Flyus Marketing
Reviews and Complaints

They do not even deserve 1 star. This company is not working in good faith. They sold us tickets in for flights that were later canceled and asked us to change flight plans, we did and again the flights were canceled. At that point, we were forced to fly with another airline and purchased tickets elsewhere. In May, we called them to request a refund which was never processed. In July, they emailed us a confirmation for a cancelation and charged our credit card another fee of $75 in August and still have not refunded our ticket. What was this fee about? Now, if you call them, nobody answers the line on option #3 as probably they are tired of hearing complaints. We are still waiting for our $485.01 for reservation ***. By the way, the fee for $75 was not from the airline, but their own internal fee. What is that about? The Airlines are waiving their fees and this company is now charging us for not doing their job? Please stay away from them.

Called Lufthansa to cancel tickets and they said no fees due to this virus however I have to contact Flyus. Yet Flyus is charging $250 per ticket so $500 for 2 tickets. Their reason was that Lufthansa would charge them a fee when I explained to them they wanted to charge me a fee so they can contact Lufthansa. Will never buy from Flyus again. Edit #1 - Price is $75 per ticket so $150 in total to get a refund. A refund has been initiated and was told over the phone that it would 3-4 weeks for the refund to show up. So will keep this review updated until then. (For now it's up to 2 stars from 1, since it took 3 calls for this to happen. March 13th) Edit #2 - It's been well over 1 month and still no call, email or anything from them. They took the money that was required to file a refund and we have yet to see a penny of our refund. If someone does not contact us we will be taking legal measure and including as many people that are in the same situation. (Going back to 1 star. April 13th)

This is the worst place to get a ticket, my flight was canceled and was told I'd get a refund in 2-3 months since November cancellation was done by airline was told by Flyus.com that I would be charged a fee of $100 talked them down to $75 again because I did not cancel the flight the airline did but Flyus.com on November 27th of 2020 days after having conversation debited the $75 dollar cancellation fee from my bank account. They never answer when I call, was lucky to get an agent on the phone only for that agent to tell me that they have't refunded my ticket because the airline supposed to refund them first so I contacted Copa airline and they confirmed they refunded the ticket to Flyus.com on 02/22 so once again am trying to contact Flyus.com to let them know what airline emailed me confirmation and proof that ticket was refunded to them and yeah no answer or response to my email. Will never use Flyus.com and I will let anyone I know and put on social media not to be scammed by this agency.

My flight got canceled from HYD to DFW and my reference is ***. They dint inform me that the flight got canceled I had to call them to know the status. Upon waiting 1hr on hold they picked up the call and gave me options for reschedule and mailed me the dates and I replied back that day that please proceed with that and no reply back. After 2days I had to call them again waited for 1.5hrs on hold and then they tell me that we cannot give you that flight there are some more options I said okayyyyy please confirm it, they told me that I will get a confirmation email in 1-2hrs and its been more than 48hrs and haven't received it. I called them again waited for 2 *** long hours and no one picked up. This is the worst travel agency ever, they don't lift the call nor reply to the inquiry nor reply to emails, have to wait on hold for really long hours. I've seen my friends who booked from other agencies getting their flights rescheduled in 2days but I am trying to reach them since a week and yet no proper response.

Still waiting for a refund on a flight that was cancelled in August . We have contacted Flyus on many many occasions through their link on their website and simply got an automatic acknowledgment and no help what's so ever. We paid their "admin fee" of $100 back on 21 September ( they managed to process this "fee" within 24 hours and deducted this from our account) however after 5 months of paying the fee to process the refund nobody has refunded the flight costs to us. So they are too busy to help anyone but not too busy to still process fees and payments. 5 months is an unreasonable amount of time to wait when as the flight was cancelled the refund should have been automatically sent over. In November we had another flight cancelled and that travel agent refunded the full flight with no fees deducted within 2 weeks of the flight being cancelled. We have done everything asked of us from Flyus, paid fees , waited 1-2 billing cycles then another 1-2 billing cycles now it's time we refunded what we are owed.

I unfortunately was exposed and so was my family 3 days before a trip abroad to visit family, where unfortunately my family there was also exposed and a number of people in the house we were staying at tested positive. The smart thing of course was to call ahead and try to see if I could get travel credit back to reschedule the flight for another time. I was put on hold for almost 2 HOURS to only hear that I would have to go online to either reschedule or cancel and that I would be charged fees for doing so. Then, they respond that unfortunately, their policy with the airlines is nonrefundable and unable to accommodate any changes, so here I am with 4 tickets and over $1500 spent on a trip I can no longer make because I decided to be safe and they had no concern in making accommodations due to COVID. Wack customer service, horrible terms and conditions and overall a very horrible experience. They take forever to get back to you and are just focused overall in stealing as much money from you as possible. DO NOT BOOK FROM THEM

Very dissatisfied. My case is similar to lots of othersI can't get through to them. I have stayed on hold for more than an hour only to be hung up on. I call again and they say that the call hold time is in excess of 30 minutes, but then there is no option to hold, just a disconnect.
In my case, the airline changed my reservation and when I call the airline, I am told FlyUs has to make the change request. This trip is a bucket list trip for my aged mother and me and this uncertain situation is rather stressful for both of us and for others who we are meeting at our destination.
Before I called the airline, I sent in an email request (10 days ago, June 8) asking for help in remedying the situation. I have not heard anything back from them other than their autoresponse saying they will get back to me within 48 hours. Needless to say THAT didn't happen either by phone or email.

