Ford
Reviews and Complaints

I bought my 2015 lincoln mkc on 9/14/2017, 20262 miles. I was having a problem with engine light coming on a few times, took to be service, of course when I took to be serviced wouldn't come on, ok drove it for a little long, engine back on still can't fine anything. This was going on for awhile, then my tranfault light came on, took in can't fine anything, took it home and then in a couple of weeks both lights came on and didn't go off. So my issue is that it's been in for service now, I do have a car from lincoln to use. Thank god I took the extended warranty out, cuz I would be having a outrages bill. I love the car but I have had it only since 2017 and it's been in for service a number of times. Now there telling me there waiting on parts and it been 3 weeks. I'm very frustrated with the fact that my lincoln has given me these problem. Not happy with ford since I only had the car a little over a year.
Shirley prince
Shirley.[protected]@princekitchens.com I would not recommed ford

Carried my wifes (rhonda ratcliffe) to asheboro ford to have heater blower motor replaced under extended warranty premier plan 2017 escape 71500 miles. Dealership stated when they entered information it came back as not warranty paid 125.00 diagnostic bill. I contacted customer service provided vin # and provided dealership determination that it was in fact defective heater blower motor. I advised joe at asheboro ford of my conversation with jamie at customer service. He ordered required parts and today tried entering them on the w/o for warranty before contacting me to bring vehicle in, came back as not warranty. I again contacted customer service at (800) 241-3673 spoke to billy he opened information from previous call and put me on hold came back and said he agreed with dealership that it was not warranty. Dealership has never submitted any information to them for warranty per joe so how could this determination be made? Also I paid 2750.00 for any extended warranty that specifically states that heater blower motor is covered. How was this determination made without any documentation from dealership? Please advise [protected]@yahoo.com [protected]
Also billy was very overbearing and unattentive to my concerns if this is the type people you have speaking to the buying public I am considering never buying another ford I currently own 3 and have several in the past but this has not made me a happy or satisfied customer I still dont have a properly functioning heater blower motor and dealership is saying they can only replace it for $749.00

I purchased a company car for the company I work for. It is a 2014 Ford Edge which has been a very reliable company car. One of the reason or maybe the real reason for this purchase was to have NAV and HANDS FREE, which is accentual for a sales person who is in the car for many hours a day.

My company just upgraded our cell phones to the latest tech available, which now MyFord Sync does not recognize. I have contact Sync help and was instruction to reset
the system a couple of times...Still no connection...Cannot fined...

Come to find out that the system needs an update to include the new Samsung Phones (S9, Note 8, Note 9. Was told there is no update in the future?

I purchase a brand new FORD F-150 crew cab STX 5.0 litter, transmission had hard shifting specially on reverse at 100 miles, had service truck on maintenance and complain of tranny problems Dealer did nothing, now got 9000 miles and is doing grinding noises on shifting when cold, skips 2 nd gear, hard shifts, when takes off from light too weak, when cold and shift from parking to drive reverse engages immediately have to have my foot on break press in hard to avoid hitting cars or walls behind, very very disappointed with this 10 speed transmission, hope FORD can do something about this problem soon before I get rid of it -Marcos

I purchased a new 2015 Mustang . After three years I traded it for a 2018 Mustang on April 20, 2018. I took it in on April 20, 2019 for an oil change, state inspection and tire rotation, Everything was fine except the head mechanic told me that two tires were showing unusual ware. I have only 6513 miles on the car. I trade cars every three years since the 1980's and never had to purchase new tires.Awhile ago I took mustang to have them check and see why when I make a sharp left or right turn the car seems to feel bumpy. The mechanic told me that what was happening, the front tires do not have their full treads on the road surface and that is what was causing the bumps. These are to me, very cheap tires. Why would the Ford Motor Company put (P-ZERO) tires on their product. After only 6513 miles, they will not last for two more years.

2nd Door Ajar Issue for Ford Flex 2013

Ford Flex SE 4dr Crossover 2013 car and I am experiencing for the 2nd time a door ajar issue. I fixed one door already and now a 2nd door is having the issue. Not a big problem but it triggers the alarm to go off randomly. And of course it goes off in the middle of the night 2am 5am, its 3 nights in a row! I chatted with Ford and they took my feedback and ignored my issue. Online there are tons people experiencing this issue and Ford does not care or do a recall or fix it! WOW such terrible service. I have been a Ford driver for 30 years but this will be my last Ford!

