Menu
For Business Write a review File a complaint
CB Glasses and Lenses Glasses USA Order said delivered-never received my order!
Glasses USA

Glasses USA review: Order said delivered-never received my order!

R
Author of the review
1:51 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I placed a glasses order on June 21, 2024. My card was charged, order was updated as delivered on July 2nd. I never received my order. I called their [protected] number to speak to a live agent - to no avail, there isn't even an option to speak to anyone-they keep directing me to their website or SMS text option features. I tried the chat option on their website - USELESS! I sent emails, I got a message stating that the email address isn't actively monitored.

I have exhausted all options given to me in rectifying this situation, so I called my credit card company and disputed the charge. They will get nothing from me!

The last time I ordered from GlassesUSA was 2 years ago and I never had a problem in the past with them, hence, why I ordered with them again. Clearly, things have changed since then and the level of customer service has become non-existent.

I am taking the time to write this so that you don't incur the same thing that I just dealt with.. don't bother purchasing from them.. I know I won't ever again!

Confidential Information Hidden: This section contains confidential information visible to verified Glasses USA representatives only. If you are affiliated with Glasses USA, please claim your business to access these details.

0 comments
Add a comment

More Glasses USA reviews & complaints

Glasses USA - Beware of this company! 80
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Glasses USA - Online scam 41
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Glasses USA - No Glasses, Took Money 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Glasses USA - Overcharge/Won't refund 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Glasses USA - Deceitful website
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Glasses USA Contacts

  2. Glasses USA phone numbers
    +1 (800) 917-7083
    +1 (800) 917-7083
    Click up if you have successfully reached Glasses USA by calling +1 (800) 917-7083 phone number 4 4 users reported that they have successfully reached Glasses USA by calling +1 (800) 917-7083 phone number Click down if you have unsuccessfully reached Glasses USA by calling +1 (800) 917-7083 phone number 10 10 users reported that they have UNsuccessfully reached Glasses USA by calling +1 (800) 917-7083 phone number
    +1 (800) 525-4170
    +1 (800) 525-4170
    Click up if you have successfully reached Glasses USA by calling +1 (800) 525-4170 phone number 5 5 users reported that they have successfully reached Glasses USA by calling +1 (800) 525-4170 phone number Click down if you have unsuccessfully reached Glasses USA by calling +1 (800) 525-4170 phone number 16 16 users reported that they have UNsuccessfully reached Glasses USA by calling +1 (800) 525-4170 phone number
  3. Glasses USA emails
  4. Glasses USA address
    954 Lexington Avenue, Suite 537, New York, New York, 10021-5013, United States
  5. Glasses USA social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024