It would take a major effort on their part to get me to use this company again, and it sounds like I am not the only one to be treated this way.

STAY AWAY! Terrible company using unethical and immoral practices ESPECIALLY during a pandemic. Have been trying to get a FULL refund on a cancellation that was the fault of the airline. On top of that they've made up operational costs or processing costs (they have no idea which is it) and constantly adjust the price, because to be frank, it's a made up number. When you go on the website you can't even find where they claim these fees. First they tried to charge $300.00 for a $995.00 ticket. Then after weeks and HOURS of contact and run arounds they lowered the price to $100.00 which is unacceptable, and they don't know how to run an ethical business. How is it I was able to contact aeroflot i found out they weren't flying until OCT. 25th yet flyus still sells tickets before that date and constantly claim they dont know when the airline will fly. They will also try to be sneaky say you can change your flight but they charge $75.00 a ticket for ($150.00 for me) . No one tells you these costs on the phone they just say we will email you.

Worst customer service experience ever. I booked a flight from Miami to Istanbul for my family in October . I also purchased Flexible Booking insurance costed $628.27 for three of us. My original reservation was a multi city reservation. We had a 5 day stay in Istanbul and then I had another domestic flight in Turkey then fly back to Miami. I requested to change our departure date for Miami. They sent me a new quote and new flight information. However they removed our stay in Istanbul and made my reservation a round trip instead of keeping my original multi-city itinerary. Despite my many email attempts and phone calls, they did not correct the new itinerary and got back to me. The only way to talk to someone is through email. Then you need to wait 24-28 hours to get a response. Their argument is that they sent me a quote and quote expired. They did not sent me the right quote. And I could not reach anyone on time to have my new reservation to be corrected. Considering this, I would like to get a credit for the paid ticket. flyus did not offer me a multi city reservation. They altered my original multi-city reservation and replaced with a round trip which is not acceptable.

In a pinch I booked travel to India through Flyus.com but then learned India's travel requirements changed due to Omicron. For this reason I needed to extend my stay in India in order to complete India's 7 day quarantine requirement, so I attempted to make the change online online and received an email stating "Action required" directing me to go you Manage My Booking and I would "be asked for an e-signature acceptance of the total fee USD $100 for the changes to reservation ***." I followed the instructions but was brought to a screen that showed the original booking and said "Status - Validating Travel Credits" and "Airline Confirmation# Pending". Now (Wednesday 44 hours before departure on Friday) when I click on "change request" it says, "Exchange Alert! Notice: Your flight departure time is within 24 hours. This close to the departure time requires that you reach out to the airlines directly for any and all requests/changes." I have called countless times with no success of anyone ever answering while I sat on hold for hours and hours. I have phone records through my mobile provider should anyone need proof be required. I am traveling in two days and still have no resolution. I am hopeful the airline can work with me.

I paid for 3 tickets to New Zealand (***) through an associated loan (Affirm), over $2100. Because of this global pandemic, we cancelled our tickets (no fault of our own) on March 24. Today is April 20 and still no one has contacted me. You try to call, and they don't pick up ANYONE's call "because of the virus". They WON'T accept emails "because of the virus". I still have yet to hear back from someone after I cancelled my tickets and someone was supposedly going to call back within 48 hours. All the while Affirm is hounding me for a loan that should have been cancelled A MONTH AGO! I paid part of this loan before (covid 19 restrictions). This company is charging OUTRAGEOUS FEES (no fault of my own mind you), all the while this loan company is charging me interest everyday these people don't refund my tickets! This company is a straight up scam! Affirm is now telling me if I don't continue to pay the $2100, my credit will be affected... No one is even allowed to fly! I WANT MY REFUND FLYUS!

They set their company and website up so that NO ONE CAN CONTACT THEM or BE REFUNDED "because of the crises". You can't speak to a single person and they run away free with your money while blaming it on the coronavirus. BUYERS BEWARE!

Just echoing the many, many, many complaints regarding refunds I had been able to reach flyus.com via phone fairly easy up until the past few days. I have tried 4 times in the past 2 days and I either get disconnected after 30 minutes on hold or put into a generic voicemail to leave a message that won't be returned. As per the flyus.com rep Ryan x800 whom I spoke with on August 26th, I went into the "Manage My Booking" link and clicked the appropriate buttons to start the cancellation and receive my full refund (no fees charged) from Turkish Air. The last click is to acknowledge "Yes, I accept the total refundable amount of $*** to cancel reservation ***. Of course flyus.com is going to charge $50/ticket for "processing" it. After clicking this acknowledgement and "Complete", the window disappears and there is no way to know if the cancellation has been received. No email has been received indicating the cancellation has been received. The communication with flyus.com is beyond difficult. I am sure the response will be full of excuses blaming Covid and high call volume, etc. Empty, insincere apologies for my "patience and understanding" are not what I am looking for, I really just want someone at the company to pick up the phone and communicate.

FlyUs is taking advantage of its customers during a global pandemic and it is despicable. I have four flights booked on two reservations and it has been an absolute nightmare dealing with this company. I can't even get through to talk to a human (2 hours on hold before I had to give up) and my first few emails were completely ignored. My flights have all been canceled by Etihad and the airline is giving credit to travel by July 30. FlyUs has said they had to cancel the flights and work with the airline resulting in a $75 per ticket fee. I don't believe they would have to cancel the flights when the airline already did and offered the credit. Canceling flights that were done by the airline is not worth $300 of time. Secondly, FlyUs has not explained how I get my travel credit even though I have asked on a number of emails. Finally, and probably the biggest money grab. FlyUs has said there is another $75 per ticket fee to rebook the trip. Again, we are using travel funds on the same airline to books, this should not cost us $300. I am fine with the credit and I could even handle a small fee since I understand that the travel industry is struggling right now. What I can't accept is a company charging insane amounts of money on fees during a global health crisis. DO NOT BOOK WITH THIS COMPANY. I regret booking our trip through them, it has made a difficult situation even worse.

