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My daughter traumatized by her dad US Army Vet killed in 2022, she struggled enough from his death as she stopped communicating almost completely after hearing of his passing. Now at 5 making progress but Kindergarten is difficult due to the communication difficulties. She accidentally broke her glasses. She struggles with low self esteem and depression due to her dads death and her issues communicating and the awkwardness that comes with having a "angel daddy" which makes school and friends are hard. I ordered a replacement for her glasses urgently as her vision is bad. Glassesusa advertised how fast they are. Order February 20th today it is March 12th, speaking with customer service every day getting disgusting responses and no help and broken promises I reached out to Daniel Rothman CEO on glassesusa as my daughter was at risk of being held back as she was missing work due to her vision. He had the nerve to not help me with the order just told me he talked with Jack Winter, but then turned around and offered $100 credit good for 6 months to give these crooks more of my money and time! Jack Winter emails promising overnight delivery on the 12th and delivery on the 13th well no surprise they have not been shipped. So tonight after I left my daughters parent teacher conference I called customer service and they state they can't do anything. My daughter now gets to repeat Kindergarten as this has tremendous impact on her education. She has suffered with feeling confident as she already has communication issues now she's had vision issues which have held her back from her class and she was finally fitting in and this situation has caused her so much trauma. Most horrible customer experience and consequence i've heard of from a large corporation and to a daughter of a army veteran killed when she was 3! They aren't even USA based they are out of Jerusalem they should be banned from practicing business in the USA and my daughter should be compensated. My husband didn’t give his life so people could be treated this way it’s repulsive.
Tip for consumers:
don’t buy from them
Claimed loss: Daughters education, friends, confidence, happiness and self esteem
Desired outcome: compensation for her suffering or payment for her surgery needed for her eyes
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