Gem Shopping Network
Reviews and Complaints

Contacted their customer service twice still no refund

Where is my refund? If I don't see a credit to the charge below (on my AMEX) by tomorrow (3/9), I will be reporting Gem shopping to the BBB and blacklisting you guys on every public forum including but not limited to Instagram, Twitter, Your own site and will have my Attorney intervene. I never received the item as I cancelled via your customer service an hour after I looked into the bogus stone.

On Sunday, March 5, 2023 at 07:18:29 PM EST, James Sapounakis wrote:

I purchased a Chromia jewelry item on Gem-shopping, a ladies 14kt Brazilian Paraiba Tourmaline, yesterday, (Sunday, March 5th at 3pm). I was excited to buy it than I noticed that Chromia had dozens of the same rings selling them in bulk. I knew something was up. No one sells Paraiba for $1,100 with a mass production of the identical rings. As it turned out the stone itself is a Paraiba Chalcedony Cabouchon selling for $5.99 at Etsy. I photographed the stone and it's identical in shade, color. etc. It' opaque. I want a credit issued to me James Sapounakis (customer of Gem-shopping). It's despicable that a high-end Jeweler and Gem-shopping stoop to the level of defrauding their customers. I will bring forth a lawsuit against both parties as I'm a Paralegal for a Wall Street Law Firm and seek to fulfil my due diligence. I'm asking that Chromia/Gem Shopping Network issue an immediately credit of $1,338.00 to my American Express Card ASAP! Thy have all my information on hand. Once this is completed, I request an email be forwarded to me.

Date of experience: March 05, 2023

I wish I had read these reviews before purchasing anything from this company!

Please, note the chronology of events to date:

8/10/2022 - purchased a (supposedly 2.00 ct) pave' multicolor diamond ring.

8/12/2022- received merchandise and it did not meet minimal expectations

8/13/2022 - called GSN and obtained a refund number as directed and sent the ring back by registered mail and properly insured.

8/17/2022- Received an email stating they received the ring and I would be credited my refund by the method of payment. If I did not receive my money in 7-10 days.

8/22 & 8/24/2022-informed by GSN Reps they were running behind on refunds and check back, which I did only to informed again the they were still running 2 cycles behind. I told the lady I really need my credit card credited and why so long for them to process my refund? I asked if she could expedite this more timely.

My first problem was to think they would process my refund as timely as that awful JTV, which takes minimal time. If you get that email then, your refund is showing pending on your account. If and whenever I get my card credited I will never buy from this site ever again. I used to watch them on tv and thought they were ok. I have absolutely no interest a notion to purchase anything, EVER from them. I am disappointed and discouraged. I am so glad that I am finding this out now! This is my second and FINAL purchase/transaction with them. I thought they were legitimate and upfront but, I see otherwise.

Angry and Disgusted in Augusta (Ga.)

I sent a email a month ago requesting help for for shipping charges. I bought the earrings that were tagged on the bottom of both earrings. I could not manipulate the tags ( like you can with bracelets & rings) first time this happened. Returned earrings & the next day earrings were back on show so I called in & explained the issue. I was told that production was to put the tag at the top. Got the earrings &💜 love them. My issue was I paid to have them shipped to me Then I paid to ship them back to GSN. Repurchased & paid to have shipped back to me. Was just asking for some help with shipping. As of to date 8/6/2022. The email was sent within the GSN company so I could not photo shop it as to save.

This co for the 3rdtime trr to tell me that the item i got was cracked . Two of them were rings, the last item was a set of 7kt ruby earrings, i think they under sold these items and was looking to have a reason not to send them. I can understand once, but 3 times i think there full of crap, all items were sold by mike

Its a shame that you charge 37 dollars for shipping and the boxes are way to big for such a small items I ordered a small pin and it came in a box big enough for 2 sets of shoes that is totaly crazy! If you wanted to cut down on the shipping cost lets use some common sensce also charging taxes on items ship to CA is bad I know that alot of your venders come out of CA and now we have to pay for it or either some of your investers are from CA and now we have to pay the price either way I will nolonger shop with this co I found a better and just as high quality jew with AACTV out of FL and by the way they dont charge taxes to CA residents

I have purchased thousands and thousands of dollars of jewelry from you over the past several years and for at least the past year you don't answer your phone but, rather, i'm sent directly to an answering machine where i leave a message but am never called back! frankly, i do not understand it! i have bought a lot of jewelry & have sent only a couple
of things back. I would appreciate an explanation because i would like to continue to buy jewelry from you.

