Goglia Nutrition / G-Plans.com’s earns a 3.0-star rating from 141 reviews, showing that the majority of clients are somewhat satisfied with personalized nutrition plans.
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Getting ripped off.
In December I bought one month of g-plans to try it out. Nowhere was it disclosed that this was an automatic monthly payment. I have no payed almost $200 because they refuse to cancel my account. I have left messages, made phone calls, and they will not return my calls or messages. I don’t know what to do. This is awful. Would not recommend!
Desired outcome: I NEED to get this account cancelled and would ideally like to be refunded. I am so disappointed in this business.
Unwanted Charges
I did go through the process of ordering, but was under the impression my charge was $39 and when I saw there were additional charges, I did not complete my purchase. Within minutes I received a confirmation email and found 3 separate charges for a total of $288 on my credit card. I immediately contacted the company to let them know that I did not complete my order and to cancel immediately. They did not cancel. I was unable to stop the pending charge with my credit card, and had to wait to dispute it once it was posted. They are refusing to refund my money. In addition, I received an email to a different email address confirming a shipment of product I don't want. This is very worrisome and concerning. Simply unethical on their part.
Desired outcome: I want everything cancelled and my money back.
The complaint has been investigated and resolved to the customer's satisfaction.
G plan system
I can’t login. I would like to cancel $39. Plan, request a refund.
Unwanted charges
The product I ordered was $39. When checking out, they do not show you the total. When I received my receipt, it was a charge of $288. Cannit contact the company, they are never on the live chat and have sent many emails with no reply, I'mguessing theyll contact me after 30 day refund guarantee is past the date and use that as an excuse to not refund my money. This is a scam, they never show you a total at check out...intentionally so that it does not show that you are being overcharged. This is a TOTAL scam...beware!
Desired outcome: Refund my money
The complaint has been investigated and resolved to the customer's satisfaction.
Won't allow me to cancel plan
I submitted for cancellation over a week ago, but still got charged for another month. Today I tried to call customer service repeatedly and no one answers, therefore can't confirm account changes, like cancellations.
I started the service on January 23, paid $39. On February 14, I submitted to cancel the membership. Today, February 23, I was charged again.
Via their chat bot and the desktop site, I was routed to a customer service number to call to finalize cancellation. I called repeatedly but no one answers.
I have now emailed twice to their support line to cancel my account.
They are providing no way of cancellation and continually charging my card, although their site promotes easy cancellation.
Desired outcome: Cancel plan and refund for February 23, 2022 charge of $39. No further charges to occur.
The complaint has been investigated and resolved to the customer's satisfaction.
Simply cancel my account
Will not respond to numerous requests for cancellation of my account. No reply has been received as of this date. I submit this complaint only because of their lack of any response and their continued billing attempts. The credit card they are trying to use no longer exists.
Retired and can no longer afford their product. This is not what I would consider good service levels. I have not been able to find a phone number for customer service.
I have included my cancellation requests, as well as the original sign up for 1 year, as attachments below. The initial year sign up has expired and I am requesting g-plans to cancel my account through the emails shown below.
Dave.
Finally received an answer through email. Account was cancelled. I had the account for one year and did not wish to renew. Thank you.
Charged without my Permission
The product I ordered was $39. When checking out, they do not show you the total. When I received my receipt, it was a charge of $288. When contacting the company, they said they will not refund the money, even though it is a charge that was added to my order unbeknownst to me. This is a scam, they never show you a total at check out...intentionally so that it does not show that you are being overcharged. This is a TOTAL scam and I will be reporting it to anyone I can report it to. Shame on this company. Bad practice, bad bad. Shame on you...shame shame shame. Taking the money of people without them knowing it and then not refunding it back. SHAME!
Desired outcome: I want my $288 refunded so I can actually pay my bills and buy food
The complaint has been investigated and resolved to the customer's satisfaction.
Hi. The same exact thing happened to me. I don't have a job and I need that money back 😭. Does anyone know what to do?