So I a plane ticket to Tokyo with Flyus, and Japan has recently put up new border restrictions due to COVID. This means that I cannot entry the country until March. So I filed a request to move my departure date to March 10th, and I STILL don't know if my new reservation has been finalized.
Flyus says they will charge me $326 to change my flight, they have not given me a method for me to pay this. Has my new departure date been finalized?
I can't confirm with them over the phone and I have not received any written confirmation that it had been changed. I've been on hold with them for over 2 hours. My original flight was for tomorrow, and I really don't want to be in a situation that they take so long to process my flight change that I end up being counted as a no show to the airline and I have to pay full price for a new ticket.
I understand that due to COVID, they are probably experiencing a lot of calls, but every time I contact them, it seems like I talk to the same two people. Did you guys really just hire two people to handle your call center? Like, really!?

Moreover, why are they charging me $326 to change my flight reservation when literally in the Japan Airline's website (JAL is the airline I'm using) has made it so that any ticket bought between June 11 and March 31 can be rescheduled anytime FREE OF CHARGE (https://www.jal.co.jp/jp/en/info/2020/inter/XXXXXX/). Flyus, are you trying to rip us off!?

Don't ever use these guys, Just buy your tickets from the airline.

I was not refunded a single $ for the ticket booked through Flyus, when the flight was canceled by AirIndia.

Here is a sequence:
1. I booked the ticket through flyus on 10/25 (*** - I can give the booking number, if required)
2. I received schedule change notification on 12/18, 1/4/22 and 1/11/22. Due to the deteriorating COVID situation, I wanted to find out how much it would cost if I were to cancel/change my tickets.
3. I couldn't reach Flyus after multiple calls, and by way of an automated messages, I was directed to request cancellation/changes online.
4. There was a very clear communication that - I will be informed about the charges first before cancellation of ticket. Only after my confirmation, the tickets will be canceled.
5. Meanwhile, I continued to call flyus without any success.
6. I was getting on the edge and hence I called AirIndia and AirIndia informed me that cancellation charges would be $250 + Flyus charges. AirIndia also informed me that due to the current situation, they are allowing one time free changes to itinerary.
7. On 1/18/22 - I received an email from AirIndia with the following text: "This is to inform you that due to deployment of the 5G communications in the USA, we will not be able to operate
***/19Jan22." Subsequently, I did not go to SFO airport as the flight was canceled.
8. Now on 1/19/22, I have received a mail from Flyus stating - Our records indicate that you have purchased a deeply discounted fare and therefore, restricts the ability to cancel or change your
reservation. You must travel your original booked itinerary or the ticket will lose all of its value.
9. This entire situation has jeopardized my travel plans and agonized me/my family as this situation has caused too much friction in terms of travel preparation, communication etc.
10. Finally after multiple attempts, nobody is even responding at Flyus to explain what exactly happened

I wouldn't provide any star, if that was possible.

On 3/4 I booked a flight from NYC to Moscow (with a layover in Istanbul) for $616.99. through Flyus.com. Air company - Turkish Airlines. Dates of the flight -Apr 8, 2021, 1:00 PM to Russia,Moscow and Apr 29, 2021, 1:30 AM back to USA, NYC. I flew to Moscow, Russia according to the schedule. While being in Russia I checked the status of my return flight on Flyus.com and saw that the flight was cancelled. Immediately I called Turkish Airlines to find out what happened, assistants there explained to me that I can only ask for explanation and refund at Flyus.com. No emails, no phone calls, nothing was sent my way to explain, apologize or offer assistance.I booked my flight through another company. When I arrived to US I started calling Flyus.com - no answer. When I finally pressed button "book a flight" while calling, miraculously assistant answered. They started coming up with excuses that they cannot refund anything until Turkish Airlines refunded them. Instead they were insisting that I should go to their portal and press cancel my flight. I said that I didn't cancel - you did. They also were trying to charge me cancellation fee for forcing me to cancel flight so they can blame this on me. I never heard such an explanation by air company. When I asked to talk to the manager a lady on the phone started telling me that there was no manager on site by that time. I dialed from a different phone number pressing again "book a flight" and I asked for a manager who again miraculously was right next to the assistant. When they realized that it was me again they started to come up with nonsense excuses about refund again, saying it will take them a month or 2. They didn't offer me any credit also. Then both of the ladies on the phone were talking quietly to each other and after they would just hang up on me. It's been 10 month and no refund. They also don't service their phone number anymore

Due to covid my destination of travel (phuket, thailand) was under lockdown. The flight was not cancelled but the country required a week minimal quarantine. I called flyus customer support in September and was advised to cancel the flight and rebook with future dates. The dates i chose were the same as original booking but for the following year. i then received an email of confirmation on those dates. I read in bold the dates i chose, but the email stated that i had until june 12 to select new dates. ive called mutiple times in april to get an understandmant of what i can do and how to proceed. i called flyus every week in may and ive called every day since june started and have not been able to get through. i dont get placed on hold the call just states call at later time and hangs up ive sent mutiple inquirys to flyus through each category of reasoning and receive no response aside from the automatic reply that it has been received. on MAY31 i went back to my email in spetember and tried to just accept my new travel dates and finally got an email response. they stated that i cannot choose those dates and i have until JULY 31st to travel. in such short notice i tried to plan a smaller trip with the credit that was given and constantly been rejected. the time frame in response is a single email a day. so i provided a list of possible questions that can be answered to get an understandment of how i can travel, is there anything i can do, can i pay more to receive any additional support and was responded "the answer to your questions is NO" i still received no answer with customer support numbers. today is june 8th and ive been told by that only email of response that the credit is with singapore airlines and not with flyus and my tickets expire on now june 11. this has been very poor communication there is no way into speaking with customer support and my two fully paid tickets value will be lost.

