GearBest
Reviews and Complaints

Elephone P8. I have to reset it every day, sometimes 2 or 3 times. Besides, he charges the battery when he likes it. I use the original charger and cable. This is annoying because I have a difficult contact with my clients, and more than two days I am trying to contact the customer service department and the warranty department and unfortunately there is no answer.

I ordered a vacuum cleaner. Instead of 4 weeks it took 4 months to deliver. In the meantime Gearworst offers the product 100 Euro cheaper. I wrote 10 customer mails. 9 times they didn't answer my question on refund, the 10th time they are telling me no refund. Their live chat never works to contact them. Because the delivery time was so long, I cannot send the product back for refund. What a lousy and cheating company. Never in my life GearWorst again ! It is incredible that they treat customers like that. I have sent pictures of their own website as a proof. They just simply ignore it. Don't buy from GearBest.
I paid 485 € and they offer now for 376 €. No refund. Money back not granted because of 4 months until I received it. Multipl, e tickets raised.
E18011200975, E18011200931, WT18011203012.
I waited 4 months for delivery (Oct 2017 - Jan 2018).
Now in January you sell the product 100 € cheaper for 375, 62 €.
I want 100 € refund from GearBest .
Please answer regarding the refund and transfer 100 € to my PayPal account.

- Order nr. W1712132050042136
- I purchased and paid for a Drone on the 13th of December
- After payment they held the order pending on credit approval
- On the 14th of December I sent both my ID and Credit Card pics over the internet (?) and kindly ask them to please send the order asap
- On the 26th of December the order still showed of as processing (?)
- When I contacted them they said the 345 Euro I paid were unsuficient and I still owed them 2.43 USD (?) and that was the reason for helding the offer
- I complained but got no answer
- Considering 2, 43 USD is a small value compared to the 345 Euro I already paid for, I decided to pay this abuse extra value they were asking for
- One day later, they still havent answered or shipped my order
- I wasted a lot of time and energy on a simple and straight forward deal, that Gearbest whined me up about it endlessly

Order Number: WA1712081834285765.

I was first overcharged by false advertisement.

They did not send me all the items I paid for.

I sent them emails and all I get is automated messages back.

I try and contact them and they take days to reply by messenger. They reply something totally irrelevant to the questions I ask and ignore the fact that did not send me my items.

I need the items before Christmas, if I don't receive them they have ruined Christmas for my family. They need to compensate me for all my stress trying to resolve this before Christmas and they need to give my money back because they overcharged me.

To Whom It May Concern,

The microphone is not working.
The device, as a two years European warranty period.

OUKITEL K6000 Plus 4G Smartphone - 2 Anos de Garantia Europeia

HTTPs://pt.GEARBEST.com/telefones-m-veis/pp_620059.html?vip=2740499&gclid=EAIaIQobChMIgby_s9iK2AIVhBbTCh0LkA2OEAAYASAAEgKjNfD_BwE

As you can see, I bought the smartphone from you in a European site ( GEARBEST.PT) with a two years warranty period.
Let´s go straight to number one.
What you want to do about it ?
I want a direct answerer from you.
If not I´ll submit a complaint against your company in European Commission and of course in the Portuguese Authorities It ´s not the first time, neither will my last one.
After I will open a blog ( or several) against your company using AdWords. This is not a question of money but a question of principles.
This type of attitude is nothing but a fraud, than will be treated according.
I going to repeat again  I don´t give a damn [censor] for the bloody money.
I am going to wait until Monday. That´s your dead line

HTTPs://ec.europa.eu/info/about-european-commission/contact/problems-and-complaints/how-make-complaint-eu-level/submit-complaint_en
HTTP://WWW.centroarbitragemlisboa.pt/
HTTPs://WWW.economias.pt/onde-denunciar-fraudes-na-internet/

I hope to hear from you soon,

Rúben Guiod Castro
+ [protected] / [protected] / WhatsApp
[protected]@guiod.com
SKYPE : [protected]@guiod.com

