Frames by Mail
Reviews and Complaints

I've ordered a bunch of weird-sized frames from this company. Never had to put 'em together myself, thank goodness. The frames are top-notch quality, and they got a huge variety to choose from.

So, I recently got this frame from Frames by Mail, and let me tell you, it was a total disaster. The plexiglass was all cracked up when it arrived. I mean, seriously? How can they send out a product like that? It's just plain ridiculous.

And to make matters worse, when I reached out to them via email to complain about the damaged frame, I didn't get any response at all. Like, hello? Is anyone even there? It's beyond frustrating when a company doesn't bother to address their customers' concerns.

Honestly, this whole experience with Frames by Mail has been a nightmare. I wouldn't recommend wasting your hard-earned money on their products. They simply don't deserve it. Trust me, there are much better options out there.

I'm so disappointed that I'm determined to spread the word about this terrible company. I'll do everything in my power to leave the most scathing reviews possible. They need to be held accountable for their lack of quality and customer service. It's just not right.

In conclusion, steer clear of Frames by Mail. Save yourself the headache and find a more reliable and reputable company to fulfill your framing needs. You'll thank me later.

We decided to get ourselves a fancy custom size frame from Frames by Mail. Let me tell you, it came in tip-top shape, not a scratch on it, and it only took a week to get to our doorstep. I gotta give props to their customer service too, 'cause they were quick to respond to my email questions. Can't complain about that, right? We're seriously stoked about the frame and how fast it got here. No complaints from us, that's for sure.

So, let me tell you about my experience with Frames by Mail. This was my very first time ordering from them, so I had no idea what to expect in terms of their service. Unfortunately, things didn't go as smoothly as I had hoped.

My order was shipped through UPS, but to my dismay, it was declared lost in early August. Naturally, I was quite disappointed and frustrated by this turn of events. I immediately took action and filed a claim to get the situation resolved and hopefully receive a refund.

However, here's where the real problem arose. In order to complete the claim process and activate my refund, I needed some input from Frames by Mail. I tried reaching out to them multiple times, both through email and their chat service. But let me tell you, it was a real struggle to get in touch with them.

The chat staff always seemed to be unavailable, and there was no phone number provided for me to call. This made it incredibly difficult to communicate my concerns and get the assistance I needed. Despite my numerous attempts, I received absolutely no response from Frames by Mail.

Now, I understand that things can go wrong and mistakes can happen. But as a customer, I expect a certain level of responsiveness and support from the company I'm dealing with. It's disheartening to be left in the dark without any updates or assistance.

I really hope that Frames by Mail takes notice of this review and improves their customer service. It's crucial for them to be more accessible and responsive to their customers' needs. After all, we rely on their help to resolve issues and ensure a satisfactory shopping experience.

In conclusion, my first order with Frames by Mail didn't go as planned. The lost package and lack of communication from their end have left me feeling disappointed and frustrated. I hope they can rectify this situation and provide better customer service in the future.

I placed an order with Frames by Mail back in June. They informed me that one of the frames I wanted was not available and would be put on back order. However, they still went ahead and charged me for the items that were already processed. One of the items I received was the matte for the frame they didn't have in stock. I reached out to them and asked if they could just send the items that were available since I had already been charged. It's now September 1st, and I still haven't received the frame I ordered, but I do have the matte.

I've tried contacting them multiple times to inquire about the other frames I requested, but they always claim that they are still out of stock and rarely bother to respond. I usually don't write reviews, but this has been the absolute worst customer experience I've ever had. I feel compelled to share my story in order to prevent others from going through the same frustrating ordeal.

I recently made a purchase from Frames by Mail (framesbymail.com) for a frame priced at $139.00. I specifically chose a wooden frame with a double mat. However, I encountered some issues during the process. Firstly, it took a whopping two weeks for the frame to arrive, which was quite a long wait. What made matters worse was that I never received any email notifications regarding my order or its shipment. It was only after I took the initiative to email them through their website that I received any sort of response, and even then, it was not prompt.

When the frame finally arrived, I was disappointed to discover a glaring flaw. One of the corners of the frame had a noticeable gap in the wood joint, which was quite large. This was definitely not what I expected from a company that claims to provide quality products. Additionally, the mats included with the frame were rather cheap and not as thick as I had hoped for.

Naturally, I decided to take action and reached out to Frames by Mail via email to express my dissatisfaction and inform them of my intention to return the frame. Simultaneously, I initiated a request for a refund through my Discover card. It is disheartening to see that a company like this lacks the necessary professionalism and expertise in their field. Perhaps they should consider pursuing a different profession altogether.

Overall, my experience with Frames by Mail has been far from satisfactory. The delayed delivery, lack of communication, poor craftsmanship, and subpar quality of the mats have left me feeling frustrated and dissatisfied. I hope that by sharing my experience, others can make an informed decision before choosing to purchase from this company.

So, I had this boss, right? And he's leaving the company and all, so I thought, "Hey, why not get him a cool frame with my awesome photographic work as a gift?" Seemed like a solid plan, you know? So, I went ahead and placed the order on 4/14, thinking everything would be smooth sailing from there.

But boy, was I wrong! Two whole weeks went by, and guess what? Absolutely nothing happened! Can you believe it? So, I decided to check on the status of my order on 5/7, and what do they tell me? They had the audacity to say that my order was never even placed! Can you imagine my frustration? I was fuming, let me tell you.

