Future Shop
Reviews and Complaints

wow man you are an idiot.. futureshop not only honored there contract with you. after you complained they refunded the money you payed for the warranty. and your complaining about them? it sounds to me that you should be thanking them... its good your not shopping at futureshop anymore cause they don't need dicks like you at there stores...

Are you on crack? They were offering to give you store credit towards a new one? You wanted a more expensive monitor than the one you got to begin with and made a fuss when they said no? The stipulations of the PSP (Read the pamphlet and you'll see. It's your responsibility to read the terms) say that when a replacement is in order you get a similar spec'ed model UP TO A MAXIMUM of what you paid for the monitor being replaced. When that cannot be arranged store credit is in order. So You paid a little bit of cash for a warranty that would have saved you $600 and you still aren't happy?

So lets recap.

You wanted a model worth 300 more.
In my experience you would have been given a model with better quality and contrast ratio and resolution than the one that broke (specs change and get betters so fast on monitors in just a year)
You took hard earned money out of the salesman's pocket because you wanted to get something worth more instead of working with them on a realistic resolution.

To me. the PSP contract was doing it's job to the "T". Since they gave you back FULL purchase price of monitor and warranty I think they went way above and beyond what they should even be accountable to do for you and now you wish to defame them and swear to never shop with them again?

Cripes it's no wonder salesmen are starting to get grumpier at these places

If u didn't have the warranty, you would have not gotten the store credit at all. Right now you would be standing with NOTHING. Because you bought the extended warranty, you at least got your money back. You can use that money to purchase a brand new monitor or anything you would like to buy in the store. I had problem once, but i was happy to receive the store credit, since i can just buy a new one. Also, you could have went to a different location and asked if they had the same monitor in stock, for exchange.

Rjbook:

Tech rooms are extremely busy during back to school. While they should not have promised you a time you're too quick to cast judgement. There is a que of computers waiting for the techs and they get to your unit when it gets through the que.

I purchased a PSP for my macbook and the hard drive crashed. I took the laptop in with the original receipt and after dealing with 3 employees finished all the paper work and was told I would have the macbook back in 5-10 business days. I was called a week later (7day) and told that they could not send the macbook for repair as the paper work was not completed. They had lost the paper work and said I did not complete it. In fact they won't even issue a repair receipt until the paper work is complete! I went back in to see the manager who could give me no reason why it took 7 days just to decide they could not send the machine off, nor could he give me any reason for the lost paper work. Well according to Futureshop policy they have 53 days left to get that machine back to me, but I shall never purchase another electronics product from them, or PSP.

First of all, a crack in the screen doesn't just happen. If it was hot/cold temp...is that the manufacturers fault? Keep it somewhere safe not affected by extreme conditions. Second of all, retailers are legally obligated to honor the manufacture warranty, so in the first year whether you have PSP or not...your gonna have to deal with the manufacturer, during this time the psps and extended service plans cover time delays of repairs and shipping costs, until they are legally allowed and authorized to work on that specific product. As far as exchanges/and returns outside of return policy...of course they aren't going to return your product after 6 months...companies lose hundreds of thousands of dollars per quarter doing returns they shouldnt... the more money they lose ...the less product they have to bring in to the store (therefore it s a smaller selection of items for their customers)...and the less budget they have to do all the other things customers like to complain about ..like hiring more ppl so theres less wait time. Its a vicious circle.. Every aspect of a company ties in together... you would know this if you ever saw a profit vs net loss report. Companies will always do what they can for their customers with the guidelines that are set in place. But why should they take full responsibility for misuse? or OPT OUT of warranty processes set in place? Retailers cannot just bend over for customers all the time as they also have to adhere to the manufacturer standards. Retailers are the middle man...buy right from manufacturers if your not cut out for retail...that way you are dealing directly with the source.

