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On August 31, 2023, I was on a flight # 662 (Frontier Airlines) from San Francisco to Denver. Before boarding, I paid an additional fee of $69 to take my carry-on luggage aboard with me. I had arrived to the airport 2 hours before departure. There was considerable chaos at the check-in counter. Seeing as the flight time drew closer, I asked the ticket agent if I could just proceed to the gate, seeing as I had no luggage to check. I asked the security to let me go through quickly, as my flight would be leaving momentarily. I ran to the gate. My electronic boarding pass was scanned by the gate agent at the gate. I then proceeded to walk through the jetway into the plane. At this point, the flight attendant informed me that all the overhead luggage compartments were full, and that my carry-on would need to be checked. My bag was taken, and I received no claim check. When I arrived in Denver, I waited in the jetway to learn where my luggage could be picked up. I was told at that time that my luggage had been sent on to my final destination (Syracuse). At this point, I walked to baggage claim to see if my luggage was there. It was nowhere to be found. I was then instructed by a frontier employee to scan a QR code to report my missing luggage. The form I needed to fill out required a claim check number. As I had not been issued one, I was unable to fill out the form. I then asked another employee for assistance. She filled out a "delayed baggage incident" report. Having filled this out, she gave me a copy for my records. I asked her what the next step would be. Her instructions were to call the number she had written on the form after 48 hours. [protected]. I have called this number numerous times. Each time I am informed "No one is available to take your call. Goodbye."
I am at my wit's end, seeing as I had many crucial items for my work in this bag.
Desired outcome: Find my bag or compensate me
i flew from San Fransisco to denver then to final destination of orlando florida sunday august 21,2023..i had one big suitcase checked in and frontier lost it,,,my suitcase has to emergency tags attached to it with my contact information-phone number ,and address...and so no one confuses my suitcase with theres it has my full name in permanent white marker ink on it on both sides...my name in big lettering strching about 15 inches on both sides...when i discovered my bad didnt arrive it took almost an hour and a half to track down some one working the frontier baggage office..all i could do is fill out missing bag claim...then every 24 hours for next 5 days frontier messages me with a ridiculous message...the message says there staff is working ond finding my lost bag..plase be patient..but if i already received my bag to contact them and let me know...how can i receive my bag if your staff is still searching for it...then to add to my anger with frontier..they used my email address and sent promotions to fly with them..i get 1 or 2 every day...after 5 days i get message to fill out claim form at frontier poirtal online..so i did...and since i get 1 message frome some one named nathen saying ihave to wait 30 days until they can move forward with claim because my suitcase might show up...as of today that is where i stand..i have to wait about 10 more days to see what happens...i know there is hunderds more stories like this...ill never fly frontier again...i would have never flown with them in first place but io was flying to asia and it was part of a package deal...from what ive read and seen online and in videos of frontier..im probably not going to get anything but a hassle and a fight from them