FWM Laboratories review: unauthorized charges and fraud 647

Okay - I ordered the Acai Bery "free sample" in November of 2008. I tried to cancel the product within fourteen buisness days but the number listed was "not accepting messages" . I finally did some research online and found fwm laboratories real phone number [protected]. In the month of December I received 2 bottles of the product and was charged $87.13 for each bottle. On Jan 8th I called and cancelled the product, the gentleman gave me a refund number to write on the package AND told me I could send both bottles back in the same package. FWM laboratories received both bottles back unopened on Jan10th. Since then I have done nothing but call and argue with the so called "customer service representatives". I have spent endless hours waiting to talk to a supervisor.

I have been successful in receiving $87.13 back for one bottle of the product but now they are telling me I didn't follow refund procedures which demands to send each bottle pack seperately. Seriously !?! Now they keep telling me I must call back every 3-5 business days to see where my refund is. I am sure they are expecting me to get fed up and stop calling. I will stop calling as soon as I receive my $87.13 back. This is by far the WORST customer service I have ever experienced!

I GOT SCREWED BIG TIME WITH THESE THIEVES ! I GOT A BIG MESS WITH ACAI BERRY AND THE SO CALLED FWM LAB.

I'VE CONTACTED THE ATTORNEY'S OFFICE (IL.) GOING TO SEE IF THIS WORKS...

I have had EXACTLY the same experience as you. I ordered through ACAIBERRYDETOX, they auto-charged my credit card for $89.95 I cancelled it on April 8 with 149828 verification number. Now this month I received an autopay deduction on that same credit card from a company that I never heard of: COLON TOP BERRYfor the amount of 87.13 and I cancelled it on April 8 with 628941 verification number. These companies are deceptive and fraudulent. They should be arrested and be made to pay damages for what they are doing to the public.

Did Acai Elite help you to lose weight as easily as claimed?

I was shocked to see a bill for $87.13 on my bank statement that I did NOT authorize. I requested the trial size and paid for the shipping as requested. I called today to ask what was going on and was told that the 14 days started from the day of the phone call and not the receipt of the product which I only received 7 days ago. I broke out in hives from the product so told the man (who could barely speak english) to cancel my subscription of which I did NOT subscribe to, only the trial size. I told him to credit my account for the $87.13 and he said he could not do that. I asked him for his company name and address and all he said was that, for privacy reasons, he could only tell me the state was Florida. I am so angry right now. I plan on going to my bank tomorrow with a copy of all of these complaints against this company and tell them they are NOT allowed to let this company take anymore of my money!

I can't believe I was so stupid to fall for this scam, I cancelled today after a 2 day trial, was tipped off by a comment on another site.
PM

We've all been scammed by this fraudulant company. I had to cancel my credit card (not realizing how many things were attached to it - IPass, Tivo, Rechargeable coffee cards, memberships, etc). What a pain in the ###! And every call goes to India so I can't understand a single thing they say. This company IS A TOTAL SCAM AND IF YOU'RE FAT LIKE ME - GO ON A DIET! THIS PRODUCT DOESN'T EVEN WORK! Shame on all of us for being to quick to pull the trigger on a prayer that there's a magic pill. And shame on this company for preying on my weakness.

I ordered what I thought was a free bottle of Acai Berry Detox and did not see the fine print that it was free for only 14 days. I was charged $87.13 on my charge card plus the $3.95 shipping and handling. Then they sent me another bottle at $83.18 plus $3.95. I called and got a return authorization number to return the product and today I received an e-mail that my account will be credited $83.18 in 5 to 7 days. What I would like to know is why they charge you $87.13 for the first bottle plus the $3.95 shipping and handling, but only $83.18 for the second bottle. We shall see if I get the refund for the second bottle. You can talk to a real person at
[protected]. I told them I was filing a complaint with the Attorney General.

This company has also not been responsive to my directions to terminate my order. They continue to bill my credit card even though I have told them to stop. This is one big scam. - Bill

I was lured to this site because it came highly recommended . This person had a link in their email. I fell for it. SCAMMED! I ordered the ACAI BERRY DETOX for free but agreed to pay $3.95 shipping and handling (free?). I got my bank statement and a charge of $87.13 was taken from my account for ACAI BERRY COLON HEALTH. This caused my account to be overdrawn with an OD charge of $30.00. I only draw a disability check so I am on a fixed income. I figure my bills down to the last penny. There are 3 more checks yet to come out of my account with an overdrawn balance. Three checks x's $30.0 = $90.00 in overdraft fees (duh). Now it has cost me a total of $177.13 for something I did not order much less di not get.