Charged for services not authorized
I inquired into this company regarding their $39 plan. I went through the processes and agreed and signed up for the $39 charge. After the purchase I reviewed my bank statement and saw that I had 3 charges from them which I didn't authorize in the amounts of $39, $89, and $151. I have sent them 4 emails and they are refusing to refund the 89 and the 151 stating I signed up for the extra plan which is not true. I was only willing to pay 39 for this type of service. Once I saw the charges I immediately canceled the service and requested a refund. It has taken them over a week to respond to tell me no refund would be issued and now my bank is being told they were authorized so they won't refund the money either. I have reported them to BBB and will continue till they resolve this issue.
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorized cred card charge
On 02/14/2022 when I signed up for the 39.00 plan I never agreed to tbe YEARLY plan. i reviewed the site and nowhere on the site did it say i was subscribimg to a yearly plan. The initisl charge of 151.01 was flagged by my bank and the charged dclined. I immediately emailed tbe company on the 14th of Feb and disputed this. They just emailed me and badicslly ssid I did signed up for the yearly plan. On 021522 the company sent the charge through. on 02/16/2022 I cancelled and emailed them for a third time but they say I cannot get a refund. I am going go dispute the charge with my bank.But I want my money back. Their customer service said i didnt cancel before tbe billing period. i cancelled within 2 days!
Not a legite company
Desired outcome: refund of the 151.01
The complaint has been investigated and resolved to the customer's satisfaction.
Anyone need help reporting them? Go to https://reportfraud.ftc.gov/ and paste what I've pre-made below. Good luck:
This website/app has been scamming people for MONTHS, including me. PLEASE look into this... for instance on the BBB it has a 1.78 rating and every single review talks about how people have been scammed of their money: https://www.bbb.org/.../g-plans-1126.../customer-reviews...
For instance:
Maggie D.
1 star
03/31/2022
I am one of 100s of customers scammed out of $288 when I signed up for a $39 plan. I did not agree to the additional offers and their customer service states its no refundable and its been less than 24 hours. I will *** them we all should create a class action lawsuit and take them out of business.
You can also see the exact same story on https://www.sitejabber.com/reviews/g-plans.com, https://www.facebook.com/GPlansNutrition/reviews/..., https://www.trustpilot.com/review/www.g-plans.com?stars=1, etc...
Here is their method: We sign up for a 30 day special plan that can only be cancelled via phone. Then, they NEVER answer the phone. In that way, when you email them they say you have to cancel by phone or you are too late. It is a pretty simply scam but it has robbed so many. We don't have the funds to create a class action lawsuit. How can you help?
P.S. They also delete any comments on FB/INSTA alluding to all the above and they block you. In this way, they are able to silence the truth of their criminal behavior.
G-plans
This company is a complete scam! I went through the whole check out process and checked out at the price of $39. When I got my receipt emailed to me, it was for $288! DO NOT give this company your banking information! They will charge you for things that you never agreed to! Also, customer service is a complete joke and completely useless! Will be disputing the charges ASAP!
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
Subscription
I've canceled which was so hard to reach a real person. I'm now trying to get my money back as they have a 30 day guarantee.
No one is responding to several emails.
I've filled a report with the California BBB and I feel like it was a bait and switch.
It appeared one fee for 6 months only to find out it was monthly.
I'm very unhappy with their customer care
Lack of responsiveness
Lack of professionalism
Lack of accountability
Very Unhappy Consumer
Desired outcome: My refund
The complaint has been investigated and resolved to the customer's satisfaction.
renewed without my permission
DO not use them. They will not cancel when you ask them to and will continue to draft from your account without your permission. I called for a refund after the drafted from my account without my permission and have yet to see the money put back into my account. I never used it the first year and now they think I owe them more money.
Desired outcome: I called and asked for a refund. It never happened. I also emailed for a refund. Never received a reply from anyone. It is a complete SCAM.
G-plans unauthorized charges
I bought the monthly nutrition plan for $39, but was charged $288. Customer service states that I chose the annual plan, which I did not. The G plans automated system changed it to the annual plan without showing me my total charge or letting me know that it was changed. The website from my phone was misleading and confusing. The company states that there...
Read full review of Goglia Nutrition / G-Plans.com and 16 commentsG-plans overcharges and excessive billing
On January 25th, I signed up for the $39 per month plan - that is all I wanted. They have designed the website to be exceptionally deceptive and trick you into pressing a button that costs you more and more.