Hmm that is weird. Well I cant talk for all Futureshop employees and i am not in the computer section. But i do know that when i tell someone something about the PSP and they end up coming in and I was wrong, either because of the plan changing or what not i know that i go up there and make sure they get what i told them they would and then i correct what i tell people in the future. I always follow through with customers that purchase from me and go through it with them as much as i can giving that the store isnt swamped with customers. I would hope that all other FS Salesman would as well. but i guess that is "alot" to ask :P If your ever in the comox valley and need electronics come to the courtenay store, i can honestly say we have probably the best group of people that i ahve ever worked with. Honest, Knowledgeable, and willing to spend the time with you. Sorry about your experience again, i really hope u dont judge the rest of us because of one bad apple.

I bought a new laptop online in January of 2007, and it arrived 2 weeks later. I'm usually the on-the-run kind of guy; going to work, then coffee shop, then late evening classes or the GYM if time permits. I would get a new MP3 player every year from Future Shop, cause none of the MP3 players I've previously owned could live through this rigorous weekly regime.

It was no hassle at all to replace the MP3 players, and I didn’t mind to pay a little more to replace for these small ticketed items. Often than most, many of the staff would smile and politely say that “we can exchange this for you with either a store credit, or an MP3 player at a similar price.” Sometimes the MP3 players that I would get won’t have the same features that I enjoyed in the previous MP3 player, however this is a small price to pay since you’re getting it for almost nothing (when you factor in the initial cost of the MP3 player, and the ever rising internal flash memory capacity, and it’s depreciation value, and in some cases an irreplaceable internal battery, it’s almost worthless within a few years). So, no biggie I didn’t really mind paying the extra few bucks in getting it insured under the Future Shop warranty plan.

But as for the laptop: 319.05 bucks for a warranty! Looking back now, it was money that has gone to waste (with the same amount you can either get a new laptop LCD screen (if by some unholy reason should it get damaged), OR a new SATA hard drive if it conks out on you, OR a new keyboard +++ other plastics and bezels if you get a scratch or a ding, OR a new battery if the battery was to lose its juice, OR a new DVD-R laptop drive if your original just stops reading….). But before I get in my ranting, let’s go far back, to the time before I ever knew this site existed.

“We’re here when you need us.”

I bought my extended warranty from a Future Shop sales representative at the Future Shop store #XXX (Just to be fair for the guys who work there, I won’t mention any last names). My sales representative is named Hassan and he was very polite when I approached him with my questions concerning Laptop warranties. We covered every angle of the warranty together; he even gave me his Future Shop business card if any questions were to arise concerning the warranty. I even selected a well padded laptop case that would protect my investment from all the elements. Correct me if I’m wrong, but I think he got commission for both of those items. Good for him, he earned it.

All of January, and early February it was freezing. Traveling from one place to another, or just picking some groceries from the store, I kept my laptop bag in a secure and freezing compartment of my trunk -away from the climate controlled cabin of the car, and away from prying eyes of thieves. I thought it would be a sure way of keeping it safe.

Two weeks later, a crack on the top right corner started forming, and liquid like stuff started to spread behind the glass. I suspect that the cold and hot temperatures or maybe moisture build up (from coffee shop to trunk, then to 4 hours of none stop work, and then back to the trunk) seems to be taking a toll on my laptop.

A friend of mine who builds computers and websites for a living took a look at my laptop, and told me that I should see an LCD specialist, and pointed out a repair shop in the West Island (Montreal). The repair man (Mikhal) told me that I need to replace the LCD, and that a job like this would cost 400 dollars! (Wow, almost half of the price of the laptop!). I told him that the laptop was still under warranty, and that if it was ever opened it, it would void the warranty. He suggested that I should speak to the sales rep about this, and that the LCD screen should be covered under the warranty. He said that the crack could have been caused by extreme changes of temperature, but it is more likely that it was cause by a pressure point (pointing to the cracked LCD screen). However there was no evidence that would lead to suggest something like that was to happen (the laptop top cover had no markings, nor did the keyboard). He wished me good luck and I was on my way.

I proceeded to call my sales rep.

When I called him up, I was on hold for a long time. A lady told me to call back. I did, and I was on hold again…

“We’ll help diagnose the problem.”

