Menu
For Business Write a review File a complaint
CB DVD Order and Rentals FYE not told of or aware of monthly billing or that you had to cancel something you never agreed to be charged for to begin with.
FYE

FYE review: not told of or aware of monthly billing or that you had to cancel something you never agreed to be charged for to begin with. 12

G
Author of the review
10:10 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was NOT told that I would be billed monthly for this membership or that if I wanted to keep from being billed I would have to call and cancel this so called membership(SCAM). They show the name on my billing but no number to call and cancel. I had to search the Internet for a good number. They gave me a cancellation confirmation number, but refused to give me a refund. Now let's see if they really cancel it.

12 comments
Add a comment
L
L
luis.pacheco
Springfield, US
Sep 28, 2009 9:19 pm EDT

I was wrongfuly accused of stealing 2 cell phones funny thing is that i never went inside the store the workers there comfront me in front of everyone instead of checking if i really did it when the cops got there and saw the video that i never went inside the store i never even got an a apology.

D
D
danthe
Philadelphia, US
Oct 08, 2009 9:38 pm EDT

Fye screwed me over with a 150 dollar rebate! i paid 300 dollars for a first gen ipod touch. and the before they screwed me with a 20 dollar rebate. They are liars. DONT EVER GET A REBATE FROM FYE

T
T
Tracy May
US
Nov 08, 2009 10:28 am EST

Made a purchase at the Wilson FYE and use my ATM card to pay for said purchase and this company has placed unauthorized charges on my checking account of 9.99 and caused a 35.00 overdraft fee as well because the money was not in my account.

D
D
Danielle2010Teezar
Wasilla, US
Aug 01, 2010 10:23 am EDT

I just checked my bank status's and its taken 20$ from my account this past 2 months... They never told me it would charge to my account. I would like a refund. this isnt VIP this is buullll ###!

D
D
Darlene Ciuffetelli
Yorktown Heights, US
Dec 09, 2010 5:02 pm EST

FYE has been deducting from my debit card for months and I never received one thing from them to use, coupons, discounts, etc.

F
F
Fabian Hernandez Cuevas
MX
Dec 13, 2010 5:15 pm EST

Past friday i travelled to miami florida, i went shopping to FYE, in Dolphin Mall, and the Employee Andy was to rud an Racist with visitors latino americans. in spite he affered to me the last one kineck, but he prefered to sent it to another persons that went to the store after me.
this was a very embarrassing situation and obviously one of the angrier of my life.

J
J
Jessethefish
Pearl, US
Jun 30, 2011 4:31 pm EDT

The Cd/dvd store FYE is continuing to withdrawal 9.99 from my account every month. It was supposed to be a one time thing. how do I stop this. I dont see a place to do it on their website. Email address is Ghostofwar74@yahoo.com

K
K
kdub0321
newcastle, US
Oct 16, 2011 5:41 am EDT

If you signed the reciept, then they were authorized. Its your own fault you failed to read the reciept. Reciepts are simply everyday contracts. I bet the cashier asked you if youd like to sign up for VIP and save 10% and you said yes.

V
V
Vainoxe
US
Nov 08, 2012 9:07 am EST

The lady I spoke with refuses to cancel my account. I'm on a weekly money base and i can't keep having money withdrawn. Please cancel member number [protected] IMMEDIATELY.

B
B
Bruce F
US
Dec 30, 2012 3:36 am EST

My checking account was charged by this company TLGFYEVIP without my permission. Actually I was charged $30.00 for no reason.

L
L
liesandlovenotes
New Bedford, US
Feb 21, 2013 5:58 pm EST

They cant cancel it because iys through another company you have to call and cancel yourself.

B
B
Bruce Kelley
Smyrna, US
Feb 14, 2015 8:17 am EST

trying to cancel fyevip membership and it won't let me

More FYE reviews & complaints

FYE - won't cancel/keeps charging after cancellation 48
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
FYE - unauthorized charges 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
FYE - membership terms 21
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
FYE - account 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. FYE Contacts

  2. FYE phone numbers
    +1 (877) 351-2131
    +1 (877) 351-2131
    Click up if you have successfully reached FYE by calling +1 (877) 351-2131 phone number 0 0 users reported that they have successfully reached FYE by calling +1 (877) 351-2131 phone number Click down if you have unsuccessfully reached FYE by calling +1 (877) 351-2131 phone number 0 0 users reported that they have UNsuccessfully reached FYE by calling +1 (877) 351-2131 phone number
    Customer Service
    +1 (866) 766-0251
    +1 (866) 766-0251
    Click up if you have successfully reached FYE by calling +1 (866) 766-0251 phone number 0 0 users reported that they have successfully reached FYE by calling +1 (866) 766-0251 phone number Click down if you have unsuccessfully reached FYE by calling +1 (866) 766-0251 phone number 0 0 users reported that they have UNsuccessfully reached FYE by calling +1 (866) 766-0251 phone number
    Spanish Language
    +1 (877) 813-4977
    +1 (877) 813-4977
    Click up if you have successfully reached FYE by calling +1 (877) 813-4977 phone number 0 0 users reported that they have successfully reached FYE by calling +1 (877) 813-4977 phone number Click down if you have unsuccessfully reached FYE by calling +1 (877) 813-4977 phone number 0 0 users reported that they have UNsuccessfully reached FYE by calling +1 (877) 813-4977 phone number
    Magazine Subscriptions
    +1 (800) 818-1941
    +1 (800) 818-1941
    Click up if you have successfully reached FYE by calling +1 (800) 818-1941 phone number 0 0 users reported that they have successfully reached FYE by calling +1 (800) 818-1941 phone number Click down if you have unsuccessfully reached FYE by calling +1 (800) 818-1941 phone number 0 0 users reported that they have UNsuccessfully reached FYE by calling +1 (800) 818-1941 phone number
    More phone numbers
  3. FYE emails
  4. FYE address
    1425 Central Avenue, Albany, New York, 12205, United States
  5. FYE social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024