I ordered a frog ring, $1, 200. Gave the sales rep my address here in Florida. He checked my credit card - name - address - also in Florida. They sent the ring to WA. My son lives there now and wife. Picked up ring. Asked customer service to send pre-paid box to him to send ring to me. No. He should send ring and they may refund postage to me to give to him in a few weeks. Reps admitted after listening to recording that it was sent to wrong address. Told my son to return it to gem shopping at Fedex., saying not at this address. Also called credit card company for dispute. We have spent quite a few thousand over years. Not anymore. I will not pay for the shipping charge should they try and charge it. Credit card company told me to get tracking number for return and receipt from Fedex.
Customer Service? non existent

I purchased the above mentioned ring because it was presented as an original Majestic collection ring from designer Janice. Upon receipt the ring does not look like the original Majestic collection ring. It has no hallmarks of any kind. I sent the ring to be appraised and was told it can not be appraised as an original Majestic collection due to lack of authenticity. I have called and emailed GSN several times to obtain a document of authenticity without luck. I am attaching pictures of the ring I received and a video of GSN selling a real hallmarked Majestic collection ring. I feel scammed and lied to and GSN does not care. I even paid more for the fake ring than the charge of the original as you can see in the video. I intend to pursue GSN for scamming me no matter how long it will take me. The video won't load but is available.

At the end of November 2017, I purchased a ring from Gem Shopping Network. Less than one month from receiving it, I noticed that one of the diamonds had fallen out. I called Gem Shopping Network's customer service number and was immediately connected to the answering machine where I was instructed to leave my name, phone number and reason for calling, which I did, and was assured that my call would be returned at their earliest opportunity.

It has been four days and I haven't heard from them. Nor do I expect that I ever will. Nor do I believe that they will stand behind their products, most of which are seconds in any case.

A reputable company would at least have returned my phone call. To anyone out there reading this, please take my warning seriously and: LET THE BUYER BEWARE. Read the reviews about this company, and then do yourself a favor and buy your jewelry locally, where you get at least a 30- or 90-day guarantee against loss due to defects.

I have been looking for a green tourmaline ring for quite awhile. I was excited to see one at a price that I could afford. It had a center stone and a little larger than accent diamonds surrounding the center stone.
I asked the representative on the phone how the ring looked. I also asked her If there were any defects. She said it was really pretty.
So I made the purchase. When the rep. got to the part about shipping costs and she told me it would be over $20.00 I was speechless. When I asked why it was so expensive, she just explained that's what the shipping companies charge. I really couldn't get past this cost for what would be such a small package, but I reluctantly agreed to the purchase.

Again, I was floored and felt duped when I received a HUGE box that was stuffed with paper and contained a small little ring! Upon inspection of the ring, I found the ring was scratched and the diamonds were cloudy. The tourmaline was dull with no fire. I was livid about the shoddy merchandise that I paid so much for and, in addition, it should have been shipped in a MUCH smaller package. Needless to say, the ring was returned, I feel ripped-off and taken advantage of and on top of that, they keep your money! I have called several times to inquire about when my credit would go back to my credit card and it still has not been done! They only credit the price of the item, not the exorbitant price for shipping!
Very unhappy customer and I will never do business with them again. Lesson learned.

This company should be thoroughly audited and investigated for fraudulent sales. I purchased a $5, 000.00 "paraiba" tourmaline ring, at least that was what I was supposed to be purchasing, now to "make it happen for me" they came down to $4, 867.00. When I received the ring along with the "GIA" certification I paid extra to receive, I immediately could see not only was the stone not the "Phenomal valued Paraiba tourmaline, but the stone was definitely not a 2.28 caret size. I purchased this "wonderful steal" on auction therefore non-returnable nor refundable. I have just received my third independant "genuine GIA CERTIFICATION" for which more money went out of pocket, in order to reveal I purchased .85 caret blue zircon for $4, 867.00. I am truly furious at this company. I myself am a business woman and I intend to do everything I can to see this does not happen to anyone else!

I've purchased about 6-8 pieces of jewelry from this company over a week period. 4 of the items were junk, I was told the items were clean and of the fine, fine material. I believe that items put up for auction are seconds, pieces that have been tried to be set and they crack, chip ect the items, then they sell them to recoupe there loss. All you do is have to pay attention to ther words carefully. The host mark has lied to me, Marvin has lied to me also. I would not participate in these auctions. We set the price for items, if we don't buy they don't sell and this company pays approx 10, 000, 000 a year in air time, that gets passed on to us. People keep the bids low don't bid these items up and we can all get a chance to recoupe our losses. Buyer beware.

I purchase a pendant from the program. Received the pendant and did not like the quality of the item. As the host stated many times in the programming, you may return the item if you are not totally satisfied, however, no mention of the time period, long distance phone calls to try to gain the refund. I followed their return policy by contacting their firm to obtain an RA number for the return. I returned the pendant in ample time. I called the customer service dept. to confirm the receipt of the item and was told initially it would be 3 to 4 weeks for the refund. I then contacted the firm again and was told 4-6 weeks for refund and then was given another person by the name of Tisha to contact at [protected]. Contacted this person several times and the 'person who processes the refunds' as indicated by the customer service dept. was never available. I left numerous messages with phone no to the gentlemen who answered the phone. To date still no refund. Please beware of this firm. I will never purchase anything again. I have made several purchases from other jewelry stations and this one is the worst and most advertised.