FUNimation Entertainment
Reviews and Complaints

I ordered Funimation's Akira - Limited Edition (4K Ultra HD/Blu-ray) through Amazon for $37.99 and received it on 12/22. Unfortunately, there was a defect with the 4K disc. Fortunately, Funimation offered a replacement disc for those who purchased Akira. All that was required to receive a replacement was to provide name, address, email, proof of purchase, photo of 4K disc to their website or email at ***@funimation.com . I did so on 12/31 and only got a response on 1/18 by a Stewart Pelser (who is heading the replacement program) that an agent would get back to me soon. Two months pass no follow up. I email for a status update no response. My frustration and agitation just elevated and I resubmitted the necessary information multiple times and even called their corporate office. I have continued to get the same auto response and currently replacement discs are being shipped out. I've had it with this company. As a consumer I just want my replacement disc.

I've had someone hacking and using my Funimation account without my permission or consent. I had been noticing shows that I didn't watch being placed into my queue and my profile being edited, but it didn't occur to me until I logged into view Funimation from the website, that someone was legitimately hacking me. I changed my password immediately and thought this would resolve the situation. However, it did not. Funimation do not have a way to log out of all devices and changing the password essentially does nothing because if you're logged in already, it doesn't force you out. Funimation also don't have 2FA on accounts which is ridiculous considering users credit card information is visible. I reached out to Funimation support and explained that my account had been compromised. They basically told me to deactivate my account which is stupid because that will not fix the underlying issue. Someone can just hack me again on a new one. Funimation does not care about their customers.

I placed order on funimation online shop on January 19th and got an email the same day, confirming the order#, order content, payment method and shipping method which specified "USPS International". They mention in the same email that an email will be sent to me when order ships. Received an email from Funimation saying the order "has shipped" and is "on its way" on February 1st. They provided a tracking# for the shipment, confirmed the shipping info, payment method, shipping method and order contents. Its been over 2 weeks since then but every time i check the tracking # provided By Funimation, on usps website, i get :" Label Created, not yet in system A status update is not yet available on your package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon."I called usps they claim not to have it yet. When i log into funimation account & go to order details, it says status: shipped, shipmethod: usps 7-10 B days..

Since signing up for their subscription service, there has been this ongoing issue where they would randomly charge billing information they shouldn't have on file. About 2, possibly 3 years ago we set up an account with a 1 year service, paid for and used. However, we decided NOT to continue and removed our payment information the following year and cancelled our subscription before the year was up. They then took the money out when there was no money in our account, costing us an NSF fee. After some back and forth, they said it was "resolved" and we moved on, barely even touching the service after that point. To summarize, today we were charged for 2 years of service, but our account ONLY shows a prepaid Visa which has no money on it. Yet, somehow, they still charged our Paypal which was removed YEARS AGO, which in turn charged our bank card. 160$ CAD was charged to us out of the blue, despite the company NOT having our Paypal information. They're saving payment information somehow.

I purchased an All Might ARTFX J Figure and received a Himiko Toga figure. I contacted FUNimation same day about this issue. They did not get back to me, even though I specified that I am moving very soon and need an immediate resolution of the issue for me to get the correct figure, as I will not have a fixed address when I move. I received no response for several days. I contacted the live chat, where Arban told me to contact them via email/support ticket (where they already ignored me) and hung up the chat. I sent the email and went back to the live chat, where Arban finally spoke to me and promised he would send the issue to the Shop team and I would get a response with the day, but I did not (the 14th). The 17th, I contacted FUNimation through the live chat (they have no phone number) and explained the issue. Maykayla disconnected the chat without speaking to me. When I returned to the chat, the same agent told me that they did not have a timeline for when I would hear from them.

I purchased a Robotech Collector's edition Blu Ray set for nearly $250 before tax. The shipping was just fine. However, I discovered that Disk 4 of part 1 was defective. It had scratches that prevented it from playing. See photos. I immediately contacted customer service (this is well within their return window). At first the customer support responded to me and asked for information around what the problem was, which I duly provided. However, since 3 weeks ago, they stopped responding to me and have not responded once with in the last 3 weeks even after many follow ups. See attached emails. I even emailed their return email address asking for a replacement but they just duplicated the ticket to the original issue, but they have not responded to me in 3 weeks on that original ticket. I would like them to send me a non-defective disk 4 of part 1 or if they need to send the entire part 1 they can do that too. I am also happy to send back the defective disks if they pay for shipping given that it's through no fault of mine that I received defective product.

On approximately Sunday/Monday, February 6/7, 2022, I noticed that I was logged out of my account and was unable to log back in. I tried at least a dozen times to recover ny password but observed that I was not receiving the recovery emails. I placed my ticket in on Wednesday February 9th and received an answer back on Friday February 11th. It was found through discussion that my email had been replaced with an email that very clearly belonged to a hacker. I waa able to prove that the account belonged to me by providing my transaction history, name on the card on file, and last four numbers of the card on file. I was told that there would be an investigation and then I'd receive an update. When I asked why there needed to be one due to the concrete proof that I already submitted, I did not receive an answer. Not only was the question ignored but my personal card is still on file and will be charged. I once had another streaming account hacked but they fixed the issue on the same day. All I want is the problem fixed and not to be ignored by the customer service dept.