I purchased a single airline ticket from Flyus this morning. It stated that $80 of the cost was for one check in bag, on both the departure & the arrival flight. This is the only reason I purchased this ticket. I had first checked off not to include a certain airline (spirit). However, when Flyus broke down the cost showing this price included a check on (luggage), it was to good to pass up, like it was to good to be true. After purchasing, I went to see if I could choose my seat, I checked isle seat and noticed it was going to charge my $10 for some random isle seat, so I unchecked isle & checked any seat on plane, this is what was checked before I thought maybe an isle seat was better. It still left the $10 fee. Even after checking the same box, that was checked when I opened the window. So, I then clicked the at the top right corner of this box to cancel and close out of this window. I immediately got an email stating they would charge my card $10 for my seat choice. I chose this company because it allows you to cancel within 24 hours of booking and it gives 24/7 customer service. This is not true at all. Neither thing is true. Theres not one ounce of truth to this. You can not call them, nor leave a message. You can not email them, they all bounced back as a do not reply. They provide zero customer service 24/7. Which equals zero customer service ever. After trying to call a number that is dead, cant leave a message or anything, I immediately went to *** huge fee for doing so. I then called spirit airline to ask them how much to add a checked bag, m not in the system for this *** booked. So, I have no ticket for this flight, Im out the money for this flight, Im out the money for a seat on a flight Im not on & was never able to choose anyways, I can not get ahold of anyone on the 24/7 customer service phone our email or online. I recommend this company be investigated. Very very bad.

On Saturday Feb 5 at around 9pm pacific time, I purchased four tickets from LAX to IST about Turkish Airlines (reservation *** for $4896.68. When I received the notification from Flyus.com minutes later (received at 9:04pm), the message indicated "NO CHECKED BAGS INCLUDED" for both legs of the round-tripthis was a surprise to me as it had not been indicated online at the time of booking (through momondo.com). Because this would cost my family quite a bit more than the advertised price, I called right away to cancel. An agent indicated that I had called within 7 minutes of the online booking, and I would be able to cancel the booking with no cancellation fee since I had called before flyus.com purchased the tickets on my behalf. I received an online "cancellation quote request" from flyus.com at 9:20pm. On the basis of this conversation, in order to lock in low prevailing prices, I purchased new tickets directly from the airline. The next morning (at 6:38am) I received a message from Flyus.com indicating that I would be charged a $200 cancellation fee, contradicting what the agent had told me the night before. I immediately sent a reply challenging this. At 7:35am I received another note from Flyus.com saying that in fact their tickets allowed for 2 bags per passenger, contradicting information from the message they had sent me following my initial booking, or I could cancel for $200 ($50 per passenger). But at this point it was too late as I had already booked with the airline. Because the Flyus.com telephone would not connect me with an agent after several tries I sent an email asking not to be charged this fee as I had to cancel due to their own incorrect and conflicting information. Despite this I was sent a message this morning at 10:05am indicating that my ticket had been cancelled and I would be charged $200. please note, I have copies of all emails received from Flyus.com, documenting the foregoing information

We purchased four tickets on 6/15 for $2726.40 to travel to see family in Oslo, Norway from Newark, NJ over Christmas. When we realized we would be unable to enter the country, we attempted to cancel the order on 11/17. We heard nothing from FlyUs over repeated attempts to email, chat, or call for over a month, until 12/18 informing us of the following (screenshot included): The airline fare rules for your ticket requires you to re-book at the same time your cancellation is processed. When you are ready to re-book, the airline will charge a penalty of USD $ 300.00 per passenger plus any difference in airfare, taxes, and fees. At that time, Flyus.com will also charge a fee of USD $ 200.00 which covers our processing costs. Here are some general restrictions: Cancellations must be made before flight departure - otherwise, you may be listed as a no-show and will lose the value of your ticket You cannot change the name on an airline ticket or give the ticket to someone else to use You cannot exchange a ticket from one airline to another You cannot change the routing, including departure or arrival city and stopovers. I responded with the following (with the SAS website details refuting the FlyUs claims): SAS does not require a rebooking fee or rebooking at the time of cancellation: https://www.flysas.com/us-en/traffic-information/message/. Additionally, SAS does not require that we fly the same route or have the same passenger list. Please cancel the trip and issue a voucher for the full refund (minus the Flyus rebooking costs). We received no response to this and accepted the FlyUs terms (which were factually incorrect and so onerous to make rebooking very difficult). To this day (2/16 - almost two months later), the FlyUs site still shows the airline response as 'Pending' (screenshot included). There is no way for us to even receive the partial refund and I believe the money is unavailable at this point from SAS.