De: [protected]@paypal.com [mailto:[protected]@paypal.com]
Enviada: 11 de novembro de 2017 07:05
Para: [protected]@guiod.com
Assunto: Atualização de Sua Reclamação: Nº do Caso PP-[protected]

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Temos Mais Informações para Você
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Caro(a) Ruben Castro,

Estamos investigando a seguinte reclamação:

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Detalhes da Transação
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Nome do vendedor: GEARBEST
E-mail do vendedor: [protected]@pp.GEARBEST.com ID de transação do vendedor: 96C261238Y814444E

Data da transação: 2017/10/07
Valor da transação: -65, 98 EUR
ID da fatura: WP1710070627188163
ID da sua transação: 07G37085MN8708641
Número do caso: PP-[protected]

ID de transação do comprador: 07G37085MN8708641

O vendedor respondeu à nossa solicitação de informações de rastreamento de remessa. Ainda precisamos investigar e confirmar essas informações, mas queríamos informá-lo sobre a resposta do vendedor:

Empresa de acompanhamento: DHL
Número de acompanhamento: [protected]

No momento, você não precisa tomar mais nenhuma providência. Continuaremos nossa investigação e o procuraremos quando tivermos alguma notícia.

Se tiver recebido o produto, você pode cancelar sua reclamação. Para isso, copie o link abaixo e cole-o em uma janela de seu navegador. Siga as instruções exibidas na página da Internet.

HTTPs://WWW.paypal.com/pt/cgi-bin/?cmd=_complaint-view-details&cid=PP-006-301-945-758

Atentamente,
PayPal

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ID do e-mail do PayPal PP718 - 15a534cec875c

To whomever it concern,
Order number: WP1711230806271077
Order date: 23.11.2017
Order price: 237.64$
Irresponsible in addressing a simple issue
Product not arrived on time, though we have paid for shipping fees (extra:12$). We have wasted more than 2 weeks of time following up dhl regarding the status. DHL kept saying that they will deliver the product the next day (so many next days have come and gone). We were into lots of stress because of this, as we needed the mobile so urgently we paid additional fast shipping fee and we were ready to pay custom clearance fee as well as per dhl demand.
And finally yesterday we got the information that the product is missing and cannot be delivered as dhl promised, also dhl has confirmed it over mail & call and asked us to approach gearbest for refund.
When I approach gearbest for refund process, they are saying the same story again and again that product is waiting for customs clearance. Dhl lost the product already.
We don't know, where is the mistake happen. Please help us to initiate the refund process without any delay as we are already fed up with following up. Already we brought a new mobile yesterday and don't want the product anymore
Related ticket: E17121103937, WT17121204034
I have attached all the transaction details and mails for your reference. Check and do the need full ASAP
I'm writing this mail as last drop of my hope, anybody please help me on this.

This is the worst site I have ever ordered anything. my order details are (Jul 20, 2017 15:34:08 PM Order number: WW1707201534084475 Shipping method: CJAHAM) and till date i. e 11-12-2017 I have a big ZERO response from you people.
If you cab do anything plz refund me my money or donate it to someone needy... sorry to say that such a big site can CHEAT someone of such small amount (22$)

Hello,
I ordered a phone on the gearbest.com website. I have never received it. I would appear that the delivery man did not find my address (in France) and that he was sent back to the sender.

Please take this request into account in order to return my parcel.

My order number is W1710100251248992

My shipping number is 2S000000925076000

My address is 7bis boulevard de l'yser, 76000 Rouen, France.

Please, can you send it me back the phone I ordered?

