Fox Rent A Car’s earns a 3.2-star rating from 106 reviews, showing that the majority of renters are somewhat satisfied with rental experience.
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scam charge
I rented a car from May first to the 7th and from 8th to 12th respectively. I didn't know that I was not supposed to be charged for the concession fees for $16.00 for the first time until I had a second invoice. I was going to ask them before I took off from LAX International Airport for Michigan. But I was late for my flight. After I reached the destiny, I...
Read full review of Fox Rent A Carfox rent a car
My story is the same as others who have complained about Fox Rent A Car. Unless you take out their insurance, Fox will take advantage of you. Happened to me at LAX. I left their lot at night in a black car and didn't really inspect it, the guy at the exit gate did. By daylight I could see there were some minor scratches on it, but so what. I really didn't think twice, you see this stuff on many rental cars. With Fox, unless you personally inspect every tiny scratch on the car and mark it down, they will find something when you return it and try to charge you excessive repair costs. If they get your insurance to pay, they'll take the money and run, won't fix the scratches, and charge the next unsuspecting customer to pay for the same scratch all over again. Avoid this company at all costs. Their rates are so cheap because they make their money by scamming renters.
horrible customber service
I rented a car at LAX and had the worst experience ever. Most concerning of all is that they mandate that you sign the damage form before inspecting the vehicle! You end up signing a blank form for them and they fill out any damages on the vehicle that they see fit, without your input! Also, they still believe that they can force you to obtain the liability insurance even though they have been sued by the state of California for such practices! I'll never go back to FOX.
pole smokers, every one of them.
COMPLAINT!
I never got any problems with Enterprice before until now… First of all, I want you to know guys that honesty is important and stealing is NOT good… My name is Joel D. Bustamante and I rent a Nissan car the 05/31/07 around 4:30 Pm to 5:00 Pm and I returned the next day around 6:15 Pm to 6:30 Pm. I told my friend to get a video around the car to have proved that we do not have any scratch on the car and the car we returned in good condition. We drop the keys on the dropping box and I ask the lady on the Enterprice, before on Winchester that I need it for one day... “NOT TWO DAYS” and she told me if I get there on the same day or night; I can drop the keys and by Saturday I do not get charge... “SO... IS ONE DAY” I said to her fine and I pay $185.33 and I get my $100 when I get back if is in good condition... that’s fine… so she give me the car with ½ a tank full that’s fine and I returned almost empty so you can take like 30$ off... that’s fair NOT $127.83... but they took $27.83 the 06/04/07 and I do not get anything back… so, why you guys have to steal money from me? That’s my question? I got the video of the day thanks god and I have witness and receive to prove in court. You have to know is not because the money is the lies and the stealing part… because, I went early in the morning around 9:00 Am To 9:30Am to the Winchester location and they told me that I have it for 2 days and that is a lie and not true… I got prove so…that’s not the first time that I rent a car. And I rent a Truck before in New circle Road and in Winchester too… I hope you guys take this in consideration or I’ll take other ways if you guys want to go to court I’m ready for... so I hope this letter get to the responsible.
P.S. Deposit the 100$ back to my account before Saturday.
Thanks
rent it from an agency which cares more for its reputation!
We rented a car from Fox rent a car from the san diego aiport. As others have also told you have to wait for around 30-60 mins before you get their shuttle.
This shuttle took us to a creepy looking office. Tha parkign space where the cars were parked was dimmly lit. We had asked for a Mustang and as usual they did not have it and they offered us free upgrade. The frustrating part was that he did not have enough vehicles to choose from for an upgrade. We finally decided (due to lack of options) to rent a Prius (which actually is cheaper than a Prius in terms of its cost, I don't know how it qualifies as an upgrade, lol). We did not take their insurance as we had our own GEICKO.
Due to the lighting conditions and our impatience (we waited there for more than an hour just trying to get that car) we just had a cursory look at the physical condition of the car. After driving some distance we actually noticed that the car bumper was chipped of the paint on one side. We rented the car for 5 days and then returned back; we did not have any accident/incident. The rental guy inspected the car and checked it in.
After 3 months we got a call from the collection agency that we owe them approx $5500 for damages to the car. On investigation they said that
1. the rear seat belts were missing (we never used the back seat and as such never noticed whether it was there or not)
2. The car door is scratched and so they replaced both the doors.
3. Loss of income due to inability to rent the car during repairs & admin fees
FYI you can get a brand new Prius for approx $20,000. So we were charged with more than 1/4 price of the car for a damages which we don't know ever existed while we had the possession of the car and for the damages which were never found during their checkin inspection.
(FYI most car rental agreements have it that they can inspect the car post delivery at their time of convenience, but before renting to a new customer).
Now comes the even crazier part of it. When we contacted our insurance guys, they talked to us in a tone that implied that this is very normal practice most car rentals follow to make money and most of the legal clauses in the agreement put you in a position from where they are always right and we are always wrong.
Lessons Learnt:
1. Don't rent a car unless there is no other option
2. Rent it from an agency which cares more for its reputation
3. Irrespective of your insurance status, buy their insurance, and you might be saved of all the deductible and possible premium increase situations
4. Inspect the car thoroughly, take its pictures, and best thing I would suggest to everyone is to make your own template of car rental agreement with your clauses written and ask their guys to sign it (If we can get it it would be great)
The complaint has been investigated and resolved to the customer’s satisfaction.
