Foot Locker
Reviews and Complaints

I had to wait for 2 weeks to receive my order, even if on the web site it says that you receive your delivery in 3-5 working days and actually I am still waiting for it.
There was a problem with my adress, but the delivery driver doesn't have a phone to contact me and when I tried to solve the problem and called ups, they told me that they cannot change the adress until they receive it from foot locker. So now I have to wait for more days until the update of my adress is done! This is stupid!
I would never recommand foot locker or ups to anyone!

Avoid them, people.
So many bad words about them.
They decline working credit cards and it's really irritating. Especially when you use this card all the time. Don't think they are so special not to accept definite types o cards. It's just ridiculous.
The service itself is poor af. If you want to know something about your order you have to write or call and maybe they will answer. Forget about their help if you need it. No offer instead, no alternative and they won't apologize because they really don't care.
What a terrible place for ordering.
Avoid. Avoid. Avoid!

I ordered a pair of shoes on august 6. I was told on august 14 they would ship overnight and I would have august 15. When I didn't receive them I called. I was told they were cancelled. No one bothered to tell me that. I am yet to receive my gift card or refund. I have called everyday since. I get a different story everytime. I will never order anything online or in the store again. If I could get a refund I would not spend it at footlocker. I am very disatified. I got a 10 slap in the face gift card for my trouble.

Footlocker is horrible! This company should be investigated, there is something wrong with them!
Bought a pair of jordan shoes and that was a present for my brother. Money was immediately taken from my account, but I did not received a payment confirmation which was strange.
After a month of waiting I contacted them to ask about the status of my order and they said that it was delivered! That was a lie, because I never received anything and only later I was told the truth that my order got lost.
Everything they said was not true, they lied and gave me nothing but fake promises. I lost my money because of these dishonest scam artists and I will not buy from them again! I can't believe they are allowed to do business and scam people! Horrible!

I will never buy from footlocker again because these clowns don't care about their customers and they refused to help me with my problem. My shoes were too big and I asked for a replacement but customer service rep said they were not able to help me. Moreover they said that it was my fault because I made a mistake while placing my order. That was not true, I know what I paid for and before pressing the submit button I checked everything carefully. They simply made a mistake and they decided that it was much easier to blame me.
That's not a good way to do business. They already lost one customer and i'm sure they'll lose more, especially with that kind of attitude. Very poor service, better shop elsewhere.

Ordered a pair of shoes from www.footlocker.com and according to what they said I was supposed to get them last week but nothing arrived. I contacted footlocker customer care and they said they had some difficulties with the delivery and promised i'll get the shoes this monday. Well, it is already friday and nothing. Their customer service rep said that they are not able to tell the exact delivery date. I asked for a refund but they said they cannot do that. I'm very disappointed with footlocker! Ordered from them in the past and was very satisfied, but this time they let me down!

Placed an order with footlocker and bought a nice pair of good looking nikes. They charged my card and I was supposed to get some kind of payment confirmation but they didn't send me anything. I emailed customer service and they said that they don't have such thing as payment confirmation emails and assured me i'll get my order soon. Two weeks later I contacted them again and was told that my order was shipped.
Later they emailed me and said they made a mistake and told that my order was still in the warehouse. Later I got another mail saying my order was no longer in stock and they asked me would I like to place another order. I refused and asked for a refund and they said sure, but refund was never issued.

I have became a vip member at footlocker over a year ago. I have spent $1, 245.00 in less than a year. This was supposed to put me on the platinum vip list. Below is what I should have been receiving. So it says that I should have received a rewards card for spending money. I never received anything from them.
Enjoy a platinum status welcome offer
Every time you spend $100, $150, or $200 in a single purchase, you'll receive a $10, $15, or $20 reward card

So I did a chat with foot locker asking about this. They said I would have to call and talk to a specialist. Really what is the point of online chat if you cant do help.

So I called, explained to them that I never received a rewards card and no coupon emails. The lady explained to me that the rewards points are on the receipt, that the sales associated did not tell me about just about doing the survey for them with there name circled. She then proceddes to tell me that they send me rewards in my email. I look and I see on line codes for 20% on line, thoses are not in store coupins and not just for vip. I tell her all the emails that I have gotten from foot locker, vip and none of them were coupons or rewards.
I get put on hold and I read more about the rewards. So me spending $1, 245.00 I should have rewards for $120.00 right... She gets back on the phone and tells me they have found that some of the rewards emails did not go through and she was going to resend them. Ok and it will take 2-3 weeks before I see them in my email. Wtf... Then she says is there anything else I can help you with? I said I sat on this phone for 45 minutes and I am a loyal vip customer and your resolution is to send me some emails that I never got int he first place...