Out of character for me but i fell for the same scam and am having to "eat" $ 87.13. My question is this: Why isn't the attorney general of Florida pressing charges against these people? The credit card companies are aware of these people and Google has a long list of people that feel they were scammed and also BBB is very aware of the bad business practices of this organization. It is time something is done.

Refund and Exchange Policy

Lipaphen RX Return Policy
We have a 14-day satisfaction guarantee return policy on all shipments.

Returns:
If you are unsatisfied with our product, you may return the unused portion 14 days from the date that the product was originally shipped to you for a FULL refund according to the following terms. To obtain a FULL refund, your return must be postmarked 14 days from the date that the product was originally shipped to you. Please note, the following terms apply for all returned items:

To return a product for an exchange or FULL refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at [protected].

An RMA number can ONLY be obtained by contacting the billing department at [protected].

Please Note:

We cannot process or refund packages marked "Return to Sender."
Refunds will be issued to the same credit card that was charged when ordering the product.
To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.
Returned products must be sent to the following address:

FWM Laboratories
Lipaphen-RX
2040 NE 163rd St. Suite 305
North Miami Beach, Fl. 33162

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.

After the shipping department receives your return, it generally takes 2 business days or sooner to process your refund. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution.

I got this info your the number gave me web site myordersupport.com has anyone see this yet or just complaining

They are such a rip off! You have to jump through so many hoops to cancel and get a refund. Best advise. Cancel the card and get a new one. Can get you if the card is no good. Cut your losses and run. Except for the fact that I work at a law firm and we are going to take legal action. Unfair business practice

My daughter order from FWM Laboratories Acai Berry Detox in the amount of 3.95 after she saw the ad on Oprah web-page. The 3.95 was taken out of my account, a week later she received one bottle of 60 pills, however within a week I notice my account was charged 87.13 I view the web-page and review every thing. No place on the web-page is the mention of 87.13 is place. I called the business, and got no place with anyone. I hope you can give me some idear on how to get my money back.

These people are totally rude and lets say, not to bright, when it comes to taking care of things. the number from above, [protected] no service, [protected] they answered. Same thing over and over, if you would of called before 15 days to cancel... Firtst one doesn't get a number until they recceive the bottle. I have been hung up on by a man and by a supervisor, and after two weeks, still no refund. I never realized your trial started the day you order something..It looks like we all have a lot to learn from trial offers. If anyone has come up with anything more that can be done, please email me.. debiyax@yahoo.com. Thanks

In February of this year I sent away for a free sample of the Acai berry detox. I later found out that the free sample cost me over $89.00. I immediately called and cancelled the product. I have since been billed for two other shipments, that I have not received. I have made numerous calls to get a refund but nothing works. They do asknowledge the that account is closed but do not know why they are still billing my account. They also say that they are sending the product but I have not received any since the initial "free" sample, Again I am sitting here waiting to be transferred to a supervisor, that I know will never answer, last time I was on hold for over an hour. My last resort is to file a fraud complaint with my credit card company. DO NOT ORDER FROM THESE PEOPLE. THEY ARE THE LOWEST ### OF THE EARTH.7

I ordered and received a trial bottle of your Acai Berry formula earliet this week. So far, so good. My sister-in-law also got a bottle in recent weeks.
However, she told me that my charge card would be charged for two months supply at @$80 per bottle, unless I contacted you to cancel further orders and that your company is being investigated for FRAUD. (Hense this web site, perhaps?)

I, Connie Las, hereby give notice that I WISH TO CANCEL FUTURE ORDERS as of April 19, 2009 !

I will send my sample bottle back to you unopened, but you have no address on the bottle

Hey Connie, if you want to officially cancel your subscription with FWM, call [protected]. There is a small chance that they'll cancel your order simply through the statement you posted on this site. The proper thing to do is talk to FWM representative who'll cancel your future shipments.

