suspect that kiwi.com sent me (the 5 pages of my eticket including Oliver Dlouhy's ID and bamk card). I await to hear from you very soon and trust this will be dealt with professionally and as fast as you can.
I am trying to attach the 5 page PDF from kiwi.com including the eticket but the only options here are to submit photos or a video and it wont let me. Please give me a complaint email address so I can forward you the attachment from kiwi.com

Regards, Sally Garvey (a distraught customer)

Myself and my partner were bound on a flight to dammam at 18:30. Now as you are aware it was delayed until 01:30, now I understand that adverse weather was the problem, however that is not my complaint,
My complaint is the fact that during this time no staff were present, no information was passed down to the passengers and the terminal itself couldn't handle the amount of people., The facilities were abismal. With no air conditioning and a complete lack of professionalism and understanding from the fly Dubai airport staff that were not around for help. That being said My partner and I have been forced to take 1 days holiday costing us nearly £700 in lost wages.
Once again I know that we cannot do anything about the weather and delays, but your company could go along way with training your staff to deal with situations like this. I can assure you that your airline will never be recommended to anyone from us or personally used again

It is first time that I fly on fly dubai flights.. When I bought the tickets it was clear that I have 20 kilo and extra 7 kilo in handbag but when I return and give my weight to the counter they told me I have only 7 kilo in handbag.. And I paid extra money for big bag... Please give later notification for the weight or should be equal when I buy one tickets two way to not stuck in airport and have issue with the weight because looks like trick to earn money !

My name is hector anton, my booking reference is 59JXZZ, my payment refeence is [protected] .
The flight fz 144 was expected to leave Amman on 25th March at 22h.10, the flight has been delayed 3h.30min so the final departure was expected at 01.30 am on the 26th March. This flight arrives to dubai in terminal 2.
I have an independent flight from dubai to paris, KLM430, leaving dubai dbx terminal 1 at 07h25min on the 26th March. The gate is closed at 06.30h.
Because of the delay the flight from Jordan arrives to Dubai at 06h.30min on the 26th March, so it is impossible to take the flight from dubai to paris on time.
I have lost the return ticket from dubai to paris. The flight from jordan to dubai is delayed of 3h.30min.
This is unaceptable.
I do request a full refund of my ticket from flydubai, and i do request the payment of my new flight (a new one i have to take from Amman to Paris) because i have to be in paris on monday 27th March for my business work. I can not delay my presence at work on the 27th March.

I made a reservation for me and my family on Dec 2016 to travel to Amman on 25th March 2017 as there were sale at that time, our flight was on 12:25 pm, later I received an e-mail from fly Dubai that our trip time is changed to 11:40 am, and if we are not happy we can change, so I called the customer care and asked if possible to change to 23rd of March, the staff seems hesitated and he asked if we want to change only because of the 40 min earlier, we said if possible yes, so he said he will raise a request and will inform the customer care to call us, we waited but they didn't call so we assumed that our trip stayed the same, and since we hold diplomatic passports and the kinds do not have separate passports and all are added on my passport and we have cards for residency so we are not able to do check in online. Now we went to day to Al Maktum airport and arrived at 9:00 am there were only few passengers there, when we reach the counter the lady told us that she cant see our booking and when she checked said we booked on 23rd and we already missed the flight, I explained to her the situation, she called a responsible staff and till she reached us it was around 9:30, later she started do some calls, this takes till 10:15, then told us to go to the office, there we came to know that we have to call customer care if they can help and do a reservation for us, we called customer care and when we could reach them, counters were already closed and the lady told me that even if she will help the counter is closed and we missed the flight...all this time we spent on fly Dubai office waiting for customer care and nothing to do by the manager!. even they start telling me that I did my reservation through an agent although I did it through fly Dubai website directly!
Later I came to know from the lady on customer service that the staff already raised the request for change and it was accepted, they called me twice on 2nd of March and I didn't reply and here their responsibility stops! this was the most strange justification I ever heard! what if I had an urgent situation!, usually I am very very busy, and depend on e-mails, why they couldn't send an e-mail or at least SMS?.. when fly Dubai has promotions or when the time of the plan changed, I received an e-mail so what changed this time? the lady told me that the customer care did their part and even if I will complain or even if I think to suit them there is no blame on the staff!1 how this could be done in reputable airways?
I spent my life traveling with fly Dubai and I had a good impression about them till today...if you want really to remove responsibility from your shoulders at least you should send a written notification...but considering that a call which is not picked is enough ...this is not acceptable. now I am forced to book again with Jordanian Royal flight today night and I payed 7000 Dhs for this plus the feed I payed for Taxi to comeback to Al Nahda 1...I am totally unsatisfied with what happen, with the way the staff responses, the time they consumed before telling us that we have to call customer care...and that each of them tries to through us to another staff since they are helpless and can't do any thing for us!
Thus, kindly consider this as a complaint and I waiting for an effective action from your side as expected from international airlines
Our booking no. was "8TSZMN" e-mail is: [protected]@hotmail.com and phone no. [protected].

