Maytag
Reviews and Complaints

We purchased a Maytag washing machine, Model # MVW6200KW 3 1/2 years ago because Maytag was supposed to be such a "dependable" brand. We previously had a Sears washer which lasted well over 10 years. We purchased the extended warranty for 3 years. Well, exactly 3 1/2 years after our purchase the washing machine broke down. Had to call a Maytag repair man. He diagnosed it as a broken actuator and cam. Repair bill over $400.00. In researching this, I discovered the washing machine should have lasted 10 to 15 years. I sent a letter to Maytag customer service expressing my disappointment with the washing machine's reliability. They "respectfully declined" my request for any repair assistance since the warranty for this item had expired. (5 months ago) Way to go Maytag. So much for your logo, "Dependable from Day One!"

Purchased October Maytag washer in 2023. In December, it started making a loud clanking noise while agitating. Contacted where I purchased machine and sent video of sound. I was told it is my reasonability to contact Whirlpool. I contacted and they sent out a repair man. Nothing done just opened a file# with whirlpool.

Now it is April and I have had 3 more repairmen look at the machine. They have replaced gear and clutch. No change in the sound. Now on my 3rd different repair company to look at it and nothing is done. Whirlpool will tell me that repair people need to send a RA. Repair people said they sent video of sound to WISE dept at Whirlpool, but whirlpool will not let me talk to them. Whirlpool tells me where I purchase it they are the ones to replace. Back to where I purchase it and they tell me that they will not replace without a RA. No one tells me how to get someone to write an RA. I have contacted the President and CEO of the place I bought it and they do not respond. I counted up my documentation and I have made 23 phone calls and yet have not had a positive answer. Where is the customer service?

purchased 10-12-2023 Model MVW7232HW Serial #cc3202517 $878.99 plus delivery and install cost. HELP

I will never spend another dime on a Maytag appliance. I purchased this machine about 6 years ago and have had several service calls costing more than the machine at least twice over. Clothes don’t get clean, heck, some of them don’t even get wet! It tangles items into knots and is rough on fabric. I have never hated an appliance like I hated this machine and the matching dryer isn’t much better. I cannot believe this company had the audacity to put this thing on the market.

It fails to spin the laundry dry about 30% of the time during various wash cycles. We have to reset the load to the spin & dry cycle sometimes twice. We have had Maytag service out with this complaint several times to no avail.

Washer NHW563HC 3

Serial # CC0700284

Purchased 3/16/23

Maytag commercial duty washer is a bit over two years old. I have an issue where it does not agitate so I had contacted Maytag for warranty service. Tech inspected machine and got a list of parts to order. One item is not local, so he called Maytag factory where they have the part in stock. Item will not ship for 7-10 business days, and I am being told this is standard protocol for parts orders. So I have to wait almost 3 weeks for my washer to be fixed. What a terrible process to adhere to when loyal customers are waiting for their appliances. I have had great service in the past for Maytag appliances, but it seems customer service is no longer a priority.

Purchased a gas Maytag oven 9.25.23. Baked goods were not cooking through, tops and bottoms were dark. There was also a strong gas smell throughout both floors of my house. Bought my own thermometer, preheated temp according to the oven was actually too low and oven could not maintain correct heat. The first time repairman came out he said it just needed recalibrating. It continued taking a long time to heat and then going 40°+ over correct baking temp. Repairman was out 5x replacing different things but the oven continued the same. The 6th time he came out I was told this is the way new ovens work. And the ‘gas’ smell was ‘burned gas exhaust’ that is normal and I’d have to get used to it.

Bought new range at Menards, was delivered with many other items I had bought, windows, doors, other building materials as I am building a new house and the delivery fee is $170.00. That is why appliances were bought early. Were unopened for a while and when stove was opened, the door was not completely painted. Should not be on a new appliance, nor in a new home. Maytag will not correct the situation, said it was over 30 days. I asked them to send a new door, wanted delivery date, picture of door. I have done all those things, no response even though I have reached out more times.

I purchased a refrigerator in august of 2023. November of 2023 it stopped cooling. I called in November about manufacturer warranty. It is 01/11/2024 and i am still with out the use of refrigerator . This is mainly due to the fact that they only use on repair company to service their appliance in my Tennessee area. I had to throw away over 300$ in food and purchased a small re fridge today in order to keep medication safe and baby formula fresh. I a being advised that it will be another 2 weeks to get a compressor. I know manufacturer warrant does not have to cover for losses but some sort of compensation need to be done for the financial loss i have taken having to purchase food daily , throwing away food in both parts of the unit. having to purchase a smaller unit . Especially sine i have only gotten the benefit of 3 months use from the original still not fixed or replaced unit.

Purchased maytag washing machine and matching dryer in 2020. Last week the washing machine failed. Repairman said circuit board failed (a 500.00 part from maytag). Despite an adveritised ten year warranty, this is not covered). Eould like maytag to furnish new part, or at least discount the price. (500.00 part for a 900.00 washing machine is ridiculous, maytag wants to make a huge profit over my misfortune, after already making profit over initial purchase).