Tried to find out when my order would ship, got no clear answer. Tried to cancel order. Email they provided was not working. On 3/12 I contacted funimation through their live chat to obtain an estimate of when my order would ship. They could not give me a clear answer. I attempted to cancel my order by using their provided email and method. Immediately received a message saying that the email address could not be found. I contacted their live chat one more time and received the exact same rep I received for my first issue. He seemed to not even remember the first conversation we had 5 minutes earlier. He kept trying to give me the wrap around and blaming COVID. Note my order had not even shipped yet, it's still processing, so I do not see what that had to do with anything. I asked to talk to a manager, but was told that the only way for that to happen was for them to send out another email. I do not trust their email system at this point so I came here to hopefully get your help resolving this issue. My order number is ***. I ordered three items that added up to $46.31.

I pre-ordered two anime figurines and I have yet to receive any confirmation on shipping or delays. I placed a pre-order on two anime figurines on their website back in early October. Both statues are now supposedly available to the public on their website, but I've yet to receive any shipping information or any details about expected delays. My credit card has also been charged for one of these items shortly after it became available, and I'm expecting it to be charged again for the other statue soon. I've reached out multiple times via email, customer service, and I've called every number I could find associated with the business. No one has gotten back to me and I've yet to receive anything from the company except for the order numbers I've attached. I actually used to hold Funimation at a high regard, but this experience and reading about others struggling to get in contact with them has soured my respect for them. These were supposed to be Christmas gifts and I've already had to buy other items to replace them, even though these two statues were pre-orders and I should have received weeks ago.

I placed a order back on Tue 7/21 10:49 PM with order number ***, nothing in the order has shipped. I placed a order back on Tue 7/21 10:49 PM with order number ***, at the time the full order was in stock according to there website. I was contacted by there support staff in November stating that the "Lelouch of the Resurrection - The Movie - Steelbook - BD/DVD Combo" in the order was on back order, and wanted to know if I wanted to wait for it to come back in stock, and have them ship the "My Hero Academia Season Three Part Two - BD/DVD Combo" in the mean time. I asked them to wait until after the Thanksgiving holiday to ship, as I was out to town at the time. It is now January, and there was not movement on the order. I contacted them via there online contact us page to follow up on the order earlier this week, and have not heard anything back from Funimation. I then attempted to contact them via a Facebook message, and have received no replies at this time. At this time, I just want to find out what is going on with my order. If I could call them I would, but the only way to contact them is via a web form.

12/3 I upgraded my subscription for funimation to premium plus. I started with the monthly 7.99. I paid for it through mine and my wife's apple account. The amount came out of my bank account. It came out f my bank. I used the same method to pay for the regular premium account a long while back and that worked. But upgrading to the premium plus, they charged me but didn't give me the service. I thought it was glitched and wouldn't renew till the following month. So to try to get it sooner, I then selected to pay for the year. I paid 79.99 for that service. It still didn't upgrade the service but the amount did come out of my bank. I have both the statements and the receipt from funimation for both paid services but no change to the account. I filed a support ticket through funimation and spent a week emailing them back everyday. I gave them all the info they asked and still the didn't fix it. They said it would have to go higher through the support team. I waited for an email back from the higher team. But still haven't seen any email. I filed another ticket through support to get an answer for what was taking so long. It's been a couple days and still no word back there is no contact number to reach the support team. At this point I feel like my money was stolen. I've paid nearly 100$ for a service that they have no urgency to fix. I don't even know if they're looking at my ticket.

I received the wrong items and have contacted their shop support. They have not responded to my email detailing what I received with images attached. I purchased seven items on 16Jun20 and received a package on 19Jun, however, what I received in the package was not what I ordered. I contacted customer support through the company's chat function on 22Jun, since they didn't respond to my original email I sent the day of receiving the package which included images of the package and its contents, and the representative sent me an email with instructions to respond to. I responded with the requested images and have yet to receive any response. On 25Jun I again used the chat function to find out about my order status since I still have someone else's package and have yet to hear back getting my correct order. The representative this time said that my order is being handled by the shipping department and to wait for them to try and contact me. It has been over a week since my initial contact with the representative and even longer from my initial email and I have yet to receive any response. I had decided to purchase one of the items again on 21Jun because I was afraid it would sell out before they corrected my first order, and received shipping invoice on 23Jun. But this tracking number indicates that it is still "pre-shipment" on USPS' website a week later but is labeled as "complete" on my Funimation account page.

