Ford
Reviews and Complaints

I have a 2010 MKX and my vehicle refused to stop. I almost hit a lady with her baby in a stroller. I called Sean at Lens Stroller in Owings Mills, Maryland and he told me my VIN number is not in the system so my car is not covered under the recall for 13NO2. Now I am stuck, it is not normal wear and tear for a brake booster to get defective so now I will be taking my complaint to the next level. My goal is compensation no matter what.

I purchased a new Ford Figo for my Driving School in October 2017. I have been absolutely delighted with the performance of this vehicle and first hand references from my pupils have resulted in them purchasing Ford Figos' These can be reviewed on my web site -
In general I have been delighted with the performance of this vehicle with exception of having to return the vehicle on numerous occasions to have the handbrake attended to.
It would seem that the adjustment is essential because of the disk brakes and this has been the case on every occasion that I have taken the vehicle to a dealership.
There is no abuse of the handbrake mechanism as I am very strict with my pupils.
One of the mechanics has made the comment that, in his opinion, the handbrake disks are not large enough.
On the latest occasion that I took the vehicle to a Ford Agency the Service Supervisor wanted to levy a charge for the adjustment in spite of the fact that I have a full maintenance plan.
Kindly review and comment.
Regards
Andre Myhill
Proprietor
NW Drive
+[protected]
[protected]@gmail.com

My entire spare tire area I found was filled with water. I noticed my trunk wet periodically. Husband took it apart and found 8 inches of water under the spare and a ton of rust everywhere! My carpets are completely ruined and disposed of due to mold and mildew. According to hundreds of you tube videos, its manufacturer defect and all are being turned away.

Bought truck in Feb 2018. List was 64K. Took a trip from Colorado to Minn. 2400 miles. It cost us about 1200.00 in gas not to mention the time wasted in gas stations. We averaged 7.3 mpg. How sick is that. Glove box would not stay shut, horn and lights went off so was unable to lock door at night. Pulled to the left, plus we find out there was a recall. Called local dealer and we had to wait 12 days to get in for repairs. Right now we think the things are fixed but afraid to take it out of town. I would like reimbursed for at least 600.00 for the extra gas we had to pay. To me that is the least. The trauma and stress of this thing running terrible should be worth something but I am not asking for anything on that. Quite embarrassing to friends and relatives when they would ask how we liked our new EXPENSIVE truck. Also, the dealer had the truck 3 days and we asked for a rental and they said they didn't have one. A parking lot full of vehicles and no rental?

Issue: The temperature display inside the car on the dashboard displays and drops to a much lower temperature than what the true temperature is outside; resulting in only hot air blowing inside the car.

Trigger: When the car has been idle (in park or brake pedal) for 2-5+ minutes. (e.g. At a red light or waiting for someone.)

We noticed the issue in mid March as the weather began reaching 50+ degrees in Utah. We assume this issue has existed since we purchased the car, however, having purchased the car in winter, we weren't able to easily notice the dropping temperature on the display and the car blowing hot air through the vents. 


In addition to my service dates broken down on the attached pages, included are the service documents made available to me as well as images I took while the issue was occurring. We did not think to be taking pictures each time it occurred early on as we didn't believe it would escalate to where it is. 


***Please review the documents I am sending to you as I can provide more than the service department can. I had to dig around for everything I am submitting.

Regional Ford Case #CAS15356167 - Our request for a refund/replacement was denied. 
Because of the lack of documentation in the Larry H. Miller Ford Lincoln Draper service department, it looked like our car had not been attempted to be repaired enough times. Since August 11, we have now had the car looked at 8 times and it has been in the service bay for 32 days.

1) March 31, 2018 - told them to check it out. Service said they needed more time
2) April 9, 2018 - car was with service for a day. Issue discovered. Part ordered
3) April 14, 2018 - Replacement sensor part was installed
4) June 1-June 4, 2018 - Computer system reset
5) June 5-June 8, 2018 - Computer system reset
6) June 19-June 22, 2018 - Computer system reset
7) June 29-July 5, 2018 - Computer system reset
8) August 2 - August 11, 2018 - Body Control Module replaced

I'm not sure how much more evidence, wasted money on car payments/insurance, and time spent at Ford I need to get this rectified.

