Frigidaire
Reviews and Complaints

Good day! I wanted to do something I never have done. The fridge I purchased from Lowes has been a remarkable disappointment. On the fridge left side on the top three shelves it freezes items even when left two to three inches away from the side. Frigidaire says that this is normal operating and must be done to keep from freezing. Then there is the temperture sensor on the back wall and that also requires space to be maintained around it. So all tolled I have lost approximately 20 to 25% use of my fridge on those things alone. Then I was told by the manufacturer and their field rep that I cant ever have fruits or vegetables on the shelves, only in the crisper tray. Otherwise it will probably freeze. Then we moved to the issue I have with items like milk and cheeses spoiling in the door. As advertised these are made to hold milk and cheese, etc., however now I was told that I need to keep those items on the shelves, so they stay cold enough so as to not spoil since as they say, the doors are warmer so don't store those items there. Now I potentially have really lost another portion of my fridge and have to carefully consider what items can go in the door and can tolerate warmer temps. Challenging, frustrating and just purely bad customer service, poor design, and false advertising as we would have run the other way from this unit had we known these significant limitations! And the manufacturer basically says too bad. If anyone reads this, please let the buyer beware and I sadly would have to say stay away from Frigidaire.

After reading various reviews and personal experiences, it's clear that Frigidaire appliances have left many customers dissatisfied. Issues range from poor quality products to unresponsive customer service. One customer shared their frustration with a refrigerator that stopped cooling after just three months, leading to a series of repair delays and unhelpful responses from Frigidaire. Another customer highlighted the lack of support for a malfunctioning dishwasher, emphasizing the company's failure to stand behind their products. These recurring themes of product failures and inadequate customer service paint a concerning picture of Frigidaire's reliability. Considering the numerous negative experiences shared by customers, it's evident that caution is warranted when considering Frigidaire appliances.

I bought a brand new Frigidaire upright freezer, mdl FFU21M7HWQ, that lacks leveling feet. The customer paperwork expounds on the need for proper leveling to ensure longevity of their product. Yet it is delivered with two of four leveling feet as all four corners are stamped and threaded for leveling screws.

Frigidaire customer service says the customer needs to buy additional feet to level the device that their warranty paperwork claims to be necessary to assure proper operation.

This is ridiculous that they cut corners to the point of shorting the customer leveling screws for which the unit was designed and built to be provided for proper installation...

Overall I like my Professional Frigidaire dishwasher. It cleans my pots and pans very well and it runs quietly. My only issue is that sometimes when I get ready to start a wash, I hit the start button and it doesn't start. I sometimes have to try it 3x before it will work. So, the digital aspect can be faulty but overall it matches my refrigerator and its cleaning does well.

I bought this frigde on 3/7 and on 3/12 litteraly I week to the day the compressor went out and ruined all my food. Im a single grandmother on disability who has custody of all 3 of my grand kids. I get 618$ in foodstamps, thats it! So I just went grocery shopping and spent all the stamps only for this brand new fridge to stop working and everything got ruined. What am I suppose to feed to my babies all month. When they tell me they dont typically refund that? My situation is not typical

Cindy bobrowski

I have detailed our 5 separate and incongruous repairs on the GRMN2072AF01 model 3 or more times to the warranty department in the last 2 weeks. They are well aware that they have not created a claim or sent me an email that they are addressing the issue of the lemon condition fridge.

Ser: 1K32576128

Coffmans has made 5 trips to our home for repairs Just since June 6, 2024

I purchased a laundry center at the end of Dec 2023. It was installed on Jan 6, 2024. I used it once and 8it stopped working. I went through the warranty company, and they sent an appliance repairman. He came out 4-5 times to no avail. It is June 6 and I still have a washer and dryer that is inoperable. I have asked for a replacement numerous times and they keep giving me the run around. It has been 6 months. Ridiculous. Their customer service agents lied to me, hung up on me several times. I am at wits end. They keep ordering more parts that does not work. Help

The fridge is less that a year old and have trouble trouble. The service man has been here twice and even changed the motherboard but now again it is not working. I bought this fridge July 1.2023 and would like to actually talk to a person to get this resolved. It works fine then gets stuck in Defrost mode and will not reset itself. I have tried unplugging it several times and leaving it unplugged for 30 mins at a time. After I got the new motherboard it worked for about a month then started the same thing gets stuck in the defrost mode.

