Menu
For Business Write a review File a complaint
GiftCardMall Customer Service Phone, Email, Contacts

GiftCardMall
Reviews and Complaints

www.giftcardmall.com

Learn how the rating is calculated

1.2 11 Reviews 84 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

GiftCardMall Complaints 84

ComplaintsBoard
L
1:42 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ordered three gift cards from GiftCardMall. It took 10 days to be received. GiftCardMall sends the gift card to the receiver but they send the activation code to the orderer. In other words the receiver is unable to utilize the card until they contact the orderer for the activation code. Guess what, I still have not received the activation codes. When I...

Read full review of GiftCardMall and 7 comments
ComplaintsBoard
R
1:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GiftCardMall Don't Do it!!

Ordered a $200 card over a month ago. They keep saying that they sent the activation code seperatly, but have never recieved it. I have called them 4 times now. I have been hung up on twice in the middle of my story. Still do not have the activation code which equals no money. What a scam! I will never do business with them again!

Read full review of GiftCardMall and 9 comments
Hide full review
9 comments
Add a comment
F
F
FOMandgifcardmallcom
Nogales, US
Nov 26, 2012 1:16 pm EST

...hmm...I wish I had read this before bF...this company is a totally ripoff!

M
M
MDobbs
US
Feb 11, 2011 10:26 am EST

I'm starting to think they deliberately ignore cards that don't work or missing activation codes so that they can hold on to people's money. They make it nearly impossible to contact them. If you post something online they give an email address and then don't respond when you send in the info.

A
A
arobs42
Salt Lake City, US
Dec 31, 2010 11:27 am EST

This is either a scam or something else?

E
E
emsheedy
Fitchburg, US
Dec 28, 2010 4:14 pm EST

Update on my own, issue: Spoke to Gabby 12-24 was suppose to see kids gifts are for on 12-26 but snow storm. Called gift card mall again on 12-28 only to find out that they didn't auto activate. They generated new codes to be mailed on 12-25, 2 to 3 days handling and then mailing? Asked for a supervisor who promised a call back within 2 hours, we will see.

E
E
emsheedy
Fitchburg, US
Dec 24, 2010 9:51 pm EST

Finally reached a representative named Gabby who put a ticket in for automatic activation! Said it might take up to 48 hours but I would get a phone call from a supervisor when the cards where activated. I can live with this and she is the only reason I am not filing official complaints with the BBB and AG's office.

E
E
emsheedy
Fitchburg, US
Dec 24, 2010 5:05 pm EST

Wish I saw this before I ordered $300 worth of cards for Christmas gifts. I paid for UPS tracking that never worked. Sent 2 emails about it that got nothing more then a reiteration of the tracking link and the tracking numbers. Second email I even included a screen shot of the error saying to contact the sender if it was over 3 bus days and no tracking (it was 6). Called and representative informed me "That is UPS's problem not mine. " Eventually 6 cards showed up 1 day and the other 2 showed up a few days later. As I type this on Christmas eve I have not received activation codes. Mind you I placed the order originally on December 5th. If they are not in today's mail I will be posting to all my friends on FB and asking them to repost.

G
G
GiftCardMall
Pleasanton, US
Oct 25, 2010 4:42 pm EDT

Hi Leorulez,

We apologize for any inconvenience you may have experienced. As a public relations representative for Blackhawk Network (Gift Card Mall™) we would like to research this issue with Gift Card Mall customer service representatives so we can get your card activated if you have not yet completed the process. Can you please send specifics of what type of card you purchased, where you bought the card and the numbers on the card to pr@blackhawk-net.com so that we can resolve your issues? (Please be sure not to post that information on this page.)

Thank you!

Meghan Fintland, on behalf of GiftCardMall.com

L
L
leorulez
NYC, US
Oct 20, 2010 1:56 pm EDT

I had the same experience. I can't understand why they have to make this so complicated. I have got tons of gift cards in the past and I have never gone through this hassle of calling to activate the card. And they did not send the activation code to make the matters worse. I hate you giftcardmall!

