Freelancer.com
Reviews and Complaints

I hired a freelance contractor to do some work for me. They did the work to my satisfaction I had no problems. I paid the agreed amount to Freelancer and I released it to contractor. A few days after that I tried to contact the contractor to see if they were paid and Freelancer said the contractor is no longer with Freelancer. I had the email of the contractor and they told me that Freelancer is holding the money I paid. Weeks went by and they did not pay the contractor I hired. I ask Freelancer to return my money and I will pay the contractor since they would not.
After many emails to Freelancer they said the would return my money. In turn I paid the contractor.
The problem is Freelancer only returned about 2/3 of the money. They said they would return the full amount. I wrote Freelancer numerous emails asking them to explain why they did not return the full amount. I sent them screen shots of my bank statement showing what they returned. They never gave me an explanation of any kind. They kept sending emails saying they have not hear from me and would close the file. I would immediately email Freelancer and say the case is not closed and I am responding.
I never received the balance of the money they agreed to refund and never gave me any explanation as to why!

Hello,

My freelancer account has suspended without explain me any reason, I have almost $400 and recently brought annually Plus membership.

I apply for key code verification 3 time, They rejected key code verification and closed my account. I want to know the reason and why i can't get my funds. How can freelancer don't return my hard earn money.

My account was closed today.
I have submitted all documents they require, but haven't got any response from them.
Finally they closed my account without any explanation. I am so confusing what is wrong.
They stole my $1900 from my account.
I am so CRAZY!
Please help me so that I can get the funds back to my PayPal.

My account mail is [protected]@gmail.com

I made a job for an employer. I got the money on Freelancer.com and then I withdraw money. I exchanged USD to my national money unit, then I waited 15 days for transaction to be completed. Last day of the transaction, they canceled and said "we detected a fraud with employer" so we canceled all the jobs related to him. I said at live support "Are they kidding me ?", What is my fault in this situation and how can I be sure that you take money from freelancer and you are not giving me the money?

I am complete newbie with a terrible first experience with freelancer. I registered on the platform to get some work as a freelancer.

I saw a typing job and I too bid for that particular job, few hours later I received a message within freelancer app from (shwetashetty7381) asking me to send my name and country to email id ([protected]@gmail.com). I did as asked unaware of the tricks of the business and I am sure by now that they have scammed me but what's more shocking is they are using legit platforms like freelancer's.

Please check into this and I have paid them 1600 rupees as security deposit and typed 25 pages to no avail.

Please block such scammers from your esteemed platform.

Manoj Kumar
[protected]@gmail.com
Freelancer Account Name- earnrespect

Freelancer.com is a total scam. I built up my portfolio with over 200 reviews, for 3 years. I had a customer try to receive a project without paying. The customer contacted freelancer support. Instantly after the complaint, my account was closed, with no questions asked. This project was for $1, 000 usd.

Freelancer.com always takes sides of their customer not the freelancer! Freelancer.com did not ask me any questions, they just closed my account right away, with only speaking to and receiving information from their customer.

I tried to contact freelancer.com support every day for 2 months. Every time they kept telling me "we are looking into this." I still never got a response from them. Also, if you are trying to get "support," all the reps do is give you a copy and paste response from their handbook that does not solve the freelancer's situation at all.

Freelancer.com needs to be sued or stopped, they are a total scam and they do not care about the freelancer that works for them at all! I would not use this website.

Hi

Recently I open a contest which was quite difficult. The prize is £190

Basically a bunch of guys entered with suggestions not even related to the matter

I contacted freelance.com asking to put the money in my balance. The response j had was the prize needs to be given to someone

So basically no-one did any work and they claim my money needs to be spread by a bunch of guys who entered a bunch of random images not even related to the topic

You will receive message in chat box that they will provide a sample and you have supposed to deposit a refundable security amount on credit card no [protected] and once you deposited the money. They don't know you. I have received the same and get fooled by them for 2100 rupees.
So please don't pay any money.
Mail id is
[protected]@gmail.com

As a long-term buyer of freelancer.com providers/workers (since 2006), it saddens me to caution other employers/buyers of, as best I can describe, to be alert to something that seems like bait-and-switch, which I believe to be a growing problem on Freelancer starting in 2020 (never experienced it before this time). The end result is at least potential lose of money the employer has in milestone, but I think the real pain point for most buyers will be a lose of trust in the platform.