I purchased a flight over the Christmas holiday from Chicago (ORD) to Copenhagen (CPH). The original fight itinerary read as follows: Chicago (ORD)-Stockholm (ARN) layover, Stockholm (ARN) to Hamburg (HAM) layover, Hamburg (HAM) to Copenhagen (CPH). Our return flights were: Copenhagen (CPH)-Stockholm (ARN) layover, Stockholm (ARN)-Chicago (ORD). I received a notification from the airline directly that our route has changed. I log into the app and see that my wife and I do not have flights booked from Chicago any longer at all. Our new flights are as follows: Copenhagen (CPH)-Stockholm (ARN), Hamburg (HAM)-Copenhagen (CPH), Stockholm (ARN)-Hamburg (HAM), and finally Copenhagen (CPH)-Chicago (ORD). None of the new flights, with the exception of the flight from CPH-ORD make any sense at all. We have no intention of visiting Hamburg or Stockholm, yet Flyus booked us flights to these locations, regardless. And we have no flight from our original departure location of Chicago. All flights are conducted through SAS airlines. We tried calling the airline directly multiple times and they continually state that we must contact flyus.com directly to resolve this issue as they can't change bookings that were made through agencies. The only problem with this is that I have emailed flyus.com multiple times with no response as well as having sat on hold for an accumulation of over 5 hours in total without a single person answering the phone. To resolve this issue almost seems impossible as I cannot contact them and they seem to evade any form of contact. I would like my issue resolved as I fear that if I attempt to "cancel" or "change" the flights, they will attempt to charge us large fees instead of fixing their mistakes. My wife and I planned this trip and were very excited to spend the holidays in Scandinavia, but this is making it incredibly stressful. Additionally, I have uploaded screenshots of what I see on the Flyus.com website and the SAS airlines website.

Dear Complaintsboard.com, I booked 7 tickets with Turkish Airways from Dallas to Athens. My booking# is 4V2774. I picked Flyus.com, because they offered a slightly better price. I paid extra for selecting the seats, as my sister and brother-in-law insisted that selecting seats is very important for them. I paid $3813.20 with below breakdown: 7 Adult Ticket - 495.08 = $3465.56 Seats Costs - $ 273.00 Seats Service Fees - $ 69.65 SMS Updates - $ 4.99 I was happy to receive the confirmation email, but after 90 minutes received another email from Flyus that unfortunately the airline has not accepted the price for the ticket and bumped it up to $3645.60 (an increase of $25.72 per ticket) and I was asked if I accept this increase or not. I felt duped but not being sure about consequences of cancelation, decided to pay the extra, assuming that the seat selection is still in place, but after receiving the E-tickets and checking them noticed that my selected seats are not there. So far you can feel my frustration, but I decided again that it is not worth the headache of cancelation, so I started reselecting the seats and was ready pay the extra fee, but trying this I noticed that my issued tickets could not select seats and this was enough for me. I tried calling the agency's support. The answering machine warned me that it is better to cancel online instead of trying to talk to a representative and this was very true! I wasted an hour trying to talk to somebody. No communication was possible on the website either. Finally, I gave up and cancelled my booking, assuming that I will be fully refunded because I made the booking less than 3 hours ago, but not only they deducted $80 from my payment but charged an extra $175 to my credit card! My questions are: Why should I be slapped for Flyus mistake for not updating their ticket price with the airline? Was it all just a mistake or could it be a malicious practice by the company? Could there be more silent victims? Sincerely

I booked flights for my entire family. I accidentally booked my in law's flight with her nickname of Cindy. (legal name is Cynthia). Within 5 minutes...(flight confirmed 1/3/22 @ 8:33am and change request @ 8:37am ), I realized that and made the change request online. The confirmation email said that it would be 48 hrs before I would hear from them. I called back on 1/15 & I spoke with an agent who told me it was not possible to update her ticket without a passport which she does not have. Our flight is domestic, not international. I was very upset and asked to speak with a manager. She told me that they would call me back. When they finally did call me, it was after 11pm a day or two later. I missed it because it was so late. I tried calling back and was able to speak with another agent. She informed me that all they needed was a government issued ID. Great, I uploaded it to their online portal. I heard back from an agent within a day or so. She called to inform me that my ticket could be updated and that they would be charging a fee of $34.00 to change my mother in laws nickname to her legal name (Cindy to Cynthia). I again was very frustrated...my mistake but this should not be that big of an issue. This agent was very rude and she said that "she isn't the one that made the mistake" and "FlyUs doesn't feel like they should pay for our mistake". Again, I take full responsibility for putting the name in incorrectly. I tell her that I didn't appreciate her speaking to me that way and that we will not be booking through FlyUs again. She then proceeds to be very rude again. I told her to charge the $34 & make the change. We both hung up at that point. That was 1/19 and it's now 1/22. The change has still not been made. A simple way to handle this would have been to tell me "Oh, thanks for letting us know. We will get this corrected for you. We hope to earn your business in the future! Enjoy your trip!" but instead, I was met with rude & non accommodating agents.