My name is Gabriela Mosquera, I have order No.3806258 I am still waiting for my pills my shipping address is 844 W 164th St Gardena CA 90247 and my phone is [protected], i am desagree about the debit of 87.13 dollas from my checking account, but i accept this charge now I want the pills, today is april 20 and I dont have nothing, please send me a message with information number of track, please you have my money I need my pills, thank you.

Gabriela Mosquera
order No. 3806258

DEAR JBACERDO, CANNOT CONTACT MARLON AND/OR ANY OTHER PERSON. ...NUMBER IS NON-WORKING...K

On 3/23/09 while I was out of town on vacation in Florida I saw an offer for a free 30 day trial of ACAI Berry Detox, plus shipping. I looked over the entire site and on the payment page for the trial offer it said I had a 'RISK FREE 30-Day Money Back Guarantee' if I was not completely happy. I did not return home until 3/30/09 and did not receive the product until I returned home. I had pre-scheduled surgery on 4/9/09 and I was unable to start using the product to begin to evaluate it until 4/18/09. I noticed on my credit card bill that I used for payment of the shipping charges that I had been billed $87.13 on 4/7/09 for this product! This charge to my credit card account was made BEFORE I could have reasonably had any opportunity for my 14 day evaluation, and certainly before my 30 day RISK FREE period had expired!

I called them on 4/20/09 and immediately canceled my account, and requested a credit back to my credit card for the $87.13 charged to the account on 4/7/09. The person I spoke with indicated that he would put in a request for a refund, but could not 'guarantee' I would receive one. I asked to speak with his supervisor, but he said the refunds were handled by the 'refund department' and I could call back and speak with them in about 3 days to check on the status of the refund. I advised him to make a notation to my account that I did not agree to this charge and I was demanding a full refund and, if that did not occur, I was disputing this charge with my credit card company. This place is a complete scam and I would urge others not to use their product. Their advertising regarding responsibility for future payments is misleading and is open to several interpretations. Obviously, they chose the 'interpretation' that was most advantageous to them!

This company is a fraud & they take your money without your permission. It was never told that they would be taking from you. I have been taken advantage of as I am sure there are hundreds who have. I demanded my money back and they give ya the run around. Iam still trying to get it back. It is theft when they take money from you without permission and Iam going to go foward with this. I am not going to let anyone get away with taking money from me. This has got to stop. $89.95 is alot of money. Theft is a seirous offense. Fraud is a serious offense. I want my money back.

I was just charged from this comany and I had contacted one of the CSR. She insisted that it was me and that I could not get my money back. I think people should get a lawyer and a report them to the BBB.

S Parker

Product for ACAi berry was order online Aril 3, 2009. Never recieved trail offer, called on the 18th of April and was told that the account was cancelled given a ref # and said the product had shipped. 1 day later 87.13 hit my bank account, called the number and ask why. Was told oh we are sorry and this charge would be reversed in 2-3 business days.
Nope! did not happen called again was told oh sorry from a supervisor named Ms Jones from India(ha), she said you will have a credit to your account in 3-5 day. Well at that point I told her I will be contacting my fraud division of my bank and let them handle this.

BUYERS BEWARE THEY ARE OUT THERE

they have done the same thing to me these people need to be put out of business

I read your story and was glad that at least there were developments in solving the problems on your account. I also have here another no. [protected]. I used this no. before and the representatives here work faster to solve customers' inquiries or problems.

After a few letters, I was contacted by Florida's State Attorney and told to call the Cyber Fraud Task Force at 800/966-7226 or file a complaint on line. The url is http://myfloridalegal.com/contact.nsf/contact. I have done so. Let's all do this and put these crooks out of business.
Judy

Hold onto your hats folks. I just received a e-mail informing me I would have my refund in 5 - 7 business days. I will keep you informed!

I also got a refund from them, Karen - 1/2 of it and they refuse to refund the rest. Please let us know if it is for the full amount.
Judy

Did you know that you should cancel within the 14 day trial period? Some people immediately thinks that they were scammed but it's actually their fault that they paid the full amount. To avoid anymore headaches, call fwm at [protected]. Explain to them want you want as well as stop future orders from coming.