Warning, if you buy an appliance that you absolutely need and can't go without like a fridge, washer, dryer, etc. do not buy a Frigidaire. Our experience has been horrible.
We bought a new fridge from Lowes on Sept 27,2022 and when it was unboxed we noticed a dent in the door. We tried to take it back to Lowes and they said we couldn't return it because we didn't buy the extended warranty so we would need to have Frigidaire replace it. WRONG! On Lowes own website they state that their return policy is 48 hours on all large appliances. We called them less than 24 hours after buying the fridge.

After getting nowhere with Lowes we contacted Frigidaire. They said they would fix it for us and to go ahead and use the fridge.

After plugging the fridge in we filled it with groceries to replace the food that was ruined when our old fridge quit working. That night the fridge started beeping at around 1 am. I woke up and checked the fridge and it had a "High Temp" warning light on. I opened the fridge and all of new groceries were frozen solid, and everything was ruined. I unplugged the fridge to stop the annoying beeping that woke up the entire family, then went back to bed. The next morning I drove to the Lowes store where I bought it and talked to the store manager who told me that they wouldn't take it back because we didn't purchase the extended warranty. I showed him on the Lowes website where it says appliances could be returned within 48 hours and he said he still wouldn't let us return it. Frustrated with Lowes we then contacted Frigidaire and Frigidaire sent out a repairman within a few days and he had to order a part to fix the fridge. It took about a week for that part to come in and get installed. Meanwhile we were putting our food in coolers on the kitchen floor. Within a few hours of the new part being installed the fridge started beeping again. The repairman told us to give the fridge 72 hours to re-calibrate, so we patiently waited with the fridge alarm constantly beeping and keeping the entire family awake at night. After a few days we contacted Frigidaire AGAIN and they sent the repairman out for the third time. He said he would order a different part in hopes of fixing the problem. By this time we had been without a fridge for almost three weeks, and were still living out of portable coolers on the kitchen floor. I called Frigidaire and told them I wanted to return the fridge and get a new one and they said we couldn't do that. Their policy was to fix the fridge until they determine it is un-fixable, then they would replace it, but would not let us return it for a refund.

To shorten this review, I will just say they we waited and waited on the part to come in to hopefully fix the fridge. After many calls to Frigidaire and them not budging on their policy to fix the broken appliance, we finally went and bought another new fridge, this time from Home Depot, and we made sure it wasn't a Frigidaire. After 75 days of living out of coolers on the kitchen floor, we contacted Frigidaire, told them we purchased another new fridge of a different brand, and requested that we return their broken fridge and get our money back. We explained that we had to buy another new fridge so we wouldn't have to live out of coolers. Frigidaire refused and said if we wanted our money back we would have to file a lawsuit to get it back. YES, that is what they told me.

We contacted Home Depot and cancelled our fridge purchase from them since It hadn't been delivered yet, and we kept living our of the coolers while waiting on Frigidaire. Finally at 86 days after purchasing the Frigidaire from Lowes (Dec 22,2022), the repairman had the replacement part and fixed the faulty fridge. We are still waiting on the replacement door that was dented.

There is a warranty act called the Magnusson Moss Warranty Act, and in that it stipulates that an appliance must be replaced or refunded within "Reasonable Time" if it is faulty. Frigidaire does not care, nor comply with that warranty act, and certainly doesn't care how long you go without an appliance if the one you buy from them is faulty. Frigidaire's policy of fixing until it is deemed un-repairable means that YOU as the customer have to wait on them no matter how long it takes for them to fix or replace the broken appliance. Frigidaire does NOT care about you as a customer, they just care about their policies. DO NOT BUY any major appliances from them if it is an appliance you can't live without.

8/8/23 Update - Frigidaire still has not replaced our dented door almost a year later after purchasing. The message we get each month from them is that the supply chain is holding the parts up.
Time for a lawsuit.

Model number FCFG3062ASA. I purchased this model from Lowes in October. When operating the oven a cooling fan with a very high pitched whistle comes on and stays on the entire time baking. Continues until the oven cools. It is obnoxious and deafening. I can not think, much less have a conversation with someone while it is operating. Technician has been out 3 times and assures me it is a fan to cool the mechanical part of the oven. Worst Range ever. Contacted

Frigidaire and no one will help! Do NOT purchase.

