GetDivorcePapers’s earns a 1.6-star rating from 22 reviews, showing that the majority of clients are dissatisfied with divorce documentation process.
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refund request
I used this website on March 11, 2016. I also cancelled the request for documents that day. I contacted the live representative and they told me to request the cancellation. I did so within about 2 hours of completing the online interview. I heard nothing for a month and the cancellation/refund was never given. After contacting customer support, they told me that refunds are not available for my state (NC) per their refund policy. I went back and reviewed their policy and my state is not listed on their refund restricted states list. After I told them that, they came back and said that I am not eligible for a refund because I completed the interview and services were rendered. They told me that services are considered rendered after the interview even though it takes a few days for the documents to be prepared. Then I told them that I cancelled within their 24 hour window and they simply responded with 'I'm sorry but no refund'. The support lady was very misinformed about their policies and had no interest in following the company's refund policy at all. Very disappointing, very unprofessional, will never use again or recommend to others. Please be cautious!
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the company hasn't provided all documents
I spoke with the company www.getdivorcepapers.com. He promised to provide all documents within couple of days. I got only half and the rep excused, because they had a lot of stuff to do. I told that it was ok, but time went ahead and I got nothing. Their promises became more stupid and completely inappropriate. It was the last time, when I have worked with me and of course I didn’t recommend this website.
The complaint has been investigated and resolved to the customer's satisfaction.
We do provide 100% Money Back Guarantee and we do honor our polices as well . You have applied for our services on 04-01-2016 and paid for our "New York Divorce Forms Services". The order was completed on the same day and you have downloaded all the forms .You have downloaded all your completed forms on 04-01-2016 and 04-02-2016. Our policy is very clear we provide 100% Money Back when court rejects the papers . Please read the Refund policy :
"We are very ready to provide a refund under our court approval guarantee but only under these conditions:
-If we are not able to fix any errors on the documents and the minimal chance that the court rejects the documents
And
-If you give us the copy of the rejection letter"
In your case yours forms are not rejected by the court. You are asking for 100% refund because after you received the order you wanted to use some other services.This does not qualify you for a refund. You have received your completed order on time and we have provided you the same services what you paid for.
We request you to send us the copy of the rejection letter and your refund will be processed on the same day.
Regards
GetDivorcePapers.com
They will not give a refund. I no longer choose to get a divorce before the paperwork was sent out. They gave me the run around for a month. Billing never answers the phone and no one on the chat can help. Complete ripoff
THIS COMPANY RIPPED ME OFF
This company charge me $39.99 after I told in two different emails that I do not want to do anything else with this company. In one email that the company sent me it said that it will charge me $21.99 and in another one it said that it will cost me $37.99 and then it charged me $39.99 AFTER I TOLD IN TWO DIFFERENT EMAILS THAT I DO NOT WANT TO DO ANYTHING WITH THEM.
I am working with my credit card to void that payment
Sorry it was my fiance account Harry contact it's bull
They completely ripped me off they keep taking money off my card and the papers were not up to code with pa i had to hire someone else to do my paperwork the right way and they are still taking money off my card.
The same thing happened to me. They say there's a money back guarantee which is an absolute lie. The paperwork that they sent me was not what the court needed and they told me they would only refund me my money if I gave them documentation stating that the courts rejected my papers but it cost more to file than I would get back with my return so they screwed me out of a couple hundred dollars. Worst company I've ever dealt with. Terrible customer service and very scheming. This company is very deceitful and I would never recommend it to anyone.
I paid for my divorce papers on 2/24/2017. I am still waiting to receive them! I am getting extremely discouraged. after filling out all the online forms, I assumed I could download the forms and take them to the courthouse! This was not the case, getdivorcepapers.com wanted me to pay an additional $19.99 to have them mailed in 7-10 business days. which makes the $140 I originally paid now $160. Every time I try to access the website they want $80 more to express ship my papers. I am starting to feel like this is a scam also! I am a single mother of 3 in Texas and I just can't get a break, everywhere I turn their are scam artists just stealing from my poor kids! If I could afford an attorney I wouldn't have to go online for this! Now It seems like I am going to have to get 2 attorneys! case# Tx-BENAVIDES-238660
This also happened to me...they are only really selling back to you a piece of paper with the division of property and what you are actually paying for is a piece of paper "Marital Settlement Agreement". This paper only states how you are splitting your possessions. The actual paperwork is FREE from them to you as a gift. So when you take your paperwork that they altered..."they removed 7 words at the bottom of the state divorce papers because it read " this form is available free at" because they removed those words, the papers were rejected by the court. My court doesn't write letters for scams...You don't even need a marital settlement agreement in order to file for divorce. Plus the paperwork that was "free" was 4 years out of date...I mentioned that and they told me i was my responsibility to provide them with updated paperwork. If you search, you will find that this co. Has done this a lot...this co. Is NOT willing to work with you if you have any issues...they don't care, they have your money...
I'm suing this company in small claims court because their documents are not eligible to be filed in Alameda County, CA. They say they will only refund my money if I file and return a rejection letter from the court to them. Why would I spend hundreds of dollars on filing fees to be refunded less than the cost of the filing fees? I'm not going to do it. I'm going to sue them in small claims court and report them to the board of consumer affairs here in CA.
Almost every page of the website contains a large 100% Money Back guarantee logo. After entering information, I heard that NYS has free forms online with proper guidance for completion. The website forms were not accurate and they refused to honor their money back guarantee. This was for case [protected], on April 1, 2016.
The website is available for inspection; most screens contain the money back guarantee boldly. Should not advertise untrue information or provide misleading information to consumers.
We are deeply saddened to hear that you had a bad experience, however we would never provide only half of the required documents. We offer a court approval guarantee and the court would not approve a case with only half of the documents given. Also, if one of our reps told you they were "too busy" please give us the name of the rep so they can be reprimanded immediately. We would like to fix any issues you have. I am the manager at the company and I will personally handle your case. Please give me your name and client id and I will resolve any issues right away.
I’d like a refund myself. This company is horrible. Took 2 weeks for papers ok. They screwed up about half of it and said reason for divorce is we are related and after emailing several times they said they fixed it and no it’s not fixed. Those reviews are fake or they only publish the good ones. No apology or making this right.
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Overview of GetDivorcePapers complaint handling
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GetDivorcePapers Contacts
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GetDivorcePapers phone numbers+1 (855) 865-1218+1 (855) 865-1218Click up if you have successfully reached GetDivorcePapers by calling +1 (855) 865-1218 phone number 0 0 users reported that they have successfully reached GetDivorcePapers by calling +1 (855) 865-1218 phone number Click down if you have unsuccessfully reached GetDivorcePapers by calling +1 (855) 865-1218 phone number 0 0 users reported that they have UNsuccessfully reached GetDivorcePapers by calling +1 (855) 865-1218 phone number
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GetDivorcePapers emailsinfo@getdivorcepapers.com100%Confidence score: 100%Supportsupport@getdivorcepapers.com99%Confidence score: 99%support
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GetDivorcePapers address501 Silverside Rd 105, Wilmington, Delaware, 19809, United States
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 13, 2024
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Total crap, they make mistakes and want to charge you to fix them and still cannot get them fixed correctly and then if you don't sign up for their monthly membership fee, you cannot get to the papers you have already paid for. This company should be shut down! Total scam, reviews on their website are FAKE! BBB should do something about this company! Why can't companies have good customer service and do what you pay them to do! It's not that hard. They just scam you out of your money!
Do not use getdivorcepapers.com