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Hello !
I just wanted to tell you my brief story so that other people now about these scammers. They suspended my account having 2000$ in milestone payments. The reason they did this was because I logged in some months ago using somebody else's computer. He also had a Freelancer.com account but they did not suspend his account because he had no money in it !
They are probably interested in stealing your money because that mistake I was talking about happened almost 6 months before my account got closed.
I hope I can get the money back so I can stay away from them in the future...
The complaint has been investigated and resolved to the customer's satisfaction.
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Hi. I had an account on freelancer.com as a client. I wanted to add money to balance, my bank blocked transactions few times due to week transaction limitations. Freelancer.com asked me to verify my identity. I changed my first name to my father's name, it's our family business. I did it because I have disability, I couldn't take photos which freelancer.com wanted me to do, also my father is an owner of the e-card. When we gathered all documents needed to pass verification I got a message "Your account has been closed". I sent an email to freelancer support for explanation they answered me
"Upon checking, I can confirm that your account "homevk154" has been closed due to unresponsive to your account limitation and violating the Freelancer website in accordance with the Freelancer User Agreement found here at:
User Agreement
https://www.freelancer.com.au/about/terms
You accepted our Terms and Conditions when you signed up as a user to the Freelancer website. It has come to our attention that you have participated in activities that may harm the business operation or reputation of Freelancer, and for this reason, we have closed your account. Unfortunately, it cannot be reopened."
They didn't explain which harmful activity I did. I lost 97$ which I wanted to spend for the programming project.
https://www.freelancer.ie/projects/linux/bridge-janus-vosk/?ngsw-bypass=&w=f
I want to take them to court. It's an obvious fraud. They close accounts without warning and block your money.
I was waiting for a $1,500 project withdraw. I could not withdraw it. I contacted customer service every day, for 1 month. They kept giving me copy and paste responses out of their employee handbook. They told me my account was violating their terms of service, but they couldn't tell me why. Next thing, they closed my account and took my $1,500.
I worked on Freelancer.com for over 2 years. Once you have $1,000 USD in your account, your account gets flagged. Once your account is flagged, you cannot withdraw the money from your account, this allows Freelancer.com to steal your money.
How do they steal your money? They will tell you that you violated their terms of service, but they won't tell you the reason of how you violated their terms of service!
I am filing a class action lawsuit and will get anyone on board.