My grandfather is a former Plant Manager and our families have always had Ford. The dealer refuses to rectify this at the local and regional levels. At this point we are requesting a refund and no longer want a replacement. This has been handled so poorly to this point.

I discovered, and it was confirmed by the Service Department Manager Kimm Andersen, that the the Service Representatives and/or Technicians at Larry H. Miller Ford Lincoln Draper were not time-stamping each time my car was in and out of the service center. This behavior has resulted in Regional level denying my request for a refund/replacement.

I expressed many times to them what a liability that is, how un professional it looks, and how it can cost the case of a customer applying for a refund/replacement/Lemon Law if there is no "proof" that a car was being serviced. If this is my experience, I'm confident that this is their standard behavior with all customers with ongoing issues.
I have come to find that Kimm is indifferent to his customer's issues and will give false promises about what will be done to rectify an issue to get you out the door. I also switched Service Representatives in the last month as Eric Reams, in mirroring his manager's behavior, was indifferent to my issues and extremely unresponsive in communications throughout this experience. 


With my new Service Representative, Jonathan Forsyth, we had a conversation about the temperature issue and he stated that Ford will not do anything beyond continuing to "fix" the issue each time it is brought in; it would be up to me to file with the State of Utah to rectify the issue entirely and/or to get into a new vehicle. 


As you read through the 8 service visits listed below, you will be able to see a pattern with my vehicle and how it would not be possible for me to get out of and sell my brand new 2018 Ford Escape for a decent price when the temperature/air conditioning system is completely malfunctioning. No one in the hot desert State of Utah would willingly purchase a 2018 vehicle without a functioning A/C system. I myself am having a hard time going day to day, just hoping the system doesn't malfunction while my 2 year old son is in the backseat. We're having a very hot summer and it becomes unbearable to be in the car within the first minute of the hot air blowing. 


Please note that at the time of this submission, the system is currently malfunctioning and began 2 days after the last service date. 

I hope this application for Lemon Law qualification finds you well and will return positive results for me and my family.


Thank you for your time.

(could not find a way to upload PDF files. They have been converted to the images attached. the title of each image is labeled with the date of service and the photo number in order)

I would just like to know, why would you continue to sell a car that has had electrical problems and transmission problems. Now I have purchased a car that I can't seem to fix or get rid of because I owe to much. I've have the clutch valve replaced twice and what do you know, it's no longer covered by the recall. For two years now I've had electrical problem after problem that the dealer can't find. Started with the air conditioner, then went to the fuel system, to my keyless entry, to the trunk and now back to the air conditioner again. I can't afford to keep trying things . So now my two children and I are heating to death in the car and I'm just sick of this damn lemon of a car. Then I do a little research and see I'm not the only one with problems but it seems to be quite regular with this car!

Re: Ford Fiesta 1.5 Sport 2015; frame no. RL05SBBAMFUR05794; vehicle no. UEJD05694
Hi dear,
On 1st Feb of 2016, i purchased one car from your dealer in Hanoi, Vietnam (Ford Thanh Xuan, Hanoi). This is normal and in good use until last month (Jul 2018) when we found that the explosion system had problem with big explosion with revolving phenomenon.
We took the car to this dealer to check 2 times but they feedback that is normal no problem and has no action to fix this problem. It causes us so worry when we use the car now.
We would highly appreciate if you review my report attached to you by video and feedback to us within this week if it has problem or not. If actually it has problem, kindly organize the local dealer in Vietnam to fix this asap.
My email is nguyenvan.[protected]@gmail.com and my phone no. Is +84 [protected].
Thank you so much and looking forward for your feedback.
Regarda,

I took my car for a service in Jan 2018. A week later my gearbox / clutch gave problems, I took my car back and booked it in under warranty to get fixed (report showed I needed the clutch replaced) my car was with them for 2 weeks, finally got it back Feb 2018 and the clutch was still broken and not 100%

2 weeks later my engine light came back on, same problem, so booked the car in again for the 2nd time in March 2018. They confirmed the kit was replaced (was without my car for a month) got it back in April...

So today 15 Aug not even 7000km later ...the light came on again, same problem, not changing gears (but kit was replaced 3 months ago) I am beyond fed up, and irritated!

