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Hi sir,
I am Complainting you regarding the services towards the customers.I have taken an new refregirator with the exchange offer by giving by ol freez.The Executive has said that he will be coming for the demo of the refregirator, but since 15 days i am calling him and he is not responding to regarding that.The Sales man Code is 38 and the Name of the Exeutive is 'Narsimha'.The usage of the refregirator is don't know for us, As i am throughing all vegetables since 1 week.As i am not using it.simply i have buyed and keept it aside.Please take a proper action anthis complaint.Even then i did not get any reply from on this it would be very serious.
I hope u will take proper action on this.
Thanking you.
Soujanya.M
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Hi,
Last year I paid amount towards annual service charges for my Godrej refrigirator, but I lost the receipt / bill. Now our refrigirator has some problem, so I would like to approach towards service providers. Pls help me in this regard. My mobile number [protected]
Dt. 30-11-2008
Sir,
I have purchased 260 ltr godrej refrigerator ( Model type Pentacool Frost free, Model size GF 28 ) during Aug. 2002 and very proud to be a owner of Godrej Product using without hassle .
Due to continuous use vegetable crisper with separator tray ( Item no. 14 of parts identification list of GF 28 in page no. 3 ) has been broken . We had tried our best to search it out within Raipur and Nagpur but could not get success .
If you could arrange this or give any clue where from the same can be obtained, I shall remain oblige you. Charges will be paid either Chq. or DD as per your advice.
Your early and favourable response in this matter is requested.
Thanking you
yours truely,
ANAND DESHPANDE
N - 3, Phase II, Shreeram Nagar,
Shankar Nagar, RAIPUR - 492 007
Cell No. [protected], [protected]
Godrej Appliances Ltd.
Complaint No. 446547 / 01/10/10.
Dear Sir,
Godrej double door fridge complaint for insufficient cooling was
lodged with your customer care at 9am on 1st oct 10 . The cc forwarded the
complaint to Penguine Enterprises whose staff collected Rs. 1850/- from us
within an hours time & promised to do the job immediately but did not turn up
thereafter nor did he telephoned his programme . Till the writing of this
compt.no body from Godrej has attended the complaint despite having collected
advance payment which is not the normal practice the world over. Fridge is a
food preserving appliance and you can imagine the plight of housewife in its
absence . Godrej service and complaint redressal mechanism is poor as compared
to its competitors . CC is not able to enlighten us about the repair schedule
either. In view of above we are totally bewildered . Kindly revert back
IMMEDIATELY.
R N KAPIL < [protected]. 011-[protected].
PS: Penguine has given to understand that they do not have the repair facility
themselves. They have offloaded the gas charging job to some other agency. You
can just image the quality of godrej repair facility.
Above Compaint No. 446547 lodged on 01/10/10 at 9 am has not been attended to
this time . Your intervention is solicited .
Dear Customer,
We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now :-) We are now online to take all your feedback into consideration.
If any more Queries kindly contact us at smartcare@godrej.com or call us on [protected].
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Avoid any godrej product please. The worst company !
just purchases the fridge and within week product suddenly stop working, till then i ma chasing SC, CC, and organization office but no response to fix it… worst product, worst costumer care and SC. I request people never purchase any product of godrej as they cheating us and making a money. just boycott godrej and then then they realize the power of us. honestly i dont have any personal intention to write such review against them but they force me do this. i dont want more ppl get cheated.
Dear Mohit,
We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now :-) We are now online to take all your feedback into consideration.
We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:
Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.
If any more Queries kindly contact us at smartcare@godrej.com or call us on [protected].
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Dear Mohit,
We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.
For further enquiries contact us at smartcare@godrej.com or call us on :
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance