Game Stores South Africa / Game.co.za
Reviews and Complaints

Dear Sir / Madam,

I am writing to you to raise an issue about: In-store shopping
The issue that I have experienced was: I bought a lawnmower from Game, Greenacres, on the 12/02/2019 we took it home left it in the box until that Sunday the 17/02/2019. We unbox it my husband filled it up with required oil and petrol, we lawned with it literally not even 5 minutes and it went dead. I cleaned it up packed it back, left the oil and petrol in it for proof that it had in. We took it back that same Sunday, the floor manager that day checked the lawnmower and he confirmed the motor was dead and he checked for oil and there was oil in the machine. We booked it in, after 3 weeks I had to phone them, spoke to the store manager. He phoned me back saying Ryobi said the motor is dead and they will have to replace it the repair will cost us +-R1500 because of no oil in the machine. I argued with him that the floor manager that day checked for oil and he confirm the oil level was right. He said he will phone me back never did, another lady phoned, after 2 weeks said the repair on the machine will cost us R1031 for the gears is not working. Two different stories, I requested that someone higher phoned me back, until today no one phoned me. I don't care what agreement Game has with Ryobi, my agreement with Game is on the back of my till slip, promising me a 7 day money back guaranteed. I was not informed about any other agreement with other suppliers, I bought from Game and I have a slip agreement with them. Until today no one phoned me back, just a sms to say I must fetch the broken machine for repair was not accepted.
It occurred on: 17/02/2019
This meant that I must get grass cutting people in to cut my grass. The reason we bought this machine is to safe of that cost.
We've spend R950 already on people doing it for us. Unacceptable for us.
I want a refund on my machine!
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

I've send numorous e-mails and all I get back is the standard reply!

Charlene
[protected]

Unfairly treated and rejected my 7 day money back... Call me on 0825957960pls so that I can explain my story as writing doesn't do justice... Workers know what was wrong with it before sending it away took 3 weeks and they never contacted me.. I have always bought from game stores but I don't think I ever will again as I was wrongly treated.

Many thanks
Monica

I have been calling in since 13/05/2019 regarding closure of my game store account.
On 12/05/2019 I settled my game account in store.in promenade mitchells plain 7785. I have called in everyday from 13/05/2019, 14/05/2019, 15/05/2019 and on 16/05/2019 no closure. No call backs. This is unacceptable. Call centre is another 30-60 minute wait for my query to be attended and when I get to the front of the queue I am told I need to wait for the closure department who has yet to call back!

I would like my account closed immediately and proof of confirmation sent asap. Bad service very disappointed in the quality of service I received.

I would like to register a formal complaint:

I have the following proof of evidence (unable to attach to this email)
*confirmation of return flight from JHB to George
*Game Slip proof of purchase
*Game Guarantee

Details of claim:
*on 5 May 2019 I bought a Telefunken 32" tv in the George Garden route branch.
*on 7 May 2019 I flew to JHB for a conference and only returned on Friday 10 May 2019 home - therefore the unopened TV in its box was stored safely in my garage in the boot of my car - unopened since the day I bought it (confirmation of flight attached) because I was not in George for a week.
*on Saterday 11 May 2019, I was excited to turn on my new TV only to find that the screen was cracked.
*I immediately went back to GAME who refuse to take any responsibility.

Facts on the day it was bought:
*on 5 May when I bought the tv, the salesman opened the tv and switched it on in the store - everything looked ok
*the salesclerk then send me to the till to make payment in the meanwhile while wrapping the tv back and seal the box to dispatch to security desk.
*I was very uncomfortable with this because the way I saw him put the tv back into the box, he had both hands on the screen. I confronted him and said that I'm paying for an item that he is handling without the necessary care and that I'm not comfortable with the fact that he does not wrap it properly In front of me as he insisted that I go to payments and that he has to go to security with the box. Please check your camera footage to confirm this
*The salesman thereafter never signed any document that it was checked, sealed properly and in good order. Please check attached slip to confirm

Facts on the day it was returned:
*Both my mother and father was in my sitting room present when I opened the box and removed the tv for the first time on Saterday 11 May and I was excited to switch it on for the first time
*The TV was handled very carefully because it is an expensive item
*The TV never fell/bumped or got damaged by myself in ANY way!
*Upon my return, GAME insisted to keep the item until Monday, when the manager was going to phone me. Up until now - no phone calls received on my cellphone!
*I was not impressed with the way my TV was handled the 2nd time, also. It was simply stuck back in the box, NO wrapping and placed on the floor with a lot of movement at the customer services desk! I asked them if they would please place it in a safe place, away from the movement - the salesman that came to test the TV said "you have to trust us with the TV"
*The TV I paid for was never handled with the necessary care on 2 occasions by GAME salesmen and I keep Game responsible for incorrect handling of my newly bought item - touching the screen when they handled the tv to switch it on when bought and when returned (both occasions)!

Desirable resolution:
I returned the item within 7 days and insist on a refund or replacement of the item. I prefer a replacement because the item was on a special price that is now no longer available!