But wait, it gets even better. They promised to rush order it for me, or so they claimed. So, I patiently waited, hoping that this time they would get their act together. Fast forward to today, and what do I find out? They're still working on it! Can you believe the nerve of these people? And to top it all off, they didn't even bother giving me any details about the progress. Talk about lack of communication, right?

At this point, I was beyond fed up. I mean, seriously, how hard is it to get a simple frame done? So, I decided to vent my frustrations to the online agent. And you know what they did? They offered to cancel the order, just like that! No apology for the delay, no explanation, nothing! Can you believe the audacity?

Now, I'm left scrambling to figure something out real quick for my boss, who's leaving next week. Talk about added pressure, huh? I mean, I just wanted to get him a nice gift, but it's turning into a whole ordeal. I really hope I can find a solution soon because time is running out.

So, there you have it. My experience with Frames by Mail has been nothing short of a headache. The lack of communication, the delays, and the overall unprofessionalism have left me feeling frustrated and disappointed. I wouldn't recommend them if you're looking for a reliable and efficient service. Trust me, save yourself the trouble and look elsewhere.

I've been using FramesByMail for like forever, I mean, maybe even for decades, and let me tell you, they've been pretty darn good. Like, my orders always arrived pretty quick, and like, most of the time, they were exactly what I wanted. And if there was anything wrong, they fixed it right away, no questions asked. But man, my last order was a total bummer, I tell ya. It was weeks late, and to top it off, one of the plexiglasses was all chipped in the middle. And get this, they even sent me the wrong kind of plexiglass. I was like, seriously? So, I tried reaching out to them, you know, sending them a bunch of emails to both of their addresses, but guess what? No response, nada. And their Chat bot? Forget about it, it's like it's on vacation or something. And don't even get me started on their phone, 'cause nobody picks up. I even tried ordering just the replacement plexiglass, but guess what? They got some message saying they can't take orders right now. I'm really hoping this is just a little hiccup in their business, you know, like a temporary glitch or something. I mean, I really don't want them to go out of business, 'cause then where am I gonna get my frames from? It's a real head-scratcher, I tell ya. I wish I knew what the deal was, you know?

This company, man, let me tell you, it's just awful. The frames they sell, oh boy, they're just not up to par. And don't even get me started on their customer service. It's a mess, I tell ya. So, I decided to order a couple of frames from them, thinking it would be a good deal. But boy, was I wrong.

First off, nowhere in the product description did it say that the frames would come unassembled. Like, seriously? Who wants to deal with that? I mean, come on, give me a break. I was expecting a ready-to-hang frame, not some DIY project.

And let's talk about the color, or should I say lack thereof. The frame color on their website looked nothing like what I received. It was like they used a completely different color palette or something. I was so disappointed, man. I wanted my frames to match my decor, but nope, not gonna happen with these guys.

But wait, it gets worse. The plexiglass that came with one of the frames had a massive crack in it. Can you believe that? I mean, what kind of quality control is that? It's like they don't even care about the products they're sending out. It's just plain ridiculous.

So, naturally, I reached out to them for a refund. But guess what? They completely ignored my request. Can you believe the audacity? I mean, come on, at least have the decency to respond to your customers. But no, they just left me hanging, man.

But here's the kicker. I received one of their spam emails, and I thought, "Hey, maybe this is my chance to get some answers." So, I replied to the email, and guess what? The owner actually called me. But get this, she said they couldn't refund to Canada. Like, what kind of excuse is that? It's just a bunch of baloney, man.

She did offer to replace the broken plexiglass, but here's the catch. I would have to pay full price for new frames. Are you kidding me? After all the trouble I've been through, they expect me to pay for their mistakes? No way, man. I decided to cut my losses and move on.

Let me tell you, I will never, ever, ever order from this company again. They are a complete disappointment. I don't know how they're still in business, to be honest. It's mind-boggling. So, take my advice, stay away from Frames by Mail. Trust me, you'll thank me later.

Be warned, folks. This here is some sneaky internet trickery at its finest. See, this company called Frames by Mail claims to sell frames that require no assembly. But let me tell ya, when you actually get your hands on one of these frames, it's like tryin' to decipher some secret code that only a NASA engineer could understand.

All I wanted was a simple silver metal frame for my print. No fancy extras like a matte, plexiglass, backing, or liner. Just a plain ol' frame, ya know? But what do they send me? A whole bunch of hardware pieces, at least 20 of 'em, and they expect me to put it all together with a screwdriver. I mean, come on now, that's just plain ridiculous. Who has time for that?

Let me tell ya, I was more than just disappointed. It was like a punch in the gut. And then, as if things couldn't get any worse, I decided to check out their Return Policy. And boy, did the tears start flowin'. They expect you to return the item within 14 days from the SHIP date, not even the date you actually receive it and find out if you're satisfied or not. And get this, they deduct a whopping 20% fee for restocking (or should I say re-suckering), and on top of that, you gotta pay for the return shipping charges. Oh, and don't forget, you gotta call 'em up and beg for a "Return Merchandise Authorization Code." Like, seriously, what's up with that?

So let my unfortunate experience be a lesson to all y'all out there. Don't even think for a second that this company actually cares about your satisfaction. 'Cause let me tell ya, they don't give a hoot. They just want your money, plain and simple. So save yourself the headache and find yourself a company that actually values their customers. Trust me, you'll thank me later.