Having only 2-3 persons processing the line when you have a beautiful kiosk area w/at least 5-6 more desks to get people processed It is inexcusable letting people wait in a long when they are on a vacation.Wait with kids and luggage impatiently for their vaca to begin. I took the pic of the line after waiting 15-20 mins &there is a line behind me
I have never been as disappointed, harassed, yelled at, terribly offended, threatened with very offensive words as I have been by the staff from FOX rental at their San Jose location, in particular a group of men with the names of Andres, Michael and Daniel. These men are very rude, unprofessional and in extreme cynical when it comes to attend a costumer with a complaint.
In my case this is the fourth time I deal with them when they haven’t honored any of the rates I have brought along with me, these printed rates that I have presented, usually take a lot of trouble in finding in the internet, sometimes by searching for days at the time, they don’t care if you carry a print out which states very clearly, the rates shown there are final and non changeable, they completely ignore all of this and simply charge you anything they want arguing whatever excuse, from extra drop off fares to mysterious taxes.
Their webpage also advertises low prices and when it comes to make a reservation for the days they promote, they come up with an entire different and much higher rate. I once tried to call them to find out the reason they quoted this advertising differently, and they told me their rates change by the day, but in my opinion, they just don’t want to help out and have the best excuse to ignore any complaint. I never got a satisfactory answer or solution from them. I consider this a complete and horrible scam.
I would never rent back from them, it is not worth the money you save, I much rather pay more and receive a good service from another company.
It is a shame that after so many complaints I made, and even some of the complaints I read in these sites, they cover up for themselves; their supervisor protects their behavior, and they do absolutely nothing about it. They continue allowing these same men work there piling up a number of complaints after sending you a lame message back making you feel like you deserved to be priced and treated that way. Their service is extremely deplorable, despicable, unethical and outrageous. I would strongly suggest for any costumer to NEVER do business with FOX.
Fox Rent a Car is a cheap company that hires people who are unable to provide the customer service required. Our experience was not as bad, but nevertheless we will not rent from them again. No wonder they just settled a law suite for over a million dollars for violating their customer's privacy by tacking them down with GPS.
Fox Rent A Car Reviews 0
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Fox Rent A Car phone numbers+1 (323) 593-7489+1 (323) 593-7489Click up if you have successfully reached Fox Rent A Car by calling +1 (323) 593-7489 phone number 0 0 users reported that they have successfully reached Fox Rent A Car by calling +1 (323) 593-7489 phone number Click down if you have unsuccessfully reached Fox Rent A Car by calling +1 (323) 593-7489 phone number 0 0 users reported that they have UNsuccessfully reached Fox Rent A Car by calling +1 (323) 593-7489 phone numberBilling Questions & Feedback+1 (323) 593-7487+1 (323) 593-7487Click up if you have successfully reached Fox Rent A Car by calling +1 (323) 593-7487 phone number 0 0 users reported that they have successfully reached Fox Rent A Car by calling +1 (323) 593-7487 phone number Click down if you have unsuccessfully reached Fox Rent A Car by calling +1 (323) 593-7487 phone number 0 0 users reported that they have UNsuccessfully reached Fox Rent A Car by calling +1 (323) 593-7487 phone numberExtending Your Rental+1 (323) 593-7486+1 (323) 593-7486Click up if you have successfully reached Fox Rent A Car by calling +1 (323) 593-7486 phone number 0 0 users reported that they have successfully reached Fox Rent A Car by calling +1 (323) 593-7486 phone number Click down if you have unsuccessfully reached Fox Rent A Car by calling +1 (323) 593-7486 phone number 0 0 users reported that they have UNsuccessfully reached Fox Rent A Car by calling +1 (323) 593-7486 phone numberFor Existing Reservations+1 (323) 593-7490+1 (323) 593-7490Click up if you have successfully reached Fox Rent A Car by calling +1 (323) 593-7490 phone number 0 0 users reported that they have successfully reached Fox Rent A Car by calling +1 (323) 593-7490 phone number Click down if you have unsuccessfully reached Fox Rent A Car by calling +1 (323) 593-7490 phone number 0 0 users reported that they have UNsuccessfully reached Fox Rent A Car by calling +1 (323) 593-7490 phone numberEmergency Roadside Assistance+1 (323) 593-7485+1 (323) 593-7485Click up if you have successfully reached Fox Rent A Car by calling +1 (323) 593-7485 phone number 0 0 users reported that they have successfully reached Fox Rent A Car by calling +1 (323) 593-7485 phone number Click down if you have unsuccessfully reached Fox Rent A Car by calling +1 (323) 593-7485 phone number 0 0 users reported that they have UNsuccessfully reached Fox Rent A Car by calling +1 (323) 593-7485 phone numberFor New Reservations
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Fox Rent A Car emailscustomerservice@foxrentacar.com100%Confidence score: 100%Supportjplasschaert@foxrentacar.com100%Confidence score: 100%Supportreservations@foxrentacar.com97%Confidence score: 97%communication
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Fox Rent A Car address5500 W Century Blvd, Los Angeles, California, 90045-5914, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 09, 2024
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