G
G
GiftCardMall
Pleasanton, US
Oct 07, 2010 10:40 am EDT

Hi Reekev,

We apologize for any inconvenience you have experienced. As a public relations representative for Blackhawk Network (Gift Card Mall™) we would like to research this issue with GiftCardMall customer service representatives so we can get your card activated. Can you please send specifics of where you bought the card, where you tried to use it and the numbers on the card to pr@blackhawk-net.com so that we can resolve your issues? (Please be sure not to post that information on this page.)

Thank you!
Meghan Fintland, on behalf of GiftCardMall.com

ComplaintsBoard
C
10:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GiftCardMall Gift Cards

I ordered two $500.00 Visa gift cards from giftcardmall.com. They sent me an email saying they canceled my purchase the next day, they didn't even bother to call me to deal with the issue. I called customer service and they were very rude. The first agent had a really thick accent and would snap at me for asking her to repeat what she said. They changed their story over 4 times on why they refused my order and told me I had to wait 3-5 days for the money to return to my bank account. This is the 5th Business day and the money has yet to be released. I have called Visa, MetaBank, and BlackHawk Network several times. MetaBank told me that BlackHawk has 24 hours to return my call and address the issue, and that was 40 hours ago. Giftcardmall.com said they would have the issue resolved and would call me back in 1-2 Business days, this is 5th Business day. Be careful if you deal with this company. It seems to me that they are very shady and not to be Trusted. They treated me with complete disrespect and disregard. And they are holding my money hostage. This occurred between 7-1-10 through 7-8-10 and one of the agents at Giftcardmall.com had the nerve to tell me that it was a holiday weekend as if to say I was being unreasonable and as an American unpatriotic. This was very insulting especially since the call center is in India and not the USA. And the last time I checked the 4th is not a celebrated holiday there.

Read full review of GiftCardMall and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
reekev
Sandy, US
Oct 05, 2010 1:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

What a waste of time and money! I spent $200 and still can't use my Visa card. I have the same conversation over and over with them every other week, still no activation code and no money.

ComplaintsBoard
C
12:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GiftCardMall Failed to deliver gift

I paid GiftCardmall.com $50.00 to deliver an I-Tunes electronic gift card on Valentine's day and they charged my account, but never sent my gift. I called them 3 times. They gave me no help at all. I have written them multiple times. Nobody has called me yet. I was told that somebody would call me within 2 days. I've been searching the internet for complaints and it seems to be happening to a lot of other people too. I read one review by a man who said that he ordered $4600 worth of gifts from them and 5 days after the holidays he still didn't have them, but of course they still managed to charged his card for $4600. I will never buy another gift card from GiftCardMall.com again and neither should you!

Read full review of GiftCardMall and 38 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
38 comments
Add a comment
J
J
Jean-Charles Robert
Gatineau, CA
Oct 11, 2023 7:09 am EDT

j ai acheter une carte visa Joker montant de 100.00 dollars et maintenant ca me dit 0.02 cent je ai rien acheter avec cette carte . quelqu un ma voler en ligne .

J
J
Jorge Reyes comojor
US
Sep 09, 2023 10:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I got a card deposited 500 and never worked and took my money

D
D
D314
Montgomery, US
Sep 04, 2023 7:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

bought card today and loaded with $500. Immediately had a pending transaction for VNLA SPCL A 1 New York for entire balance.

The number on card is a joke and cant talk to a person.

Cant dispute as it is pending.

Can anyone help me. I am out $500 for this scam. I will never buy again and tell everyone I know

I
I
Ivonnep89
Azusa, US
Aug 12, 2023 4:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Purchased gift card on 7.29.23 attempted to use on 08.03.23 at a grocery store in California and it declined. Today I go to check the balance and it shows all $100 was used in New York yesterday!

I reside in california and have not ever been in new york. I would like this to be resolved ASAP

View 0 more photos
P
P
peter shackelford
US
Aug 09, 2023 9:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gift card money gone and never got anything out of it. The problem is the card is technically antiquated it's too easy for a person at the cash register to to remember the number on the back and take a picture with a cell phone for 16 digit number on the front of the card a monkey could almost figure that out.

D
D
Della Thomas
US
Jun 11, 2023 7:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Went online to check the balance and this website drained the card before it was activated or given a pin number. Very pissed! $100 taken!