The crack started to spread, and so the laptop stays at home on dual monitor support. It’s late February and Hassan hasn’t called back. A few days later, I turned on the computer and Vista doesn’t want to load up. When I Google the symptoms, I read in a trouble shooting article that Vista was in an “endless reboot” loop. It also mentioned steps in how to alleviate this problem by pressing F8 on Vista boot up, and then disabling the “automatic restart” feature. I wanted to get confirmation about what I should do before following the suggestions on the website. I then called the technician at Future Shop and asked what I should do with the LCD, and the constant reboot problem. After repeated attempts in reaching the technician, I finally go through and explained my problems. First he mentions that they’ve been having similar problems with the computers, and suggested that I backup all my files and proceed to reinstall the software. After backing up my software, I used (the suggested software) HP’s Total Care recovery program and returned my computer to the proper factory default settings. Now it works beautifully but no more of my previously installed programs. That’s ok, it’s almost new. As for the LCD screen I had to bring it to Future Shop for him to see it. Unfortunately, he didn’t give me his name (CLICK!).

When I arrived at Future Shop, I saw my sales rep behind the cash register serving a customer. The customer, a middle aged woman, was buying a new keyboard and Hassan was there ready with the “Product Service Plan” pamphlet. I stood there and waited for him to finish. The lady was in a hurry and agreed to buy the service plan without taking a look at the pamphlet. She swiped her credit card, and she was off. Hassan turned to me, and I asked if he remembered me from a month before, about the warranty on my laptop. He them asked me what was wrong. I told him everything. But when I was telling him my story, he was going through my receipts without caring what I had to say.

Without saying a word, he turned around and knocked on the window and pointed to a technician behind the glass, and then pointed to me. The Future Shop technician then comes out, and starts talking to another customer waiting for her laptop to be fixed. Hassan leaves, and without telling me anything. The new technician (no-name, the guy wasn’t wearing a name tag) takes a break from the other customer, and proceeds to talk to me. I tell him the same thing that I told the Hassan, and direct me to a 1-800-HP INVENT number, and said that “I should get a service number, before coming back here.” Short and effective, but I got the idea: I am a stupid customer that behaves like a punching bag every time you throw a rude comment or gesture. The technician then returns to the lady waiting for her laptop.

Throughout this whole ordeal, I was calm, polite, and I did not raise my voice. I didn't swear either. Cause I know how it's like working in customer service.

Complete your gift with a Product Service Plan

“… ensure your recipient will always enjoy their product and to protect them against expensive repair costs.”

After having been on hold at HP, I was told that the damage to the laptop was self inflicted and that I had to pay for the repair and replacement. They haven't even seen the laptop.

Before I even begin my story, the decision was already made...

So I got swindled out of 319 bucks. Big ticketed warranty items are lemons.

I placed an online order for a Sony Tap 20 on March 15th 2013 and their policy says if the item is in stock, it will be shipped next day, it was in stock at the time of my order.

I placed a call I believe March 19th after the weekend to find out why my order had not shipped and was told there was a system glitch and that my order had been elevated and someone would contact me in 24-48 hours

After not recieving a call by March 22nd end of day I called in again, got an apology for not getting a call back, and was told my order was again elevated and that I will get a call in 24-48 hours, I spoke to a manager and explained I use this computer for work and am losing income, she offered me $120 off for my trouble which I was happy with after she assured me this issue would be resolved shortly.

After not recieving a call back again I called in on the 27th of March, I spoke to a manager again and she told me the order was shipping tommorrow

Now it is April 2nd and the order has still not shipped, I spoke to a customer service rep who told me that my status was elevated again.

Now to me enough is enough, how many times will I be told my status is elevated and recieve no call back as they as supposed to, to keep me informed, how much more time and money will I have to lose to recieve my computer that I use for work? It seems I am being taken by a carrot and string approach, just wait a little longer it will be there... its now been almost 3 weeks without a computer. The kicker in this matter is the item is still in stock, why can a new order not be made and get it shipped out!

To date I have lost thousands of dollars of lost income, if I would have known 2 weeks ago that it would take this long then I would have canceled and gone somewhere else. I have placed 4 calls into customer support when they are supposed to be getting back to me. I am extremely displeased with the customer service I have so far recieved, as well as dissapointed in what I am being offered to fix the problem, its quite apparent that they can elevate my order status as much as they want, it does nothing.

