Frontier Airlines
Reviews and Complaints

If you're considering flying with Frontier Airlines, be prepared for a mixed bag of experiences. While some customers have reported positive interactions with the airline, such as receiving credits for flight cancellations and finding good deals on bare bone bookings, others have faced significant challenges. Complaints range from issues with customer service, unexpected fees for luggage, to flight delays and cancellations without adequate compensation. It's essential to weigh the pros and cons carefully before making your decision.

Frontier Airlines is a budget airline that offers affordable flights to various destinations. Recently, I purchased round-trip tickets from San Diego to Las Vegas for only $38. However, I was disappointed to learn that the airline does not allow checked luggage and only permits a personal carry-on bag that meets specific size requirements. Despite this, I decided to purchase two tickets and pack accordingly.

On the day of my flight, I arrived at the airport with my personal carry-on bag, which was only half an inch larger than the specified dimensions. Although it could still fit under my seat, I was rudely denied boarding by the airport staff. They informed me that I would have to pay $189 to check each of my personal items. I was outraged and requested a refund, but the staff informed me that their policy was clearly stated on their website and that they could not fulfill my request.

I found this policy to be unfair and a complete rip-off. If my bag fits, it should be allowed on the flight. I was disappointed with the lack of customer service and the inflexibility of the airline's policy. I would caution anyone considering flying with Frontier Airlines to carefully read their terms and conditions before booking a flight.

I gotta say, I was pretty disappointed with my experience on Frontier Airlines. I had heard some rumors about their customer service being less than stellar, so I made sure to avoid any unnecessary interactions with the ground crew. I just wanted to get on my flight and go to sleep. But let me tell you, sleeping on a Frontier flight is no easy feat.

The seats are something else entirely. They're basically just curved metal slabs with a little bit of fabric thrown over them. I mean, I'm no princess, but I like to at least have a little bit of cushioning when I'm sitting for hours on end. And don't even get me started on the tray tables. They're literally half the size of a normal tray table! I couldn't even fit my laptop on there if I tried. I mean, I guess it's big enough to hold a cup, but that's about it. Maybe my hand, if I'm feeling generous.

But you know what they say, every cloud has a silver lining. And in this case, the silver lining was that my terrible flight provided some pretty entertaining content for my social media followers. I mean, who wouldn't want to see pictures of me squished into a tiny seat with my knees up to my chin? It's the stuff viral posts are made of.

It's a shame, really. From what I've heard, Frontier used to be a pretty decent airline before they went bankrupt. But now, it seems like they're just cutting corners wherever they can. I wouldn't recommend flying with them unless you're really desperate.

I was looking for a flight from SDQ to MCO and Frontier Airlines popped up on my search. I decided to book through SmartFares and went for the bare bone booking with only a personal item and no bags. It was all I needed for this trip and I saved some cash. However, on Jan 28th, the flight got cancelled due to mechanical issues. I was a bit disappointed, but these things happen and I was glad that we didn't fall down.

The lady at the check-in counter was very helpful and offered me either a refund or a seat on the Jan 30th flight. I decided to take the Jan 30th offer and was pleasantly surprised when Frontier Airlines handed me a 50 USD credit to be used on a future flight. I give Frontier four stars for this experience. I can't give them five stars because of the cancellation, but four stars is still a good rating.

Overall, the crew at SDQ were very helpful and did a great job sorting things out. This was in stark contrast to a previous attempted flight from SDQ to MIA where I was incorrectly denied boarding due to Covid 19 restrictions that were not fully understood by the check-in crew. It was frustrating, but I understand that these are challenging times and mistakes can happen.

For a pure bare bone flight, Frontier Airlines works. If you're looking for a no-frills flight and don't mind bringing your own snacks and entertainment, then Frontier Airlines is a good choice. Just be aware that cancellations can happen and it's always good to have a backup plan.

So, I had a pretty bad experience with Frontier Airlines. I showed up to check in my baggage, but they said they needed at least 45 minutes to process it. I waited for 10 minutes before they got back to me with the next steps, which was to rebook for the next day for an additional change fee. I had bought their refundable tickets, which were marketed exactly for situations like these, but they still charged me. I asked them to do the booking, but they couldn't because they couldn't charge the fee. It was a mess.

After waiting for 30 minutes, they just told me to call their customer care, which asked for an additional $25 agent fee if I booked through their system. I was so frustrated. They wouldn't even refund my add-on to the flight, which was to convert the ticket to a refundable one. It was like they didn't care about my experience at all.

And the worst part was that I only needed to rebook in the first place because they wouldn't let me board the flight. They said my bag needed more time to clear TSA, but other airlines have never fussed about this before. It was just ridiculous.