I was downgraded from Business Class to Economy Class without prior notice, it's bad customer handling since i was explaining that at each stage to clarify why I'm using the facilities of Business, seat was inconvenient at all, I didn't get service on the cabin only coffee after a lot of explanation, I'll inform my company to review it's policy with FlyDubai in the future.

Flight Number FZ 53
Name Amr Ibrahim
Confirmation OMI26E
Email [protected]@ford.com

Obycqz / fz-432 / del / dxb / 23 january 2017 - flight timing changed #[protected] [ref:_00db0dbtz. _500b0zhwse:ref]

My flight was cancelled last minute, no reasonable alternative offered. No representative to speak to at the airport, we were stranded in. After we booked another flight, I am still arguing to have our money (refund plus difference for new flights). I've emailed, rung up, emailed again. Diabolical service. I have been promised the money back today, I don't believe it. Never fly with this company.

Flight no. Fz.041
Deatination ::: dubai to muscat.
Date & time ::: 9.03.2017 morning 3.15 am.
Name pf pax :::: mr. Surendra joshi & purnima joshi.

The above flight was cancelled and airline had not informed us.
We come to know when we reach the counter for check in and after our luggage was accepted.

Airlines simply put us waiting at airport for waiting 8 hours

We need redress our complaint and monetary compensation,

Surenra joshi
P. O. Box 696, p. C.114, oman.
Mobile ;;;;;; [protected].
Mobile :::::: [protected]
Email ;;;;;; [protected]@yahoocom
12.03.2017

#flydubai horrible in flight experience: rude staffs. They dont know how to manage situations
I will begin with a quick introduction about myself: I am a senior director with a management consulting group, providing loyalty consultation to leading brands intelecom and banking sectors and a traveler with at least 2-3 flights/ week in gcc region, primarily between dxb-doha and dxb - riyadh. Considering a high frequency of travel I am already a gold member for saudia and platinum for qatar airways. I assume these airlines are professional and keep a tap on the travel of the ffp member as on many occasions I was upgraded during boarding.
In last 3 years, I had opted flydubai flights on few occasions and I admit that apart from timing of flights, I found nothing motivating for repeat journeys but at least I never hated your staff until my recent experience on fz847, date 8th march 2016, dubai to riyadh.
I had originally booked emergency exit aisle seat - 16 d and at the time of boarding, I was upgraded to a business class seat and I am thankful to this gesture. Your airport staff took my boarding pass and issued me the new seat 3-c.
My humiliating experience started, as the flight attendant started distributing the meal and considering she came next to me, as a courtesy I removed my ear plugs to listen to her 'normally they ask you - sir would you like to have the breakfast'
To my dismay and great surprise I was confronted with an arrogant remark, rudely delivered 'dont you know that you are not eligible for the breakfast'.
This is what the flight attendant lady said me as she saw me removing the earplugs.
"not eligible for the breakfast" as if I am one among those who are leaching on every free meals! Really!
As I said "no I dont know about this great eligibility" and as such I am not really hungry as well, she continued making me believe that I did not listen to the ground staff while he upgraded me to bc, and she was completely wrong there and as such I wanted to put an end to this strange discussion so I said dont worry I am not hungry and had put my earplugs again. I thought its over here!
However, this did not stop, as the person next to me refused to have the breakfast and now she turns back to me and said “because the person next to me did not consume the bf, so now she can offer me one”.
Really! This time eligibility was replaced with availability and I was made to feel really so small who is being offered meal because others refused to have.
Common guys! Is this how you train your staff or she was being racist.
I can have full understanding with your onboard staff if she was not prepared to entertain additional passenger in the business class and there was a lack of communication among your own staffs – but is this how they handle situations and is this the level of communication that your inflight attendants deliver.
She could not handle an emergency that was in normal times where a polite conversation & smile could have done better, I wonder what your staff will do during real emergency while we are up there on 35k feet.
You have lost me for sure – hope you may get an apology from her and save few others.
I hope this gets your attention.

