Nike
Reviews and Complaints

As a loyal and long-time buyer from Nike, I am appalled by the incompetence of Nike's Thailand customer service team. They should be held accountable for their poor performance. Despite my clear right to a 2-year warranty, they continuously refuse to honor it, demonstrating a complete lack of skill and respect for customers. This team needs to be either retrained, punished, or fired. Their refusal to address legitimate issues is unacceptable and goes against Nike's standards. Avoid dealing with Nike Thailand if you expect any real support.

My daughter has wanted these Nike shoes forever. Nike react hyperset. Ordered on Sunday, April 14th for volleyball. Listed as delivery date, Wednesday, April 17th. Then said, “delayed”. Called 1x, then 2x as I was told to wait on tracking as it’s “somewhere at the warehouse”. Then today(April 22nd) an email stating, “we’ve canceled the order you requested”. Mind you my card was charged 144.79 today…April 22nd. Rep said they charge u when it gets shipped out….I did not cancel this order they lost these obviously yet charged my card! You all are crooks and should be ashamed of yourselves. I will never buy another nike product. Now I’m waiting to make sure my cc is credited back the 144.76. What a darn disappointment to my daughter. Never again.

Obviously, they're legit because its Nike. Like, that's a huge company. But just because they're legit doesn't mean they're the greatest place to order from. Recently, I ordered a pair of shoes from here and I ordered them at like 6 A. M on August 1st. By noon they sent me an email telling me that my order has been shipped. I was in awe. Like, WHAT? It's only been a few hours! But yep, about a day later I received an email from UPS (I'm enrolled in UPS My Choice, its a great program if UPS ever delivers to your house and if someone is trying to surprise you with a gift and it gets sent to your house. You'll get the email) the email was telling me that my package will arrive on Monday the 5th between 2:45pm and 6:45 pm. Super specific.

I'm thinking, wow this is the best order I've ever gotten. And lo and behold on Monday the 5th at 2:52 pm my package arrived. And it was in a big box and in that box was another box with the shoes in them. I liked it better because no one could tell I had ordered shoes. Oh Nike, you've won my heart. If I ever need Nikes again I'm ordering them rather than going in the store to get them.

As someone who has been a loyal customer of Nike for years, I have had mixed experiences with the Nike Clearance Store. While their products consistently deliver on quality, durability, and style, there have been instances of poor workmanship and customer service issues reported by other customers. Some customers have expressed dissatisfaction with the quality of certain products, such as shoes falling apart after a short period of use. Additionally, there have been complaints about delivery delays, missing orders, and unhelpful responses from customer service. Despite these challenges, many customers still appreciate the comfort and style that Nike products offer. It seems that while Nike Clearance Store has its strengths, there are areas that could be improved to enhance the overall customer experience.

Nike is a good, reliable source for shoes, especially athletic related. They can get pricey, but I've never had any problems with any shoes I've purchased from them, their quality, or customer service. Although, the clothing can be hit and miss. Items are constantly in and out of stock, and sales don't happen too often, but they are good when they do. Shipping is usually pretty quick as well! Overall, no complaints. If you live near a Nike Outlet location, do check there inventory before making a purchase if you don't have anything in specific you're looking for.

Paid ?150 for custom Nikes. Quality was absolutely shocking! Dirty (soles too), poorly painted, poorly glued, edges of leather discoloured. They looked like they had skipped the mass production chain line and were a childs craft project. I was shocked, there was no way a store would put them on their shelves, but also you have to assume that after their creation they also passed some form of quality control. Granted, my experience of their returns procedure was simple and swift, but I would not even remotely consider paying and waiting for custom Nikes again. Shame as they are hands down my favourite trainer brand.

The Brooklyn 11 hoodie and black Airforce 1s bought off Nike Store for my 15-year-old boy have just arrived. He is still at school, so ofc I try on the hoodie. I decided I want it. But I can't have it because it's his. I'm going to order another one right now. But let me explain:

The Brooklyn hoodie has a very distinctive cut around the neckline, proof this ain't no rip-off or run-of-the-mill hoodie. It extenuates the shoulders and neckline, not baggy around the waist, fitted. Kanye West would definitely approve! It is dope.
Oh, and it arrived in 14 days and would have arrived sooner if it hadnt got delayed in NZ customs for a week! Impressive speed considering NL and NZ are opposite ends of the earth. Other commentators are complaining about delays. Not my experience. Infact, faster than expected. Nice work NL Nike!