One pays so much per month to end up driving curtesy cars most of the time? I really feel its unsafe to travel with the car if it has no power and does not shift over to the next gear!

I will NEVER drive a FORD in my life and do not recommend this car to anyone! I am shocked by the quality!

We the first owners of a 2011 Ford Escape. It was a great vehicle until about 6-8 months ago when it began to sputter or suddenly seemed to lose speed. This was infrequent enough we blamed it on the cold, dry fall and winter days. Suddenly one wet, spring morning the car would not turn on; and had to have a jump start. Had the battery checked and was told by the mechanic that it was still in good shape. This happened one more time also shortly after a rainfall. We had the battery checked once again as it still have its original 2011 battery. Everything seemed to be in working condition. Finally on July 20, 2018 the car stalled and died while driving it. Fortunately I was driving at a very slow street speed. I managed to pull over to one side where traffic would not be disrupted. The car would not turn on, lights and everything turned off as the power drained out. The car was towed to the nearest garage where they found lots of water in the fuel tank. The mechanic had no experience so he did what he could to drain as much water as he could. We never thought that this model which comes without a gas cap would be a issue. But it is.
Car washes, rainfall must have seeped in. A gas cap is very necessary, and this way of cutting costs on the part of the Ford Motor company needs to be addressed. We began to use the higher quality gas and not fill the tank. The car worked well enough for the next two weeks and the same thing happened again. It is now with another mechanic who has determined that the fuel tank has to be replaced. It will take over a week to have it fixed. So far, we have spent over $1, 000. We looked in the Ford's website about water in the fuel. It brings up relevant issues such as buying better and high quality of fuel. However, we still feel that this problem would not have happened if Ford would provide gas caps.

Legacy Ford said they would cancel the service contract, But didn't. They said it would take 6 to 8 week's, THAT IS [censored]. I am from Michigan, Benton Harbor. But moved to Georgia to get out of SNOW. So to the dealership am just a southern person that they can just screw OVER. WRONG they don't know who they are [censored]ING WITH. NO ONE [censored]'S ME OVER AND GET'S AWAY WITH IT. This place should be shut down, and have a new OWNER AND MANAGEMENT. I WILL NEVER DO ANY BUSINESS WITH F-U-C-K-E-D U-P PLACE. I tell every one just how they screw me over.

2016 Mustang V6 3.7 liter motor

I had the vehicle come to almost a complete stop in fast moving traffic, was almost rear ended by a tractor trailer, because I couldn't get out of the lane due to no acceleration.

Took the vehicle to my local Ford Dealership and costed me over $300.00 to get it fixed and none of the cost was covered by the warranty nor the additional warranty coverage that was purchased...

Automatic transmission warranty extension was supposed to cover repairs, RO# 6189988/1, but I had to pay $1, 397.32 for new clutches, seals and slave cylinder. I believe that this should have been done at no charge. Every time that I brought vehicle in for service, I was told that the shuddering and gear skipping was normal. TCM was reprogrammed and on the second reprogramming, the above problems were noted.

Thank You,
David Cochran
[protected]

First--we have a case # CAS-[protected] because I spoke to Gail today August 13 at Customer Service # [protected]. She is referring us to a regional customer service manager. Our car VIN # is 1FM5K8F89FGC33270.

On Sunday August 5 the lights for our Ford Explorer would not come on. We pulled into a Citgo Station. Neither the headlights or the high beams would work. The fog lights did come on. We were in a 15 minute tow away zone. A worker came out to assist us and so did the tow truck driver. They checked fuses but nothing helped. We were told where we could move our car so it would not be towed. When we tried to start the car--it would not start.

We called Ford Service 24 hour roadside assistance. They gave us options to press to get help but we were disconnected twice. I next called AAA to get help. They sent a tow truck after 90 minutes. Of course I had to pay an extra $36 because the Ford Dealer was farther than i was allowed for towing. Racetrack Towing [protected]) towed our car. Orwen was the driver who towed our car. He called us on Tuesday to ask how we made out. Told him we needed a new battery. He said the battery was fine when he dropped it off so he disconnected it so it would not drain down overnight.