Moral of the story is there is really no benefit in being a loyal vip platinum member to footlocker as they do not care about making things right with there customers. Very disappointing as I have been shopping at there stores for 15 years. 4 kids, 2 adults, and we all play sports. My money will be spent else were from now on. Just disappointing.

Ordered a pair of shoes from www.footlocker.com and nothing ever arrived.in fact, I did not even get my tracking number and payment confirmation. Weeks later I contacted footlocker support and asked about my order and they said that something did not went through so they cancelled my order. Asked why didn't they told me about that but they did not answer that question and said that refund will be issued. Waited for days and got no money back so I emailed again but they did not reply. Never again I will buy something from footlocker!

Hi I was bought a pair of trackpants for xmas from footlocker I took them back to exchange them to a different size at your mt druitt store nsw 2770 the manager tara would not exchange them and accused me of washing them I explained to her that they had not been washed and how dare she accuse me of that she then became very rude and told me to leave the store I have reported this to fair trading nsw as o am unhappy with your poor service you can dna test the pants and I guarantee you will find no traces of washing liquid

Thank you for the quick response susan.

Are you a politician? Your first response averted to online policies again and I believe I was clear that my complaint was that additional training and policies need to be established. It's footlocker as a corporation and the way it conducts business at fault; frankly I don't blame the employees, they clearly don't know better due to a lack of structure and training (three of them could not have been bad apples).

After two emails from you not once have you apologized on behalf of footlocker and the obviously ridiculous experience I had.

It's evident customer service is not a core value of footlocker.

My disappointment has now turned to dissatisfaction and while i'm certain this will not be "taken seriously" life is too short.

Regards,

Vinny

> date: wed, 20 jun 2012 12:00:08 -0500
> from: [protected]@footlocker.com
> subject: re: foot locker mobile feedback form (kmm5092121v1891l0km)
>
> date: 6/20/12 12:00:08 pm
> subject: re: foot locker mobile feedback form (kmm5091790v99468l0km)
> [protected]
>
> dear vinny,
>
> thank you for your email.
>
> I have forwarded your comments to our corporate offices for evaluation
> and review and I can assure you that this complaint is taken very
> seriously and will be addressed. This is now a confidential matter
> between the employee and employer and we cannot legally make any
> comments on any disciplinary action that may be taken. If more
> information is needed, our corporate offices will contact you directly
> with the contact information you provided.
>
> please let us know if we can assist you further.
>
> sincerely,
>
> susan w.
> ecustomer care
>
> for the best customer service, please reply with email history and
> reference customer number 9306853.
>
>
>
> original message follows:
> —
> address given>
>
> on jun 20, 2012, at 9:39 am, "mobile footlocker"
> wrote:
>
> > date: 6/20/12 08:39:41 am
> > subject: foot locker mobile feedback form
> > [protected]
> >
> > hello,
> >
> > thank you for your email.
> >
> > we understand any frustrations you may in this situation.in order to
> > file an official complaint with our corporate offices, you will need
> to
> > provide the following information:
> > >
> > all foot locker stores have their own policies, including how they
> > handle price matches. For footlocker.com, we do not price match with
> > competitors. Once we receive this information, we will be able to
> > further assist you. Thank you for your patience and understanding.
> >
> > please let us know if we can assist you further.
> >
> > sincerely,
> >
> > christina r.
> > ecustomer care
> >
> > for the best customer service, please reply with email history.
> >
> > original message follows:
> > —
> >
> > feedback type: complaint
> > area: company
> >
> > comments:
> > =
> > I tried on reebok gym shoes and received excellent service from
> > greenville, sc employee on 6-19-12 approximately 7:25pm.
> >
> > after shopping around in the same mall finish line, located 50ft from
> > footlocker had the same shoes for 39.99 vs 59.99 at footlocker. Due to
>
> > the service at footlocker I returned and inquired about price match,
> > pictures of finish line pricing in hand.
> >
> > employee agreed to match and then manager revoked the offer at the
> > register. The employee was also baffled and embarrassed with the
> > situation and stressed this to the manager who "kindly" replied ask
> the
> > ceo of footlocker. When I asked the manager what the official price
> > match policy was he averted to online price policies, I asked again he
>
> > still waffled on. I asked if there was anything he could do and he
> > offered $10 discount. It was an embarrassing moment for all.
> >
> > then I immediately called your 1800 number to explain the situation
> and
> > ask again, what is your official policy. He attempted 3 times to tell
> me
> > interrupting himself to start over and over again and still was not
> > clear. The picture I drew was that you have a selective match policy
> and
> > it's at the discretion of the store.
> >
> > this experience was an embarrassment to all involved.
> >
> > takeaway: set your policies, train employees.
> >
> > im a firm believer in feedback, footlocker is not the cheapest
> retailer
> > around and all you have is your service, spineless without policies
> and
> > procedures and common sense.
> >
> > this is your window i'm not dissatisfied yet as I am disappointed.