Some of the behaviors to watch for include being asked to modify your budget at first contact, release milestone at first contact ahead of any work started (or even understood), and private contact via personal email or social media accounts. All of this happens within minutes (and against freelancer policy) of the project being accepted. I think nearly all experienced buyers would recognize what is unfolding within minutes of engagement, which leaves the real issue that even if you do and cancel, the milestone is at risk of lose - I can vouch for the lose of milestone dollars when trying to exit one of these incidents. (For those not familiar, freelancer tech support is mostly a scripted response system - unless you pay the support engagement fee).

I have hired dozens of great freelancers from this platform so I hate to see this growing behavior impact both providers as well as my peers that hire from the site.

Hope this helps others. Kind regards.

I am one of the founders of a US corporate in New York. The company has an A+ ratings at the BBB.

My Freelancer.com account is one of the oldest, as it was created in 2003!
I was recently asked to verify my identity and address and passed the verification successfully. I then started looking for project we can do at Freelancer.com. My current Freelancer.com Trust Score is 100/100. I made any possible verification.

It should be noted that I travel a lot and also remotely connect to the corporate in Europe and in the UK but I reside in New York City.
After checking the options to create an additional corporate account (which eventually I didn't), since I was connected to a server in the EU, that flagged the KYC department (who successfully verified me only days before) and they started questioning me and now my verification status is "incomplete". Since I travel a lot, and when I say a lot I mean 100 days a year, and that's part of my job, I am worried to start engagements with clients via Freelancer.com knowing that my account can be blocked. My credit card company and my bank knows that I travel a lot and made a note of it to save me security blocks every time I am in a different country. Freelancer.com should also ignore such alerts, especially after being verified. I should be free to travel or to connect to our server abroad, which I do for R&D work. If I will continue to be bothered with these messages, I will take my business elsewhere.

I worked for the freelance exchange freelancer.com
I have a great profile - 4.9 stars, dozens of satisfied customers.
For several years, he earned about $15, 000, which was in their account.
I haven't been able to verify my identity for the last few weeks, even though I sent them all the documents.
A few days ago, my account was closed without explanation.
Support is not responding.
I lost all my money - $15, 000

My account email - [protected]@gmail.com

Freelancer.com has become hub of cheaters and dacoits and the website itself help the clients to cheat freelancers easily. and if you complain about this to their support they will take action against you instead. These peoples steals money from your account without your consent. They literally survive on the blood of freelancers working on the platform. Bloody cheaters. They have all the means to verify freelancer's Identity, payment method, adrress, photo. but they never care to verify any of them for client before letting client to put any money on the website.

I'm a freelancer. I'm using freelancer.com for about 5 years. About two weeks ago I've found out that freelancer.com had closed my account.
I've contacted their support center but the only information they answered was that I violated terms and conditions.
No explanation about specific details.
For the last two years I had only two customers on freelancer.com, all payments were done via freelancer.com.

I almost sure freelancer.com had wrong information about me and they did a wrong decision.

They didn't provide no explanations to me.

My account name was HUMPT

my email [protected]@mail.ru

I am developing applications for clients found on this platform.

Yesterday my freelancer.com account was closed.
All I could get from freelancer is: It has come to our attention that you have participated in activities that may harm the business operation or reputation of Freelancer.

I dont understand what activities they mean. Moreover, I have got about 2000$ on my account. Support ignores me and dont want to let me withdraw this money.

The account is closed without explanation and the opportunity to discuss claims. Money is just stolen.