I ended up with a charge for $98 and another for $151 for things I don't even know and cannot receive (products cannot ship to me in Costa Rica!)... I have written several emails with no luck. Now, I am online via Skype trying to reach them by phone... terrible terrible customer service and makes me lose all faith in the program.
So- my complaints are:
1/ Zero response to emails to [protected]@g-plans.com
2/ current wait time on phone over 10 minutes
3/ Deceptive marketing and fraudulent charges that I did not authorize.
Now, I am also concerned as to how to stop the $39 per month subscription.. if this is as difficult as it seems, I would rather cancel the whole thing.
Desired outcome: Refund of all charges. A response to my email address
Well I appreciate finally receiving a response. If you would review your support@g-plans.com email you would find all my emails including one immediately after I realized you had charged my credit card for much more than I had wanted... I can still report it to my credit card company as fraud and get it reversed... Honestly, the way you have set up the website is dishonest and deceptive.
I left a voice message today with both my phone number and my email address where you can reach me. I am beyond angry for the way this has gone and will continue to fight to get my money back and warn others to not utilize your website... Your inflexible and dishonest policies especially for whatever my $151 and $98 additional charges were for... on products I cannot even use and cannot receive to my home in Costa Rica... it's complete Bs that you aren't honest and honorable in reversing those charges...
Same issue when trying to cancel my account. My initial year subscription expired and I no longer want their product. Sent emails to support@g-plans.com with no reply for a month now.
Scam
This company needs to be shut down. They've been charging me since 2020 thru paypal without sending any products, which they confirmed.
When I contacted Paypal to get my refund, they've directed me back to Goglia Nutrition, who's refusing to give me my money back even though they confirmed they've never sent me anything!
SHUT THEM DOWN!
Desired outcome: Full refund
Unclear subscription terms, low quality app, almost impossible to cancel.
I signed up for the $39/ month plan and when I navigated to the cancellation request page it made me goes through a repeated re-confirming process (The customer journey is designed in a way that make it extra difficult to cancel). They always have one highlighted button saying something similar to "No I'd rather keep my account..." in the middle, and a tiny, hard-to-see, grey line of cancellation option underneath (kinda formatted like a typical "terms & conditions" or copyright line on most websites).
After going through that long process I ended up landing on their final page that said I can't actually cancel on my own (lol) and have to make a call to cancel the account. And everyone knows what it's like going through the call-centre-support process.
Being in Australia I had to wait until the next day due to the difference in time zone to make a call. And after long wait and going through automated steps I ended up with the machine saying they were unable to take my call & please leave a message. Kinda expected from a company that express themselves in such a spammy way online.
The customer service team has reached out later on via email to help me cancel my account and get refunds. The user signup & cancellation journey wasn't great, but I appreciate the prompt response from customer service team. This issue has now been resolved.
Refuses to Let me Cancel My Plan
Much like everyone else on here, I was misled to believe it was a ONE TIME $39 payment. I was willing to pay $40 to see what the hype was about. Then of course once you're on the account it shows $39/month! I don't even like the setup of this app/plan so I immediately wanted to cancel it, but it said I had to call a #. Of which I've probably called upwards of 10-15 times WITH NO ANSWER. It's insane to me how anyone would allow this business to operate the way it does, it HAS to be illegal. The BBB needs to shut this thing down cause G Plans is a totally illegitimate business. Absolutely disgusted by how they've taken advantage of me and so many others.
The complaint has been investigated and resolved to the customer's satisfaction.
Unethical
I purchased the plan as it said $39. However, when I downloaded the iPhone app, after purchasing the program, it said $39/month. I tried to call several times on the phone numbers listed when you try to cancel and no one answers.
First, the $39/month is more than I am willing to pay as I thought it was a one-time purchase where you get a sample meal plan. They do a bait and switch when they then turn the purchase into a monthly subscription with weekly meal plans.
Secondly, they have you fill out a food list yet when you get the meal plan it has a lot of food that I said NO to.
I need to get this canceled and and very dissappointed in the LACK of service this company.