This will be taken to the consumers board if Game does not want to take responsibility.

Sherene Burger
[protected]

Please note: I've already send a customers complaint as well without any response to services @ game with ref nr: Your request (131798)

In November 2018 I went to open a Game account. My application was rejected, stating I had an old account (older than 5 years) with them that had not been closed. That account had to be closed first, so that a new application can be considered. For the account to be closed, they needed to allow a statement run first, which would have been in the following month around the 12th December and then they could proceed with the closure. Fine, there was no communication after that, until my recent application at the bank on the 18th April 2019 was rejected because I have an overdue account at Game, messing my credit record. What angers me now, I have made numerous calls in the last 2 weeks to their customer service and closure department for them to resolve this. My life is on hold, basically I'm hold hostage for a mere R120 by Game. No one seems to care and no one seems to have some sense of urgency. Can someone at Game clear my name, close this account. PLEASE

I purchased a Microsoft office at the store. After paying, I realised it was the wrong product. I asked for a refund and was refused. According to the returns policy, displayed at the entrance of the store, all products purchased at Game Stores can be returned or exchanged provided proof of purchase is presented and the product is in good condition. According to the manager, Lupos, that is not true as there are certain products in the store that do not qualify. He further states that he cannot put up a notice on all these products that cannot be returned or exchanged. Game Stores should consider teo options - get rid of the signage displaying false information or stop reselling products that cannot be returned or exchanged.

I issued a claim on the 26th of February for a Faulty TV unit purchased online and is within the warranty period. It took over two weeks and numerous follow-ups for a technician to attend to the issue whereon the unit was taken away for assessment.

Now over a month later and again numerous follow-up e-mails I am still waiting on tangible feedback on this problem from the supplying company.

Went to Game store at Ladysmith on Saturday around 10am to buy a gift for my babies friend, I took what I wanted to buy and I asked one of the ladies with dreadlocks that was sitting on cashiers counting plastic if maybe they do a wrapper in a store, oh wow! the attitude I got in return was like I said something bad. first of all she didn't even greeted me back when I greeted her, she didn't even bother to respond on my question she just carried on counting her plastic, I laughed and just went straight to the cashier and pay I almost lost my temper. Game store in Ladysmith please train your staff, customers should be treated like Kings because you will never know who you actually serving that day.

Hi I have purchase a hisense fridge from midlands liberty mall on the 16 march 2019 and its been 12 days and no fridge please help as dis is not good service I was told yesterday it is ready and pick up from another branch wen we go der it is not der I have paid freight for nothing and its bad I am without a fridge for so many days yet I paid cash for it. please contact me on [protected] MR A Rooplal I am wasting making more calls than what the salesman make concerning this fridge I already paid transport fees for nothing so how am I going to be helped out in this matter because this is not service at all

Bought a mountain bike weren't issued a user manual fdom game stores pinetown asked questions to sales person he failed to inform me tyres chains chain guides not under warranty honestly feel you did me in and then store manager tells me when I return it within 30days of purchase will never buy anything from any game store again learnt your products are cheap so they break easy so you force your consumers to your terms

To whom it may concern

On the 10th of March 2019. I visited Game store in Durban CBD (West Street) to buy a Television and an entertainment stand. The front desk staff and the other floor staff were so helpful. Making sure i get the best service.

The problem started when i was suppose to collect my Samsung Full HD LED TV from the TV department. The guy called Sifiso has no care for customers. I don't know if it is because i look young and i am black woman. He didn't explain to me how the TV works. I didn't know how im suppose to connect the TV when i get home. He just showed me the TV works and escorted me downstairs.

He didn't go into details explaining to me, i have to buy antenna cable and HDMI cable because i will need them. I am a woman, how do i know about these things?

On the 21st of March i went back to look for the cable and i explained to him what i need cause i took the time read the manual. He just told me they don't have it, i must go to Gavin Manni to look for it, talking to me while busy on his phone and left me there standing. I was in shock, i honestly didn't know what to do.

I am sure you can understand my concern. I am a woman, i don't know anything about cables and how to connect a TV but he had no patience or whatsoever. I started to think it's because i am black or he has no patience for customer service. I am utterly disappointed and in results i am never going back to Game store in Durban. When i went to Game store at Gateway, i got an exceptional service.

The reason why i went to Game store, West Street is because it is nearby.

Thank God i have WiFi to connect the TV to, otherwise it would be just sitting here like a frame.

Yours sincerely
Londiwe Tracy Khuluse

At the beginning of February 2019 I have contacted game store in promenade regarding my fridge that broke. 3 weeks ago a technician was sent out and nothing was heard from this since then. I have attempted to contact the store, the number is always busy. Please assist me. My warranty is almost expired and no information is provided to me.
My number is [protected]

I bought this product on the 29/12/2018, I used it twice and it didn't work. I returned it on the 21/01/2019. I have been visiting the store sincedo then and I'm told it's still with the supplier and I'm not given clarity when will I get my product or refund.