Went to Ford.com on Friday March 1, 2019. Listed in 2018 Focus Se sedan, with zip code 53126, rebates of - retail customer cash $4, 000.00 and retail bonus customer cash $2, 500.00. On the bottom of advertised rebates stated; program 13374 take delivery from dealer stock by 04/01/2019. program 13388 take delivery from dealer stock by 04/01/2019. I attempted to contact Ford Corp customer service and was informed that I was speaking with marketing. I explained the specific rebates that were only listed on Ford. Com on March 1, 2019 were no longer listed as those amounts. Ford.com website now lists the rebates as $3500 and $1500. I was informed that Marketing division could not assist me and they were unaware of what was listed on the website. I informed Uptown Ford Kelsey Meyer (Wauwatosa, WI, ) of the rebates, and I emailed a screenshot of the Ford.com rebates. I informed Kelsey that her sales manager may be able to get ahold of someone who would assist me with the rebates of $4000 / $2500. I've attempted to file a BBB complaint, but was not contacted by the BBB for anything further than the initial complaint. I still have a screenshot of the rebates in question.

Hello, I recently purchased a 2018 250 transit high roof long body. This vehicle was a leftover in stock. I am happy with the vehicle (this is my 9th ford since 1987). My concern is the "up to $1000 upfitting rebate". The salesman offered the rebate and said I could purchase thru him or after market for up to 6 months and ford would match my cost up to $ 1000. I bought a rack (at a vendor he recommended). I sent him copies of the reciepts but I have only his word that they were submitted. I would think he would have received some type of email confirmation but he has not sent it to me. I would prefer if my name is not mentioned if this matter needs to be discussed with the dealership. The sale was not very smooth even though I ultimately got the vehicle for a fair price. I purchased the vehicle from huntington ford. My name is richard lisi. It was purchased for my company, square contracting incorporated. I would just like confirmation of rebate submital. Thank you, rich

Two years (2017) ago my 2013 Fusion started to have issues with its cooling system. At the time my vehicle was under warranty, and the local Ford dealership did a short block replacement. Over the next two years, my car has been in the shop every six-ish months with a cooling system issue. Now my vehicle is out of warranty, Ford informed me that the not only did the block needs to be replaced but, because of the contentious issues with the cooling system everything needs to be replaced.

So, this issues has been steady for two years and now out of warranty the full cost fall on me. Extremely disappointed to find out the dealership requested Ford assisted for the repair because it's been an ongoing issue and was turned down. Due to the vehicle out of warranty and the miles of the car.

At this point, I have been told there is nothing Ford will do for me. What I would like Ford to do is reconsider their policy of repair. If a Ford dealership has been making the same-ish repair (like in my case) and the vehicle is only getting worst Ford should step in and provide something. I am not saying cover the full cost, but something to aid their costumer. Because I'm sure, you (Ford) does not want you "value customers" feeling cheated.

Thank you for your consideration

David

We bought a ford escape brand new in 2015 and also took the extended warranty. Our 3 year warranty was up in july 2018, in september when I was washing the car I noticed paint bubbles under the passenger inside door, drivers side, so when we took it in for our regular service we showed the service guy. He looked it up and said our regular warranty expired in july and the extended warranty only covers it if it rusts through! Really? To fix rust bubbles inside the door seems to be a lot cheaper then replacing the whole door if it rusts through. Not very happy with the extended warranty we took or the fact it has rust bubbles inside the door. I am retired and this car only has 32000. Miles on it and it sits inside the garage most of the time.

I was driving home late last Saturday night and when I lost power to the engine and had to pull over to the side of the road. The car then would not start. Had to be towed home and the local garage found the problem: fuel pump driver. I never heard of such a thing but looked it up on line and apparently Ford has had a lot of problems with this happening to other Flex owners since 2014.
My Flex has been a great car and has only just barely over 60, 000miles on it. This part should never have gone out with that low a mileage reading.
It cost me $250 to get it fixed plus $65 for the tow job, plus tax = $317.79 total.
I've had other Ford products thru the years including a 1958 Edsel. My very first car was a 1951 Ford when I was in high school.

Glad I wasn't out in the U.S. somewhere else and stranded along side the road and I'm sure the cost to repair it would have been much higher. They could have said it was the fuel pump instead but apparently the local home town dealer is honest. Again, this should never happen on a car with low mileage. Do I expect Ford to stand behind their product and for that matter, build a vehicle with an engine that lasts longer than that? Yes!