Kind regards,
Edouard FOSSE
[protected]
7bis boulevard de l'yser, 76000 Rouen, France

I gave up on the idea to get my order. I ordered it 3 weeks ago and it hasn't shipped yet. I wanted to find out why, but no one answered.
But I doubt they will have something to tell me even if I eventually get in touch with them. I'm very infuriated and angry.
If you don't want to play their games, shop elsewhere. That's the only advice I can give you.

the watch does not stay connected...keep having to re download the code.
bought it Oct 1st kept working with it and no luck.
transaction ID is 6Y62364M9914653V...Invoice ID is WW1710011105545700.
I want to return this product not satisfied at all. I do not have a return address, need know where to send it an I need the return info. I paid through paypal
and I want my money refunded to my account.
Thank you

One important thing you should know: GearBest based in China, so if you're going to ship everything back (and you will want it for sure, I have no doubts), you will pay even more than for your order itself.
So think twice. Shipping to China costs ridiculously expensive. They are aware of that, so they are not embarrassed to send low-quality items to customers (especially from North America) knowing that no one will spend so much money on shipping.
Very smart and convenient, but absolutely disrespectful.

I've ordered Gearbest on 26.09.2017. My delivery address is the first cargo number given to me in Konya/turkey "EA * * * * CN". When I followed this shipping number, I found out that he was delivered to another address in China on 20/10/2017. I contacted the site on this. It's hard to put my order back on 23/07/2017. At least I thought so. New cargo Number "EA * * * * CN". When I followed this shipping number, I found out that he was delivered to another address in China on 31/10/2017. They're practically mocking me and trying to defraud me. The customer service responds both to the late and the standard responds and is stalling. I regretted shopping at Gearbest. My first order and the last. It's really a joke. is a cargo sent to the wrong address twice? This is to defraud or mock the client. Don't buy from here.
Order Number: W1709261605121013

I have ordered a red colour umidigi S2 phone through your app. My expected delivery date was 14 Nov but now the status on my account is coming refunded. I have not received any money or any mail or call why the product is being refunded. Please let me known the whole Scranton or atleast give me a contact no where can I follow up for the following thing.

DO NOT ORDER – Gearbest took my money and phone never arrived

Ordered the Lenovo P2 phone from Gearbest as it looked like a good deal. The package was delivered slit open and re-taped together with the phone missing from the box. It did not help that they had “Mobile phones” clearly written on the package under my address. I contacted Gearbest reporting the issue, to which I was told that this was not their problem but rather the delivery company’s issue. I quoted the Consumer Rights Act 2015 that clearly states that undelivered good are the Retailer’s responsibility (Gearbest) and not the Deliverer’s. All obligations were again refuted by Gearbest, leaving me no other option then to take them to tribunal (which was not worth it for the cost of a mobile phone). Thanks for scamming me and taking my money. I will not be using Gearbest again.

Ohhhhh what a mess. I a so angry with them. Just imagine. Each time I am going to order something they are always out of something. I don't remember when they had something in stock, and even if they did, it was the wrong information, because the items were always in stock. Maybe it sounds confusing, but i'm so tired of this mess. Every time it's the same. Please, if you have no items, maybe you will just stop running your useless business?

Don't trust them and never use this company for ordering. Just a waste of time and nothing else.
They are very unreliable, and if you place an order it won't mean they will ever ship it. They will just take your money and start making promises they will send soon, but it won't be true.
All of their positive reviews are fake, so be very careful and stay away.

In july this year I bought an smartphone from Gearbest, order no W1708111716503148. The smartpohne had no sound at all. I have send it back to Gearbest. I also opened a ticket, no E17081700355, asking the refund.
After they received back the faulty product they did not bother to let me know that. I told them that I have the mail post confirmation that the product has been delivered to them. They refund me only the money for the phone, 2 weeks after they received it back and only after I have made more complaints.
I never received the money for the shipping back to them the faulty product, even if in theyr policy and also in the message that they send me was very clear that they will refund me the costs for the shipping back the product.
So, I am asking them again to refund me the money for shipping back the product.
I allready lost 37 euro because I had to pay custom tax (I live in France) and TVA when they first time have send me the product (I asked them before ordering if there are any custom taxes or TVA that I have to pay, they did not answered).
My advice is to avoid buying from them.