N
N
nancy manningking
Fremont, US
Jun 03, 2023 8:47 am EDT

Some one used my gift card # to order something from you I would like to know what it was, and if you have any idea how they got my gift card #

F
F
fix my cards ok
Springfield, US
Feb 25, 2023 8:19 pm EST

I have 2 visa gift cards that I have tried to redeem online, and it won't work. I tried to go onto your website to check what's wrong and the website is down.

I see so many reviews and the like saying this is a scam, but you've been responding to other complaints so I hope it isn't a full scam.

G
G
Gift card mall gift cards not working
California, US
Feb 19, 2023 3:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I registered my visa gift card in gift card mall websites but when I'm trying to use it the payment is declining ,I'm not able to use it

S
S
She M
Sunrise, US
Feb 15, 2023 8:11 pm EST

$100 gift card ending in 5958 that I’ve never used. Have checked the balance online says $0 but lists no transactions. Tried calling to speak to someone but only an automated system.

GiftCardMall Reviews 0

Looks like GiftCardMall has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent GiftCardMall, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About GiftCardMall

GiftCardMall is a leading online retailer that specializes in offering a wide range of gift cards for various occasions. The website is designed to provide customers with a convenient and hassle-free shopping experience, allowing them to browse through a vast selection of gift cards from popular brands and retailers.

One of the standout features of GiftCardMall is its extensive collection of gift cards. Customers can choose from a variety of categories, including restaurants, entertainment, travel, and more. The website also offers personalized gift cards, allowing customers to add their own photos and messages to create a unique and thoughtful gift.

In addition to its impressive selection of gift cards, GiftCardMall also provides customers with a range of convenient services. The website offers free shipping on all orders, as well as the option to send e-gift cards instantly. Customers can also track their orders and check their gift card balances online.

GiftCardMall is committed to providing its customers with a secure and reliable shopping experience. The website uses advanced encryption technology to protect customers' personal and financial information, and all transactions are processed through secure payment gateways.

Overall, GiftCardMall is a top choice for anyone looking for a convenient and reliable way to purchase gift cards. With its extensive selection, personalized options, and convenient services, the website makes it easy to find the perfect gift for any occasion.

Overview of GiftCardMall complaint handling

GiftCardMall reviews first appeared on Complaints Board on Feb 28, 2010. The latest review Visa Gift Card was posted on Jan 29, 2024. The latest complaint My gift card was resolved on Feb 24, 2021. GiftCardMall has an average consumer rating of 1 stars from 95 reviews. GiftCardMall has resolved 6 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
1803 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. GiftCardMall Contacts

  2. GiftCardMall phone numbers
    +1 (877) 426-2551
    +1 (877) 426-2551
    Click up if you have successfully reached GiftCardMall by calling +1 (877) 426-2551 phone number 0 0 users reported that they have successfully reached GiftCardMall by calling +1 (877) 426-2551 phone number Click down if you have unsuccessfully reached GiftCardMall by calling +1 (877) 426-2551 phone number 0 0 users reported that they have UNsuccessfully reached GiftCardMall by calling +1 (877) 426-2551 phone number
    Website Support
    +1 (888) 524-1283
    +1 (888) 524-1283
    Click up if you have successfully reached GiftCardMall by calling +1 (888) 524-1283 phone number 0 0 users reported that they have successfully reached GiftCardMall by calling +1 (888) 524-1283 phone number Click down if you have unsuccessfully reached GiftCardMall by calling +1 (888) 524-1283 phone number 0 0 users reported that they have UNsuccessfully reached GiftCardMall by calling +1 (888) 524-1283 phone number
    Cardholder Assistance
    +1 (918) 858-9791
    +1 (918) 858-9791
    Click up if you have successfully reached GiftCardMall by calling +1 (918) 858-9791 phone number 0 0 users reported that they have successfully reached GiftCardMall by calling +1 (918) 858-9791 phone number Click down if you have unsuccessfully reached GiftCardMall by calling +1 (918) 858-9791 phone number 0 0 users reported that they have UNsuccessfully reached GiftCardMall by calling +1 (918) 858-9791 phone number
    International
    More phone numbers
  3. GiftCardMall emails
  4. GiftCardMall address
    16650 Westgrove Drive Ste 500, Addison, Texas, 75001, United States
  5. GiftCardMall social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 04, 2024
GiftCardMall Category
GiftCardMall is ranked 220 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.