Fossil Group
Reviews and Complaints

Hi Team,

I had purchased Fossil Gen 5 smartwatch a month ago. It has a blush leather strap and within 5 days of wearing it, the strap has turned dull and blackish. Neither I took it to shower nor to the gym but still it looks like a year old watch.

On visiting the nearest service centre, the executive has no solution to this issue and instead asks me to take care of it and wear the watch occasionally. Who wears a smartwatch occasionally? I have spent 23000 INR on a watch which looks old within 5 days of use. I wear this watch only during office hours and still, the condition of the strap is pathetic. Moreover, as per the service centre, there is no solution available to clean the strap.

Even if the strap is replaced, the situation remains the same.

I am highly disappointed and will never recommend anyone to buy a fossil watch.
It is worthless spending of 23000 INR.

Order No: [protected] for your reference. I have already mailed but no one responded. Please address this issue as soon as possible. Please provide a resolution to this problem as soon as possible.

Regards,
Kingshuk Saha
Contact no: [protected]

I bought Fossil watch worth Rs.12000 (special edition)at December 2017 And after just 8 months watch stop working because of battery problem then They send my watch to Bangalore service centre and take around 1months to complete repair(service order no:SVO214461). Then Again after 2 months from 1st repair watch again stopped working because of the same problem(service no:SVO221224) .Then again after 8months because of the same reasons repaired (service no: SVO261050) Then now again 4th Repair. Really fed up with this Watch. I will never recommend this brand for anyone.Even though it is One of the International brand, I beleived that it will show some standard and perfection in their products but Really very very disappointing experience .Either u replace the item or give back the total expense i spend for the watch.

IAM fossil watch lover I have lot of collection but
worst experience with your fossil gen 3
1.Overheating
2.no battery backup
3. No battery life, battery drain very fast
4. Suddenly power off

bad experience with fossil service center
I given for service for battery problem
They taken 30day time but they didn't rectify
They send return back watch as it is

They didn't service anything

Still Same problem

On 9/1/19 at the Myrtle Beach SC Tanger Mall Fossil store I exchanged 2 watches (1 each gold with crystals around the face [protected] LDS MV LG GZ GLD and 1 each silver/gold [protected] RD CS LK DTE 2T S) in addition to paying $85.86 for 2 smart watches ([protected] MD RD BLK STP and [protected] LG RD SS BLK BRC. My sales person was Chelsea NO. 133023. Per Chelsea these watches had all the features that we wanted i.e. tracking, texting, talking, and alerts. We charged the watches to at least 80% as Chelsea advised. The next morning we were able to set up every feature we desired except talking. That was our last day on vacation so we decided to go to the Fossil store for assistance with setting up the phone. The store was closed but 3 employees to include Chelsea were in the store preparing for Hurricane Dorian. They allowed us to come in after explaining we were leaving. When we informed the employees of what we needed and they informed us that these watches did not have talk feature because it made the watch too heavy. Chelsea apologized stating "I didn't know that." Because they were closed we could not make an exchange or return. I was out of 2 watches $85.86 and stuck with smart watches that couldn't give us the features we desired.

Every watch that I own is a Fossil, I have several bags, wallets, sunglasses, etc. I have also purchased the same for my family and friends for the last 30 years. This is the first time I have every had any problems.

I would like either: A. 2 replacement smart watches that have all the features we want or B. 2 replacement watches for the ones that I turn in and a full refund of $85.86 and I will send the watches that I have in.

I have always loved Fossil products and have nothing but good to say about them. Please lets work together to resolve this matter soon. Thank you

Reference details sv0251898 and sv0267899
I had purchased the women gen 4 in December 2018 and the same gets switched off, doesn't charge and doesn't restart for which its still with the service centre... within 7 months of it's purchase it's been under service for 3 months that shows the product defect which the technician do not accept the fault .. being a loyal fossil customer it's been the most disastrous experience...
I also purchased the men gen 4 in January 2019 for my partner which is not as smart and fast as it should have been (fossil standard) ...another disaster
Additional I gave my another fossil watch to fix the diamond and battery in February 2019 for which I was asked to pay INR 200 for the battery and within 6 months the watch has stopped ...what quality of battery was used that it didn't last 6 months ...
Kindly value the hard earned money of customers who are loyal to brands ...
Hoping fossil to look into customers complaint and awaiting response.
Regards
Anaita Dapoliwalla
+[protected]

Dear Fossil

We are regular visitor to USA and visit to Fossil is always on top, specially for watches for family and friends.

As an ardent customer of Fossil products since ages this time we had a very bad experience on June 18, 2019 at Fossil Outlet Store, Chicago Premium Outlets at Aurora. IL.