MOD# MVW6200KWO
SER#: CA0502203
We purchased the above model two years ago on March 21, 2021
Still have our receipt. There are just two of us. I am retired and my husband works from home. We are both seniors.
Our washer stopped working on Saturday December 2,2023
We called Grove Appl Repair in Greenwood Indiana. Cost us $95.00 for him to say it was done. Get a new one.
I have had it! A Maytag washer quits working after only 2 years! Horrible.
I want a replacement asap or I am filing a complaint with the Attorney General .
I feel that because we are old that we are being swept under the carpet. I have had it. We have worked very hard for what we have.
I am on a walker and will have to go to the laundromat to do my laundry due to you sub standard product!
I await your prompt response!
Debra Heiber
[protected]@aol.com
[protected]

Delivered from home depot in Roseburg Oregon 6/26/2023.

The washer has stopped using cold water. We have tried all the trouble shooting that is in the manual or online.

After a week of waiting to hear back from Maytag customer service for a service appointment they called and said there is no Maytag service people available in my area.

I was told by customer service I have to find a service provider and will only be reimburse $200. Not including parts that they will be ship to my home. I live in town.

Bought the machine new, last year. The water basin was damaged in shipping. It was fixed within a week. Machine worked well for two weeks, then the water level dropped to below the laundry. It has an agitator. It originally would fill above the laundry or higher, if I used the deep fill option. The service guy came back and was rude to my daughter, implying she did not know how to use the machine. He ordered the wrong parts and came back a month later. The machine still did not fill. He said it was not suppose to. So I guess for three weeks it was not working correctly when it filled properly. They came back twice to fix the problem and never fixed it. The machine still does not cover more than half the laundry. The agitator just spins and beats the hell out of the clothes. You can watch your clothes get torn to shreds. Thanks maytag. I even have en extended warranty but am sick of talking to the wall. Good thing I have an old ge as a backup.

Purchased this machine in May of 2020 quit working 2 months ago had technician come out told it was the computer motherboard. he replaced it machine still not working he ordered new computer board only works on bulky and delicate cycle now. other cycles it gets stuck on spinning at 17 minutes he has tried to calibrate to no avail. I paid $1000 for machine and now $460 to have it fixed and still not working. Maytag has really gone down the [censored]ter.Will be purchasing speed queen. I have a friend had same machine same problem you should not have to purchase new machine after 3 years. We only have 2 people in the home. It is not like it is overused.

We purchased our washer from Lowes in December of 2021 and had it delivered in late December ( not even 2 full years) and have had to replace the

pump due to an F9E1 code in which the repair company recommended. we now cannot get the washer to go beyond the wash cycle. It stops and after a while an error code comes up again F9E1 still. The repair company then came to the realization that the circuit board has gone bad. Again , the washer is not even 2 years old and has been broken since mid October. The part alone costs over $300 plus the repair man cost plus the cost of the new pump we had gotten put on plus the $120 fee from the repair man.

Bought this washer at Lowes in 2019 and now replacing Lid for second time and electronics malfunction once! I cant believe how poorly designed and the plastic at the corner breaking off on the lid and we are empty nesters and no kids so light duty and all these problems in just 4 years whereas our previous Maytag we had for over 20 years and had only 1 issue ever and that's with kids and their sports uniforms having to be washed constantly therefore more than normal use. I guess Maytag decided they could make junk and g]force people to replace every few years. if they aren't careful a class action lawsuit might be appropriate and get their attention since their customer service is now lacking. The CS agent is sending me a new lid but labor will be $150-200 Basically this lid is a terrible cheap design.

We bought all new kitchen Maytag appliances in June 2019. The refrigerator icemaker started working intermittently in September 2022. We tried everything (unplug, reset on/off switch), including replacing icemaker part W10873791. Nothing fixed it. The issue was broken wires under freezer side. The tech (at a cost of over $400) spliced the wires and reconnected. A year later, October 2023, the ice maker started working intermittently again. Called Maytag each time about icemaker not working and was told "There are no service bulletins or complaints about this" and they will do nothing. Before ordering another icemaker part we took off the bottom faceplate and found the wires are broken AGAIN. This is obviously a design flaw.

Case#: [protected]

never had so much issues with mag tag since they took over

this washer was fixed 3 times and each time got worse , they are unwilling to replace but they are willing to come and fixed again since my time off work dose not mean anything to them, it has cost me more than just buying a new one.

there customer service is so out of touch and rude and careless

I have had to replace the hinge assembly on this dryer three times already since purchased. I have also had this same hinge replacement problem with the washing machine. All of the hinges were replaced last on both machines in May 2021.

Now the dryer door is dragging due to a defective hinge. This has scratched the plastic panel due to a defective hinge. This should not be happening.

I previously had a Whirlpool washer-dryer pair with this same problem but not as often as the Maytag.

The washer dryer is stacked and this should not be a problem if the hinges were desirned for at least ten years of service.

We do not have small children who could have contributed to this problem There are four adults in the household and take reasonable care of maintaining the appliances.

I would like to see a more robust design with pins and hinge parts made of steel. I would like a new front panel to replace this scratched on due to a defective design.

Maytag dryer Model MGDP575GW0

Serial number MB 0201016

Purchased May 2022. Has needed service twice since

Now stopped heating altogether and local service says needs control panel and safety valve

Safety valve is on back order and have been without dryer for 3 weeks.

Elderly customer unable to move wet clothes and take to laundromat.

This is unacceptable. Paid $1200 for the dryer and it’s garbage

Whirlpool needs to make it right