On Monday morning 8-6-18 we called Pittsville Ford (Pittsville Motors Inc--34690 Old Ocean City Road--Pittsville MD 21850). Our service rep Catherine Sterling stated that she had called us twice and was waiting for a return call. (Turns out that she called our home phone and we were away on vacation in Ocean City MD. We had given AAA our cell # and had received calls back on it from the tow truck driver and from AAA so I don't know why Pittsville Ford only got our home number). Catherine stated that our battery was dead. Said they tried to put a charge on it but it would not take it. Said it would cost $263.07 and she needed authorization first before further testing could be done. My husband got on the phone and told her he had just replaced the battery less than 6 weeks before. She insisted that we must agree to the charge before anything could be done. (Her number is [protected] ext 6130). We agreed to the charge (even though we felt the cost was exorbitant). She said they would get right on the further diagnostic testing and call us back by the end of the day on Monday. (We had told her we had a 100, 000 mile extended warranty)(We also told her that we had to be out of our rental by 10 am Friday 8-10-18 morning. Our car has 76, 000 miles on it. (the warranty company is Portfolio protection(First Extended Service Corp PO Box 804785 Chicago IL [protected] phone [protected]). We bought this on 4/4/2015 from Brian Hoskins Ford in Thorndale PA when we purchased the car.

We received no call back. On Monday afternoon I call Catherine at 4:45 and left a message on her voicemail for a return call. Tuesday Morning at 10:15 I called again and got Catherine's voicemail and left another message. I immediately called back and asked for service--it rang and rang and then someone picked up the phone, said nothing and hung up. That happened twice. At 11 am I finally reached a person named Casey who would get us someone who could tell us about our car. Service advisor guy picks up and says let me find that for you. Sends me to Catherine's voicemail. I leave another message. 11:08 I call again and get the same service guy. I explain that I can never reach Catherine in person. He says Just a Minute and gets her on the line for me. She said the battery is in but car is still having issues. Says they are working on it. Says they should hope to have an answer in an hour or so...
I waited till 3:04 PM called back and got Catherine's voicemail again. No call back. At 3:54 I called again. I explain my frustration to the receptionist who answered. She says I can transfer you to Sharita--but I got the service Guy's voicemail instead and left a message about Catherine not returning calls. At 4:08 pm Catherine finally called back to say the service tech was still working on it. Said the alternator passed so that was not the problem. They have a couple of more tests and will hopefully know by the end of the day today--Tuesday or at the very latest first thing tomorrow Wednesday.

On Wednesday morning my husband Mike and I borrowed a car from one of the residents in our complex so we could drive out to Pittsville Ford to check on our car. I had tried to call before we left and someone hung us on me again. We arrived at 9:30 am. Out car was not in any of the service bays nor was it outside the service entrance. (we wanted to get some of our things out of the back of that car--grandsons toys and car seat). Catherine was not immediately available. She was busy replacing toilet paper in all of the bathrooms there. When she came in to the service area--Brittney said these are the Randlers and they are asking about their car. Catherine gave us a blank stare. I said--Ford Explorer here since Sunday night--oh she said--you didn't call today because my light for messages was not blinking. I said you never return calls so we borrowed a car to come out here. She said--well we're working on it. I said--it's not even in a bay. She said they had several emergency vehicle calls that needed first priority that morning. Also said they had only 3 service techs working cause everyone else went on vacation. Plus said they have 40 vehicle appointments to service each day. We asked about a loaner vehicle and Catherine said none were available. I showed her our extended warranty that stated we could get a rental for up to 5 days. She said they can't do that till they diagnose what's wrong cause we only get a vehicle if the repair is covered. Mike asked if we should sit and wait till they determined the problem. I got frustrated and told my husband I was going outside to make a call to Brian Hoskins Ford where we purchased the vehicle.

So I called Dave Diamond there who sold us our car. I left him a voicemail. He returned the call within 10 minutes. He said he would see what could be done but Pittsville and Brian Hoskins are independent dealers so he wasn't sure how they could help. He did say an option was to have it towed to Thorndale PA to have it worked on there but the cost of that would have been exorbitant.