On saturday, april 21 2012 I was visiting kansas city mo for a traveling basketball tournament my 14 year old son was playing in. While the boys were practicing and getting ready, some friends and I decided to do a little shopping. We stopped into the foot locker store in that area. They had some reebok zigencore's on sale, and my son had been begging me for a pair of zig shoes so I decided to go ahead and grab them. We got back to our room, and I gave him his new shoes. He was really excited for them and went ahead and put them on. He said they felt like they fit ok, but needed to be broke in. He wore them for his basketball game that afternoon. By the time the basketball game was over, he had huge red sores on his feet and decided he didn't like them that well afterall. Now, keep in mind, the basketball game was indoors on a wood floor, he didn't wear them outdoors or on concrete at all. Sunday april 22 after we got home, I took the shoes back to our local foot locker location to return them. The manager took them out of the box and said "i'm not taking these back, they're worn" I said "I understand that, but I have a reciept showing where I bought them less than 24 hours ago, how worn can they be? I would like a cash refund as I paid you with cash but since they are worn I understand if you can only do a store credit or something like that." he said he would take them back if I wanted to exchange them for another item but wouldn't give me a store credit. What is the difference? I obviously did not want to exchange them for another item as my son was not with me and I didn't want to get stuck in this position again. We argued back and forth for a long while, with him getting ruder and ruder and making less sense with each passing moment. I just kept saying to him "how are you logically going to argue that you just told me you would take these shoes back if I wanted to take another item out of the store today, but you won't give me a gift card in the amount you owe me?" and his only response was "you're lucky i'm offering to do anything for you". I asked him for a customer service number or number for his manager that I could call, and he literally threw the receipt at me and said "it's on there, now if you don't leave i'm calling security". I walked just outside the store and sat on a bench and called the number on the receipt. It was a survey number. Needless to say, my survey didn't give shining numbers. I then looked up an 800 customer service number on my internet on my phone and called it, all while sitting outside of the store. After getting transferred literally 12 times, 1 time of which I was transferred to a department that was closed and had to hang up and call back, I finally got someone on the phone who said they would email me a label to send the shoes back but would take 6.99 from my refund for shipping. Seriously? I'm sitting outside of the store, but I have to wait 2 weeks for a refund in the form of a check after paying you guys to ship them back? I didn't ask you to wait for your money. I didn't say "oh I know these shoes are 69.99, but i'm going to pay you 64.99 because I have a $5 processing fee". I opted to shop with your company and spend my hard earned dollars on your crappy shoes. I am kicking myself for that choice, and you can bet your bottom dollar I will not be making that choice again!

Never order from footlocker.com I never received the item. I purchased the pink nike comfort thong sandals from this website... With shipping included my order came up to $40. I was provided a tracking number and when the sandals were delivered they were delievered to a man named "tom" instead of "jasmine" (me)! Why in the world would you let someone other than who its name is in sign for a package?
I called customer service more than 5 times.. Stay on the phone for hours. Instead of giving me a refund they blamed it on the post office and then the post office blamed it on foot locker. So the receptionist I talked to told me to wait 2 weeks for a refund. I waited to weeks called back and they said there was no way to get a refund. It was too late to file a claim with paypal. So I lost $40 messing around with footlocker which I thought would have been a safe site since I have been to the store. Wrong! I will never ever order from them again... Ladies... Fellas do not order from this site! Look somewhere else.

I am a woman thats been working for footlocker for 10 yrs. One day the mail man came in and we had been having a conflict of intrest and he pushed me I pushed him back and I got terminated... Same situation happend where a man who is the manager locked a theif in the store and him and 2 of his employees beat the customer up and put all the employees in danager a guess what he didnt loose his job he got a promotion... This company is so sexes its a mans world there is not one lady district manager in the chicago land area... So why did the man manager get to keep his job and I got fired and both of our problems happend in the same store, does this seem fair?

I have never been treated so poorly.in this economy I would only guess that people that even work at foot locker would be glad to have a job and that customer service is very important. I went in to buy a pair of shoes for a gift and one of the sales guys took care of me. The shoes I wanted weren’t in stock so he ordered them from their shipping dept at an additional cost to me of 2 bucks, even if sent to the store. Ok, I ordered, happy I walk out the store and make a right and find lady footlocker next door with the shoes I just ordered in stock. I buy those and went back to footlocker to cancel my order and put the $ on my debit card.