In the end, I went with a different airline and vowed to never use Frontier again. Their service was just terrible, and I wouldn't recommend them to anyone.

I recently had the chance to fly with Frontier Airlines for the first time, and I must say, I was quite disappointed with my experience. As a person who uses a wheelchair, I needed some assistance, but the flight crew was not very helpful at all. Let me tell you what happened.

Firstly, they tried to take my walker away from me, even though the website clearly states that all medical devices get priority storage. Then, as I was boarding the plane, there was a footstep to climb up, and no one offered to help me. When I finally got on the plane, the flight crew blocked me, and I can only stand for a minute before my body gives out. I asked them to move, but they didn't listen. Instead, they sat me in the wrong seat and told me to move.

To make matters worse, my sister and I were having a private conversation, and one of the flight crew members was listening in. She started yelling at me, saying that she wanted me off the plane and that she didn't have to listen to me. All I was doing was expressing my disappointment with the airline. And if that wasn't enough, one of the male flight crew members stood in the aisle with his private parts in my face. It was a horrible experience overall.

But that's not all. On the return flight, they misplaced my wheelchair, and it took forever to find it. So, if you're disabled, I would not recommend using Frontier Airlines. The crew is not helpful, and they can be quite mean.

Frontier Airlines is a total rip-off! They took advantage of people during the COVID-19 pandemic by forcing them to reschedule their flights at almost double the price of their original ticket. It's like they don't care about the struggles of their customers during a national crisis. Shame on Frontier executives for being so selfish and greedy!

And don't even get me started on the terrible seats and high prices for low-quality service. You'll be lucky if you can even fit in your seat without paying triple the fees for your ticket. Seriously, any other airline is better than Frontier. Don't waste your time or money on this scam of an airline.

To make matters worse, their customer service department is a complete joke. I had to wait on hold for over an hour on three separate occasions just to talk to a representative. And when I finally did get through, they were unprofessional, disrespectful, and completely unhelpful.

I'm going to make sure that all of my friends, family, and even the media know about Frontier Airlines' terrible practices and failing policies. It's just not right to take advantage of people during a national crisis. I will never fly Frontier again, and I urge you to do the same.

So, I wanted to book a flight with Frontier Airlines, but I couldn't find any booking desk. I had to use an agent to book my flight in January 2023 for a flight in May 2023 through Expedia. I received a confirmation from Expedia, but I never heard anything from Frontier. When I tried to confirm my flight in May, I couldn't do it. I was so worried about my flight, so I went to BWI airport a bit early to ensure I could get checked in. But to my surprise, there were no humans in the entire airport who worked for Frontier. I was so frustrated that I had to ask the Maryland Transportation Police to help me, but unfortunately, not even one person could help me. I was so disappointed that I had to book a flight with Southwest to get home. But the worst part is that Frontier doesn't offer any refund for flights that they have cancelled, and they will never tell you that your flight has been cancelled. So, they have your money, and you have no way home.

Frontier Airlines doesn't have any chat for help, and if you try it, you'll see that it doesn't work. They don't even have any telephones, and all the links connect only to some Indian who will try to force you to buy an upgraded ticket on flights that may or may not even exist. It seems like they don't have any employees, and you are utterly screwed if you buy a ticket from them.

I have to say that there are bad airlines out there, but Frontier Airlines is the model for an incompetent, uncaring, idiotically managed fake business. I would strongly advise you to stay away from Frontier Airlines, or you will regret it.

I had a really bad experience with Frontier Airlines recently. I missed my flight because the kiosk didn't recognize my flight information, which has happened to me three times in the last eight flights with them. Even though I was there in plenty of time, I had to wait an extra 45 minutes for them to take my ID and search for a supervisor. When they finally came back with an alleged supervisor, they refused to waive the rebooking fee, which I think is unacceptable since their staff created the issue in the first place.

I know Frontier is cheap, but I missed a really important family event and a meeting that cost me a lot of money. It would take 100 discounted flights to break even for the loss. I can understand when front line employees make mistakes, but when management arrives and doesn't even let me finish a sentence before declining my request, that's just not acceptable.

We fly weekly with a staff of four, and most of our flights originate from their base. It's going to be tough, but we're paying double now just to avoid the headaches. I feel sorry for the shareholders and employees who are actually trying to make things work, but the apparent short-term savings have cost me dearly.

I had a flight booked with Frontier Airlines to return to San Diego on May 30th. I was all set to fly out at 6:45 A.M. and had my confirmation and everything. However, when I arrived at the airport, I, along with many other people, were told that we had missed our flight. This was not true because the plane was still being loaded. The real reason was that Frontier Airlines had overbooked the flight and put about 15 of us in an inconvenient situation.