At Noon--Catherine called us and left a message that she couldn't find the warranty info on our car. I called her right back at 12:02 and had to leave a message about Portfolio Protection cause she did not pick up. At 12:30 we received a call from Abby (service rep) at Brian Hoskins [protected] ext 130 She had looked over our service contract and said we were covered for a rental if the repair was covered. Said we should have been offered that. Was sorry it was taking so long for Pittsville to get a diagnosis. At 12:45 I called and got Catherine's voicemail again. So I left a message and called back and asked for a real person. I got Tony Leoni's voicemail. Left him a message to about Catherine's lack of timely returning calls. At 1:25--no return call from Catherine so I called Catherine again. Another voicemail. Called the receptionist again and voiced my frustration so she transferred me to Brittany who said Catherine had to run to another dealership. I asked her to get us a diagnosis. She put me on hold and then said her service manager said it was 2 headlight bulbs, and a box that feeds into the battery and that it might not be covered by our warranty. At 2:15 Catherine called to say it was 2 headlight bulbs, a new battery, cable and box that feeds to the battery and that it would not be covered and the cost would be well over $1700--I believe she said something like $1778 and change but did not have a paper to write it down on. My husband was shaking his head no but I said yes because I said we're screwed we need our car to get home on Friday. Catherine said it was a 5 hour labor job. Said they could probably pick it up on Thurs eve or Fri morning when it would be finished since we still had no car.

I immediately called Abby in Thorndale PA to have her check our warranty. At 3 pm--she called back and said it was not a box--it was a battery terminal that was bad, a battery and 2 headlamps. She explained in detail just how extensive the battery cable was since it now winds around the engine before attaching to the battery. Said 5 hour of labor was not out of the question but the charge for parts was not what Brian Hoskins would have charged. Lori Thompson the Service Manager from Brian Hoskins had also called our warranty co to see if anything could be covered. (Here's the strange thing--Catherine had called Portfolio Warranty and stated that she was calling from Brian Hoskins--talk about misrepresentation!) Abby was told this by the woman who answered from Portfolio who read back the notes she had taken during Catherine's call to them. Abby then called Catherine and told her just how much B H would have charged for our repairs. It must have made a difference because when we picked up our car on Thurs night--our charge was reduced to $1380.68.

At 4:05 Catherine called on Thursday to say our car was finished. Offered to pick us up on Friday Morning to take us to Pittsfield Ford. My husband went back over to the gentleman who loaned us a car and we borrowed his to get there Thurs night before 5 pm when they closed.

Kudos to Brains Hoskins employees--Dave Diamond who even called us at 7 PM on Wed night to say he had numerous emails from Abby and from Lori Thompson detailing their efforts for help us and also for Abby for her numerous calls and information--even as late as 5 pm on Wed night to see how things were going and asking if Pittsville had started working on our car since they had told her that they diagnosed to problem. Plus to Lori Thompson for her calls to our warranty co.

Now for the further complaint--we asked for our battery back--My husband took it back to Walmart and the battery is fine. They put it on a machine to find out if it had a charge. It was fully charged! SO--Pittsfield charged us for a battery that we did not need. HOW DO WE KNOW the other items in the $1300+ charge were bad and not just the headlamps?

$2100 cost to fix a power seat failure on a five year old vehicle when there are thousands of complaints for the same defect. Looks like a decent company would be doing a recall. Or going to wait until someone gets hurt because the seat motors are screwy.
Just bought 2018 escape what a mistake that was. If I have this issue with the 2013 vehicle I'm sure 2018wont be much better. 3rd and last Ford for me. Not to mention the 120the dealer charged just to tell me it would be 2 grand.

I had the recalls done on my Windstar in 2016 at fox ford in Chicago, Il. and was told there would be no further problems with rear axle beam. On August 8th the axle beam cracked/broke on the driver side. I have been looking for a used replacement and I'm finding them all with cracked beams. I do like my windstar and would like to get a replacement axle. I read that the special deal for the dealer to replace it for $300.00 has expired. Can ford sell me just the part (rear axle beam) for the $300.00 and I can pick it up at Fox ford and replace it my self.

