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Gagnon Home Improvements Complaints 1

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2:14 pm EST
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Gagnon Home Improvements sales rep

1/2/18
Have been a home improvement dealer in Augusta, Me. area since 1978. I have been purchasing dozens of doors and Schlage hardware along with moldings (wood and vinyl) and sealants each year since opening an accounts receivable card (4 for me and my crew) since the store opened. I went into the Augusta store this morning for 2 locksets and a deadbolt that I needed one to be keyed alike. A gentleman told me that Phil in electrical was the only person who could do that for me. He went to speak to Phil and came back to tell me he was busy with a customer. Told him that would be fine and waited. He was in the next aisle over and I saw him waiting on the customer. 20 minutes later he was helping a fourth customer in the same area (3 came in after me). One of those customers he was helping told me I should go get him if I wanted service. I did go get his attention and he reluctantly followed me to the hardware desk and we met his manager there where he immediately told his manager that he refused to help me. I don't think he wanted to leave electrical and key a lockset. The manager simply said he was a long time employee and was excellent with customer service. No one was available to help me so I told the manager I would take my business elsewhere. Phil has been abrasive to me on other occasions and I chose to ignore it. I must remind him of someone he doesn't like much. Home Depot was happy to help me and I bought more casing molding while I was there. Don't think the 4 cards will be much use to me.

Sincerely,
Dan Gagnon
Gagnon Home Imp., Inc.
[protected]

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Is Gagnon Home Improvements Legit?

Gagnon Home Improvements earns a trustworthiness rating of 88%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Gagnon Home Improvements highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about Gagnon Home Improvements to understand what to expect from them.

We found clear and detailed contact information for Gagnon Home Improvements. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Gagnonhomeimprovements.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

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Overview of Gagnon Home Improvements complaint handling

Gagnon Home Improvements reviews first appeared on Complaints Board on Jan 2, 2018. The latest review sales rep was posted on Jan 2, 2018. Gagnon Home Improvements has an average consumer rating of 1 stars from 1 reviews. Gagnon Home Improvements has resolved 0 complaints.
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  1. Gagnon Home Improvements Contacts

  2. Gagnon Home Improvements phone numbers
    +1 (207) 621-0000
    +1 (207) 621-0000
    Click up if you have successfully reached Gagnon Home Improvements by calling +1 (207) 621-0000 phone number 0 0 users reported that they have successfully reached Gagnon Home Improvements by calling +1 (207) 621-0000 phone number Click down if you have unsuccessfully reached Gagnon Home Improvements by calling +1 (207) 621-0000 phone number 0 0 users reported that they have UNsuccessfully reached Gagnon Home Improvements by calling +1 (207) 621-0000 phone number
    +1 (800) 876-2225
    +1 (800) 876-2225
    Click up if you have successfully reached Gagnon Home Improvements by calling +1 (800) 876-2225 phone number 0 0 users reported that they have successfully reached Gagnon Home Improvements by calling +1 (800) 876-2225 phone number Click down if you have unsuccessfully reached Gagnon Home Improvements by calling +1 (800) 876-2225 phone number 0 0 users reported that they have UNsuccessfully reached Gagnon Home Improvements by calling +1 (800) 876-2225 phone number
  3. Gagnon Home Improvements emails
  4. Gagnon Home Improvements address
    135 Foye Road, Augusta, Maine, 04330, United States
  5. Gagnon Home Improvements social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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