Hi,There is another complaint that was open and still in dispute , but unfortunately I am unable to update that case. The Complaint ID ID This is the latest infor from Flyus,,Dear ***,As previously advised by our team. The refund comes directly from airlines to customer original form of payment. We have no way of speeding up this internal process. Flyus.com only initiate the refund and funds are then released back from the airlines to your bank. Some airline are taking longer than others. We ask that you give the airline the time needed. Unfortunately, we cannot speed up the airline's internal processes but can assure you the ticket status show refunded.Please see the ticket status below:PNR Reference: M9VXZW Carrier Code: 890 Airline Booking Reference:)>*ETA ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.EK I 25OCT21 *** ETR ***/SAHI 2.EK RF 21APR22 *** ETR *** >ETR1 TICKET ***/*** M9VXZW/1P/1QE *** CPN FROM/TO FLT DATE FBC STATUS 1 JFKDXB EK0202 20DEC21 KHEESUS1 REFUND 2 DXBHYD EK0528 22DEC21 KHEESUS1 REFUND 3 HYDDXB EK0527 03JAN22 KHEESUS1 REFUND 4 DXBJFK EK0201 04JAN22 KHEESUS1 REFUND We hope this information helps.Thank you.Flyus.com customer care team.I Called the Airlines, but they were not able to pull the record using the above PNR reference # and also using the eTicket numner.The airlines also mentioned that, they dont send the refund to the customer's mode of payment rather the *** Agency does it. Seems this is mentioned in the Terms and Conditions of Emirates. I would like Flyus to provide me the right Airline Reference #, correct eTicket # and the clarification that FLYUS will send me the refund.I am not sure if this is Flyus' way of making us run in circles.1. Please send the link that the Airlines will send me the refund to my account 2. Correct eTkt and Airline ref number (not M9VXZW)Thanks

Unauthorized charges to my credit card for ticket fee that was increased by $100 without my consent. Lack of any response from FlyUs. On 11/17 I purchased a flight ticket through FlyUS for $239.95, the departure is set for Friday 11/20. At 3:50 pm on the 17th, received a call from Amy, A FlyUS representative indicating my ticket price had increased by $120 and asked if I would like to keep my reservation or cancel. I gave it some thought and called her back to inform her I would cancel as I had made other travel arrangements. Amy initially called me from a Florida number then called me from her personal cell and proceeded to text me as well. Once I informed Amy I would cancel due to the price increase, she verbally confirmed the cancellation and stated I would receive an email with the details of the cancellation. At 7:59 on the 17th, I receive a text from Amy stating they were not able to cancel the flight and asked if I was still looking to travel. I reiterated via text that I had made other travel arrangements per our earlier call and needed to cancel my reservation Amy responded by saying they were not able to cancel but can issue me a credit. I responded with yet another request to cancel my reservation and receive a full credit. On Wednesday 11/18 /2020 I attempted to call FlyUs at [protected] and their voicemail box full. I also attempted to submit an inquiry on their contact us and when clicking on submit inquiry, nothing was processed. I called Amy again since I had her cell phone number and she is no longer answering my phone calls or texts. On Thursday 11/19 I again attempted to call FlyUS on the phone number listed on their website and no representative was available however I did leave a message with my contact information. Today, Thursday 11/19 I called my credit card company and alerted them of this transaction only to discover that FlyUS processed an unauthorized charge of $350 on my card - this is the higher priced flight that I declined.

Flyus.com has not confirmed my ticket till November 18 for revised itinerary whereas my flying date is November 28 I have booked round trip ticket with Flyus.com on October 10. My confirmation number is *** My flight were scheduled on November 29 Bermuda to Newyork with Jetblue and Newyork to new delhi with Airindia. I have received email from Flyus.com on October 29 for airline schedule change that has an impact on your flight itinerary i.e. the schedule for Bermuda to JFK was changed. I have dropped email to Flyus.com regarding the same matter on Nov 2, 2020 that I donot agree with revised itinerary as the layover time for me will be very less to catch other connecting flight. After that I have tried to call them so many time and first I asked them to provide me the flight a day earlier that is on November 28 for Bermuda to Newyork and my rest of itinerary be the same. This request was made on November 4 and they responded for my that request on November 16 that Jetblue cannot change the flight I request since the class which I am now is not available in the Jet blue requested flight. I again requested them if I can cancel the first leg of the flight so that I can catch my flight for New delhi from New york. This request was made on November 16 and today as on November 18, I have made so many calls and dropped so many emails. I have not received any resolution from them. They have only responded once they are waiting for Jetblue to respond. After that I called airline Jetblue today myself and told my entire story and she has done whatever she can do from her side: She told me she has updated in the system i.e in the OSI that Jet blue authorises for travel agent to change segment for my flight to November 28 *** Since the Economy class was not available they have provided me P class with no extra charges hence no waiver is needed. I have communicated same thing to Flyus as they will always be waiting for response from airline, still no response from them

Flight was cancelled due to Covid-19. Airline company is ok with refunding. Flyus promised to refund but we never receive follow-up from Flyus. We bought two round-trip tickets (Hefei, China SFO, US) through Flyus.com (confirmation ***) on 12/13. The airline is Air China. The outbound was on 01/15 and everything went well. Due to Covid-19 outbreak, Air China totally cancels its flight departing from SFO and it is not recovered even today. Therefore, we could not make the returning flight which was scheduled on 07/01. We called Flyus.com and Air China early June. Both of them confirmed the returning tickets are refundable and also eligible for schedule change, but needs to be done through Flyus.com within one year after our outbound flight (thus deadline is 01/15). On 11/07, we decided and called Flyus.com to request for refund. Agent helped to initiate refund and said we would receive an email from Flyus.com refund team around 48 hours. The email will describe how much refund we can get and they will proceed refund if we agree on that number. However, no email in the following week. We called Flyus.com again on 11/14, the agent (another person) said refund request was still in progress. We also expressed the concern of due day coming soon. After that, we can never talk to anyone on Flyus.com side. Call is either put on hold for hours no one answer or re-directed to voicemail, and either voicemail is full or no one calls back after leaving a message. Since 11/07 we requested for refund, there is no progress for the past 4 weeks. I doubt Flyus.com takes our case seriously and really begins the refund procedure. I understand there might be a lot of requests for refund and schedule change. While waiting, I also called Air China and the airline actually doesn't receive many cases from travel agent like Flyus.com these days. I don't see any hope to get this issue resolved at this moment. Flyus.com can simply keep us updated by email if their actions are really ongoing. Unfortunately, they do not behave like a honest business.