Beware buying online from futureshop and best buy (same thing), when something goes wrong in your order, you will be stuck in limbo for what seems an eternity.

I WENT IN TO FUTURE SHOP ONE DAY I PURCHASED 2 WASHERS 2 DRYER A FRIDGE AND A FREEZER A WEEK LATER I HAD A PROBLEM WITH ONE SET OF DRYER AND WASHER I CALLED THEM AND 4 MONTHS WENT BY AND NOTHING SO I CALLED SOMEONE ELSE PAID FOR THE SERVICE TO GET IT FIXED NOW ITS HAVING PROBLEMS AGAIN I CALLED THEM IN OCTOBER IM STILL WAITING IM DISABLED IN A WHEELCHAIR WITH 2 YOUNG KIDS SO ALOT OF LAUNDRY AND ALL THEY DO IS BRUSH ME OFF IM SICK AND TIRED OF FUTURE SHOP AND I WILL NEVER BUY ANOTHER THING FROM THEM I WILL NEVER RECOMMEND ANYBODY TO GO TO FUTURE SHOP BEST BUY ALL THE WAY NOT ONLY DO I HAVE LAUNDRY BACKED UP EVERYWHERE BUT WHEN I TRIED WASHING MY CLOTHES ITS RIPPED SO MUCH CLOTHING I SPENT ALOT OF MONEY PAID TAXIS TO GO SHOPPING I CALLED FUTURE SHOP AND THERE HORRIBLE

I promise to never buy a ROPER stove, worst stove I have ever had, do yourself a favor if you can, spend alittle more money and get a better product, , , No more roper for me any product.

FUTURE SHOP TERRIBLE SERVICE!

My son bought a laptop from Future shop in Peterborough as he studies at Trent university. The latpop was not working properly, on December 20 he took the laptop to Future shop in Oakville, where we live. Results: Phone call over phone call, he called after a week they told him it is very busy now with Christmas, that and it will take at least two or three weeks for the parts to come in. My son came two times already from Peterborough as he needs desesperately his laptop, results = nothing has been done.

I had called Futureshop on Friday January 21, to find out after talking to Benjamin ( very kind guy) at the store, that the parts just arrived Thursday 20, and they did not take a look yet on it. They told me to call Saturday to let me know what was going on? Saturday, I had called and talked to Nick assistant manager, who told me that they did not know yet what other parts will be needed. Finally, today Tuesday January 25, I talked to Galen the store manager in Oakville who told me, that UNFORTUNATELY the laptop has a DEFECTIVE ADAPTOR AND A DEFECTIVE MOTHER BOARD CONTROL PROCESSOR (not sure what it means, ) then i ask him to give my son a new laptop as it came defective from the store. The answer was that he can not do that; that the police of the store is that just if they can not fix or repair the laptop in 60 days, JUST after that time they can replace my son's laptop. Now, my questions is why he can not be given a new laptop, MY SON did not buy a clearance item, EITHER HE BOUGHT A USED LAPTOP, so why he needs to wait until the end of the 60 days to have a replacement coming to him. what he bought was a new laptop, HE DOES NOT WANT A REPAIR LAPTOP WHEN IT CAME DEFECTIVE FROM MANUFACTURE.

Now the store manager told me that they do not know when the parts will come in, and that they don't know how long will it take to be repair."No time frame, no answer if a month, a week or what...

So now I believe the store sucks! I had already present a complaint does it REALLY mean something?
The store thinks about their margins or profit, or what they can loose. but... what about what the customers think about their service? so the store is doing good business what about the customers they serve?do we count for something! I am so sad!

I spent more than two weeks talking here and there with no result, My son traveled back an forth from Peterborough ( cost until now each time 40 dollars) thinking that in Oakville where we live it would be faster. I can not believe we trust Future shop ! while the words were very nice the results are NONE!

After this I definitely would not recommend or refer FUTURE SHOP to no one.