It is unfortunate that racist supremacists are trying to bring this brand down - by the way - impossible because the brand has decided to stand on the side of truth and equality.
No mind - black consumers (of which I am one) tend to have huge buying power when it comes to sports apparel.
"A new report from Nielsen on the current buying power of consumers of color offers a fascinating look at how we're spending our money. In the report Black Dollars Matter: The Sales Impact of Black Consumers, the message is clear: While African Americans make up just 14% of the population, [they] are responsible for some $1.2 trillion in purchases annually".
I buy Nike goods anyway. I purchased the Nike Vapormax Flyknit trainers - ?170 this morning. My son used to favour Adidas - not anymore.
For every Nike trainer thrown away, you will find black people and those who consider themselves allies will be purchasing more and more Nike goods. I bet if you look at their profit margins in the next half year or so, you will find that they will have increased. Also there is the small issue of demographics. The world population is 7.4 billion. The demographic of those who are burning Nike goods number 850,000,000. Do the maths - there are more of us - than them.
http://fortune.com/2018/02/28/raceahead-nielsen-report-black-buying-power/

I wouldn't order again unless I REALLY want something. I'm neutral about this situation because Nike didn't really do anything wrong and their website and process was very easy to handle which is why I gave them 5-star because I didn't want to be biased. However, read the returns instructions carefully. I was under the impression that Nike has a free shipping (minimum order) and free returns policy.

I took a risk (first order on Nike) and bought this $220 jacket that categorized itself as loose fit, so I went with their smallest size on the chart which was XS. I'm normally a size S in everything USA. When this XS jacket turned out too big still, I thought "no problem, I'll just return". I went through the process and it turns out the return label for guests is just a mailer label. It's not a pre-paid return label which is for members only. I made an account after to see if I could get the pre-paid label but of course, it didn't recognize my order even though the account and order was made from the same email.

Now I have to commute 1 hour to a Nike store to return because this jacket is so large and heavy, shipping it back would cost at least $30 and I'm responsible for it if it's lost in transit. Unless you want to make an account just for that ONE item at Nike, I would say don't bother unless you're ok with paying for returns. God knows what UPS or the post office will charge you.

No, Nike.com is the official website of the well-known sports brand Nike. It's the legitimate online platform where customers can purchase Nike products directly from the company. However, it's important to be cautious online, as there might be fraudulent websites that mimic the appearance of legitimate sites like Nike.com in an attempt to deceive customers.

To ensure you're on the authentic Nike website, here are a few tips:

Check the URL: Make sure the web address is correct. The official Nike website is www.nike.com.

Look for Security Features: Legitimate websites often have security features like HTTPS in the URL and a padlock symbol in the address bar, indicating a secure connection.

Check Contact Information: Authentic websites usually have clear contact information, including a physical address, customer service phone number, and email address.

Research the Site: Look for reviews or information about the website online. If it's a scam or a fake site, there might be warnings or negative reviews from other users.

Be Wary of Deals Too Good to Be True: If the prices seem unbelievably low or if the website is offering extreme discounts that seem too good to be true, it might be a red flag for a fake site.

If you're uncertain about a website claiming to be Nike or have any suspicions about its authenticity, it's best to refrain from making any purchases and, instead, directly visit the official Nike website or use authorized retailers to ensure a secure shopping experience.

I would like to recommend Nike shoes because they are very comfortable. You will never want to take Nike shoes off because they are so comfortable. There are so many kinds of Nike shoes and you can get a pair just for you. You can get your Nike shoes at Amazon right now. The price of the shoes are about 100$. The models I have are Giannas Immortals. I love them.

I tried Nike shoes for the first time because I heard they were very comfortable from the Amazon reviews. Well most of the NBA players wear Nike shoes. I wasn't getting much traction on the court until I wore Giannas Immortals. About 80% of the NBA players wear these. I am credible because I have worn these shoes for seven years. I have this product for my basketball shoes and have had them for practice and games. I would recommend Nike shoes over any other shoe because they are very comfortable and have the best traction for the basketball court.