Company charged me for highest tier subscription, didn't deliver on all of the features associated with that tier. I paid for the highest tier of their subscription. The company failed to deliver on multiple parts of that subscription. There weren't any special shop deals (as advertised) I didn't ever receive any access to special events I didn't receive the "Annual Anniversary Gift" I contacted customer support to help me resolve this issue, and they essentially kept repeating over and over that my current plan is not the highest tier. To which I replied I know, I paid for the ultra tier last year and didn't receive these items. I sent them a copy of my bill from last year showing that, and indicated I hadn't received anything. They were complete unwilling to assist me. I have sent 2 follow up e-mails and received no response in the last 20 days. I indicated in the e-mail that I was willing to accept a partial refund, if they couldn't make good on all the features. Still no response. So here I am filing a complaint with the complaintsboard.com. Aside from all of the issues I had with this tier of subscription. I will have to say that the service associated with this product was always having issues. I have done a lot of research and I am not the only one complaining about the application and service. I purchased this subscription early on, hoping it would get better, but they have made no efforts and at this point, it is too little too late.

This streaming service doesn't work at all and customer service doesn't care. This streaming service is terrible and has constant issues, regardless of your pay tier. I subscribed to the premium plus plan earlier this month after many issues with the free subscription plan. Despite this upgrade the service doesn't work as described, and this is across all platforms I've tried (Playstation 4 app, Samsung phone app and directly through the website). I can't watch shows, the app tells me I dont have access because I'm not a premium subscriber, even though I am. Sometimes specific episodes just won't play at all for no apparent reason. I can't access subtitles, again because I'm supposedly not a premium member. Sometimes it will play the wrong episode, no matter how many times I attempt to restart the app, forcing me to rewatch something or manually fast forward through it. It crashes regularly and often won't automatically play the following episode like its supposed to. There's too many issues with this service for them to charge this much money for. My major issues, to sum up, are that I can't access the shows and settings that im paying for, and more importantly, that Funimation doesn't respond to my complaints. The Google Play store shows that almost all recent reviews are negative. Also, the email provided on the Google play store to contact Funimation doesn't work, I wrote a long complaint to that email address only to find out its fraudulent. They seem to be trying their hardest to avoid their customers, something that no acceptable business would do.

I placed 2 orders from funimation. I have been charged for both. Neither order has shipped and has been stuck processing. I place two preorders on funimation's website. Order X:XXXXXXXXX-XXXXXXXXXXXXXX on 9/19 totaling $67.25, order X:XXXXXXXXX-XXXXXXXXXXXXXX on 9/21 totaling $32.68. Order 2 had a release date of 12/1, and order 1 was released 12/8. I was charged for order 2 on 11/27 and for order 1 on 12/3. I have no way to check the status on these orders as there is no record of them in my order history in my funimation account. Their guest sign in link on their site tells me the page does not exist as well. On their customer support page, there is message acknowledging the problem with order history if the order was placed prior to 10/28. I submitted 3 support request forms and received no response. I was able to get a hold of a few reps through chat support on their website. Each told me they are aware of the issue and are working on it. I was informed by all the reps that my orders are currently being processed for shipment. One rep told me they would ship within 3 to 5 days after the order has been processed and that i would receive shipment notification. The 1st charge to my account was 11/27. It is now 12/12 and have received no notification on either order. The only record i have that my orders even exist are the order confirmation emails i received when i made the purchase. The links on the emails are expired. Every rep I've spoken to says that the delay is due to a bug with orders made during a certain time frame on their website and that my orders are processing. The last time i contacted them i asked for a refund. The rep told me they couldn't process a refund until after the orders have shipped and been fulfilled. And as of now, I'm still waiting. The most help i was given by their support team was an email with my support request # (XXXXXX) to which i could respond asking for status updates.

Emailed funimation 4 times over the last3 weeks. charged me for a subscription. Not getting proper access to and haven't got any help or response I've emailed funimation 4 times over the last 3 weeks. I had to cancel my subscription because they have a habit of charging my bank account when its negative(which is another issue I'd like to adress) and was trying to avoid an overdraft charge. I resubscribed a few days later on the 11th of this month. The lady who actually responded said there was no active subscription under my email ive been using with them for the past 2-3 years( also the email I listed to file my complaint)and to provide more info such as my name , last 4 digits on the card that was used, and any proof of transaction. I sent all of that and I still havent heard a response and its been almost 2 weeks since. I just want the proper access that I paid for which clearly shows up in my bank statement. I had to email them twice about it before I got any kind of response. I've emailed them twice since the one response I got and they havent responded or fixed the issue yet the charge is still very clearly there. I enjoy using the subscription so I'd rather not fully cancel it but I dont understand how they can charge me for a subscription(anime streaming service) and not give me the access I've paid for. Tired of not getting any kind of help with getting the issue resolved. Its honestly ***. As for the charging my bank account when I'm negative which in turn hits me with an overdraft fee at my bank. I'll give an example. One time I had 5 dollars in my bank account. The subscription is 7.99 a month. I received emails and notifications stating there was an issue charging my card due to lack of funds. And instead of them just suspending my subscription until I get it paid. They try roughly 2 more times. And by then my account was negative. And then they'd manage to charge me which causes me to go even more negative with overdraft fees. This has happened multiple times and I dont understand how they can do that. That about sums up my complaints though. Thank you.