I have not received a refund in airfare on a canceled flight by Latam Airlines, but booked through the Flyus.com travel agency. I have contacted both Latam Airline and Flyus.com on several occasions with no positive results. Flyus.com told me that they have submitted the request for my airline refund. Latam airline indicates they have not received the request. Latam airline explained that the refund needs to come from the travel agency. I have several friends who have received their refund from Latam airlines for this exact flight. My initial request for a refund occurred 48 hours before the flight was to take off when learned that the flight was canceled by the airline. I have submitted the request by email and through their "manage my booking" portal. I have had numerous phone conversations and they keep telling me the refund is in process. But Latam has told me they have not received the request. Recently, I am unable to reach Flyus.com by telephone [protected]. I am forwarded to a mailbox that is full or am disconnected. I also paid $50 to have Flyus.com process the refund. On October 14 I received this email from Flyus.com "Dear Ms., We apologize for the delayed update. On October 1st, we called Latam and spoke with *** regarding the refund status and were told the refund is still pending but he was unable to do anything to prioritize or provide a time frame for how much longer it's going to take but he confirmed the refund request was made on March 27th and Sep 1st too. We kindly ask you wait a bit longer and expect our notification to advise you the refund was processed. Than you for your understanding. If you have any questions and/or concerns please contact our customer support center at [protected] hours a day, 7 days a week. Best Regards, Flyus.com" I contacted Latam airlines again on December 7, [protected] and they told me they have not received a request from Flyus.com. They did provide a telephone number that travel agencies use to request refunds which is [protected]. The following is pertinent information regarding this complaint: Flyus Booking Reference #: *** Latam Airlines Reference #: *** E-Ticket: XXXXXXXXXXXXX Latam Flight # *** Leaving Los Angeles on 03/21 to Lima, Peru Latam Flight # *** Leaving Lima, Peru on 04/03 to Los Angeles Ticket #: XXXXXXXXXXXXXXXX issued by Flyus.com for my request Fare: $782.00

I paid over $1800 for a flight to Germany. This does not include Trip insurance and all of their fees. They are refusing to give a refund. I have never, ever written a poor review, so it saddens me to be this angry to do something like this. My husband and I saved up to have a nice vacation in Germany. The flights originally cost me approximately $1152 dollars and we booked in January prior to COVID being declared a pandemic. We could not fly in May when we were originally suppose to due to travel restrictions so had to move the flight to October-Flyus charged me $336 per flight to transfer the date. Although we were not happy about taking advantage of us to make money during this time, we were so excited about our trip that we paid it and moved on. Travel restrictions are still in place now and our AIRLINE cancelled the flight. I contacted Flyus.com to say that we would like a full refund due to the flight being canceled. I sat on hold on the phone for 72 minutes, and then received a message saying "your wait time has exceeded that maximum time" and they hung up. I was so furious as I took time out of my job to call to resolve this matter, so I emailed them instead. They emailed back stating that the flight was non-refundable. I emailed back stating that the DOT has it listed on their website that if the airline cancels the flight, we should receive a full refund. Flyus then responded to "contact the airline directly." I contacted the airline and they said that Flyus is mistaken and we need to go through them and cannot go through the airline. I have tried to contact Flyus.com SEVEN times since this with no contact back. My husband called twice and sat on hold for 45 minutes until an answering machine told him to leave a message and then hang up. He has left two. I have written FIVE emails to them stating that I want to resolve this and get my money back and they have ignored them all despite their auto-email stating "you will receive contact back in 24-48 hours." When you go into their "Manage my Booking" site it makes you agree to their fees if you even want to start a refund request. There is NO way around it. I then got an email stating that I cancelled my flight (even though I DID NOT, the AIRLINES DID) and they gave me a quote of only $1152 refund MINUS THEIR $200 FEE! What a time to take advantage of people? We have worked so hard to have a nice vacation and now they are taking SO MUCH money from us. We have NO CHOICE to fly. The flight was cancelled for us, and now we will loose so much of what we have saved and worked so hard for. I am so upset and will NEVER EVER again use this website. I will make sure that nobody in my family or immediate circle does as well. I am appalled at what is happening and have had many sleepless nights over the amount of money we are losing, with no vacation. This was going to be a time away from this difficult year, to be with each other, and relax. I can't believe how they are handling this situation.