The Giannias Immortals are very comfortable. I have tried several different types of shoes but nothing like these. My favorite by far are the Giannias Immortals. When I am running I do not have any problems with my feet hurting. There are a variety of different types of Nike shoes. These are made with ankle support. When I was going up for a rebound I came down and rolled my ankle but it did not stop me from going out of the game because of the great ankle support. They also have great traction. Nike shoes are always improving their traction. In my experience I never had to worry about falling down because of the great traction.

I recommend this to people that like to play basketball or run. I recommend it to this type because you want to feel comfortable on the court and want to be safe. It is a little pricey but worth it. I would not recommend you wearing outside of the court.

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Doesn't he remind you of someone?

https://www.bing.com/ck/a?!&&p=43ab4f0ec398031aJmltdHM9MTY5MzUyNjQwMCZpZ3VpZD0xMGZlNjZmMi1hODAzLTYyNjEtMWY2Zi03NjZmYWMwMzY0NGEmaW5zaWQ9NTIwOA&ptn=3&hsh=3&fclid=10fe66f2-a803-6261-1f6f-766fac03644a&psq=eat+local+street+surfing+utica+ny&u=a1aHR0cHM6Ly93d3cueW91dHViZS5jb20vd2F0Y2g_dj1hTVVpQ0NyZk5OSQ&ntb=1

DATED: 08/11/22
TIME: 10:00 AM

Nike Dunks Low Drop (black and white variant).
To get started i was trying so hard to get the "nike dunk low (black and white)" drop, and to continue it was the worst experience of my life. I was up since 8 am, setting up my phone and application, i had my wallet and cards ready, i had apple pay ready i had my macbook ready. And unfortunately it did go through and showed pending, and it only took me around 20 seconds to order the shoes in a Mens 13 for its re release on Nike selling for 110 dollars, a literal steal from the resell value of nearly 300 bucks at the time. But unfortunately i did place the order i went with Apple pay as i love its security feature and basic inability to have my credit card inform stolen easily. So i placed the order it showed pending for a long time and for what seemed forever. I went quickly to look at what sizes were left and everything was still showing in stock so i thought i did so good. To note these were so post to be a reward for me since i wanted these whole entire summer since i worked my butt off for so long, So obviously these shoes I've been anticipating since i found out cause i wanted them so badly. But to go on, so the shoes go through it shows pending for a long time just for nothing to happen? when i ordered the shoes and it showed pending it was still 10 am on the clock, i had requested the shoes with seemingly no issues right, WRONG, the order didn't even process, so i go to message customer service when i tell them my concern about not getting my order yet since by this time the shoes were still not SOLD OUT it still showed most of the shoes sizes were still available including mine. And they basically condescendingly tell me that 'this happens time to time', upon reading other reviews and also going to call customer service twice because the first time they hung up on me in the middle of me speaking they told me that this had happened to hundreds of customers for this drop and that my issue wasn't isolated whatsoever? and i knee there was just no way i couldn't have not gotten the shoes i was ready i was literally one of the first shoppers who were on the app and website ready just for them to be like, 'You unfortunately didn't get the W', when i read that i literally bursted out with rage because i felt so unbelievably disrespected because it was worded in the most condescending way possible along with other words before and after in the customer service message from this filthy worker named "Kaylee", because it was just beyond something else with these people they only care about money they dont care about even having a proper customer care team and clearly alloe their staff to make disrespectful condescending comments? and basically when i called they basically made me wait 15 minutes twice? and basically gave me a f off, and a excuse that i should have been earlier when i repeatedly said i literally had it pending within less then 30 seconds. And they didn't seem to get it through their thick skulls on the fact i was also saying when it was pending every size was still available? and before you ask my wifi and phone and devices were working completely fine it was clearly the application itself messing up everything and ruining hundreds of customers experiences and basically telling them to f off and wait for the next drop with no indication of when will there be another drop? I believe any consumer would agree if they were out into my unfortunate situation that what happened was just plain unfair and just absolutely unfortunate and that nike didnt bother to remediate whatsoever what they allowed to happen because i heard even before this that the app and website likes to f people over by not accepting payments, not going through with orders and this is the website and app and they clearly need to go fire their app management and replace off of them and fire these filthy staff members and replace them with people who actually care about customers instead of disrespecting them and blowing them off?

my husband has these golf shoes that we have stored in the box in the closet. He has worn them twice this year to golf. They are hardly even showing any wear however the bottoms are coming off. This is very disturbing since these are nikes and should last. My husband puts them on when he gets there and takes them off prior to leaving. I am hoping that we can get these replaced with either the same shoe or something compareable since he has had them over a year or so. We bought these shoes brand new and do not have the receipt so I am not able to take back to store.

