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4.2 10 Reviews 43 Complaints
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Gazelle Complaints 43

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5:10 pm EST
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Gazelle These people promised me a price and then when I delivered as promised, they lowered the price

These people promised me a price and then when I delivered as promised, they lowered the price. I refused and they did it anyway. They cannot be trusted. Don't do business with them.

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6:37 am EDT
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Gazelle Bad place to sell cameras

It's a rip-off. Gazelle.com quotes high so people send it their stuff. I was quoted $224, they offered $50 once they had the camera. I was quoted $445, you offered $100. People have already sent in their stuff so they are willing to take ridiculously low offers. I sent in many extras (lith-ion batteries, tapes, remotes, chargers) and got no credit but they took $300 off because my Canon XL-1 was missing a cheapo microphone- no one uses that mic because it ***! Nor I was given the option of sending the mic in. I love the idea of Gazelle from a recycling standpoint and after dealing with Jose I now hate Gazelle. If you want a decent price then stay away, people.

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4:15 am EST
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When you send your electronics in for a program which buys your used Electronics they give you a quote before you send. Well I sent everything necessary to get this full price and then after they receive my equipment they claim things were missing and the quality was not correct and reduce your price. This is just a scam to get you to use their site and...

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About Gazelle

Screenshot Gazelle
Gazelle is an e-commerce platform that specializes in buying and selling pre-owned consumer electronics. It offers a straightforward way for individuals to sell their used smartphones, tablets, and other devices. Customers looking to sell their electronics can visit Gazelle's website, get a quote for their item based on its condition and specifications, and then ship the product to Gazelle for free. Upon receipt and inspection, Gazelle pays the seller through check, Amazon gift card, or PayPal.

For those interested in purchasing pre-owned devices, Gazelle provides a range of options that have been put through a thorough 30-point quality inspection to ensure full functionality. These devices are sold without contracts and come with a 30-day return policy.

Gazelle's services cater to consumers looking for an eco-friendly way to dispose of their electronics and those seeking to purchase affordable, pre-owned devices. The company emphasizes ease of use, providing a clear process for transactions without the need for face-to-face interactions. Gazelle's approach to the resale market helps in extending the life cycle of electronic devices, thereby contributing to a reduction in electronic waste.
How to file a complaint about Gazelle?

Here is a guide on how to file a complaint with Gazelle on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Gazelle in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Gazelle. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint with Gazelle on ComplaintsBoard.com.

Overview of Gazelle complaint handling

Gazelle reviews first appeared on Complaints Board on Nov 18, 2009. The latest review Mixed Experiences with Gazelle was posted on Mar 7, 2024. The latest complaint Never contacted me again after I sent phone. Won't answer e-mails. was resolved on Nov 17, 2013. Gazelle has an average consumer rating of 2 stars from 206 reviews. Gazelle has resolved 8 complaints.
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  1. Gazelle Contacts

  2. Gazelle phone numbers
    +1 (800) 429-3553
    +1 (800) 429-3553
    Click up if you have successfully reached Gazelle by calling +1 (800) 429-3553 phone number 0 0 users reported that they have successfully reached Gazelle by calling +1 (800) 429-3553 phone number Click down if you have unsuccessfully reached Gazelle by calling +1 (800) 429-3553 phone number 0 0 users reported that they have UNsuccessfully reached Gazelle by calling +1 (800) 429-3553 phone number
  3. Gazelle emails
  4. Gazelle address
    300 A Street, Boston, Massachusetts, 02210, United States
  5. Gazelle social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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