Bought a new “Laundry Center” (washer/dryer stacked) for our new house. Bought it in November of 22. The house was not ready for install until a couple of weeks ago. Dryer works fine, but the “close lid” light is on on the washer and won’t go out. Customer Service asked me to shut down the breaker and turn it off and wait. It didn’t work, so I called back to ask for a service call. Well of course, all they would tell me was that it was four months out of service. It had not been installed because of the builder needing extra time, I don’t find that unusual and I would think a technician could not only easily fix the problem but confirm that the machine is new and unused.

Purchased this freezer on 01/31/2022. Not even 2 years old and have a system leak which keeps it from freezing. Called customer service and was treated rudely while the first one actually hung up on me after asking to speak to a supervisor. Service man I called said it would cost just as much to try to repair as it would to buy a new one. Second time writing this complaint and have not recieved any type of response. Would never recommend this product or company to anyone I know.

Purchased this freezer on Jan. 31, 2022 and has stopped freezing. Called serviceman and was told there was a system leak and it will not cool. Called customer service and the first rep hung up on me while I was explaining the problem. the second told me it was out of warranty and there was nothing I could do. Think you could buy a product that would last at least a couple of years without having to worry about it, plus we had to throw out everything that thawed out. Will not recommend this or any Frigidaire product to anyone that would ask, rude customer service and garbage product

I bought all the kitchen appliance from lowes by frigidaire - a fridge, an electric range, a microwave, and a dishwasher in december 2022. The day of christmas 2023 a top left burner (that I don't use much) died. This was after 19 days at the expiration of 1 year warranty. I call them and they were very sorry but the warranty was expired. So it is normal that an important piece of the appliance as a burner doesn't works after a little more than a year? Shame of you I am very sorry because I didn't see the reports before buy it!

Horrible. Blows my mind. Bought a new oven. Had it professionally installed. The plumber cracked a piece while tightening. We called, and called, and called. We sent photos of the part we need to the Frigidaire service reps we worked with. What we got... "don't have an order number for the piece or even a schematic for the oven." Apparently, the model is new (been out for a year) and that was the issue. Seriously? They wouldn't send a tech. Even told my plumber they were too busy to take the call. This went on for WEEKS. Finally, I pushed to speak to a supervisor (like had to argue to get her on the phone). This women, had the never to say that "since I didn't know what I needed they would be happy to send a tech!" I will NEVER by this brand again and recommend to everyone to buy anything else. Not worth the drama. Thanks to Supervisor Dian who would even give me her last name. What a joke.

I bought a new fridge 8 months ago and I just made my 5th call because fridge doesn't get cold! We are elderly retired and have to have medication cold and have been unable to do that with this fridge! We have been left without a fridge for 2 weeks at a time and trying to live out of an ice chest which we have to buy ice everyday! We want a new refrigerator! I am going to contact BBB and someone about elderly abuse because of my medicine! We are on a fixed income and can't afford another fridge or the ice everyday!

Bought a new dishwasher July of 2023

It worked for 2 months . They sent two different repair people . Had to take off work two times . Both said it needed a 500$

Pump . This took 2 months . The pump had never been shipped to me . They say it’s on back order . Now Jan 5 2024 no pump

No replacement dishwasher . Nothing but empty promises on a text message . Phone calls don’t work . Been on hold for over 1 hr several times . They just don’t answer so you will just hang up . 700$ ripoff . Worked for

2 months . They owe me my money back

But of course that will never happen

And they won’t send the part or a new dishwasher . I would love to sue them

Tired of getting ripped off .

Don’t ever ever buy anything from Frigidaire

Pure scam rip off company

Work order #[protected]: My wall oven began showing an error code in May 2023. I contacted my extended warranty and they had difficulty finding a tech. After an initial call the local tech would no longer work with the warranty co. Frigidaire was scheduled for 8-28-23/they canceled on 8-28-23: rescheduled for 9-7 & canceled 9-5 due to no parts: rescheduled for 9-20 & canceled 9-5 due to no parts: rescheduled for 11/22- no parts and tech couldn’t find any had been ordered. 3 parts arrived 11-25 & tech was advised. Rescheduled for 12-11 and canceled due to another part not delivered. CSR said he ordered the part- no yet received and no service date scheduled as of 1-2-24.