We purchase alot of nike products since we have three girls that play basketball for school and travel ball. I would appreciate a response to this matter since we are loyal customers.

thanks

jeana longenecker

Yes I purchesed a pair of your air max over the the summer and only basically ware them on occasion as just out and about so it was ligure wer and over time I began to notice that the logos on both shoes stharted to detac themselves from the shoe as if the were glued on insteade of imbedded in as one would think especally them being air max and all and over time I also noticed that it seems to me that they were pourly put togather to the point that I have to not be the frist person to complain about this style and shoe model number ct1281-001 ufc00194493826367

I purchased 2 pair of these sneakers for my husband in September 2023. They both squeak with every step and it is truly annoying to all! In addition to the squeaking, they smell like cat urine. This is truly unacceptable. He has finally found a sneaker that fits him well and he loves them but cannot handle the issues. We have tried the baby powder, the WD-40 and read countless google reviews and solutions; all to no avail.

I have been purchasing these shoes for some time (10 + yrs) - the last two pair squeak loudly. Just bought another pair - immediately out of the box they squeak. The other issue I have with these shoes is that they split at the seam where the upper half joins with the soles. My fix:

1. Gorilla Glue and I are great fans (need to buy their stock). I run a clear bead of glue along the seam - so far so good.

2. Bought my first pair of Saucony Walker 3 - love it.

Highly recommend.

Now Nike - yes I am a old fart but this old fart buys the grand kids shoes. If they want Nike's they better have their own $ - you want shoes from me - no Nikes. Guess what they chose. NIKE spend so money on your Quality Control.

We had to go through a lot of stress and discomfort speaking to customer service over the phone/chat trying to explain what happened. So I would like to have compensation because it's not at all acceptable we had to go through all this stress for no reason at all as it wasn't our fault and even my daughter couldn't get her birthday gift on time because NIKE messed it up and now we have to look for something else with no much time left.

I bought a Jordan skull cap and after a week a wearing it, the symbol just fell off. Even though Nike says that they have 60 day return policy , they had returned the defective item back to me. I am super disappointed after I have spent over $10,000 with Nike over the past 10 years and have been buying Nike item since I was a child. And your customer service on the phone was awful. So they have lost my business over $22 item..

I ordered some Airforces but when it arrived I saw it was left infront of my door and the dpd driver took a photo and just left. I picked up the box and I saw at the bottom the box was damaged and it was also empty like someone opened it. I contacted Nike and they said they are investigating and still haven’t given me a refund. This is my first time experiencing unacceptable service like this.It has upset me and my family since it was a gift for my birthday.

Good morning,

I am writing about the NIKE M Air Zoom Pre ([protected]). I purchased them as a gift on 4/8/23- at that time they were the new sneaker. They are NOT worn every day; but in the last 2-3 weeks there is a "squeak" to the right heel. I think and air bubble has somehow popped, and they cannot be worn. The person they were purchased for is on his feet for quite some time during the day, working with children, the kids laugh at him and think he is passing gas as it's that loud. They were an expensive shoe and SHOULD NOT have resulted in this. Past Nikes have never been a problem, so this is quite saddening, if NIKE is lowering their quality this much. Nike's have always been a family favorite, however with the result of this pair that could be shifting.

They were a men's size 9. We are actually throwing them out as not able to wear due to the noise. I can be reached at [protected]@yahoo.com or [protected].

I am writing to express my deep disappointment with the Nike Premier 2 FG cleats that I purchased in April/May 2021. These cleats failed to meet even the most basic expectations of quality and durability, and I believe some form of compensation is warranted for the poor performance of the product.

As an avid soccer player, I eagerly bought the Nike Premier 2 FG cleats in preparation for the 2021 Summer season here in Canada. Unfortunately, the outdoor soccer season was canceled due to the high number of Covid cases, and I had to wait until the 2022 Summer season to finally utilize the cleats.