I have been trying unsuccessfully to have Freelancer refund funds from an account they closed. I would like to call upon any other Freelancer.com users to contact me for a potential class-action lawsuit, and to have them banned from doing business in our respective countries, and to lodge a complaint with our legal agencies in our respective countries. Here in the USA, it would be our State Attorney Office, and the Federal Trades Commission, as well as ICAN, to have their IP domain servers in our respective countries to have them put on notice that stealing people's money will not be tolerated.

These Internet tyrants need to be put on notice and know we will not stand for our hard-earned money to be ripped off by some unscrupulous businesses from another country.

They closed my freelancer account without any reason.
Every time I ask their supporters about the reason, they only replied that I have violated the user agreement of this site.
I want to know what "item" in the user agreement I have violated.
The last supporter said like this.
"Thank you for contacting Freelancer.com Support.
I understand that you want to have an update about the account issue. I have forwarded this to the relevant team and they will get in touch with you directly.
We seek your patience on this. Should you have other queries or concerns, do not hesitate to contact us again for assistance.
Sincerely,
Allyson S.
Freelancer.com Support "
Still no reply from them.
How do you think I can solve this problem?
If they do not solve my problem fairly, I am willing to try my best to solve it myself.
Facebook will be my first step in this.

After i receive my payment freelancer.com has blocked my account and after my reclamation, has CLOSED my account. They have stolen my money.

They once asked for my documents with the photo identification procedure. I did, they approved. They asked again, I did, they approved. It started a loop to send documents, they approve, but then block the money and ask for identification again.

I am a serious professional, who takes my job seriously and maintains a respect for my clients. Freelancer.com is not worthy to have me on your platform, because it burns, steals and deceives people!

Freelancer.com cannot be trusted in any way.

Freelancer closed my account for no reason whatsoever and I lost $800 withdrawable. I've had this account for more than 4 months, I paid all my freelancers on time and I've had great reviews but today they shut my account down. No reason was given. I even had someone working on a project for me and this is what they've done. None of the reasons they've listed below applies!
My id is alexeysamara88
my Gmail address is [protected]@gmail.com.
I lost all the customers there.

I was scammed and had foreign transactions coming out of my account from freelancer.com. I signed up for an account a few months ago. I had to verify my account info to receive payments So I gave them my card info. They took a little over $1 out of my account to verify And it cleared. They never put the money back in my account and said it will cash out once I start earning money.

I was almost scammed by a con artist using their platform who say they were looking for a virtual assistant. I avoided this situation right on time just for the following to happen. I noticed my $1+ disappeared from balance which was the money they took to verify which belonged to me. I was on a free account plan. Next, over a week I received a total of three foreign transaction withdrawals with one being directly from freelancer.com.

At this point I knew something was suspicious and contacted my bank to file a dispute. When I filed a dispute, in less than a week, my bank was able to verify that my account was hacked and reversed all the withdrawals and foreign fees. My bank says from the small fraudulent withdrawals it was only a matter of time before they started to take larger amounts from my account and I luckily caught it on time.

Freelancer.com is a huge platform for freelancers. Its unsafe for people trying to earn a living. They took money from my account to verify I could receive payments, never put it back, decided to keep it for themselves and started taking other withdrawals from my account! I'm disgusted with this company. They need to be shut down!

I have been contacting and waiting over months to resolve my account and money issue with freelancer.com .

One of their staff asked me for a video interview to get feedback from users so I had done with them as they requested.
After then, they had lifted my account restriction which was caused due to the video interview issue.
Later they have closed my account without explaining the reason.
I am asking what the reason is but they didn't clear that.

It's like their success management team is no longer work or address any person request from users.

Further, I had thousands of dollars on my account before the account had closed, they closed my account without processing or giving my money that I earned.

I am now trying to get money issue resolved through support and success team over email but they are not respectful to my request on that.

I am really frustrated how official site like Freelancer can do their business like this and hurt individuals even with money.
I am so scared about it.