I orders Xiaomi vr set 35 days ago.. it's been stuck in Delhi airport for like 15 days.. I have been trying to contact gearbest but no response.. my order no. is WP1707290559461703... Kindly process it already.. I have payed the money and the order was shipped off more than a month ago still no sight of it... Order stalled at Delhi airport stuck at the customs... I had been trying to get in touch.. but no response was made... Kindly acknowledge..

I bought this quad copter from gear best.
The item was broken at arrival. One engine doesn't work and the cable is cut.
I request a refund or a new item.
Gearbest support said that the item was tested and passes DOA inspection. So they don't refund RC or quadcopters
But in the web page said they have a 45 days money refund disclaimer.
I submitted the picture and contacted one day after I receive the product, but they lie saying that I receive the product 3 months early that the date that I receive.
Also, they don't propose a solution.
So I literally bought a broken quadcopter from this page losing the money and don't have an answer

The below was sent to gearbest weeks after trying to communicate with them and resolve the issue. The customer care team do not appear to have a good level of understanding or written English and appear to have a list of automated responses they use. This is a summary of what has happened.

Firstly, I would like to remind you of your mission statement, which is nothing like the service I have receiv

Our mission

At GearBest, our vision is simple: to become the premier online electronics seller by providing an unparalleled selection of the very best gadgets, an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectations.For us, the customer is always king. Our total commitment to customers empowers us to work closely together with every customer. When you buy from us, the sale is not complete when we ship your order, it is complete when you are totally satisfied.
I purchased a phone last year which arrived sometime after 30 July much later than promised. I am not sure of the exact date but know I made contact with you to say it had not arrived on 26th July. It became faulty around the 19th July this year. The battery would not charge and it only worked if plugged in. It does not work at all now.
Sally offered a few options, one was to return it. This was not an option as my post office informed me that it is not permitted to send batteries through the post in China. Sally then offered a refund of $42. I declined this as I felt it was not enough considering the original price was $149. Sally said this was the largest refund allowed. However a few days later she offered $50 and also declared that this was the largest refund allowed. I declined this offer also. Theb Janice enquired about sending the phone to the UK. This would cost approx €15 but this is something I could do, but Sally seemed to ignore this in the next correspondence and offered $50 again. The next correspondence was from Elie who stated that it was out of warranty but that as Sally had confirmed a refund of $50 you as a company would have to accept the loss. In your terms and conditions, it states that the warranty begins when you receive the item. If you check your records you can see that I had not received it by 30th July 2016 and I first made contact regarding the fault on 20th July 2017 which indicates that it is still within the warranty period. Since then Sally has been contacting me to say that it is out of warranty and that you can not give any solution even though Elie has stated that you as a company would honour the offer of $50. As you can see there are lots of contradictions in these correspondances and also lies as to what you largest refund is. I find the tone of these messages very unprofessional and unsatisfactory and not at all in keeping with your mission statement. This has caused me a lot of stress and I have had to buy another phone while waiting for a satisfactory outcome.
Regards from a very unhappy customer
Michelle
Since then there have been more communications but none of the below questions have been answered:
1. Please advise and provide proof as to how my item is out of warranty as the dates I have already provided to you show that from when my item was received to when I first made contact with gearbest according to your terms and conditions it WAS IN WARRANTY.
2. This was a response by Elie "However, since Sally confirmed to refund you 50USD, we can only accept the loss". Are you as a company now going back on your word and refusing to honour this?
3. This was a response by Sally "If it is really cannot be returned, we just can refund 42 USD.

It really the largest refund we can make for you."

And this is another response by Sally "We would like to refund 50 USD on your account.

It is the largest refund.
As you can see these are two different amounts and Sally claims that both are the largest amount that can be refunded. So, it would appear that Sally is not telling the truth on one of these occasions. Does gearbest accept this kind of behaviour where is okay to lie to the customer, this is not in keeping with your mission statement.

Please provide answers to the above questions or consult your supervisor to provide assistance as I will continue to pursue this issue until a satisfactory outcome has been met.
Michelle