Fuller Brush’s earns a 1.2-star rating from 22 reviews, showing that the majority of home cleaning enthusiasts are dissatisfied with cleaning products.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Fraudulent practices
I recently saw on TV, the promotion of the Fullerbrush crystal product for $19.00 w.shipping a total of $24.98. I went online to order it. It came up w.some extra products that were suggested for a total of $34.93. I clicked No Thankyou. Iv had other companies try this gimic to add more charges to the order. So I immediately called&cancelled the order because I wont do business w.companies that do this fraudlent practice. I have the name of the agent who took the cancelation&sd order would be cancelled. However the order was shipped still, so I took it to the postoffice to be a Not Accepted pkg. Then I did get a credit to my account for $24.98, but not the full amount of $34.93 that included the amt for the extra products that I did not order.
I called customer service today and they sd the extra charges were for shipping of a returned product. It was not a returned order, it was refused order because it was cancelled by phone immediately after being ordered&realizing extra charges were added for items I did not want. I expect the company to refund the fees charged that were from a fraudulent practice online
It alerts me to the fact that you cannot trust companies online. The only company I will probably order from now is amazon because I have had good luck with them on everything.
Marcia Keil, 3601 Lindlavista way, DesMoines, IA [protected]@yahoo.com
[protected]
Full crystal set by fuller brush
To Whom It May Concern,
On 7/31/18 @ 03:01PM, I ordered online: 1 Full Crystal Set by Fuller Brush Main Offer for $19.99. Included in this deal, there was a bonus: 1 additional bag of Crystal Powder for $4.99. I purchased these items using PayPal. Then I noticed a large error of a charge of $105.78 by you: subtotal charge of $83.94 with a Procssing fee of $21.84, totaling $105.78.
I did not order any additional items other than the two I intended to purchase.
I immediately called your CustomerService number of [protected] on 7/31/18, the day of purchase. I spoke with a female customer service representative and informed her I did not order, nor want these additional items I was charged, only the two items I ordered. She told me that she would correct this charge, and that I would receive a confirmation email of change in 48 hrs.
In 48 hrs., or on 8/2/18, I received an email
notification from FedEx. I checked the purchase price from Fuller on that email. It was still $105.78, I.e., not corrected. That same day, I called Fuller Customer Service and spoke with a person, who I believe was "Carlos", i explained the situation (mess) to this Representative. He told me that since everything was already shipped, he cold not make a correction to my account. I explained to Carlos that I had called the same day I ordered the two items, and that I had spoken to Fuller representative who was female. He stated there was no record of this call or conversation I had with this female rep. in their system, but that he would make a record of our conversation in the system then. When I asked if I had to pay any postage on these never-ordered-in-the-first-place items, he said yes I would.
I am appealing to Fuller Customer Service to investigate my claims, so that I may return the never-ordered items without having to pay return postage, since I had made a call on 7/31/18 to cancel these items before they were even shipped yet.
Sincerely,
Mary Judith Corazon
Order #: 138903
Sent from my iPhone
Ordered almost $100 with no good results , Waited 3 weeks called sev errasl times, given the run around. Shame on them and their staff, waited and still no order. Shame on them again. I am old What is their excuse? Order #252400 on 1/23/2023.
The spring (?) on the foot peddle doesn't work. I have to manually pull the peddle up each time I pump it. How do I fix this?
I LOVE all my Fuller Brush products.
Thanks,
Janis
I ordered the wall cleaner plus extra cleaner 6/14/22 and still don't have it as of 10/18/22. I ordered this online, so the only proof of payment is the charge on my credit card bill. AMZN MktpUS*C61XT7C53Amzn.com/bill WA
In April, 2019 i ordered this product on this deal you buy one at $19.99 free shipping but wait get second one free just pay the postage which was suppose to 4.99 i received my debit on my bank card and was charged $57.99 really some fuzzy math going on there. I decided to contact the company to get return instructions. Got them except i had to pay the shipping back even though i didn't open the package. In the amount of $11.29 Got conformation package was delivered to the Customer Service Manager'
SAS Group, Inc
220White Plains Rd
Tarrytown, N.Y [protected]
which is where i was instructed to send the return. Contacted these people said they never received . This has gone on all this time after speaking with numerous people and still no refund. And this is Jan. 2020 already. I just seen this ad running again on TV again last night. Make sure before you order something it is on the up and up.
On June 14, 2018 I purchased $71.90 of what I thought was product, and because I bought so much I asked not to be put on the continuity program. I said if I liked the product, I would reorder. Well, I look at my order form much later to find out I was put on continuity program at a cost of $16.99 when I received another automatic shipment of crystals @ 16.99. I should have checked the receipt but I didn't . When I called customer service the representative said That I would have to pay for return shipping. He refused to let me speak to a supervisor. I will never buy another Fuller Brush product! I think no one should ever buy a product from a website if you can't read or post a review because they have something to hide!
Same thing happened to me, I purchased the $19.99 offer and the additional $4.99 refill, using Paypal. They collect payment information before check out and as you are trying to complete they keep adding items. Mine totaled $75.00 and after complaining now I am being sent more. I called again and they said I signed up for shipments every 90 days (NOT) and they could not stop shipment. I must return. I am not paying to return items I did not purchase. I will contact Paypal to not pay. This is their scam
Fuller Brush Reviews 0
If you represent Fuller Brush, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Fuller Brush complaint handling
-
Fuller Brush Contacts
-
Fuller Brush phone numbers+1 (800) 235-1938+1 (800) 235-1938Click up if you have successfully reached Fuller Brush by calling +1 (800) 235-1938 phone number 0 0 users reported that they have successfully reached Fuller Brush by calling +1 (800) 235-1938 phone number Click down if you have unsuccessfully reached Fuller Brush by calling +1 (800) 235-1938 phone number 0 0 users reported that they have UNsuccessfully reached Fuller Brush by calling +1 (800) 235-1938 phone number+1 (800) 522-0499+1 (800) 522-0499Click up if you have successfully reached Fuller Brush by calling +1 (800) 522-0499 phone number 0 0 users reported that they have successfully reached Fuller Brush by calling +1 (800) 522-0499 phone number Click down if you have unsuccessfully reached Fuller Brush by calling +1 (800) 522-0499 phone number 0 0 users reported that they have UNsuccessfully reached Fuller Brush by calling +1 (800) 522-0499 phone number
-
Fuller Brush emailscustomer@fuller.com100%Confidence score: 100%Support
-
Fuller Brush addressOne Fuller Way, Great Bend, Kansas, 67530, United States
-
Fuller Brush social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Fuller Brush company
No answer on phone calls!!Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.