To my dismay, the cleats fell apart during the second season of use, with the sole of one of the cleats detaching unexpectedly. This occurred after a mere 7 to 8 months of usage and no more than one and a half soccer seasons. The cleats were barely used for 100 matches, which is far from what I would expect from a reputable brand like Nike.

I understand that I cannot provide the original receipt for the purchase, but I believe the product's quality issue should not be ignored solely due to the lack of a receipt. As a loyal Nike customer, I have always trusted the brand for its commitment to excellence and customer satisfaction.

Considering the circumstances, I am not seeking a full refund of the purchase price. Instead, I would appreciate some form of compensation for the inconvenience and disappointment caused by the premature failure of the Nike Premier 2 FG cleats. This compensation could be in the form of a partial refund, a credit towards a future purchase, or a voucher for Nike products.

I hope that you will understand my position and provide a fair resolution to this matter. As a customer, I have always valued the quality and reliability of Nike products, but this experience has left me disheartened. I believe that a gesture of goodwill on Nike's part would go a long way in restoring my faith in the brand.

I kindly request your prompt attention to this issue and hope to receive a satisfactory resolution soon. Your cooperation and understanding are greatly appreciated.

It is July 22, 2023. The new Air Jordan university blue shoes drop. I got in line online and I got the confirmation. I accidentally put the wrong address. I started the chat online with the customer service. Now keep in mind these shoes are limited edition so they are sold out. She canceled the order without confirming with me that this is the way to do it. Then she kept saying the same thing over and over about how I can repurchase the item. But they were sold out in minutes already. She ended the chat before I can even say what I wanted to say.

By choosing Dylan Mulvaney to represent, advertise for women's clothing you have said he's better. However it makes no sense for him to advertise clothes when his body is naturally different. With or without hormones the body structure is different and does not give us a good example of how it may look. Had you made a trans womans clothing line it would have been different. Especially if you were targeting that wanted to be presented a certain way.

Overall I've decided I don't want to buy from a business that pushes women aside for trends or to be liked by everyone.

July 8, 2023

Dear Nike,

I believe that you take quality control in consideration when it comes to design and manufacturing of your products including your heralded sneaker product line.

I am attaching photos of my rarely worn Nike sneakers (AirMax) that fell apart after wearing only for a few times. I purchased them (along with other Nike sneakers) at the Nike factory outlet in Maryland on the eastern shore in Queenstown.

I purchased them just a few years ago and put them in my climate-controlled closet for future use. Please see attached. It begs the question - Are you using marshmallows or silly putty as part of the manufacturing process?

If so, I will need to purchase other brands going forward. Very disappointed. Is it possible could you provide me with a replacement voucher to use at this same outlet.

Sincerely,

George J Sherry

410.923.6047

Hi there,

I bought my son a pair of Nike Airforce 1’s from JD Highpoint on May 5th and the sole on one shoe has already split. He had these for 6 weeks and only wears them to school. I am so disappointed that a shoe that retails for $140 does not even last longer than 6 weeks. The quality of the sole seems super thin which is not what you would expect for a full leather shoe. We live directly behind his school so he isn’t travelling far on foot. As I mentioned before, these are his school shoes so he is not wearing them any other time. He has runners for school sports and outside of school. There is a bit of wear on the soles as expected after wearing them for 6 weeks. I did go back to the JD store at Highpoint Melbourne where I purchased them from explained that I know these have wear on the soles but for them to spilt after such a short time is disappointing. I did not expect them to replace them but wanted to see if they could be repaired. They were not helpful at all and kept repeating as they are worn they cannot send them back. I asked to speak with the Manager but she avoided speaking with me as the young girl that was assisting me told me she just went on break (at 10am)...?

I would appreciate your response on this as I’m not sure what to do to fix them and certainly cannot afford to spend another $140 to replace them just after a month of wear.

Kind Regards,

Nicole Boots

Hi,

I purchased the Nike shoes on 14/04/2022 from Intersports, Arlon, Belgium and it's soles worn within a few months. When I see the thickness, it is very thin. I am attaching the invoice and photo which shows very poor quality.

I am using Nike shoes for the last 25 years but have not faced such an issue.

You are requested to replace or refund the money.