I took my 2014 ford fusion to the Colorado Springs, Motor City dealership for three things - fix a recall (steering column, bolt) and for a new key and the keyless code. I live 120 miles away from a city and a single mother. The dealership had to keep my car because they broke the bolt of if the steering column and had to keep my car for a few days. When I picked up my car I was advised everything was fixed, received a new key and was given the door code. I was never shown how to use the code on my door and the new key did work. Fast forward 35 days later, my new key quit working, can't use the keyless code on the door and out $372.00. I called the dealership and they said to come by and they would look at it and question the key maybe defective and to call before I come to ensure someone would be there to check things at no cost. I called the dealership on July 31 in the morning, since I was heading to the city, they said to come by. I showed up around 930am and was advised they were slammed and to come back in the afternoon on my way home. So I returned around 3:45 pm. The dealership had to find someone to see if they could look at my car. They took my car to the back and about 30 minutes later, told me I needed to pay a minimum of $80 to do a diagnostic check for my key and it may fix it or it may not. I advised them I was told to it would be no charge and ? a defective key. I told them I did not have the money at that time. I felt like I was being taken advantage of a s a women who knew nothing about her car, seeking help. I advised the technician of my concerns again (listed above) showed him my receipt and that no one assisted me with the keyless code at the time of payment. He tried over ten times to open my car utilizing the keyless code and failed. I was told that I have a newer car and the computer are always acting up. Then he proceed to tell me that it's probably my BCM that is going bad and to bring it back for a diagnostic and repairs when I had the money. Now My car will not start after 12 hours- dead battery, the tire pressure fault sensory is on, keyless code on door does not work and the new key does not work. I took my car in for a recall and a new key- a simple process. Now I have a car with many problems that NEVER existed prior to walking into this dealership. I just want my car back to how it was and a key that I paid for to work. I'm not sure what game the dealership is playing and they have lost my business going forward.

I had purchased the Ford fusion brand new I only have 26 900 miles . My car parking break started saying malfunction service required . I called the dealership to to see if I can take my car in unfortunately I was told that I would have to make an appointment so I made an appointment for Friday took my car in soon as I pulled up an employee came up to me asked me what was going on told him what was going on right away told me I would have to leave my car over the weekend without even checking the car out . Check my car in the young lady who help me told me that they would be giving me a call let me know what's going on never received a call it is Saturday and I still haven't received a call so I don't know what's going on with my car I have been a Ford owner for over 25 years never have this problem with any of my cars have always bought use didn't think I would have a problem buying a new car I'm telling you that I don't think I would ever buy a Ford again it's very upsetting to know buying a brand new car I'll have this much trouble with it . Not only that my Bluetooth stop working on my car to .

I leased a new Ford F-150 in March 2018, I am on my second full engine rebuild after less than 6 months and 6k miles. Very disappointed my dealer is continuing to insist on a rebuild when it clearly is not working. I have had fords all my life and was hoping they fess up to this lemon and let me out of my lease or at least let me start a new with a new vehicle.

I purchased a 2014 ford focus in 2014 as a demo. I found out a year ago that these cars are lemons due to the transmission being no good and ford knew. My transmission went out today 08/10/2018 and no I have no transportation. I contact Russell and Smith in Houston, TX and they would not pay for the tow or give me a loaner car. I am very dissappointed in the dealership and service I received. Can someone please help me get another car or my money back to get another car. I have a 4 year that I need to get to school everyday.

Ford Fiesta and Focus transmission lawsuit will be settled concerning PowerShift transmissions

I have liability only on my car that was recalled because it is only worth 2500$. Unfortunately the liability only carries over to the rental car as well. So, if I crash the rental, I am out 15k. My options are to purchase more insurance, which I don't need on my car or buy rental car insurance. But, Ford does not know how long it will be so I could pay more on insurance forever. So far it has been 60 days and 2400$ for the rental car. My vehicle is only worth 2500$. They could have bought my car for 2000$ and saved money.

Why do I have to pay more for insurance when I don't need it on my car currently? Why is your screw up going to cost me money? Why should I pay money for your mistake?

I understand you have a policy, but you screwed up. Maybe I screwed buy purchasing a Ford. But, don't worry it won't ever happen again. I and I will make sure my children don't either. I realize a few cars don't matter to Ford, but the way you are handling this is absurd. I am not asking for some 100$ a day car. Merely asking to make sure the car is insured as it should be so the consumer is not screwed over.