We bought a frigidaire stove from Future Shop #617 on Wednesday, November 12, 2008. Th item was delivered on Friday, November 14th. The delivery people open up the box and left the stove at the back of our bar. One hour later. we noticed that the oven handle is defective. We called around 6:30 pm to report. The customer service told us that they can replace it on Monday, November 17th. I told him that Monday is not acceptable as we use the stove to cook meat for sandwiches. He said to use it and will be replaced by Monday. I did ask what time the delivery will be. He said, he will call back later. He did call back on Saturday, November 15th @ 3:54pm and asking us to bring the receipt to the store. I did reply that we do't have time as the bar is so busy on the weekend especially. Beside, it's not our obligation to go back to the store to return the item as we called and he took the receipt number [protected]. He passed me on to his Supervisor and I told him the same that we are no obligation to bring back the receipt to exchange he stove. The Supervisor even offer to $50.00 to keep the defective stove and not to replace the stove. I told him no way as we even paid for 5 years warranty! He did passed me on to his Manager that I was on hold for more than 5 minutes (earlier I told them that we are extreme busy as a big portuguese soccer game is going on). Even thou, I did stay on the phone waiting for the manager as we really need to have this stove to be replaced. The Manager then told me that the stove will be replaced on Wednesday November 19th between 5 -9 pm! I told him that this is unacceptable and urgue him to have it replaced by Monday as I was told earlier. We are on the phone for more than 15 minutes. Finally, I told him on Wednesday is Wednesday be better to have the replacement @ exact 5pm. For info, just this year, we bought 6 units of 42" flat screen Tvs, and this is an attitude we are receiving from them? Also, this will be follow-up to the Business Bureau and Executive Level of Future Shop.

Future Shop- horrible customer service.

We bought a set of Whirlpool Roper Washer and Dryer on May27/08. They were delivered and installed by future shop's personnel a week after. We trusted their professionalism so we used it with confidence. At the end, the washer was not installed in the right way. Water inside the machine flooded out. Our hardwood flooring on the main floor was soaked with the washer's water and detergent. We called future shop store manager at once. He keeps ignoring us. It's over a week now and we still haven't got our washer fixed. I have never seen such a bad customer service throughout my whole life.

I work at futreshop and have for about 4 years now. We always replace our defective items, PSP always covers the product at no extra charges if it is clearance or not. Sometimes we give someone a way more expensive item because that is the closest thing we have that is similar. If we can't find one that is similar we actually give the money back to the customer even if it was purchased 4 or 5 years ago. You can't beat that. Are you sure the item was covered under warranty? If an item is defective we won't even charge them for a 2nd delivery. I don't know what futureshop you were at but it has always worked this way since I've been here. Management never tells me to lie to a customer, and we replace items sometimes even when we don't have to, just to make the customer happy. I work in the Victoria Futureshop as the head appliance salesman. If you don't believe me come and see me here [protected] ext 710. I have stacks of customer letters and e-mails about how great our service is. Our you sure you guys are real customers and not someone that works for Sears trying to make us look bad?

I work at futureshop and the sales people are just doing what they are told to do by management so dont be mad at us. If we dont do what they say or produce good numbers we get fired... i hate futureshop.

Hello.

I don't know anything about Futureshop but I do know that the Maytag Performa is a piece of crap!

Mine hasn't been right since day one. When we recently went looking for a different washer...some of the dealers asked what I have...when I told them they went "Oooohhh."

This is a KNOWN problem that they have chosen to not address in a recall. It is fixable but I guess you have to take the whole thing apart!

I may take them to small claims because since they merged with Whirlpool...they are now in my county in Michigan!

Now...I haven't any idea if Futureshop was aware of this problem-prone pos...if they did that's bad.

Jenni

Hey, you should talk to ur sales associate about the washer. I work for futureshop, and some managers won't honor psp policies because they are running a business and it hurts margins. But sales staff will go up to bat for u. You do have a 30 day return policy, and if they don't want to accept it then tell them to exchange it for the next one up... which is stated in ur psp brochure. if you were my customer i'd make it work. clearance items are nice because you are almost guaranteed to get a new one for the price of old one. (sales staff usually buy disco things.. we get a deal on psp, and just before its up chances are there will be something wrong with it. and you will get a replacement) If u buy a cell phone, and get psp on it chances are u will get a new phone just before the warranty expires, because the battery is covered, and does not last as long as it did when u first got it, (that falls in to performance guarantee)