It happened when myself visited with my wife, two daughters and a little one - my grand child. We did selected around ten to twelve watches but two young sales girls (their handwritten names on Fossil business cards attached) were reluctantly attended us but busy in gossiping with two gentlemen on other counter.

Despite of my request they didnt paid any serious attention for nearly 45 minutes and ultimately we had to leave Fossil store without any purchase.

It is pertinent to inform that this incidence not only cost us for UBER and buying same products at a higher price from regular Fossil Mall Stores but extended amount of mental agony and great loss in our short traveling time.

Regards
Abbas Lavingia

So it happened when i decided to go for my first fossil and trust me this is not how i expected it to be.. Within a month the charger is already given up, can someone says what to do at this scenario.? I believe it is under the guarantree for next 2 years.. But how to get a new charger.?

Just a follow up to my previous experience I shared with Fossil. So after all the waste of money and happened with me, finally I got hold of a Fossil Customer service rep and I explained him the full scenario how my 22k watch is not working properly and giving me trouble when charging it as the charger too was faulty. The rep told me that he will send someone to pick up the watch for repair and once done, they will ship it back to me and thus, created a service request. To my surprise, a reputed brand like Fossil does not have good after sales service as after the request was generated, it took 1 month for the guy to pick up the watch but fine, I thought someone at least came. After he picked up the watch, this pathetic company took 1 month to deliver it back. But you know what? They did NOTHING at all when I checked and the watch arrived as I am facing the same exact issues with the watch and its charger just like the time I gave it for service so I guess all they did in 2 months time was just pick, clean it up with a cloth, pack it back and then sent it to me again. Never expected such dissapointing and poor service from a brand like Fossil. People pay you money just not for products but your repuation and reliability as well but that does not seem to be the case with me so giving a heads up to people who are looking to purchase a Fossil. Make your decision wisely as there are many other cheaper and better alternatives. Below I am also mentioning the token # of the service request so that this can go to Amazon and Fossil as well.

Ref Token 43493DT

Dear Fossil

I have recently purchased 2 watches in the above store on the 19th November and 7th December. On both occasions I was watched like a hawk which if I was a known thief would have been understandable. However, I am not but am I hard working individual who would like to browse shops without negative perceptions and with the respect afforded to other customers also in the store at those times. I have also been to your Birmingham store on the 10th December as I needed my second watch adjusted. I'd like to suggest that some of the staff at Cheshire Oaks spend some time in stores in more diverse parts of the country. As in doing so they may take a more rounded view that anyone is a potential thief. On the second visit to Fossil my husband saw a staff member counting the number of watches once we'd finished looking at them.

I've flagged this up with you as I may have been minded to let it go after one negative experience. The first time this was flagged up on the way home by my husband. However, on returning to the store I saw this for myself and I have to say it's not good enough and the fact that I was spoken to nicely does not disguise the fact that this is an unacceptable approach.

Mrs Toyin Higgs (toyin.[protected]@yahoo.com)

Hi,

I was purchase men watch from Great India Place mall in India through Lifestyle International India Pvt. ltd (2016) but now our watch strap damage & It's damage my hand also.

It my humbled request to Improve your quality of product because fossil company is very big group & everybody is faith on his product.

Kindly look into this matter and resolve as soon as possible.
I hope will receive response quickly.

My contact details as below

Thanks & Regards
Neeraj
Mobile No +91-[protected]
[protected]@yahoo.com

i got a ladies watch from la roca village on 27th jan... wch was on additional 50% off.
when i returned hotel.. I checked my bill and it was of full amount.
i had another 2days of my holiday left in Barcelona so I visited the store again and got refund and i threw my bill.
on the same day i liked another watch which was again on 50% off and I was once again wrongly billed for full amount.
i mailed to the store and his response was very reluctant..stating that the watch palced there was on discount for February month.
i mailed him back to check with his staff as i faced d same billing problem earlier.
i also sent him my bill picture ..for wch i was replied to send the bill which was rectified
horrible experience..seems like they are just to cheat you.beware!