I had to book another flight through one of the airlines at the airport at an outrageous price of almost $800.00 just to get to San Diego. This was unacceptable, and I want half of my fare returned to me on my credit card or I will accept a check. I will not accept anything less. Frontier Airlines caused me a lot of trouble, including finding somewhere to stay for the night and getting me to El Centro, which was my final destination.

I have left a message on Frontier Airlines' complaints and compliments number, but they seem to think that I am not important enough to return my call within 2-3 days as they promised on the recording. I expect to hear from them soon, and I will not stop until I receive my money back. I am sure the other 14 people affected by this situation feel the same way.

Frontier Airlines needs to take responsibility for their overbooking practices and the inconvenience they caused their customers. I am willing to share my experience on social media platforms like Facebook and Twitter if necessary, but I hope Frontier Airlines can resolve this issue before it comes to that.

My booking number is *** and my confirmation ticket number is RKRMMD. The credit card I used to book the flight ends with the numbers 9404. I hope Frontier Airlines can rectify this situation soon.

Frontier Airlines is the worst functioning business I have ever had an interaction with. I don't know how they spread so much disappointment and rage and still manage to stay in business. Our flight to Cleveland was one of hundreds canceled out of Denver the weekend before Christmas, but not before it was moderately delayed so we still had to get up at 3am and drive two hours through the mountains in the off chance that it left on time. They tried to claim it was weather related so they wouldn't have to comp any hotels or more expensive tickets for the thousands of people they screwed over, even though it had been beautiful for days and no other airlines were having these problems.

Lines were horrendously long to talk to customer service and remedy our canceled flight. We were the lucky few in the first thirty people or so of the line and only waited a little over an hour. Other poor souls were hundreds of people back in line and, if they are finally done waiting two days later, should sue for emotional distress damages. When we finally got up to the service counter, the customer service agent seemed like she could care less and just wanted a nap. She was not helpful at all. She had no recommendations for us. We were told we couldn't fly into Cleveland until Friday! (Mind you, this occurred at 9am Monday) We finally got out of her that we could get tickets on a flight to Cincinnati, but that was only after we asked about flights to 4 other cities. She was completely unforthcoming with any helpful information.

Upon asking about our luggage that had been checked to Cleveland, we were told that our checked bag would be taken off the canceled flight to Cleveland and we could pick it up at baggage claim, recheck it on the new flight to Cincinnati and go back through security. When we arrived at baggage claim there were hundreds or suitcases strewn around the carousels. After waiting half an hour (at this point our flight had been canceled for about 2 hours already), I was told that our bag was going to go to Cleveland anyway, despite the fact that the flight was canceled. I was ready to leave baggage claim on that knowledge, when my husband talked to someone else who said to wait there and the bags would come up on the carousel in about 45 minutes. Now we had conflicting information and we had to track down someone else to confirm which was correct. It turned out our bags would indeed be showing up. Get your story straight people! How does a company allow an employee to go around telling customers completely false information? If I had relied on that information my day would have been even worse! From the time the flight was canceled to the time the luggage made it back to baggage claim was almost three hours!

After checking our bag to Cincinnati, the plane to Cincinnati ended up being 5 hours delayed! At one point, it was delayed a half hour every half hour for three hours. Get it together people! Don't string someone on like that. As hope that we would make it to Cincinnati that night and still be conscious enough to drive to Cleveland ebbed away, we started looking for other options. We ended up getting on a standby list for a flight to Columbus and getting on that plane. With all this bouncing around between flights, I was told we could fill out a form directing the airline to ship our bag to us in Cleveland when it landed in Cincinnati. When we landed in Columbus I asked a frontier agent where I could fill out the form. She didn't know what I was talking about! She told me to call customer service. More conflicting information, imagine that. I called customer service and proceeded to wait on hold for 2.5 hours! Yes, the entire drive from Columbus to Cleveland consisted of me waiting on hold with Frontier customer service. But wait, there's more! Upon talking to a person, she told me my bag had actually been pulled off the Cincinnati flight when it was discovered we were no longer on it and was in Denver. She took the address for delivery and said the bag would be overnighted. Imagine my surprise when I got a voice mail the next afternoon saying I had to call Frontier baggage at Cincinnati and provide delivery information because our bag was actually in Cincinnati! Six hours and 20 phone calls later, I was finally able to talk to someone who said my bag did, in fact, make it to Cincinnati and I had to give them delivery information to ship it.

Does no one know anything? Who spreads all this false information to so many employees? How is it that one company can have so much conflicting information? This fiasco is the absolute epitome of incompetence. And my story is better than some others. I made it home that day. The same cannot be said for everyone Frontier screwed over this past weekend. I hope these atrocities indicate a company in its death throws that will soon be nothing but a distant memory of anguish and a warning to others how not to run an airline.