Now this is where I entered into footlocker twilight zone. After a couple of days I check my bank account online and talked to my bank and no credit on my account. Bought 2, returned one I never got, still bought 2. Okay, bank said talk to footlocker. I call and got this guy named jr who claims to be the store manager. I simply asked what the stores policy was that I could expect to see the credit back into my bank account. Jr tells me that I need to talk to the bank, it’s not them. I told him about the stupid situation about going next door and finding the shoes and jr launches into the rant of “you don’t need to call anyone here stupid or #ed or foul language” none of which I did, I just referred to the stupidity of having to go next door to buy the shoes from a lady footlocker. Talk about a very bad attitude. Anyway the guy continues on his rant and then hangs up on me. My mouth dropped, I mean a little sympathy would have been nice.

So I called back to get his name and like a child he would answer and then hang up on me before I could get a word out. Then the phone just stayed busy until he stopped his behavior and answer ranting again at me. Now apparently the apple doesn’t fall from the tree because I called the online customer care? And they got mad that I was asking for the name for a district manager for the costa mesa store. They said this is the website only and hung up on me too. So I called new york and dropped into phone purgatory.

My only choice is to dispute the charges with my bank and handle it that way. I will never buy another pair of shoes from footlocker again in my life. That’s my saying and I will pass the word along to anyone that is thinking of doing business with them. My mistake.

I just read a review someone gave about a manager named dan at marlborough mall and I have had the same problem with him as well. My husband and I went in there a few weeks ago and he was by far the rudest sales person I had ever met! I dont know how hes the manager there... Footlocker should have gotten rid of him by now.

Last week when I entered the store and was greeted by a asian boy named mike, everything was going well until I asked him if I could check out one of the adidas sweater that I couldn't reach so I asked him if he could help me. As I asked him but he was playing with his phone and he told me to wait as he was still playing with his phone. I felt like I was ignored and not treated with customer service skill so I just left and decide to never go back there again.

On saturday april 23rd, 2011 at 245pm, I contacted kids footlocker to inquire about some all white shellhead addidas. Which I was informed they did have and requested to hold 2pairs for me giving my first and last name. I arrived at the store at approximately 745pm, was greeted by one of the saleassociates stating if she could help me. I informed her about the 2pairs of shoes being held for me, assumming she had know knowledge of such. She turned to the manager veranda and asked the whereabouts of the shoes on hold. The manager veranda stated "if you did not come within 20 minutes of your call the shoes was no longer on hold and we don't hold merchandise". I said to her I was not informed that over the telephone and when did this start because i've never heard of that rule; by the way it's a holiday weekend there was noway I could get here in 20 minutes not even by breaking the law. The associate went into the back to check their inventory for the shoes and of course they were sold out! That was my reason for calling to have them placed on hold. I have three sons and my oldest is 20 yrs old and was never giving a 20 grace period to pick up merchandise that was placed on hold. I was always informed that I had 24 hours to pickup merchandise and if not it will be put back and sold. It's about 755pm after all is said and done I have less than 1 hour to find shoes. Remember it's a holiday so everywhere I went noone had a size 2 in the shoe or any white on white shoes in that size.
So my twin nephews was without their shoes for the holiday due to this rule that was made up by veranda the manager who works both foot locker and kids foot locker. The manager that normally works in kids foot locker adrianne very professional and respectful. Veranda needs to learn how to be professional and retain some people skills. I left messages with the president of foot locker about this matter and also would like a return phone call addressing this issue. Awaiting a response from someone who is of some authority about this issue

A couple years ago I bought some nike shoes for my mother from a foot locker. Well they didnt work out so I went to exchange them and didnt find anything that she would like. So when I went for a return (receipt in hand) the manager said he didnt have the cash, and I said "put it back on my debit card." manger replied, "our cc machine is broken it wont scan." so, I said "well then give me a store gift card." manager replied, "we are out of gift cards." so, I happen to have one on hand from a previous purchase and I said, "well here put it on this." manager replied, "oh no it wont allow us to do that." basically, he wanted to hit his goal for the day so he was trying to stick me with shoes that I couldnt use and didnt need just so he could make his day. And thats not the only foot locker location they do that at.. Its every one I go to its impossible to do a return. So, I refuse to shop at a foot locker. I dont let my family or friends even go in there when they are with me. I use to work for foot locker inc and I saw it done all the time.