As a result of that, I have to get people to cut the grass at my residence and I'm losing a lot of money as I have to pay them. I hope my complaint will be resolved

I purchased a bar fridge and 4 storage boxes last week tuesday the 5th of february 2019. I was told it would be delivered the next day I had to take off work... On the next day I received a call from michael at game rosebank telling me the fridge was dented and they do not have the storage boxes in stock and that delivery would be made the next morning I again had to take off from work just to get told the same excuse. I have since asked that the fridge and boxes not be delivered and that I would fetch it... Michael has yet to call me this is really the worst service. I have already paid for the goods and now I am struggling to get it. I refuse to pay for a delivery fee. And if I do not receive positive feedback asap I will be taking this further.

Best regards
Al alexander
[protected]

Bought a hisense 65' uhd tv in game klerksdorp on 23/12/2018. Sales assistant daniel lebotse. Tv since failed to switch on, and I took it back to the game store in klerksdorp on 29/01/2019. Daniel told me to take it back home, he will send a technician to repair the tv at my home (angelier str 5, ventersdorp.) within three working days. Nothing happened. I called daniel again on 6/02/2019 to complain. He gave me a phone number to the technical support [protected]). I called the number, and spoke to a technician who was supposed to call me back.
I never got any phone call, or a technician to repair the tv.

I recently bought a punnet of red plums 500g Class 1 of the brand Marketsode - Fresh produce with bar code 009702964966. Tried eating one and it was very mushy and tasteless so was the secobd one, which l later discarded. Very dissapointed in the product quality. Feeling discouraged to continue shopping at Game and Most importantly upset for my taste buds and pocket.🙄👎

I went to the game store at Fleurdal Bloemfontein to log a fault for my Fridge/Freezer on the 21-01-2019. Nil service received during that week. I went again on 28-01-2019 and found out that nobody logged a call for the fault as yet so I asked again to log the fault. Another week went by and nobody contacted me yet. VERY POOR SERVICE! Still waiting for any service and it's already been 2 weeks.

I bought a xbox s one on the 12th of November 2018, included next to the pricing of the item was the black dot special logo, which was a 10% discount.Before purchasing the item I found out from the in store manager, she said that the money cannot be given in cash but it will be credited to my mstore card. After a few days I noticed no money was credited to the card so I called customer service, after calling and consulting with the rep, she said she cannot do anything and I would have to wait for a new statement the next month and the money should be credited.I had no complaints and agreed. The following month when I received the statement there was no money credited. I called the call center again to query, the rep who I ten spoke to seemed all lost and confused and didn't no what he was talking about, afterwards he then said he will find out more and I should receive a sms or email within 48 hours.Its been more than a week now and I have not received any contact.Such poor customer service moreover when it comes to their money they very annoying, if I pay one month late they phone a number of times threatening to take legal action, even during working hours, where I have to leave my important work and tend to their annoying calls. But when it comes to my money they don't care and don't want to know about it. So I have to ask myself and pose a question to others is this a company you want to accossiate with, a company that wants every cent of theirs on time but wants to rob money from you.

I went on the Game online catalog and saw a Canon camera of R3999 . I went to the Game store in Worcester 6850 .
I took a pamphlet and saw the exact product for R3999 .
There wasn't stock at the shop so I took a "range check" .
Now after a month I got a sms that the camera is in stock .
When I got there today they told me that I cannot get it for the R3999 because according to them it was a error on the online catalogue and pamphlets.

I am so disappointed because I could've bought it at a other shop but decided to stay a loyal customer to game Worcester and that's what I get .

Hope to hear from you soon
Ms CA Rheenis

What Happened
I wanted to the Canon 4000D camera. The price was R6500, but the Loot price was R5600. So I ask the salesman if he can bring the price down. The sales manager then asks me to show him the Loot deal, which I did. He insisted that he needs to speak to someone at loot and to see if there is stock. Loot being an online store, I showed him that there is stock, by putting the camera in my cart. If they didn't have stock the system would not allow you to put it in your cart or the deal will say OUT OF STOCK. Secondly because this was on a Sunday (30 December 2018) he would not be able to contact anybody from Loot. I also had the following goods in my trolley at Game, Sandwich Press, Vacuum Cleaner, Memory Cards and some groceries. I left the store without purchasing anything. It looked like the sales manager (Gerry) was looking for an excuse not to bring the price down. They wasted an hour of my time?

How were you affected
I phoned Game Canal Walk and explained to them my situation and ask them if they could help me. They did and within a half an hour I got the camera and walk out the store with more than R10 000 of stock/goods. I had to travel from Stellenbosch to Canal Walk and back, which is about 120 kilometres. This was the worst day of my life shopping at a Game store. I felt so bad that I vouch never to shop at Game Stellenbosch, or think twice shopping at any Game. So, my question is would you let a phone call to Loot rob you of a R10 000 purchase?

What would you like GAME to do to resolve your issue?
They should educate their staff in online shopping, apology and whatever they think they can do to win me over or change my mind to shop at their store again.