On 7/29/2024 I was on Frontier flight 2989 flying from Atlanta back to Detroit. My flight confirmation number was VE6G9J. When I arrived at the self-check in the screen showed that there was a 40 lb weight limit, and for some reason it made me go see a ticket agent. When I checked my bag in at the ticket counter the agent said I was 5 lbs over the limit and charged me $179 to get my bag on the flight. Being charged $179 for an extra 5 lbs is grossly excessive, and extremely unfair because I would not have been able to board my flight if I didn't have the funds available at the time. The ticket agent was also rude & discourteous. I'm looking for an amicable solution; either financial reimbursement or cost taken off of a future flight.

on January 9th i purchased 5 airline ticket,

after i paid it switched me to bags and seat location.

at that time the middle initials for all 5 tickets were in the wrong place, i put them back into the middle name box and you charged me $450.00 for name changes that i didnt change

i want a refund.

my comf. AB248M

thank you

Kevin Nolan

Phone number [protected]

This company has an excessive complaint ratio, and they just stole $130 from me for a refundable ticket. I purchased the refundable option, and they changed it to nonrefundable. Reported them to the BBB. Stay away, pay more money for a better airline. They don't even have a customer service phone line. Make sure you do your research, it is a shame we live in a world like this.

my luggage was lost on the 4th of nov flew from atlanta to denver and my suitcase never made it out of atlanta now it has been in denver since tues and was told that i should see it by the end of the day never got my suitcase that day and today is friday and still have no suitcase all of my daughters clothes as well as my husband is in that suitcase. I have had to replace my daughters clothes at a cost that i could not afford as i am now a single mom. my husband can not be replaced however i really need my suitcase as i am now out alot of money

also would like to have people answer phone calls and not type to people as they can not feel the frustration that people have over the incompetence of the airline

I've been trying to cancel my reservation #K6TBJL with Frontier and request a return of my requent flyer miles. I cannot do it through CHAT as they tell me their system is 'Utterly' unavailable and I should try again. How can you run a business and block your customers from being able to communicate with you when a Chat Call cannot resolve it.

HELP!

I purchased a pass for myself and one for my wife. I tried several times to book flights... All to no avail. I did not book a flight, I did not take a flight and I was unable to reach anyone on the phone. I do not have the ability to text.

I disputed/cancelled the charges on the amex cards. Now there is another two charges; one for me and one for my wife.

We received no benefit from the service. I do not want to pay the nearly $800 charge, have been unable to book a flight or to fly.

Jeff philbrook [protected]

I purchased a flight on Frontier Airlines on 5/15/23 (J8F7WI), Frontier cancelled the flight and stated a refund was issued for 185.96 cc ending in 5999. I purchased the ticket from Affirm and did not use a credit card. I have spoken to them since flight was cancelled attempting to find out where they issued to name on credit card or what ever information they had about

CC so I could attempt to

find out where refund was

Issued, I have not received

any assistance from Frontier

To resolve this.

I booked a flight with frontier. When I got to the counter, there were a bunch of people in line waiting to check in luggage etc. I was in line for over an hour with only 2 gals working the desk. The ladies working the desk said frontier over sold the flight and I was unable to board. I am having trouble getting a refund or getting a hold of a live agent to assist me with the process. I had to buy a $400 ticket to get home to oregon from san diego. I am super frustrated. Can someone help me?

Attempted to cancel flight of Sept. 9 on Friday Sept 8 (TTM to TPA confirmation cos 197H5S) but system indicated my confirmation code could not be found and I attempted to do so many times But with the same result So since I was unable to cancel before flight I tried to obtain a refund but system stated that covid was not a reason for refund of missed flight. Frontier Airlines is willing to expose all of the passengers and flight crew to vivid instead of doing the right and proper outcome. I believe if I had the opportunity to speak with a live person instead of a chat not we would have been able to resolve issue.

No live customer service support - I have chatted with (4) specialist - 3 hours and nothing was resolved - I purchased (2) go wild winter passes - they do not show up on my profile - I waited for the dates to begin to check again - just to make sure - nothing - I was told to log out and change my password - 6 requests with temporary password and the system is now down for 24 - 48 hours. 22 to 24 hour flights - no refund aloud - must be within 24 hours of purchasing the pass! I have lost $600!

On June 14, 2023 I tried booking with Frontier and your system kicked me out and took payment without a confirmation. I then disputed this with Frontier and my bank to get my $416.96 back and now you took it from my Chase bank account. I did not use or purchase this flight plan as you kicked it out and still took my money. Please return my $416.96 before legal action is taken. This was disputed June 14th, 2023. Again this flight never happened because your system never completed the transaction. There is not any confirmation number and or tracking number.