I had someone reach out shortly after this was posted and I posted a response to another person G PLan complaint. I was told to cancel through the app and let the video play all the way through before you say cancel the second time. Hope this helps others.
G-plans
I saw G-Plans advertisement on Facebook indicating $39 fee to sign-up for G-Plans weight loss program. I thought, that's a reasonable weight loss program. Then after completing signup form, a pop up window appears asking if your interested in three different supplements for $29.99. I wasn't interested in taking another supplement or vitamin. However you...
Read full review of Goglia Nutrition / G-Plans.com and 6 commentsUnethical behavior
I signed up for this product in error on December 26, 2021 at 3:22pm, I canceled my order on December 26, 2021 at 3:26 pm, and received confirmation from G-Plan office on December 26, 2021 at 6: 34pm. I tried following up several more times with emails and phone calls without response.
I tried getting to the support page on December 26, 2021, but kept getting URL not found. I went to the web site on December 28, 2021 and tried to live chat with someone, I was advised that my concerns would be passed on and I would hear form someone with in 2 hours. After receiving no response I followed up again on December 29, 2021 and they advised I would hear something within 24 hours. When I still did not hear back I called the office on December 31, 2021 and the phone just rang.
When I finally received a response, on January 6, 2022, 11 days later, I was advised that the product was non refundable and referred to terms and conditions. https://g-plans.com/pages/terms/
However, the terms and conditions state: "Product Cancellation Policy: Cancellations can be processed within 6 hours from purchase. Please contact support and order will be cancelled and refunded. We are unable to cancel or stop orders from being processed after 6 hours from purchase."
I emailed them back on January 6, 2022, pointing this out. When I did not get a response back I reach out again January 10, 2022, and received the same response about products being non refundable.
I pointed out no one had addressed my questions about the Product Cancellation policy or my other questions. I was then advised "that part of the terms and conditions were only for subscriptions with any of our products". Which is what I was charged for. In fact every conversation I have with there office they kept referencing subscription and the products I purchased.
I reached out to BBB and my Bank to resolve this
Desired outcome: refund
The complaint has been investigated and resolved to the customer's satisfaction.
Goglia Nutrition / G-Plans.com Reviews 0
About Goglia Nutrition / G-Plans.com
G Plans offers a wide range of meal plans, including vegetarian, vegan, gluten-free, and low-carb options, among others. Each meal plan is carefully crafted by registered dietitians and nutritionists, ensuring that users receive the right balance of nutrients to support their health and wellness goals.
In addition to meal plans, G Plans also offers personalized fitness programs that are tailored to each user's fitness level and goals. The platform provides a variety of workout options, including strength training, cardio, and yoga, among others. Users can also track their progress and monitor their fitness goals through the platform's user-friendly interface.
One of the unique features of G Plans is its focus on behavioral change. The platform provides users with tools and resources to help them develop healthy habits and make sustainable lifestyle changes. This includes access to a community of like-minded individuals who can offer support and encouragement along the way.
Overall, G Plans is an excellent resource for anyone looking to improve their health and wellness. With its personalized meal plans, fitness programs, and focus on behavioral change, the platform offers a comprehensive approach to achieving optimal health and wellbeing.
Overview of Goglia Nutrition / G-Plans.com complaint handling
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Goglia Nutrition / G-Plans.com Contacts
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Goglia Nutrition / G-Plans.com phone numbers+1 (619) 220-9009+1 (619) 220-9009Click up if you have successfully reached Goglia Nutrition / G-Plans.com by calling +1 (619) 220-9009 phone number 0 0 users reported that they have successfully reached Goglia Nutrition / G-Plans.com by calling +1 (619) 220-9009 phone number Click down if you have unsuccessfully reached Goglia Nutrition / G-Plans.com by calling +1 (619) 220-9009 phone number 1 1 users reported that they have UNsuccessfully reached Goglia Nutrition / G-Plans.com by calling +1 (619) 220-9009 phone number
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Goglia Nutrition / G-Plans.com emailssupport@g-plans.com100%Confidence score: 100%Support
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Goglia Nutrition / G-Plans.com address415 W G St., San Diego, California, 92101, United States
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Goglia Nutrition / G-Plans.com social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 03, 2024
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