My name is Ales Sitar.I was flying with FZ -786, FZ -4511 flydubai 31.1.2017 to GOA and my baggage was lost it arrived neX day but because of that i had extra cost round 100 eur, when i was retuning 18.2.2017 with FZ -4514, FZ -785
my flight arrive late i had extra cost 200 Eur, i am not happy with your service and my question is how we can compensate in order to use your service more in the future because i lost trust in FLYDUBAI.
I travel a lot and i thought you are respectfull company, that this thing should not happen if happen you need to be responisble. My reques is refund of the cost off the tickets in VALUE 496.10 eur that i bought 30.1.2017

Best regards and hope to fix this mestakes that you do as soon as possible and that i get trust in you and fly with FLYDUBAI again with no wrorries.

Ales sitar

قمت بحجز تذكره الى دبي من الكويت ذهاب وعوده
الإقلاع ٢ مارس
العوده ٨ مارس
وتم تأكيد الحجز
بعدها بساعه او ساعتين وصلني ايميل بتغيير حجزي الى ٤ مارس رغم عدم رغبتي او علمي بذلك
اتصلت على فلأي دبي في مكتب دبي وابلغتهم بذلك ولكن لم يتعاونون معي
عدلت الحجر ودفعت مبلغ إضافي رغم اني لم أخطئ بالحجز

يرجى حل هذه المشكله حيث اني من عميل لكم ودائما. استخدم شركتكم
وشكراً

Rashed Alrashed
رقم الحجز
H0j5xi

On 31 January 2016, my partner and I were stuck at Muscat International airport for almost 9 hours when fly dubai flights were delayed due to 'bad weather.' Although we were quite reasonable about the delay. It got to a point where we just could't be patient about it anymore. At first we were told that the delay was going to be for 2 hours, then 4, then 5 etc. And we were offered no food or drinks or proper updates while we were waiting. To make matters worse we had to watch Oman Air and Emirates catch up on all their flights before no flydubai flights had even left. We were flying to Dubai to go and see the new years eve fireworks and when, by 21:00 no flights had left yet, we were told by a flydubai official that it wasn't going to happen and that we could claim the flight and hotel that we had paid to go to for that night only. We sent our claim in and only got a response more than a month later and the hotel claim was denied because it was 'out of their control.' But when asked why the other airlines had managed to catch up their flights within a few hours, there was no response. But that the flight will be refunded within 4-5 weeks from now. 3 months after the incident! So we have lost a lot of money for a hotel we didn't get to stay in and ended up waiting for 9 hours at an airport for a flight that takes 1 hour. With no real explanation for why they were the only airline to have such huge delays and no sense of urgency, compassion or decent customer service coming from them. So why should we ever bother flying such a bad airline again? Lindy Havenga Ref: #[protected]

To whom so it may concern

My name is Vijay Kumar Jaiswal
Flight number - fz434 flying from lucknow (India) to dubai (Uae).