I had been (past tense after this incident) purchasing a fossil watch a year for 5 years now. The last two years it has been two one for my teenage son. I noticed on two of my fossil watches and one of relics (same company) all having stainless steel bands. The colors on them have started to wear off making the watches look cheap. The three can not be worn any longer it looks embarrassing. The fossils are a ME1001 black band purchased maybe 4 years ago and a FS4867 gold colored band purchased 1.5 years ago. The relic is a grey/dark silver colored band. This one was purchased about 3 years ago. I noticed the wear on the bands approx a year or so after the purchase of them. I got busy and did not immediately address the issues.
I understand there is normal wear and tear on items however these watches are not worn every day. I have several other watches that I do wear more often, citizen and bulova watches.
Here it is January 2018. I looked high and low for new watch bands for these watches. None to be found. I reached out to fossil's customer service. They responded back quite quickly with a response about the issue of the worn of color of the bands and wanting a new bands. They informed my that they do not ship new bands out and that the watch(es) must be shipped to them for service. Not only do you have to pay for shipping you must also pay for the band $35 plus dollars, labor charge of $16 and tax. The total cost $64.50, add the shipping of $14.50 you have a total of $79.00. You can almost buy a new fossil for that amount off of ebay or amazon.
Realize that it is my fault on the watches not addressing the issue sooner rather than later. I am ok with even paying for new watch bands but when they do not offer this I have an issue with.
Be aware of the fossil, relic and other related brand names associated with fossil, there are several that offer a colored stainless steel band. Good chance that color WILL wear off of the band. You have a 2 year warranty with the watch, not sure if it will be covered under the warranty.
Seems they are making a sub standard product now, charging a premium price for their product and wanting us (the consumers) to pay for it all.
This January 2018 my wife and I visited a Fossil store at a local outlet mall (VERY UNPLEASANT EXPERIENCE) This place had a meager selection of watches for being an outlet shop and the employees there even worse. Seemed I was troubling them, asking about a particular watch I was interested in. I was ready to make a purchase, thank goodness I didn't. After THAT experience I made my decision to purchase a Bulova (percisionist chronograph 47mm 98B228). Love the watch.
It is true what they say, You pay for what you get. Never again done with Fossil watches and all their associated brands.

Hi,

I brought a female watch from Swindon UK Outlet almost 3 months back.
With in 2 days it stop working .I revisit outlet and executive told that it's battery issue.they helped to exchange the battery but after 2 days it start misbehaving . sometime is running before the exact time or behind the time.
I again visit the showroom as usual executive was rude and came with same issue.. battery problem.again same story get repeated.

Now on 29th Dec 2017 I revisit the showroom and as usual same solutions they provided.inspite of this pathetic experience watch still in not in good condition

During this period it was such bad experience.i brought 8 watches out of I exchange 3 with in 3-4 days coz of malfunction.

Such pathetic and insulting Experience from fossil Swindon outlet.As I am staying at reading UK traveling to Swindon costing me 23 pounds every time.

Aprat from costing it was so insulting movement when I present it as a gift and it was not working.staff was so rude and was not helping properly

It's waste of Money, time .I am looking for either exchange or refund or services with home delivery and pick up as well.

Otherwise I am going to put complain for misguiding and harshment of customer

I went in to buy my wife a bag for her birthday and the woman I was speaking with was forceful on me buying this bag! It was rude and when I said I was going to look at michale khorrs she basically walked away and didn't give me the time of day. Before leaving I was looking at some digital watch thing and I heard how she spoke to other employees, and I was disgusted. She was sarcastic and spoke negatively about others. It was unprofessional and I will never shop there again.

I bought fossil watch fs4991i an year ago, at the time of purchase sales man told me quality of watch is excellent and in the strap of watch it is written the strap was made up of genuine leather. After using this watch for 1 year 10 months i found my watch strap was of really poor quality, strap is cracked and from one point it was about to be broken . Please file my complaint i am feeling cheated by company . After buying watch from a big brand like fosssil i was excepting a really good quality.

Please replace my watch strap with new one of genuine leather
strap asap.

THANKS,
NITIN KUMAR
+91 [protected]

Good day,

My name is Hang Tran. I am a loyal paying customer of your company. Upon recently one of your employee Marlon employee no. 520061 at Great Mall location. 1230 great mall dr Milpitas CA 95035 has been personally attacking me.

Every single time I shop here, I feel like I'm being interrogated. He ask questions like a criminal such as: why do I buy these? who I buy it for ? why i buy a lot ? Then when I buy watches brand new he void warranty!
I've never been insulted or interrogated like this before. Does he have a problem selling to Asian? Or me in general? This guy is harassing me every single time I buy there . I'm a paying customer! Why does it matter why or who I buy products? Please attend to this matter! I'll be filing a report with the Better Business Bureau if my situation hasn't been resolved.

I am completely disappointed and insulted!