Flyus booking cancelled by Airline company. New booking -over the phone- as instructed by Flyus & Airline. But now Flyus gone AWOL. No confirmation! 07/26 I booked w/Flyus a roundtrip LAX-Paris -LAX on Air Tahiti Nui for the month of September . 08/03 I received an email from Air Tahiti Nui saying all flights were cancelled until end of September . 08/04 I contacted Flyus and I was "offered" for an additional fee to book a new flight before 09/30, said flight had to be scheduled sometime before 12/31. Here is Flyus answer dated 08/04: "We have checked with the airline and said that curently refund is not possible even if the flights were cancelled and that at this time you can only reschedule the flight for future travel dates. Please be advised that the new travel dates must be provided by 30 Sep 2020 and the trip must be completed by 30 Dec 2021. In order to facilitate the amount of requests we have received, as well as our normal business volumes, Flyus.com will no longer be able to waive our full processing fees and will be accessing a $75 nonrefundable handling/processing fee per person for all passengers requesting a change in relation to the Coronavirus. This is a significant decrease from our standard change fee. If you have any questions and/or concerns please contact our customer support center at +[protected] hours a day, 7 days a week. You can also contact support at https://www.flyus.com/support.html. 08/05 Air Tahiti confirmed the following via email: "Dear passenger, Thank you for contacting Air Tahiti Nui. We are unable to fly from Los Angeles to Europe due to the closing of the borders, and flights have been cancelled for September .Please contact the travel agent where you book your flights to re-schedule, and to inquire about our conditions.They can also contact our inside sales department for assistance if they need it. Thank you for your understanding." 09/15 In response to a new email, Flyus confirmed the following information related to the conditions for a new booking : "Yes, the airline guidelines did not change so you have to provide new dates to complete the reissue before 30SEP and the exchange processing fee of $75 will be also charged by Flyus at the time exchange is processed. As a third party, we have to cover our operational costs, the fee was significantly reduced from $250.00 to $75.00 for change requests that are Covid-19 related for all tickets. Thank you! If you have any questions and/or concerns please contact our customer support center at +[protected] hours a day, 7 days a week. You can also contact support at https://www.flyus.com/support.html. Again thank you for using Flyus.com, we hope that you will consider us for future travel needs. 09/20 I booked a new roundtrip ticket with Flyus over the phone. I am still waiting for a confirmation. I checked my online account with Flyus and it looks like a new confirmation number was issued as well as a new eTicket number. Status said "Tickets issued and payment processed", "Congratulations! Your payment has been processed and all tickets issued. We have sent you a separate email with your ticket details. Happy travels!" Since then no separate email was ever received, no one is answering the phone, no response or acknowledgement of any kind to several support inquiries submitted online from Flyus.com, Worse, I have been unable for weeks and to this day, to use/access the "Manage my booking" page on Flyus.com, which is even more unacceptable considering that now they instructed their customers to first submit request via the site and the "Manage my booking" page!

I purchased a flight ticket and the airline cancelled the flight. FlyUs has given me a very difficult time in getting my money back for a refund. I booked a one-way trip to London on 11/23, and I usually use Kayak.com to find my flights, but Kayak redirected me to purchase through FlyUs. I purchased the tickets, flight insurance, and the FlyUs Best Purchase Guarantee as this trip is very important to me and I didn't want anything to go wrong, so I protected it with the maximum allowable coverage. The trip was to contain two flights: One from my hometown to Seattle to catch my international flight through Delta, and then my international flight from Seattle to London through Virgin Atlantic. Around mid December I noticed that the Virgin Atlantic flight was listed as "not confirmed," so I first called Virgin Atlantic's customer service on 12/19 to make sure the flight was still going to happen and they told me the flight was cancelled due to "operational issues." Virgin Atlantic told me they could not book me on a new flight or refund me as the ticket had been purchased through a third party (FlyUs) and had told me to call FlyUs. I called FlyUs repeatedly but did not get through to them until 12/21, whereupon I was told that FlyUs could either refund me the *full amountas the flight was cancelled or try to rebook me, but the rebook option would only allow them to operate within Virgin Atlantic's airline (and FlyUs told me Virgin Atlantic did not have any flights to my Heathrow airport option). At this point I asked for a refund so I could book with a new airline and go to Heathrow and I have STILL not received it. When you try to call FlyUs you usually either immediately get either a voicemail (which, I have left multiple voicemails and have never once been called back), you receive hold music for exactly 1 hour 1 minute and then get directed to a voicemail (again, they never call you back), or hopefully you get through to a rep (but this is very rare). I've called maybe about 30-50 times and have spoken to a real person about maybe 4-5 times. The call service directs you to also try to message their company through their website, and I've also done this a few times and only received one response to maybe 3-4 separate messages (also note that the reply I got was in January a day or two ago and told me they only have record of me asking for a refund as of a few days ago, which is utterly incorrect as I have been asking for a refund now since 12/21). So to summarize, I booked my flight in November, it was cancelled and I was told in December that I was entitled to a full refund. I didn't hear anything for weeks, and whenever I called back I was told by FlyUs that the cancellation process was still underway as they needed approval from Virgin Atlantic (for the record, I called Virgin Atlantic about this and they told me that there should be no approval needed for a refund on a cancelled flight). FINALLY today, weeks after two and a half weeks of waiting for a refund, I received an e-mail from FlyUs that said they would refund me but charge me a "$100 fee per ticket." I called and the rep today told me she had no record or notes in her system of my 12/21 call where I was told I would be refunded the full amount with no fees. I was also concerned that because I had two flights (one to Seattle and one to London) there would be two separate $100 fees, but she told me there would be only one for the whole booking (although at this point with this company I wouldn't be surprised if they backtracked on this and did charge me more). At this point I am expecting a call from a FlyUs manager to resolve the situation. This whole process has been the worst customer service I have ever seen with a major company. From them not being available to answer calls or messages to their delays in refunds to them having a few times no records of my calls. Even below, you can see some of their responses to customers have typos in them. This is a very unprofessional company, and I would hope anyone that reads this decides to purchase their tickets through a different company.