Please contact me on [protected]@gmail.com

Thanks,

Pragya Jain

My husband purchased a pair of Nike Air Monarchs about 2 years ago and has probably worn them 5 times if that. They squeak with every step he takes and it is embarrassing and everyone laughs at him, including me. We thought the squeak would go away but it has not. I am now to the point where is is annoying and my husband says so too. He went out and bought a different brand of shoe that doesn't squeak. Is there something we can do to get them fixed or replaced. They are too expensive to have just sit and not be worn.

All I have to say is the experience I had with Nike is the one I can't forget as I didn't expect this at all. My Daughter after going through all the options in the trainers, she finally made up her mind with the Air Jordan 1 Mid and she was so excited and kept reminding us that she can't wait for it to be delivered. The carrier company DPD finally delivered it on the 06/06/2023, initially we were really impressed with the turn around on the delivery as it was very quick as it was originally supposed to be delivered on the 08/06/2023. But the excitement didn't last long as the order was delivered we were bit surprised to find the box was delivered empty and straightaway we notified that with the DPD Driver (Samuel) that why is the box empty, and he was also surprised and he even witnessed the box was empty and suggested that we go back to Nike as the package wasn't even tampered and we had opened it in front of him, so he is aware of it. My daughter was really upset, and this was her Birthday gift she was looking forward and she couldn't have it on time. We were not sure what to do, called up Nike customer service which I have to say is very poor and not trained as they just got no patience to hear what the customer has to say and listen. Because we kept stressing at least do a proper investigation and not just internal, they should have raised a complaint against DPD to find out what exactly happened, But I know Nike won't do it because they actually messed up the whole thing and trying to cover up by declining our request for more than 3 times. Nike need to do a proper check how this happened and looks like there's someone who will do this again and bring blackmark to Nike. It would need to be stopped of sending empty box to customers.

I really wanted to buy the trainer for my daughter, so we popped into the Croydon Store to buy another paid as she really wanted it and we were going to spend again unnecessarily just because Nike messed it up. But the store manager was really understanding and I was really surprised when he said I totally understand what we have been through and asked me to go and bring the empty box and I will have refunded, I was shocked to hear that because none of the online customer chat and phone support were not able to do for us. So actually, we returned to a empty box back to Nike for a full refund. So that clearly shows Nike has messed it up otherwise why would they take a empty box back and pay us back.

We had to go through a lot of stress and discomfort speaking to customer service over the phone/chat trying to explain what happened. So I will be taking it further for compensation because it's not at all acceptable we had to go through all this stress for no reason at all as it wasn't our fault and even my daughter couldn't get her birthday gift on time because NIKE messed it up and now we have to look for something else with no much time left. All this could have been avoided. Don't you think?

I am minister Eugene Wooden, as associate pastor of Greater Pleasant Hill Missionary Baptist Church, 3077 Johnson Avenue, Memphis, TN 38112. I am also a part-time employee at the Amazon Plant directly across from this facility, On June 18, 2023 at approximately 12:55 a.m., a white Chevy Camaro with black insignia markings shifted out its lane on Watkins Street into my lane striking my auto which caused my front left tire to be wedged up aside the street curve. When I got of my auto to speak with vehicle's driver there were two persons occupying this vehicle. Shaqueta Warren identified herself as the driver and asked that I not call the police. She gave me a fake insurance company to contact about the accident, She also misspelled her name. When I left her auto then returned to get her phone number, I observed her and the other occupant in her auto passed which appeared by its distinct odor to be some form of cocaine or Meth Ice, I had to knock on the auto window for them to notice me. I then got her phone number and went back to my auto.

I had no intentions of addressing this complaint to Nike's management until my niece who also works with Ms. Warren and her boyfriend at the Nike's N.A.L. campus, told me that these two are actually selling cocaine, marijuana and fentanyl laced pills to other Nike's employees while at work and during their 7:00 p.m. break. For which it was also related to me that Warran's boyfriend is a gang member and other employees are afraid to report that he and Warren report to work under the influence and smokes cocaine during their break, This when the selling of passing out packets of the requested drugs occurs. Being a former Memphis Policeman myself and a minister, the selling of the powerful drug fentanyl really bothers me because these two persons are of color and the ones they are probably selling their drugs to are Black people as well. As a policeman I worked as an undercover cop to get drugs out of the black community. I would hope some corrective steps are taken to alleviate this problem before one of the Nike's employee die from using fentanyl as if it is not one of the most dangerous street drugs existing right now at large