Sincerely,

Hang Tran

In July of 2016 I purchased a JR1491 watch from the Fossil store in Florence, Italy. Less than a month later the watch began to not keep time so I went back into the store. They said they needed to replace the battery as a first attempt to resolve the issue. So they took it back to the back room and after a while came out and said they did not have the battery so I either needed let them send it in for repair and it would take probably 2 months to come back or check with another watch store in another part of the city. I told them that a less than one month old watch that has stopped and they cannot replace the battery and then me being out of having the watch for a longer period of time than I had even owned it was not acceptable to me. They kept telling me that was the only solution but after a time the manager told me she would exchange it for a watch of equal value or if it was more then I would have to pay the difference. I had no problem with doing that and felt at least they were beginning to try to take care of me. I ended up purchasing the same watch but this one had a metal band so it was 40 euros more. I paid the difference and felt all was good. eight months later I began to have the same problem again. This model is a dual analogue/digital model. The digital model was still doing fine but the analogue part was losing time. The told me the same battery story and took it back to replace the batteries. After about 30 minutes the young lady returned and told me she had the analogue battery replace and it was working find but she needed more time for the other battery and they were busy and I needed to return in the afternoon. There were 3 employees working and the entire time I was there not one other customer even entered the door. This made me suspect of something wrong. I returned in the afternoon and again there was no one in the store but the lady who was there recognized me. The original lady who was working on it in the morning was no where in sight and she told me she would be there until 7:30 p.m.
The lady brought my watch out and said the analogue was fine now but they tried to replace the digital one (which was working) and now it no longer worked at all. I said to her then you are trying to get me to accept back a watch under warranty that you broke? She danced around the issue and finally said they would send it in for me but again 2 months out. I again asked her if that seemed correct in the fact they accepted it to replace the batteries and they in fact broke it in the process and now I am out the watch for who knows how long? She said we will not charge to send it in. Of course not it is under warranty! We continued for a bit debating this and finally she said ok I will do this for you. I will let you purchase another watch in the store except any smart watch at half price. Really! So now I am back to spending more money again to have a working watch that is the second one in 8 months! I told her the last time I had to spend more but at least they gave me full price back against the new one and she is saying only 50% which means I would be spending well over $200 for a $150 watch and maybe get the same thing in less than a year? She locked down her heals and insisted she would do no more so now I have a watch being sent in for no telling how long if ever I will see it again. My suspicion is that I won't get it back until after the warranty is finished and it will be not well repaired and then when it stops again they will say sorry it is out of warranty. I have owned more Fossil watches than I can remember and so has my wife and family and have always had very good luck with them until now. The attitude of the store and even the Fossil client service people I have wrote to simply says they could not care less about customer loyalty and service. Neither Fossil customer service in Italy or the U.S. even tries or respond to my plea for help. The U.S. side said sorry we cannot interfere with the process from other countries. I ask them if they were not an international company like they claimed and got the answer, "sorry you are not satisfied with our answer". So for all you Fossil owners out there beware. If you have a problem the best thing to do is trash the watch and go buy something else. You will be treated like a low life with no respect at all from the company. If you have not purchased a Fossil yet, DON'T! I need a watch but all my money for one is tied up in this mess and no end in sight. May have to spring for a cheap Timex!

Hello from the Fossil Group Service Team! Your service order SOBO00581 is expected to be completed on 05/26/2017 and your expected repair amount is Rs 5006. For help: Please log in to www.fossilcare.com or dial [protected], it's been 35 days today your service man has called that we had received wrong shipment and all. Now they are asking 20 days more really worst experience watch cost around 8500 but m ready pay 5000 for its repair, m really disappointed by ur service . What's your compensation for delay of service? I felt we shld not by fossil watches in future very bad service

I purchased a £250 fossil bag, reduced in a sale to £150 at a Fossil shop on Oxford Street/close to Bond Street station in the middle of January 2017. Within 6-7 weeks the leather started to peel off the bag and it looked old and worn out. I returned the bag to the branch on Sat 25 March. I was told by the assistant and then the manager that only the zip of seem were insured on warranty and I could not therefore have a refund. The manager said that it was 'soft leather' and therefore this can happen. The manager refused to refund my money so I was left to pick another bag that I did not want. She offered at 20% discount and said that 'she was doing me a favour' by offering this, although this discount was being offered to everyone that walked in the shop. I find it unacceptable that a brand like Fossil would sell an item at that cost, which becomes unsightly and aged within such a short period of time. I also feel that a refund should have been given, as the leather was clearly peeling off. I feel let down by the quality of Fossil products and more disappointed at the lack of customer service. I would appreciate your input.

I purchased a watch in november paying 13 k trusting the brand in lifestyle koramangala... After a week wen I wore it, it was not working n when I visited d showroom and complaints abt it first and foremost dey didn't trust me and secondly dey refused 2 exchange and did nothing.

I visited d fossil repair centre dey told dey need 2 observe the watch for 7 working day on my request dey told after 7 day dey ll delivered watch 2 me but unfortunately I vent received.. Loads of follow up and request finally I get 2 talk to service time and dey say watch was ready long back... I think I did mistake by buying watch from fossils worst service from bangalore team... I want 2 exchange d watch dey deny it... U buy a watch if it don't work ur bad luck but fossils willnt exchange r refund