Booking ref no- 462948

PNR NO - KCIA71

Associate i spoke to in Lucknow international airport - MR. brijlal(410019) this is what he gave me his employee code.

I have faced the worst service ever in my entire life.
The flydubai employees are so rude arrogant and so not co-operative.
They dont even know if the flight is booked throught an agency or debit or credit card. They kept asking for the card while its clearly shown in that its issued by a travel agency.

None of the employees could help me out and even coming to airport 3 and half hour prior they kept me sending from one person to other to other and another, wasting my time and in end closing the counter saying i cannot board the flight now.

They kept asking for 3000aed cash to show to them. Why are we supposed to show them our cash? Where in the website its written and says its mandatory to carry that much amount in hand. While the country INDIA turning from hard cash to plastic money and online banking service . I was forced to show them cash. Not having the cash in hand i had to ask a friend to get it for me outside the LUCKNOW AIRPORT.
And after showing them indian INR worth of 3000aed i.e. 60000inr they still kept bugging me change the currency. Now where in the website its written that i have change my currency in airport itself.
I had to fly to DUBAI for my cousins weeding and thanks to fly dubai i am gona be late.
I got all the required papers thats necessary to fly. My passport, 3month dubai visa, a return ticket back to lucknow, enough cash to carry in hand to reach my cousins place. As it was a weeding so i was the guest. And the entire trip was sponsored by my cousin in dubai.

I am really frustated and annoyed with the services given to me. Even my cousin called up my phone to speak to them, and they clearly ignored to talk to him over the phone or listin to him. He even offered for gaurantte, he could send his emirates id and passport. Yet they kept ignoring me, the call and just kept delaying so for me to not board.
After telling them its done through a travel agency, they said ok dont show the debit or credit card, but show me u are carrying 3000aed in hand.
And till the moment my friend got me the cash to be shown. They are like the boarding pass cant be issued now. They gave me 5 mins to what so ever. I was back the 4th min counting yet they refused to issue me the boarding pass.

Well in the end i would like to quote HORRIBLE SERVICE
WORST CUSTOMER REPRESENTATIVES
WORST HELPERS
Worst airline
i paid for the service and yet i got nothing. So i would like my full 100per refund back of the tickets i paid for and plus the compensation for the trouble i had to go through.
Never to use the airline again.
0stars out of 10stars.

U can reach me at
[protected]@udhatours.com
Or call me at
+971-[protected]

My grandma and I had a flight in 27th of January, from Iran to Dubai with flight number 242, in business class.
I booked wheelchair for my grandma but when we arrived, they only tell us sorry, we didn't know that you have whilchair and we don't have!
She is 85 years and had problems in breathing and walking. It was a very bad experience for us. Because she becomes ill and so many problems. :(

I am extremely disappointed with the service of your flights. I had specifically booked a flight from Dubai to Afghanistan from Friday morning 03/02/2017 to then depart back to Dubai the same day. Due to a ridiculous 5 hour delay I am sitting at the airport after hours until they reschedule the flight. This has caused me a lot of loss in my business and I have missed my business meetings which was scheduled after my flight as specified when I booked the flight.

No compensation or support had been offered at the airport or an alternative.

This is a horrendous way to treat your customers.

I'm am still waiting for updates your staff has failed to support your customers. I am writing further, for a full refund on my ticket I had purchased I was not warned of any such delays. If you would delay my flight this much I don't see why I was given the option to choose my flight time options. My flight time was very crucial to my business schedule now I have had a massive loss through the time I have spent at the airport.

As mentioned above I would like a full refund for my ticket.

My flight fz 437 coming from dubai to ahmadabad 27th january 2017 when I am reaching to ahmadabad my suitcase red troll y doesn't come on ahmadabad airport tag are also put on suitcase tag no is fz 503910 by name of maheswarwa/ I fill up the complaint from on ahmadabad airport.
I am again & again call on airport of ahmadabad but there was not response got and my bag is not found.