Larry Kelley
718 W. Mamie Eisenhower Avenue
Boone, IA [protected]
[protected] or 515-230-5917cell

I recently bought a Ford Focus Hayon 2012 and I couldn't believe the paint problems on it.I owned a 2008 Susuki SX4 before this that was accident ed recently, and it had virtually no paint issues by comparison . Then I found this on the web, After The dealer that I bought my car from said ""OH MAYBE THERE IS A RECALL ON THE PAINT ISSUES" and this is what I found instead.Hundreds if not thousands of people facing the same issue with the Huge Conglomerate "Ford" denying everything.
"Taking a vehicle to a Ford dealer or contacting Ford Customer Care about the problem ends up with the typical response that the vehicle is not under warranty for this issue or it was caused by environmental issues like Bird Droppings or Acid Rain.

There are so many complaints that the media about Ford Peeling Paint and so many stories about Ford and their practice of denying that there is a problem, yet no one in our government has done a thing about it. Since it is not a safety issue that can cause physical harm or death, Ford is not required to recall the vehicles. Ford has instructed their employees to simply deny any aid and to never admit that the peeling or blistering paint is an issue"

Was driving 70 mph on I-95 and all of a sudden my steering wheel locked up ! Went flying across 2 lanes of traffic and into the grass in the middle . Scared the living [censored] out of me, Luckily I was by myself and nobody was killed . The steering is still locked and cannot be driven . I read that over 12, 000 2014 F150's were recalled for this exact reason, however Ford is saying my vin doesn't match the list of trucks recalled and are refusing to cover this . Are you serious? Repairs are said to be $2200 . If this stands, me and my whole family are going back to Jeeps !

I wanted to let Ford Motor Company know that they lost a loyal customer. I have bought Ford trucks for years and have gotten burned with my 2011 Ford F-150 ecoboost with engine problems and then the water pump fails and dumps coolant into the oil and blows the engine with no warning whatsoever. $9000 later with another ticking time bomb engine and Ford does not care. I will be switching my truck preference to Chevrolet.

My 2016 Ford Explorer has been out of commission for over a month. I have made several calls to the Ford Motor Customer Care and literally had the manager Frank laugh at me on the phone. He is rude and interrupts me while I'm trying to ask questions.
Regarding the actual problem with my car, the cylinder head went out on 2016, the week after it was serviced. Customer Care has provided a new date every week since the second week of February.
When it is repaired I have to drive a 3 year old car with a basically a rebuild engine. This is unacceptable! I have had my maintenance done regularly and take care of my car.
Due to the fact I'm at the mercy of Ford and Frank I can't make any decisions until my car is repaired. I have asked several times to speak to someone above Frank in customer care because of his rude behavior and Frank laughs and says he is top person at Ford Motor Company. I have done my research, which doesn't take much and I'm fully aware that there are people above Frank but due to the automated system you can't reach anyone above him. I've been told on several occasions that a representative will call me back and they don't.

The picture is of the car that Ford has given me to drive while my car is in the shop.
A Hyundai...

It's March 11, 2019 my spose and I tried to make a payment on line with our credit/debit card. There is no section to use the card. So I went on chat with the Ford Pro. I asked Jessica where the selection was for the cards to paid our payment. All she could say was contact customer service! Then I asked her if I could make a payment online, again all she could say was call customer service. When I told Jessica that she is customer service she stopped chatting!
So we tried the 1-800-334-1161 number to try to pay the payment. Again no luck! When we did get some one to answer the phone it only took 3 people to connect us with the Ford credit department. Then we informed the guy name Chris that we wanted to make a payment, he "said ok, I can do that for you". When we told him that it is on the card he ask for the account number and the routing number. He was told that it's a prepaid card, he said Ford does not accept cards at all. It has to be from a bank! So Ford refused our payment! Then Mr. Chris became rude and pissy with us.
Seriously, Ford don't take credit cards? Everybody take's cards! My spouses family have Fords since 1900's. We now think it's time to change company's.
Transmission slipping is a big problem also. When you call a ford dealer about the recall on the 2013 focus they can care less. We are so done with ford!

Hi;
We lease a 2016 Ford Explorer with ID # 1FM5K8BH4GGC29814 IN March of 2016.
After few months we smell gas several times in our garage. I took it to Schultz Ford dealer in 80 NY304 Nanuet New York.
After two days service the car was good for few months.
The car start smell gas again and this time was much stronger.
we complained and took it back for repair.
The car was good for a little more than a year. For last few months start smell
gas again.
I took it back to dealer and I was told it is out warranty and it would cost us over
500 or 600 Dollars.
We park the car in our garage. It is very scary and we are concern for the safety of
our family.
It is very incompetent for your mechanics to fix the car twice for the same problem
and still has a major gas leak problem.
We use this car for our children transportation to school.
So please be advised we are consulting with our attorney for further pursuing
this issue.
Thank you for your time.
Majid Bozorgomid
[protected]
[protected]@gmail.com