I started filing out papers on the company website and decided to not to go through and that's when they are supposed to give you the full refund. For a month of so I sent about 10 emails and they first promised 200 dollars refund and later stopped responding just ignored my messages when I tried to call the person said there was no customer support phone number
So, I was left without my refund. They just ignore you, hoping that you are lazy enough to go sue them for $200. some communication below. I feel degraded. They make money for nothing for people going through a grievous thing already in their lives. I agreed tall all their terms even that they can take $45. And just give me back $200--no response. Is it okin the US just to take someone's money and ignore them?
Ticket No. 144939,
Dear Maryia Mchugh,
Thank you for your request for a refund for Case No. DE-MCHUGH-1153232. We have assigned a specific ticket number to this request for internal tracking purposes. Your request is assigned ID number 144939. Please make reference to it when content in our office.
We have noted the responses to your questions and your comments as follows:
just wanted to cancel I didnt process everything
Have you completed the entire online interview at GetDivorcePapers.com? No
Have you submitted your completed forms to your local courthouse reprocessing? No
Have you attempted to modify the answers to your questions to append the forms? No
Please note that your request will be reviewed by one of our staff members. You can expect a response via e-mail within 3-7 business days from the date of your request. We thank you for your patience in advance.
Sincerely,
GetDivorcePapers.com
Customer Service Team
Claimed loss: 200
Desired outcome: 200 refund
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