FWM Lab, AC Berry!
CROOKS! SCAMMERS! Same story as everyone else on charging credit card when not authorized. Runaround bull@#*@. After calling everyone I could at this FAKE company, getting some clever names and excuses, I finally e-mailed them... then I e-mailed the Mayor of Hollywood, FL., who advised me that he passed the information on to their police department.
CANCEL YOUR CARDS, EVERYONE & CONTACT ANYONE YOU THINK MAY BE IMPORTANT! IT COMES DOWN TO WHO YOU KNOW... WE ALL KNOW SOMEONE AND WE WILL FIND A PERSON TO HELP IF WE ### LOUD ENOUGH!

Cheryl - Indiana

I just got off the phone with my bank and have requested a new debit card. I did get a refund after yelling and screaming at the customer service people who all sound like they might be in India. I was stupid enough to use my debit card for an online purchase of Acai Berry Detox; it was only for a small amount. Big mistake! From now on, will use my credit card because I'll have the ability to dispute the charges in case of a problem.

After reading all the other complaints, I feel lucky to have received a credit for the $89.03 or whatever. The bank at first didn't recognize the credit because the amounts were a few cents off. And seeing what everyone else has been through, I'm glad I cancelled that debit card.

My only suggestion is to scream and holler, threaten to file complaints, ask for the president's name (which they are not "authorized" to give out.) Big red flag there. These guys should be shut down!

I to have been charged when I cancelled in the alloted time. I have been more than patient with them since I have called back 5 times and each time have been told that my request has been forwarded to the refund department and that I need to call back in 3 -5 days. Well, I am going on 25 days of this. At this point I am filing a dispute claim with my bank. This is the worst company I have ever dealt with and I hope the word gets out to never order anything from them!

As many of you have described above I myself have went through the same agrrivating ordeal with these people. I do want to pass along a different toll free number that was in my checking account bank statement and it seems to work in getting through this shady company. [protected]

So for anyone who is still fighting with this dishonest crooks feel free to give them a ring and let them know they will be put on notice with the both the BBB in FL as well as contacting the FTC to make them aware of what is going on.

Now I know they will hide behind the "Terms & Conditions" and say they are completely within the legal rights, but lets be real honest here how many people actually take the time anymore to read those terms anymore, we have all seen them time and time again when we install software on our PC's. I would argue that this is the part they are banking on with their little scam front. For what its worth, that's my 2 cents. dans

Don't give up! I just received notification from my bank that the issue has been resolved in my favor. It took several months, but I have my money back. I filed complaints with the Dade County BBB and the attorney general's office in Florida among others. Hopefully, if enough people do the same, they can put these thieves out of business.

I was another victim of the fraudulent practices of FWM Laboratories...wish I had done my homework and viewed this site before my purchase..
On 4/12/09 I made an agreement to pay to ship a "free" bottle of ACai berry to my home. Like an idiot, I did not read the fine print that it was a 14 day trial and I would eventually get charged 87.13 if I did not opt out. Four days after the trial ended, I called the company to tell them I did not authorize the charge to my card and I wanted it removed. I was also willing to send back the unopened bottle so they could refund me. THey refused to do so...told me this is my fault.
What gets me the most is I received my product on 4/22/09.. the trial ended on 4/26/09...my card was charged on 4/27/09...i basically had 4 days to trial the product.
They had the audacity to ask me why I wanted to cancel this, I told them "...because this is [censored]", she then said she would end the phone call if I used more vulger language! I got lots more where that came from...

I received a refund today of $83.18. I can't believe it! Orders are cancelled. Got a new debit card just in case. Things are looking better. It took me about a week to get the refund once I returned the product.

Does anyone speak english in this so called company, who ever heard of almost 90 bucks for a few oz on unproven skin treatment. It is a lesson i have learned the hard way, i strongly suggest doing all the research on these companies for anyone, scams like this one swamp the net scaring people away from the good companies, all the complaints on here are exactly what i have gone through, and there is no body to talk to and get help they all just tell you sorry and some foreign jebber jabber

I also was charged 84.13 for something called Ultra-Cleanse. I did not even order a free trail of anything and still was charged. I have contacted them once and canceled any future billings but have not received my 84.13 back as of yet. I will not give up now that I know what kind of company I am dealing with.